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"Promptness at work and also handling of each and very individual enquiry with utmost care requirements were missing and reminders were required to be placed to get anything done. Overall a great experience but this could be improved. Luxury hotel stays aren’t the same as they were back in the nineties or early 2000. Maybe it’s just me but this is what I felt. "

"This was a perfect getaway with my family. Very friendly and kind staff. My daughter was really happy with sumana and Sapna. They went out their way to accommodate us in connecting room also surprising my daughter with cake and gifts. Best experience. Thank you 🤗"

"Need a gift and amenities shop. Property is amazing otherwise "

"Mostly great. Nice staff and clean and brilliant buffet Only criticism would be that they need to maintain the pool area a lot better and ensure the seating is clean and pest free"

"Great place "

"What can I say? I love this place! We had just stayed here once before, and when I came in to check in Arti at the front desk said “welcome back sir” and then added “we remember you”. That does not happen often! This hotel is just right! Everything works, just what you need, nothing that you don’t! A minibar that is stocked "

"Clean room with reasonable price "

"I always love staying at Novotel Pune."

"Everything was fantastic, except during breakfast time the scene was bit chaotic due to over crowding something needs to be done "