Lobby lounge

Reviews of Baolilai International Hotel Shenzhen

5 out of 5
Baolilai International Hotel Shenzhen
Fu Yong Road, Fu Yong Town, Baoan Dist, Shenzhen, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 551 reviews" "
Rating 8 - Good. 207 out of 551 reviews" "
Rating 6 - Okay. 34 out of 551 reviews" "
Rating 4 - Poor. 12 out of 551 reviews" "
Rating 2 - Terrible. 7 out of 551 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chee Kheong

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : cleanliness , convenient, great service during my stay and like to say thank you to the room director Mr. Frank Pang and appreciate his good cautious and attentive services provided . A well manner staff of Baililai , should deserve my recommendation and recognised his hard work. Dislike: Is the breakfast has fallen in quality comparing to last year , Food was either hard or uncooked or did not top up in time for guests
Stayed 7 nights in Mar 2024

10/10 Excellent

Issam

Liked: Property conditions & facilities
.
Response from Baolilai International Hotel Shenzhen on 11 Mar 2024
Dear guest officer: "May the time be slow, may the old friend never part ", thank you for your appreciation of Boa, you are happy, the gift is very warm, I believe that you have spent a good time in Polly is very unforgettable, Boa believes that we will meet each other again soon yo

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to improve.
Stayed 3 nights in Oct 2023
Response from Baolilai International Hotel Shenzhen on 27 Oct 2023
Dear customer! Our goal is to provide guests with a comfortable living environment and the best service, thank you very much for your valuable advice to us, your comments and suggestions will help us to continuously improve and maintain a high standard of service facilities, so that our services are increasingly perfect, welcome to visit again.

10/10 Excellent

David, monument

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel with friendly and helpful staff!
Stayed 1 night in Aug 2023
Response from Baolilai International Hotel Shenzhen on 31 Aug 2023
Dear guest officer: "May the time be slow, may the old friend never part ", thank you for your appreciation of Boa, you are happy, the gift is very warm, I believe that you have spent a good time in Polly is very unforgettable, Boa believes that we will meet each other again soon yo

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2023
Response from Baolilai International Hotel Shenzhen on 31 Aug 2023
Dear guest officer: "May the time be slow, may the old friend never part ", thank you for your appreciation of Boa, you are happy, the gift is very warm, I believe that you have spent a good time in Polly is very unforgettable, Boa believes that we will meet each other again soon yo

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home away from home!
Always a great place to make my home for 7 plus days at a time. When you have to stay for an extended time you enjoy being in a hotel that makes you feel you're at home.
Stayed 9 nights in Aug 2023
Response from Baolilai International Hotel Shenzhen on 31 Aug 2023
Dear guest: a city, a beautiful memory, thank you for meeting you in the hotel, thank you for your recognition, all our staff is encouraged by your praise, and we are constantly working hard to improve. I believe we will do better in the future, Xiao Bao sincerely look forward to your visit again!

10/10 Excellent

Donna

Stayed 2 nights in Jun 2023
Response from Baolilai International Hotel Shenzhen on 1 Aug 2023
Dear guest: a city, a beautiful memory, thank you for meeting you in the hotel, thank you for your recognition, all our staff is encouraged by your praise, and we are constantly working hard to improve. I believe we will do better in the future, Xiao Bao sincerely look forward to your visit again!

10/10 Excellent

Brett

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from shinny on 18 Apr 2023
Distinguished guests: Hello! Thank you for choosing Polilai Shenzhen International Hotel. It is our duty to provide guests with a warm environment and comfortable and satisfactory service at all times. We are very glad to receive your recognition and welcome you to choose Polilai Shenzhen International Hotel again whether on business or leisure travel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it odd that being advertised as an International hotel that it was odd that wait staff in the restaurants were unable to understand even the most basic english. I would expect that at least 10% of the staff should be capable of simple communications with international visitors. Front desk staff seemed to be able to speak well, but restaurants were very difficult to communicate in.
Stayed 8 nights in Jan 2020

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great as always!!
Stayed 6 nights in Dec 2019
Response from Sue on 18 Dec 2019
Thanking for choosing Baolilai Hotel,which is located in the center of Fuyong Town in Bao'an District of Shenzhen. Adjacent to the large-sized shopping mall of Yitian Holiday Plaza and Fuyong Bus Station and so on .Looking forward for your next comming.

10/10 Excellent

George

Stayed 1 night in Dec 2019

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Only a few staff at the lobby. I have stayed in for 3 days the other 2 couples. No smiling face of all staff, including In the dining restaurant. you feel like you are a stranger and can’t ask for help. I travel from Beijing throughout 7 big cities of China. This 5* stars hotel service is really disappointed.
Stayed 1 night in Dec 2019
Response from Sue on 12 Dec 2019
Thank you for your comment. we have been strengthen the training of customer service and submit your opinions to relevant departments, focusing on smiling service in the further.We are look forward to provid you with better service next time!

10/10 Excellent

B.Shaw, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, well kept grounds and a beautiful view!
Stayed 1 night in Nov 2019
Response from Sue on 11 Nov 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

dale

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sue on 8 Nov 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sue on 8 Nov 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel extra large rooms very clean
Stayed 6 nights in Oct 2019
Response from Sue on 29 Oct 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

Sebas, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi allows you to navigate bypassing the great firewall( access to google and so on)
Stayed 4 nights in Oct 2019
Response from Sue on 24 Oct 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from sue on 8 Oct 2019
Thanking for choosing Baolilai Hotel,which is located in the center of Fuyong Town in Bao'an District of Shenzhen. Adjacent to the large-sized shopping mall of Yitian Holiday Plaza and Fuyong Bus Station and so on .Looking forward for your next comming.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near to the park. Staff were helpful.
Stayed 3 nights in Sep 2019
Response from sue on 26 Sept 2019
Thanking for choosing Baolilai Hotel,which is located in the center of Fuyong Town in Bao'an District of Shenzhen. Adjacent to the large-sized shopping mall of Yitian Holiday Plaza and Fuyong Bus Station and so on .Looking forward for your next comming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from sue on 6 Aug 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

2/10 Terrible

AJ

Travelled with family, Business traveller
this hotel transportation is far from Shenzhen Railroad station , this hotel is you using all others service is very very expensive, like a bottle of spring water cost 35 rmb, add a bed cost over 250 rmb.
Stayed 1 night in Jul 2019
Response from sue on 3 Aug 2019
Dear guest, thank you for choosing the Baolilai Hotel. We have free mineral water. Spring water cost 35 rmb you mentioned is theYiyun mineral water on mini-bar , which needs to be charged. The extra bed charge is 268 including one breakfast.Thanking for your supporting.

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from sue on 6 Aug 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIRST CLASS
Highly Recommend! 5*
Stayed 8 nights in Jul 2019
Response from Sue on 6 Aug 2019
Thank you for your support. We are glad you that had a pleasant experience here and look forward to your next stay.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Sue on 11 Jun 2019
Thanks for your comment,we looking forward for your next comming.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from sophie on 20 May 2019
Thank you for your comment. Look forward to your soon return.

10/10 Excellent

Sam, London On Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast. Dinner is very reasonable. Hotel is above average for a 5 star. This place is timeless. Very grand and in the convenient area for shopping, food, etc. This was my 3rd trip and I will always go back to this place. Hotel Staff is great. The spa is fantastic and priced very reasonable. Hotel is locally owned, I guess that's why it is better than most 5 stars. In my opinion, this should be a 6 star.
Stayed 4 nights in May 2019
Response from sophie on 20 May 2019
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a business trip.
Stayed 8 nights in Apr 2019
Response from sophie on 27 Apr 2019
Thank you for your comment and we look forward to your return.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a very nice hotel . Great facility and incredible breakfast ! Loved it !
Stayed 1 night in Apr 2019
Response from sophie on 23 Apr 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from sophie on 21 Apr 2019
Thanks for you stay with us ,look forward to your coming.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from sophie on 21 Apr 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel In Shenzhen
My favorite hotel to stay in Shenzhen. Very clean rooms and very comfortable. The AC works wonderfully which is a huge deal to me. The reception does a good job at helping you check in even if their english isn’t the greatest. The western restaurant is very good as well as the breakfast. The lobby area is very comfortable and relaxing.
Stayed 2 nights in Apr 2019
Response from sophie on 19 Apr 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They maintain this property very well, its in a great location and the staff is very friendly and helpful
Stayed 1 night in Mar 2019
Response from sophie on 2 Apr 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

10/10 Excellent

Antonio, Colorado, USA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy access with lots to do close by walking distance. Great people and amazing quality. Best hotel so far.
Stayed 2 nights in Mar 2019
Response from sophie on 1 Apr 2019
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from sophie on 27 Mar 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from sophie on 26 Mar 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from sophie on 25 Mar 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid property in Shenzhen. I have stayed here many times without complaint.
Stayed 6 nights in Mar 2019
Response from sophie on 25 Mar 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2019
Response from sophie on 2 Apr 2019
Thank you for your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to open exercise facility earlier. It does not open until 6:30 am. Should open at least by 5:00 am.
Stayed 2 nights in Mar 2019
Response from sophie on 20 Mar 2019
Thanks for your comment.We will report it to our management.Wish you all the best.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from sophie on 2 Apr 2019
Thank you for your stay with us. Look forward to your soon return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from sophie on 2 Apr 2019
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT. Great food Great location Great staff
Stayed 2 nights in Mar 2019
Response from sophie on 1 Apr 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biz trip stay
Bed is too soft. Otherwise, overall is satisfactory
Stayed 2 nights in Feb 2019
Response from sophie on 9 Mar 2019
Thanks for your stay.In fact we can add a hard mattress for you ,please let us know it next time.Look forward to your coming.

6/10 Okay

William

Stayed 1 night in Mar 2019
Response from sophie on 7 Mar 2019
Thank you for your comment. Look forward to your soon return.

10/10 Excellent

Tovi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from sophie on 4 Mar 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from sophie on 2 Apr 2019
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 6 min from Shenzhen airport. And has fantastic spa facilities
Stayed 1 night in Feb 2019
Response from sophie on 18 Feb 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

SHUK FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from sophie on 9 Feb 2019
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2019
Response from sophie on 30 Jan 2019
Thank you for stayed in our hotel.Look forward to your soon return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience ... room is big & spacious and the hotel has many F&B outlets to choose from. The hotel also has many spas to choose from n also a hair salon which is important for me! Staff is polite & professional & never fail to greet when they see you. I will definitely go back again!
Stayed 3 nights in Jan 2019
Response from sophie on 20 Jan 2019
Thank you for choosing to stay with us and we are glad you enjoyed your stay with us. ShenZhen BaoLiLai International Hotel is committed to ensure exceptional experience to our guests. Look forward to your return in a near future.