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Reviews of Sleep Inn & Suites Center

2.5 out of 5
Sleep Inn & Suites Center
181 Civic Ctr, Center, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 179 reviews" "
Rating 8 - Good. 50 out of 179 reviews" "
Rating 6 - Okay. 17 out of 179 reviews" "
Rating 4 - Poor. 7 out of 179 reviews" "
Rating 2 - Terrible. 6 out of 179 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

cherie

Travelled with family
Location was nice… expected rooms to be more modern. The hallway carpet on 2nd flr had an odor.
Stayed 1 night in Apr 2024

10/10 Excellent

Tommie Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly and the rooms were clean!
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I had a problem with is the elevator was dirty and the area in front of the elevator on first floor had something spilled and it was still there when we checked out. Beds were comfortable and the room was spacious, loved the shower, the room could’ve used a little deeper cleaning. I would stay here again because it wasn’t disgustingly dirty just need some tlc.
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
Musty smells ,,needs to be remodeled updates to mattresses for sure was a rough nite Furniture, tvs. Breakfast was ok, but could be better, no bacon . Was decent not any 3 star. The staff was pleasant, had hot water for showers. thanks 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Javon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

JoJo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed here for a 70th birthday. We had two rooms booked and one smelled horrible. Under the bed was full of trash and carpets were stained. The furniture was falling apart in one room. I was not impressed with this hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was horrible. However, it wasn't the hotel's fault but rather Hotels.com. Hotels.com failed to submit our reservation to the hotel so the hotel did not have the reservation upon attempting to check in. The hotel staff and manager were extremely helpful and we were eventually able to check in but not before having to contact Hotels.com to have them send the reservation to the hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

John

Business traveller
Liked: Staff & service
Disliked: Room comfort
Horrible management 95 degree rooms
110 degrees outside and they don't have the AC turned on in the rooms. This is absurd. A long day at work in the field in 110 degree weather only to get to a hotel tired and wanting to sleep, yet every room is 95 degrees inside cause management doesn't want to at least keep the window units on a low setting this is inexcusable and borderline damaging to people's health/wellbeing. I wouldn't recommend this place to my worst enemy. It took 2 hours to get the room temperature down to 75 degrees which is still hotter than I normally run my house. Front desk lady was very nice. However, it was not her decision she said that's how management decides to run their hotel.
Stayed 1 night in Aug 2023

8/10 Good

Jason, Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy that checked us in was great! Wished they would have had a snack pantry, but they only had vending machines. The breakfast was also extremely lacking and disappointing ☹️ but the room was nice and spacious and the ac worked GREAT!
Stayed 1 night in Aug 2023

6/10 Okay

Camille

The bathroom was outdated, the breakfast was not good they served eggs no bacon, sausage No yogurt etc….. I was disappointed
Stayed 1 night in Jul 2023

6/10 Okay

susan

Swimming pool needed upkeep .
Stayed 1 night in Jul 2023

2/10 Terrible

valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property refuses to refund money for unexpectedly having to check out a day early for both rooms. Black mold in bathroom and never any ice in machine. Very disappointing !!
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Marsha

Stayed 1 night in Jun 2023

4/10 Poor

Kalynne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Motorcycle trip with a friend
Check in person was very friendly and helpful. Room was clean and beds were very comfortable. Then things went downhill. Basically no breakfast even after asking for more eggs twice. They would only put out a couple of items if you asked. The ice machine worked the first evening and not any more after that. I reported it three times but no help. When you choose a place to stay that has the amenities you intend to use you expect them to be there. we were there three days riding motorcycles, and no ice machine! If you’re OK with dry cereal and marginally fresh milk, you’ll be OK for breakfast.
Stayed 3 nights in May 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend Sleep Inn in Center to everyone. Me and my family thoroughly enjoyed our stay and the staff was amazing
Stayed 4 nights in Apr 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was absolutely amazing loved everything
Stayed 4 nights in Apr 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Apr 2023

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a couple of times now. Highly recommend.
Stayed 2 nights in Feb 2023

10/10 Excellent

Livia

Stayed 1 night in Nov 2022

2/10 Terrible

Timothy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy rooms. First one was so bad I rejected it. Second room was disgusting too. Stains all over the floors, brown stains on the sheets and pillow cases. Smells musty/moldy. Used shampoo bottles that have been refilled. Boogers on ceiling above the bed. Absolutely disgusting. Too bad holiday in is booked full tonight.
Stayed 1 night in Nov 2022

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Business trip. Safe area, I have a work truck with lots of tools, no worries. Eat at Fancy’s Cafe, within walking distance. Will stay there again.
Stayed 2 nights in Oct 2022

8/10 Good

Kenyatous

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived up to past experience
Smiling staff, very comfortable, 2nd time staying here
Stayed 1 night in Sep 2022

10/10 Excellent

Tramanski

Stayed 1 night in Jul 2022

10/10 Excellent

Barbara

Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, it had a walk way to get to other hotel if needed to and customer service was great.
Stayed 1 night in Jul 2022

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Texas shaped waffle marker was great!
Stayed 3 nights in Jul 2022

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They need to fix the washer in laundry area and the coffee and milk machines in breakfast area. Too many things out of order.
Stayed 1 night in Jul 2022

10/10 Excellent

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly amd they upgraded me to a suite no charge.
Stayed 1 night in Jun 2022

4/10 Poor

Jeff

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk guy was always MIA. Pool was disgusting, hot tub was even worse. Breakfast was subpar. Ran out of coffee and it was never refilled. For the price of the room I was quite disappointed.
Stayed 1 night in May 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Hotel was clean and nice. Only problem was the A/C did not work good.
Stayed 1 night in May 2022

6/10 Okay

Mel

Stayed 2 nights in Apr 2022

10/10 Excellent

Nichol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 2 nights in Apr 2022

10/10 Excellent

Kadeem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 10/10
My stay was better than expected! They were clean and the room and bathroom looked great.
Stayed 2 nights in Mar 2022

10/10 Excellent

Evangelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stayed
I was satisfied over all. I loved the room, loved the bed very comfortable
Stayed 1 night in Jan 2022

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

MonTia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay and I enjoyed it just like last time. Manager always has a smile and friendly. It was a storm approaching the Louisiana area so I wasn’t surprised with the amount of people that arrived the next day.
Stayed 2 nights in Aug 2021

10/10 Excellent

Tonia

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was fine for a one night stop-over stay. It seemed to be clean. I would not choose this hotel for an extended stay. The only part that was really bad was the bed and pillows. The bed was very uncomfortable and the pillows were small squares.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was nice. Everything was good except you could tell there were a lot of smokers around. I could tell my room wasn’t exactly sanitized from the bathroom and the smell but I’m an ocd healthcare worker so I had my sanitizing agents with me. But the room was comfortable
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. The room was very clean as was the common areas. Great stay!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean hotel with a great breakfast. The check in person at the front desk when we arrived that night was not exactly friendly and there were 2 light bulbs missing in our room.
Stayed 1 night in Apr 2021

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service
Nothing really worked
Ac didnt work but they gave me a box fan microwave didnt work in the room either
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service EVER
I have never met a more rude and hateful and disrespectful manager of a hotel than the one here at this Sleep Inn. I don’t understand why certain people go into Customer Service when they can’t show others any respect. I am going to make sure that I put it on every review page that this manager does not deserve to receive any kind of paycheck for being so disrespectful. DO NOT STAY HERE!
Stayed 1 night in Jan 2021
Response from manager on 21 Jan 2021
Dear guest you were ask to leave the hotel for using bad language. and unnecessary racist comments I think you forgot to add that on your comment section that why you were remove from hotel on first place. we do put customer service on first place at our hotel but we do have 0 tolerance policy for any type of misbehave and abusing language use of racist comments and we do have to remove guest from hotel if they behave like you did on your stay