Outdoor pool, pool umbrellas, pool loungers

Reviews of Royal Angkor Resort & Spa

4.5 out of 5
Royal Angkor Resort & Spa
Highway No. 6, Phum Kasekum, Siem Reap

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 474 reviews" "
Rating 8 - Good. 161 out of 474 reviews" "
Rating 6 - Okay. 34 out of 474 reviews" "
Rating 4 - Poor. 9 out of 474 reviews" "
Rating 2 - Terrible. 3 out of 474 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here. I have nothing but good things to say about Royal Angkor Resort. The place is clean, the staff very friendly and the food is very good. The resort is not too close to town, but close enough to be convenient. The rates are very reasonable too. I would recommend to anyone to stay here, you won't be sorry.
Stayed 10 nights in Nov 2023

10/10 Excellent

Raeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from E-commerce executive on 27 Jan 2020
Dear Raeka, Greeting from Royal Angkor Resort & Spa! Thank you so much. We are delighted for this review and we are going to maintain this service.

8/10 Good

Susana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard not as expected
I thought the hotel was rated as a 5 star but i disagree. I will give the resort no more than 4 stars. The building is old, the AC is not always running in the common areas. I had a massage and i had to share my room with a male friend because they only had one steamer. Although there was a curtain in between, it was kind of uncomfortable. If i had known, i would've selected a different type of massage. The Buffett breakfast was good but the juices were not freshly made. The OJ tasted like Tang. The staff was super friendly though. No complaint about it.
Stayed 5 nights in Oct 2019
Response from Thai Thida on 5 Nov 2019
Dear Susana, Greeting from Royal Angkor Resort & Spa. We really appreciate you taking a time to write this feedback. We do apologise to hear that our service or facilities didn't meet your expectation. Rest assured that we will pass your experience of stay to our team and making an improvement. Once again, please accept our apology and we are hoping to have another chance to provide an unforgettable experience with us. Best regards,

10/10 Excellent

Mariana, Weston, fl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ia a beautiful hotel. The entrance is magnificent, the decoration beautiful, the room was large. Ours had a balcony looking to the wonderful swimming pool. The staff very friendly and cooperative. They have shuttle service from and to the airport which us really convenient. They will also take you on the shuttle to other places.
Stayed 2 nights in Aug 2019
Response from Thai Thida on 8 Nov 2019
Dear Mariana, Warmest greeting from Royal Angkor Resort & Spa! Thank you for giving us such a perfect rating. We are glad to hear that you enjoyed your stay with us. Rest assured that your review will pass to our team to striving for continuous improvement and quality service. again, Thank you for this incredible review and We hope your next stay is just around the corner. Kind regards,

10/10 Excellent

JoyHugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Poor Khmer Family's Dream Come True!
We are from California and traveled with our Khmer family from Phnom Penh so they could experience the brighter side of their country. We wanted this experience to be memorable in their hearts and minds forever. We wanted these beautiful souls to see what foreigners see when traveling as tourists. We experienced the beautiful hotel, the amazing staff, the Restaurant, the pools and the spa. *** 5 Stars all the way ***
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from Ass.E-Commerce Manager on 26 Jun 2019
Dear Value Client We very much appreciate your shared comments high score regarding your stay at the Royal Angkor Resort & Spa in Siem Reap, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Thoun Thom

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upmarket and very comfortable room.BREAKFAST HAD SOME FANTASTIC CHOICES AND THE POOL SIDE SERVICE WAS GOOD
Stayed 3 nights in Nov 2018
Response from E commerce on 17 Jun 2019
Dear Valued Client, Thank you so much to spaned your valued time with Royal Angkor Resort & Spa. We were delighted with your to comment fantastic with our foods and services. Especially give fully score. We will share your comment to our staffs let to know all of this. Best regards, THOM

8/10 Good

AMITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful retreat
Friendly staff eager to please, lovely pool, nice cambodian flavor.
Stayed 1 night in Mar 2019
Response from Ecom on 8 Mar 2019
Dear AMITA, Thank you so much for your take the time with Royal Angkor Resort & Spa. Yes of course, our staffs always, the friendly, pool was beautiful. I hope you will come back to stay with us again! Thanks, THOM MR

10/10 Excellent

Aini, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel. Breakfast is awesome.
Stayed 4 nights in Jan 2019
Response from ECOM on 29 Jan 2019
Dear Aini, We were delighted with your mind sharing about us very much! Yes sure,our hotel and staff always clean and help full during the stay because we would like to process for all client return to stay with us again! The best regards, THOM MR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from ECOM on 23 Jan 2019
Dear Valued Clients, Thank you so much for your take the time write review for us.Specially give us high score as well! The best regards, THOM MR

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing hotel, the room was spacious and really comfortable, the bathroom was great and very clean, the staff were really attentive and always there, the pool, wow a great size and quiet, probably the biggest pool that I have seen in hotel for a long time, if you want a few days chilling this is the place to do it
Stayed 2 nights in Jan 2019
Response from E commerce on 14 Jan 2019
Dear stephen, We are delighted when read your a good sound as your write detail about your glad time to stay with us ! Yes of course,our room also spacious and really comfortable, the bathroom was great and very clean because we to by our roommate and check detail by housekeeping management.For you pool will give you more to be willing feel push you want to swim and create more memories. We will sharing you review to our staff let to all and push them to take note you ever! The best regards, THOM MR

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable room. Staff was helpful! A little far away from public street, terrific pool
Stayed 2 nights in Nov 2018
Response from ECOM on 27 Nov 2018
Dear Susan, We are delighted when we seen your write detail about about services and give us full score that,show about your mind be warm to stay with our hotel. Super thanks,for your take the time with Royal Angkor Resort. We hope you will be back to stat with us a gain! The best regards, THOM MR

8/10 Good

Terry, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. The only complaint is spotty wifi service and occasional power failures. Otherwise the facilities are very good. The pool area is particularly impressive
Stayed 1 night in Nov 2018
Response from Ecom on 20 Nov 2018
Dear Terry, Greetings from Royal Angkor Resort & Spa The Khmer Journey & Experience in Siem Reap ! What ever your feel great during you stay with us? We were delighted to hearing your commend detail with our services providing and make our memories to take note as well. The last one,We hope you will be back to stay with us gain..! Thom Mr

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as advertised. Excellent pool, good food. A little more English would help but we aren’t in Kansas.
Stayed 1 night in Nov 2018
Response from ECOM on 20 Nov 2018
Dear Value Clients, Woow..! Really impressive and glad time when we seen your take valued time write detail about our services providing and give us fully core. Thank you so much for your take the time with Royal Angkor Resort & Spa, We hope you will give us a chance come back to stay with us gain! The best regards, THOM MR

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from ECOM on 13 Nov 2018
Dear Valued Clients, Thank you so much for your taking with Royal Angkor Resort & Spa, We are really wishing to know about your sharing minds experience with our property very much because your feedback very importance to us improve our service providing. I hope you fine during you stay with us.I The best regards, THOM MR

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Cambodia
This was a great place and I would stay there again for sure. Only about 45min drive to the temples and other attractions. Food was great and the prices I thought was reasonable.
Stayed 4 nights in Oct 2018
Response from ECOM on 31 Oct 2018
Dear Phillip, What is your memories sharing in Royal Angkor Resort? We were delighted very much during your stay with us.Spcial our hotel always provide great good and good price for client wish to stay with us. I hope you will back to stay with again! The best regards, THOM MR

8/10 Good

Pearl, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was wonderful. Massages were great. Lots of lovely foliage. Neat clean.
Stayed 2 nights in Oct 2018
Response from THOUN THOM on 16 Oct 2018
Dear Pearl, We were delighted with your commend very much! what ever you love will be providing more then your expectation when you back again. Super thanks for your take the time with Royal Angkor Resort Heritage of Siem Reap Town. We hope you will give us occasional back to stay with us again! The best regards, THOM MR

6/10 Okay

Chris, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really neat artifacts and beautiful old building. Unfortunately not well maintained or cleaned.
Stayed 1 night in Sep 2018
Response from ECOM on 28 Sept 2018
Dear Valued client, We were delighted with your glad sound and really proud when we are reading your view detail about our quality service providing! Thank you very much for your take value time with Royal Angkor Resort. We hope you will give us occasional coming to stay with us again! The best regards, THOM MR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!
We had a lovely stay from start to finish. All of the staff we met were very friendly and attentive and couldn’t do enough for us. It was special being farewelled at the start of each day as we went out and then being greeted when we returned. The pool was lovely and the food excellent. I found my bed to be a bit firm but my friend found her bed to be fine. I would definitely make a beeline for the resort if I go back to Siem Reap.
Stayed 4 nights in Jul 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find a smaller Hotel if you want a calm breakfast.
Restaurant not great and breakfast was a scrum due to large tour groups. Staff were very good especially Grace at the front desk and Tuk Tuk number 10 was also excellent.Wifi was a challenge.
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to go about. Restaurant provides good food. Breakfast excellent. Staff from front desk to doormen very polite. All 9 from group enjoyed the stay and very impressed by staff's way of carrying out their duties.
Stayed 4 nights in Jan 2018
Response from Thai Thida on 8 Nov 2019
Dear Anonymous, Thank you for giving us such a perfect rating. We are glad to hear that you enjoyed your stay with us. Rest assured that your review will pass to our team to striving for continuous improvement and quality service. Again, Thank you for this incredible review and We hope to see you next time. Kind regards,

8/10 Good

Arti, singapore

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff
Overall a pleasant experience . Staff extremely friendly and helpful. Very close to the airport.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff, amazing service
picked up from hotel, had everything with tours great all in one package
Stayed 4 nights in Dec 2017

8/10 Good

Jill

Liked: Cleanliness, staff & service, room comfort
Quiet Oasis
The hotel is close to the airport (less than 10 minutes) but far from the downtown area--you'll need a tuktuk or complimentary shuttle. Be forewarned, though, you must book the shuttle in advance and there's no guarantee you'll even get on (this happened to us as it was full). It also runs limited hours, so you need to plan accordingly. The rooms are nice--nothing special, but comfortable bed! Breakfast buffet was good--wide variety of food. However, do not eat in the restaurant--the food is overpriced (banana "smoothie"--was literally a blended banana in cold milk--was $3.75 and so not worth it (especially when you can buy a large DELICIOUS one off the street for $1.00). Food is typical hotel food--overpriced and pales by comparison to the cheaper eats not too far away. We left at night and didn't have time to head into town for a final meal. The staff was very accommodating and gracious. Would definitely stay again.
Stayed 3 nights in Dec 2017

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
The bed was very hard and large so it was difficult to get out of the bed in one side since it was almost against the wall and no end table was there to place glasses, etc. There was always an odour in the hallway and room and they piped the same music through the hallways which was annoying.
Stayed 3 nights in Nov 2017

10/10 Excellent

Taufik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with hearts
Amazing hotel, even it is a bit old, room cleaning a bit late for 3rd floor. Service friendliness worth 2 thumbs . Breakfast choices is vast. Very helpful especially when I got problem with my toothache. A goid impression overall for Cambodians
Stayed 4 nights in Nov 2017

10/10 Excellent

shelley, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Best hotel we stayed at for our entire month long vacation!! The staff are beyond fantastic!!! Attend to your every need!! Gave us a later check out due to husband being sick and even brought a fruit platter to our room!! The food was possibly the best I ate in Cambodia!! And great pool!!
Stayed 2 nights in Oct 2017

10/10 Excellent

Noy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Nice and clean hotel; very friendly, helpful, and great service staffs. Good breakfast and complimentary shuttle transfer services from/to hotel and city town.
Stayed 3 nights in Nov 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston enjoys Siem Reap
Really nice hotel. Great pool and great breakfast. Super super friendly helpful staff. Not a brand new hotel but everything was in good working clean order. Also, good restaurant. A little far from town but a short tuktuk ride into the center.
Stayed 3 nights in Nov 2017

10/10 Excellent

michael, Rockford Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
So very helpful and kind. The staff made our stay very special. The hotel is also in a great location. The breakfast buffet was very good .
Stayed 1 night in Oct 2017

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Older traveller, Newport Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect in every way.
From the airport pick up to the front greetings then the rooms you couldn't get a much better experience. All aspects of the stay we had were 100%.
Stayed 4 nights in Aug 2017

8/10 Good

Geoffrey, Newcastle Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to Seim Reap Airport
Very good hotel, staff were very attentive & helpful, the hotel is starting to show a bit of age but the furnishings are very good with artefacts right through the hotel/resort. The grounds are magnificently beautiful & the pool area is excellent with one of the biggest pools i've seen. The buffet breakfast was excellent . The room itself was large around 26sqm & clean, bathroom clean & has a shower separate from a very deep bathtub/spa.
Stayed 1 night in Aug 2017

10/10 Excellent

George, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
The staff are very friendly and helpful The breakfast are fine in general, but it would be better to have more varieties. The services are very good in general, but it would be better to tell customer in advance, e.g. booking a 'free' car to pick up at airport
Stayed 4 nights in Jun 2017

8/10 Good

CN, Mumbai, India

Liked: Staff & service, property conditions & facilities, room comfort
A Resort With An Old World Charm in Siem Reap
A warm experience right from the time we checked in. The staff are always striving to please and ensure you are comfortable. Service is prompt and reliable. The hotel is situated very close to the airport on the highway and a distance fro the city centre. So if one plans to hit the nightspots and sample the central entertainment it will be a bit of a commute. The hotel has arrangements for transport with a regular bus service that is free and can summon a tuk tuk or a taxi at short notice. We took a taxi for a dinner out at the FCC and the tuk tuk driver even waited for us and brought us back to the hotel! Watch out if you are a vegan or a strict vegetarian as breakfast and meal options are severely limited! The chef did rustle up a decent fried rice dish and a vegetarian noodle dish once he understood that we wanted 'jay' food! All in all an enjoyable and very comfortable stay. The staff and their ever smiling attention make you feel right at home!
Stayed 3 nights in May 2017

10/10 Excellent

Danica or Dan , Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and a massive swimming pool.
The staff were so polite and welcoming. They catered 4 your needs. I had my birthday while staying there and they brought me up a fruit platter and birthday cake and also sung happy birthday 2 me. I felt so special. I was unwell while there and they would check on me all day 2 c if I was ok. Would definitely go back there again and recommend the hotel 2 all my friends and family. Hoping 2 go back next year. It was a very clean hotel with an amazing swimming pool. Would like 2 esp thank Miss Grace who works there. She was so caring and would do anything we needed. Best hotel I have ever stayed in. We didnt want 2 leave.
My birthday cake and fruit platter

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place thoroughly enjoyed the comfy beds and large pool. Great staff friendly staff willing to help and the manager costa was a great bloke.
Response from Phalla on 24 Apr 2017
Dear Peter, Thank you so much for taking your time to share your recent experience with us. I am delighted to hear that you have had a pleasant stay here and truly appreciated your kind and valuable words for our Resort. Once again, thank you for your choosing us and I look forward to welcome you again soon. Sincerely Yours, Srong An E-Commerce Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Traditional French Style Colonial Hotel
Nice hotel although a little tired. Out of town Staff cant make decisions but have to refer everything to management. Food quality in main restaurant a bit variable.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy!
wonderful hotel, very friendly staff, very nice stay! not too busy, the pool area was lovely, and the spa was excellent

8/10 Good

Margarette

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Angkor a plus for the trip
Easy tuk tuk into the centre of the town but every facility available at the resort as well at reasonable prices. Staff were excellent and the room was large and comfortable. Would recommend highly

10/10 Excellent

Rade, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel with fancy, furniture, excellent pool, great food and good and very friendly stuff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was incredibly attentive and polite. They helped us with any inquiries and always had a smile. Especially wonderful were Mr. Geoffry and Ms. Devan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, good food and close to sights. Highly recommended.

6/10 Okay

Abhijit, Pune India

Liked: Staff & service, room comfort
Angkor visit
Overall, hotel was quite good but ... Reception manager tried to sell us x'mas eve dinner at an exorbitant price by stating that it was mandatory for every hotel guest. He was clearly lying, we refused but it was an unpleasant experience upon arrival.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise away from home .
We stayed for 4 very relaxing and comfortable nights. The staff were amazing and so friendly. Well done to all staff even though they were busy preparing for the gala neal for Xmas.The food was very varied between local and western and well prepared and delicious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambodian charm and eclair
It was the most comfortable, relaxing place we have ever stayed and we wished we stayed a week