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Reviews of Homewood Suites by Hilton Shreveport / Bossier City, LA

3 out of 5
Homewood Suites by Hilton Shreveport / Bossier City, LA
2015 Old Minden Rd, Bossier City, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Grace H. Sales Coordinator on 15 Apr 2024
Thank you for your five star review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Reno and Pelton addition to the gym. Will definitely be back.
Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 10 Apr 2024
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Grace H. Sales Coordinator on 10 Apr 2024
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovation...far surpass my and my wife expectations!!! Everything BRAND NEW...BREAKFAST hot and tasty. Staff was courteous. We will be BACK!!!
Stayed 2 nights in Mar 2024
Response from Grace H. Sales Coordinator on 5 Apr 2024
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future!

6/10 Okay

Dwight

Disliked: Staff & service
Convenient location, but renovations ongoing.
Stayed 2 nights in Mar 2024
Response from Grace H. Sales Coordinator on 2 Apr 2024
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, please know our ongoing renovations are vital to providing the best possible experience for our guests. We hope you'll consider giving us another chance in the future.

10/10 Excellent

Holly

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The property is updated and the rooms are large, very clean and well decorated.
Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 26 Mar 2024
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future.

4/10 Poor

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction and smelled of paint. Messes everywhere. Check in said no feathers in the room and there were and they could not find other non feather pillows
Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 25 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry about the issues that you encountered during your stay. Please know this was an isolated occurrence due to renovations and is not typical of our hotel. We hope you will give us the opportunity to serve you again.

2/10 Terrible

Deborah, Waco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice property, friendly staff but Bed Bugs. Was disappointed in that.
Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 25 Mar 2024
Thank you for taking the time to provide valuable feedback. We apologize that your experience was less than ideal, and we hope you will give us another chance to prove ourselves.

10/10 Excellent

Elaine

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and very friendly.
Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 25 Mar 2024
Thank you for taking the time to leave an awesome review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future.

2/10 Terrible

Cami

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We entered the hotel later due to my son’s baseball game. The hallways smelled terrible, when entering the room it looked like someone had just came and made the bed. In the morning after waking up I went to take a shower and a cockroach crawled across the floor and there was mold all over the shower. I will not be staying there again.
Stayed 1 night in Mar 2024
Response from T. Fuller on 12 Mar 2024
Thank you for being a guest at the Homewood Suites-Bossier. It is always our goal to provide a memorable experience, and I am so sorry this stay fell short of your expectations. Please know that we value your feedback, and we hope you will give us the opportunity to exceed your expectations in the near future.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice area but we did not know at the time of booking that it is was undergoing a floor by floor redecorating...we were on the 3rd floor which had just been finished and looked & smeeled like a brand place. The room was spotless and modern with all new furniture, mattresses, wood floors and full kichen. It was a great stay.
Stayed 2 nights in Mar 2024
Response from T. Fuller, Director of Sales on 12 Mar 2024
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

2/10 Terrible

Syreeta

Stayed 1 night in Mar 2024
Response from Grace H. Sales Coordinator on 25 Mar 2024
Thank you for taking the time to leave a review of our property. We greatly appreciate your feedback and we hope to have the opportunity to provide a better experience in the near future.

10/10 Excellent

Lawanda

Liked: Cleanliness, amenities
Awesome place to visit
Stayed 2 nights in Feb 2024
Response from T. Fuller, Director of Sales on 12 Mar 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nicest place we have stayed in shreveport - we will stay here again
Stayed 1 night in Feb 2024
Response from T. Fuller on 12 Mar 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Continental breakfast was amazing! Very friendly staff and it was so quiet.
Stayed 1 night in Feb 2024
Response from T. Fuller on 27 Feb 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homewood suites is connected to another Hilton hotel. Both are great. The Suites was just renovated and has new carpet and updated rooms. Everything looked great. The breakfast was good with lots of options. TV in the room is big and suites are spacious. Only problem with our particular room was hot water took about 3 minutes to warm up. Maintenance came and said the pilot light was out. They fixed the issue. Other than that 1 cold shower everything was great.
Stayed 2 nights in Feb 2024
Response from T. Fuller on 23 Feb 2024
Thank you for taking the time to leave a review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future.

10/10 Excellent

Tiffany

Stayed 2 nights in Feb 2024
Response from Grace H. Sales Coordinator on 20 Mar 2024
Thank you for your five star review of our hotel! We greatly appreciate your business and look forward to welcoming you back in the near future.

6/10 Okay

Heather

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything about this hotel is great, EXCEPT there was banging and loud noises above us starting at 7am on a Saturday morning…. Followed by fire alarms repeatedly going off for no reason at 8am. We believe the banging and loud noises were due to ongoing renovations that we were not made aware of at booking or at check-in. I had to research to even find that information myself. For the amount we paid for our stay, and the inconvenience of the noise… we should have at least been made aware, or the price lowered on our room to accommodate for the inconvenience.
Response from T. Fuller on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and sincerely apologize for the issues that you experienced during your stay. Please know that this is very unusual for our property, and we hope you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Jason

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Saw police cars with lights around, Ambulance and firetruck in the area, furniture falling apart in the room
Stayed 1 night in Feb 2024
Response from Myranda on 20 Feb 2024
We sincerely apologize for the inconvenience of the fire trucks and police cars. The fire alarm did go off and for your safety the proper authorities are notified and sent out. We are currently in the process of renovating the entire property and hope you will give us another chance to wow you. Thank you for your recent stay with us.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024
Response from T. Fuller on 19 Feb 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from T. Fuller, Director of Sales on 5 Feb 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels we have stayed at. It was clean, comfortable, the breakfast was delicious and well kept. The staff was friendly and professional. I’d definitely stay here again.
Stayed 1 night in Jan 2024
Response from T. Fuller, Director of Sales on 9 Jan 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Glenn and Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
We stay there 3 to 4 times a year. It's our go to for the Shreveport Bossier area. Everyone is pleasant and always willing to help. Miranda, the Manager, is running that hotel like it should be.
Stayed 3 nights in Dec 2023
Response from T. Fuller, Director of Sales on 3 Jan 2024
We are so thrilled that your time with us was so amazing! We endeavor to go above and beyond to ensure our guest have a memorable experience. It’s not surprising that Myranda took such wonderful care of you and made you feel so valued. She is an important member of our team! Thank you for selecting us as your preferred hotel. We hope to have you as a guest again in the near future.

8/10 Good

Angela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from T. Fuller, Director of Sales on 3 Jan 2024
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Teia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from T. Fuller, Director of Sales on 3 Jan 2024
Thank you for your five star review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

8/10 Good

MATT, Alexandria

Stayed 1 night in Dec 2023
Response from T. Fuller on 23 Jan 2024
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Everything was good
Stayed 7 nights in Dec 2023
Response from T. Fuller, Director of Sales on 2 Jan 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Kristin L

Stayed 2 nights in Dec 2023
Response from T. Fuller, Director of Sales on 5 Feb 2024
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

Evan

Stayed 4 nights in Dec 2023
Response from T. Fuller, Director of Sales on 28 Dec 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

8/10 Good

Tina

Stayed 1 night in Dec 2023
Response from T. Fuller, Director of Sales on 27 Dec 2023
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Everything was great
Stayed 1 night in Dec 2023
Response from T. Fuller on 27 Dec 2023
Thank you for the excellent review, and for being a guest at our hotel! Our guests are top priority to us, and I am thrilled to know that your stay was enjoyable. We hope to have you as a guest again in the future.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our Stay
Stay was very comfortable and convenient
Stayed 4 nights in Dec 2023
Response from T. Fuller on 18 Dec 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hilton experience
Hotel is run down and old; needs major updates. One working elevator. Beds are not comfortable.
Stayed 1 night in Dec 2023
Response from T. Fuller on 18 Dec 2023
Thank you very much for the candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve customer satisfaction with each and every stay. We hope you will give us another opportunity to exceed your expectations after our upcoming renovation in 2024.

8/10 Good

Vivian

Stayed 1 night in Dec 2023
Response from T. Fuller on 11 Dec 2023
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Another great stay
Stayed 11 nights in Nov 2023
Response from T. Fuller on 8 Dec 2023
First and foremost, thank you for staying at the Homewood Suites-Bossier. Our guests are a top priority to us, and I am thrilled to know that your stay was enjoyable. We look forward to having you as a guest again in the near future.

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Amenities
Na
Stayed 3 nights in Nov 2023
Response from T. Fuller on 1 Dec 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

6/10 Okay

Danielle

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel lobby was beautiful and our room was nice, but there was dog hair all over the room We did not travel with a dog. I brought this up to the staff and they didn't seem to care. Breakfast was decent but was missing lots of food. Grits, waffles and eggs were empty on multiple attempts
Response from T. Fuller, Director of Sales on 28 Nov 2023
Thank you for being a guest at the Hilton Garden Inn and Homewood Suites-Bossier. It is always our goal to provide a memorable experience, and I am so sorry this stay fell short of your expectations. Please know that we value your feedback, and we hope you will give us the opportunity to exceed your expectations in the near future.

10/10 Excellent

Kristy, Conroe

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was clean, inside and out. The staff was friendly. The location was perfectly centrally located. We will absolutely stay here again on our next trip to Bossier.
Stayed 3 nights in Nov 2023
Response from T. Fuller, Director of Sales on 28 Nov 2023
First and foremost, thank you for staying at the Hilton Garden Inn and Homewood Suites-Bossier. Our guests are a top priority to us, and I am thrilled to know our team was able to accommodate all of your needs. We hope to have you as a guest again in the near future.

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great time was stayed. Just a little inconvenient looking for a space to park if you go back there late .
Stayed 1 night in Nov 2023
Response from T. Fuller, Director of Sales on 27 Nov 2023
Thank you for your review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

LaTonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from T. Fuller on 21 Nov 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future. T. Fuller, Director of Sales

10/10 Excellent

SHIRLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat and elegantly decorated! Nice job Hilton!!!
Stayed 1 night in Nov 2023
Response from T. Fuller on 6 Nov 2023
Thank you for taking the time to leave a wonderful review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Room was clean and fresh.
Stayed 1 night in Oct 2023
Response from T. Fuller, Director of Sales on 27 Oct 2023
Thank you for the wonderful review of our property.We definitely hope to have the opportunity to serve you in the future.

10/10 Excellent

Sandy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms.
Stayed 5 nights in Oct 2023
Response from T. Fuller, Director of Sales on 26 Oct 2023
Thank you for your five-star review of our hotel. We greatly appreciate your business and look forward to welcoming you back in the near future.

6/10 Okay

Ann

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
Breakfast was good. Rooms were very worn. I requested housekeeping to make up our room and no one came. Many maintenance needs throughout hotel.
Stayed 2 nights in Oct 2023
Response from T. Fuller, Director of Sales on 26 Oct 2023
Thank you for taking the time to leave a review of our property. We greatly appreciate your feedback, and we hope to have the opportunity to provide a better experience in the future.

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from T. Fuller, Director of Sales on 23 Oct 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from T. Fuller on 17 Oct 2023
Sharon thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from T. Fuller on 9 Oct 2023
Thank you for taking the time to leave a wonderful review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

8/10 Good

Marq

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from T. Fuller on 9 Oct 2023
Thank you for taking the time to leave a review of our property. We greatly appreciate your business and look forward to welcoming you back in the near future.

6/10 Okay

Robert

Stayed 4 nights in Oct 2023
Response from T. Fuller on 27 Oct 2023
Thank you for taking the time to leave a review of our property. We greatly appreciate your feedback and we hope to have the opportunity to provide a better experience in the near future

10/10 Excellent

KiKi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was more than expected! Very nice and clean. I had the 1 King and 2 Queen suite and it was fantastic. Thanks for setting up a great room for our occasion.
Stayed 1 night in Sep 2023
Response from T. Fuller on 15 Sept 2023
Thank you for taking the time to leave a great review of our property. We appreciate the kind remarks and are happy that your stay was enjoyable. We look forward to having you back in the near future.