Shirakawa Holidays from NZ$2,077

Stayed here for our first time in Japan. Staff was great and hotel was very nice. Staff was very welcoming and nice. Would definitely stay here again.

Luxurious 5 Star hotel surrounded by beautiful gardens and staffed by exceptional teams who do everything to make your stay as memorable as possible. Rooms are large and superbly fitted out, views are epic and the hotel has an air of classic style and grace that is difficult to replicate in a hotel I think. Would stay again without a moment's hesitation.

Great location close to ueno station. Beds were hard as a rock and the breakfast was extremely overpriced for what it was. Would recommend visiting a more traditional hotel in the area for the same price.

I’m a bit amused to be asked for a review of this hotel. The first time I stayed here, more than ten years ago, I already gave them a stellar review. Over the ensuing years I wrote a few more, each one as stellar as the next. So let me not waste time repeating myself here. I cannot find fault with ANYTHING. Facilities, cleanliness, quality of service from housekeeping to front desk to restaurant to concierge to bell captain, everything was essentially perfect. I’ll point out two things to be specific. When I first got to the room I unpacked and put my toothbrush stuff into a glass near the bathroom sink. The next morning, housekeeping clearly didn’t like how I piled everything into that glass. So a small linen cloth was provided and the items were nicely laid out on it. This not only looked good but also made everything more functional. The same thing was done for the items I put on the desk. Then there was what the concierge did to secure four dinner reservations for me. Reservations at high end, award-winning restaurants in Tokyo is particularly difficult. It took literally several months to get this done, but they did it. Everything was followed up perfectly, nothing was forgotten even if it’s many weeks into the future. Then at check-in, I was given an envelope with all the pertinent information laid out logically and carefully. I can go on and on about other services, but I think I’ve made my point.