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Reviews of The Inn on Maritime Bay, Ascend Hotel Collection

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 165 out of 1002 reviews" "
Rating 4 - Poor. 112 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was newly remodeled, furniture in room, new bedding. All excellent.
Stayed 1 night in Mar 2024
Response from Team Inn on Maritime Bay on 10 Mar 2024
Thanks for staying with us. We appreciate your business.

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t do it
Stayed 3 nights in Feb 2024
Response from Team Inn on Maritime Bay on 10 Mar 2024
This is the second review, we have received from this reservation. The parameters are set by Expedia, and not the hotel. I believe, we have made an adjustment on your card.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Mar 2024
Response from Team Inn on Maritime Bay on 7 Mar 2024
Thanks for staying with us. We appreciate your business.

8/10 Good

Jomisha

Stayed 1 night in Feb 2024
Response from Team Inn on Maritime Bay on 25 Mar 2024
Thank you for letting us know about your recent stay with us.We appreciate your business.

10/10 Excellent

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodeled rooms are clean and attractive. Great colors and very stylish! The on-site bar is comfortable and convenient. The staff is very welcoming, helpful and friendly.
Stayed 2 nights in Feb 2024
Response from Team Inn on Maritime Bay on 12 Feb 2024
Thank you for your recent stay. We are so glad, you enjoyed your time with us..

6/10 Okay

Karen, O Fallon

Stayed 2 nights in Feb 2024
Response from Team Inn on Maritime Bay on 12 Feb 2024
Thank you for choosing our hotel, for your recent stay in Manitowoc.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly place Will stay again
Stayed 3 nights in Jan 2024
Response from Team Inn on Maritime Bay on 5 Feb 2024
Thanks for the great review. We appreciate you staying with us. We hope to see you in the future.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, comfortable rooms especially the beds. Staff was amazing.
Stayed 2 nights in Jan 2024
Response from Team Inn on Maritime Bay on 22 Jan 2024
Thank you so much for staying with us, and we are so glad, you enjoyed our hotel.

6/10 Okay

dawn

Travelled with family
Disliked: Staff & service, amenities
On the water, so that’s nice. With recent updates, we thought it would be worth the extra price. But the rude staff at the desk negated any upgrades they made. The buffet breakfast is very limited and the gas station has better options. Even the coffee was terrible. Not worth the money
Stayed 1 night in Jan 2024
Response from Team Inn on Maritime Bay on 8 Jan 2024
Thanks for taking the time to respond to the survey. We apologize if our staff was rude, that is typically not like them.. We hope to have a chance in the future to better serve you.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Inn on Maritime Bay on 5 Jan 2024
It was great to hear you enjoyed your stay with us. Thank you!

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
The staff members were friendly and helpful. The property was ideal for those traveling with dogs as there is a very nice walking area. The room was comfortable and quiet. We wish we could have stayed longer.
Stayed 1 night in Dec 2023
Response from Team Inn on Maritime Bay on 5 Jan 2024
Thanks for staying with us. We appreciate you!

10/10 Excellent

Andreas, Chicago

Stayed 2 nights in Nov 2023
Response from Team Inn on Maritime Bay on 29 Nov 2023
Thank you for staying with us, at our newly renovated property.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Inn on Maritime Bay on 21 Nov 2023
Thank you for staying at our newly renovated Inn on Maritime. We appreciate you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Inn on Maritime Bay Team on 21 Nov 2023
We are so glad you enjoyed your stay with us..

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manitowoc
Close to Lake Michigan and walking distance to downtown. Very clean hotel
Stayed 1 night in Nov 2023
Response from Inn on Maritime Bay Team on 6 Nov 2023
Thanks for staying with us, and glad you enjoyed your stay.

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from Team Inn on Maritime Bay on 7 Nov 2023
Thank you for your recent stay with us.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Inn on Maritime Bay Team on 6 Nov 2023
Thank you for your recent stay with us, We are so pleased you enjoyed your stay.

8/10 Good

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and comfortable and quiet. The windows could use a face lift. The outside could be updated but a comfortable stay, pet friendly and at a good price!!
Stayed 1 night in Oct 2023
Response from Inn on Maritime Bay Team on 6 Nov 2023
Thanks for sharing your comments. We are working on replacing all windows.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very clean and comfortable beds!!
Stayed 1 night in Oct 2023
Response from Team Inn on Maritime Bay on 30 Oct 2023
We are so happy you enjoyed your stay with us.

10/10 Excellent

Christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Manitowoc right near the water.
Stayed 2 nights in Oct 2023
Response from Team Inn on Maritime Bay on 25 Oct 2023
Thank you for taking the time to post your review. We appreciate you staying with us.

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Inn on Maritime Bay Team on 6 Nov 2023
Thank you for your recent stay at our beautiful lakefront hotel.

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023
Response from Team Inn on Maritime Bay on 21 Nov 2023
We are so happy you enjoyed your recent stay with us.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close to everything
Stayed 1 night in Oct 2023
Response from Team Inn on Maritime Bay on 25 Oct 2023
We are so happy you enjoyed your stay with us.

8/10 Good

David, Box Elder

Stayed 4 nights in Oct 2023
Response from Inn on Maritime Bay Team on 6 Nov 2023
Thank you for recent stay with us.

8/10 Good

morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Room was comfortable. Property was clean and nice. Walking distance to food and entertainment.
Stayed 1 night in Oct 2023
Response from Team Inn on Maritime Bay on 13 Oct 2023
Thank you for taking the time to review our hotel. We appreciate your business.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent but need more signs to excess the lifts etc
Stayed 1 night in Oct 2023
Response from Team Inn on Maritime Bay on 5 Oct 2023
We appreciate your comments on your recent stay at our hotel.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Beautiful lake view
We were pleased with the property overall, clean room and property but there were a couple issues that I would like to mention. Property security: the side entrance to the building near our room (room # 154) did not lock or even close properly - anyone could just walk into the building. Also, the deadbolt lock in our room did not work. You could only turn it about 1/3 of the way and it wouldn't go any farther than that. the security stop di work so that did give some sense of security. In the room the pocket door to the bathroom did not work smoothly at all. It took both of us to open or close it when we used the bathroom. One note about housekeeping - they did come and "clean" as we requested, but they did not provide us with clean towels or coffee pods for the coffeemaker even though they did replenish the cups to make the coffee. Beautiful lake view from the property and we will be back in the future.....
Stayed 2 nights in Sep 2023
Response from Team Inn on Maritime Bay on 5 Oct 2023
Thanks you for staying with us and sharing your comments on your recent stay with us.

10/10 Excellent

Ronald

Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 2 Oct 2023
Thanks for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Deborah

Disliked: Property conditions & facilities
Staff was nice and helpful but the property was run down. I expected more for $200 a night. Review said full breakfast was included and we got a minimal continental breakfast.
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 2 Oct 2023
Thanks for letting us know your concerns, The property just went through a full property renovations, and we are sorry it didn't exceed your expectations. We have only served a continental breakfast over the past 3 years.

4/10 Poor

Carey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Team Inn on Maritime Bay on 2 Oct 2023
Thanks for taking the time to review our hotel. We just finished a full property renovation, to better serve our guests.

4/10 Poor

Christine, Dodgeville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed. The upper levels smelled like cigarette smoke. Ice machine broke. Hot tub cold, sand in it and the water was the color of dirty mop water. Also sauna was broke.
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 2 Oct 2023
Thank you for taking the time to review our hotel. As we have just finished a full property renovation, and a few things like the 3 ice machines have not arrived. We do have ice available at all times at our front desk..

10/10 Excellent

Dany

Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 2 Oct 2023
Thanks for staying with us. We are so glad you enjoyed your stay with us, on the beautiful shores of Lake Michigan.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 29 Sept 2023
We are very happy you enjoyed your stay with us. We appreciate your business.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated. Bed and linens clean and super comfy. Would have given all 5 stars, but whirlpool was filled with sand
Stayed 2 nights in Sep 2023
Response from Inn on Maritime Bay Team on 27 Sept 2023
Thank you for taking the time to review our hotel. We are working on our hot tub, and glad you enjoyed our renovations.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 27 Sept 2023
We are glad you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 27 Sept 2023
Thank you for taking the time to review our hotel. We appreciate your business.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Changes not for the better
Lobby and halls hadn’t been refreshed in decades, and it didn’t feel clean. Room was fine. Breakfast had changed dramatically since my last visit. Selection was less than minimal. Also, no cups available for the beverages offered.
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 20 Sept 2023
Our guest hallways were updated in early spring, all new wall vinyl, paint, new ceiling tiles, and all new lighting.We also have done a full property renovation of all guest rooms and meeting space. We have not served a hot breakfast since 2019..We are sorry you were disappointed with your stay.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was really friendly and helpful! The hotel was quiet and with in walking distance of good eats. The Maritime Museum next door was a fun visit also. I would recomend this hotel for anyone visiting Manitwoc.
Stayed 2 nights in Sep 2023
Response from Team Inn on Maritime Bay on 14 Sept 2023
Thanks for staying with us, and we are glad you enjoyed your stay..

6/10 Okay

Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
For as much as we paid to stay here it was lacking all around. Our toilet was not working in the hotel room, the breakfast was just cereal cups and everything bagels, and the atmosphere was just ok. We were overall not as impressed with this hotel as we thought we would be when booking.
Stayed 2 nights in Sep 2023
Response from Team Inn on Maritime Bay on 11 Sept 2023
Thank you for taking the time to review our hotel, and we are sorry we did not exceed your expectations.

8/10 Good

Rochelle

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Inn on Maritime Bay on 11 Sept 2023
Thank you for reviewing our hotel. We appreciate your business.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Temp & taste?
Only thing seemed hard was controlling temp in the unit. Also, I have to be Gluten Free… not much to eat in the continental breakfast choices. Maybe could consider some pre-cooked hard boiled eggs??
Stayed 1 night in Sep 2023

10/10 Excellent

Darlene

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly staff was extremely helpful and very personable Rooms clean quiet probably stay again
Stayed 3 nights in Sep 2023
Response from Team Inn on Maritime Bay on 11 Sept 2023
Thank you for the great review!

8/10 Good

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023
Response from Team Inn on Maritime Bay on 11 Sept 2023
Thank you for taking the time to review our hotel.

8/10 Good

Eileen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Nice updates but there were spiders in the halls and other area Breakfast was disappointing from what they use to offer. It was mostly donuts english muffins bagels no hot food. Miss waffles and othe hot foods that were. offered. Stay was ok overall.
Stayed 3 nights in Aug 2023
Response from Team Inn on Maritime Bay on 11 Sept 2023
Thank you for taking the time to review our hotel. We now offer a continental breakfast, as there are many great restaurants, all within walking distance of the hotel.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the cleanliness and the service. Kids loved the pool and hot tub, and the game room!
Our view outside the hotel with our coffee!
Stayed 2 nights in Aug 2023
Response from Team Inn on Maritime Bay on 4 Sept 2023
We are so glad you enjoyed your stay with us.

10/10 Excellent

Janette

Stayed 1 night in Aug 2023
Response from Team Inn on Maritime Bay on 1 Sept 2023
Thanks for taking the time to review our newly renovated hotel. We appreciate your business.

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great-no restaurant but lots to choose from in the area. Very nicely updated!
Stayed 1 night in Aug 2023
Response from Team Inn on Maritime Bay on 4 Sept 2023
We are glad you enjoyed our newly renovated hotel..

4/10 Poor

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy with our stay
We paid extra for a harbor view room but the window was so filthy we could hardly see out and definitely not get pictures like I was hoping. Air conditioner is antique and hard to keep the room a constant temp. Bathroom was so small we had to take turns and it took longer to get ready Clerk suggested we park on the side of the building where sea gulls made a mess of my car!
Stayed 1 night in Aug 2023
Response from Team Inn on Maritime Bay on 26 Aug 2023
Thank you for taking the time to review our hotel. We are in the process of replacing windows, after our recent renovation, and we are sorry you were unhappy with your stay..

6/10 Okay

Stacy

Liked: Staff & service, room comfort
Disliked: Cleanliness
We have stayed here many times and enjoy the upgrades. We love staying here However this time - there was no ice as the ice machine was broke and the front desk ran out before we could get any and our room was not cleaned - there was someone socks left on the floor when we checked in and the room was very musty and the floor needed to be vacuumed
Stayed 3 nights in Aug 2023
Response from Team Inn on Maritime Bay on 21 Aug 2023
Thank you for taking the time to review our hotel.We have ordered 3 new ice machines, during our full property renovation, and we are waiting for them to arrive. We take great pride in our housekeeping, and we apologize for the inconvenience of the cleanliness issues in your room.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Inn on Maritime Bay on 22 Aug 2023
Thank you for taking the time to review our hotel. We appreciate your business.