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Reviews of Citymax Hotel Sharjah

3 out of 5
Citymax Hotel Sharjah
Al Wahda St, Sharjah

Reviews

7.0

Good

Rating 10 - Excellent. 36 out of 184 reviews" "
Rating 8 - Good. 72 out of 184 reviews" "
Rating 6 - Okay. 40 out of 184 reviews" "
Rating 4 - Poor. 10 out of 184 reviews" "
Rating 2 - Terrible. 26 out of 184 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mohamed Haseef

Liked: Staff & service, amenities, property conditions & facilities
Staff good, room need more improvement, other all average
Stayed 4 nights in Nov 2023

2/10 Terrible

amgad, doha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low quality furnisher.
Stayed 3 nights in Oct 2023

6/10 Okay

Chi Man Rex

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
pricing good, but car parking is issue

6/10 Okay

SALEH

Travelled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2022

10/10 Excellent

Mahmod, Portland

Stayed 2 nights in Jul 2022

10/10 Excellent

Reema

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel was very neat and clean. that is the best thing which I liked it.
Stayed 5 nights in Mar 2022

8/10 Good

Jagdeep

Stayed 7 nights in Mar 2022

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 18 nights in Sep 2021

8/10 Good

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

abdul

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2021

10/10 Excellent

Haji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2021

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job for Grace and Wilson
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC PROBLEM
I have informed the property that we'll be arriving late...but then when I reach the hotel my booking was cancelled..and hotel have offered ne the same rate online..also the AC in the room given is terrible, it doesnt get cold and in the middle of the night (5:00 morning) we transferred room....
Stayed 2 nights in Feb 2021

2/10 Terrible

Wahid

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Haji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception was good helpful
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
UAE 🇦🇪 is a perfect county i love to visit always ❤
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Very disappointed especially with the staff at Front Desk. Will not book there again.
Stayed 5 nights in Dec 2020
Response from Citymax on 1 Jan 2021
Dear guest, Thank you for choosing Citymax Hotel for your stay. We would request you to give us a few minutes of your precious time to let us know the details of your stay since you have kept yourself anonymous. Hence, request you to send an email to cmshj.feedback@citymaxhotels.com and inform us about any issue that you have faced, which may have caused inconvenience to you as the feedback is given is not 100%. We really value our guest feedback and it will be taken up for improvement with the concerned team. We at Citymax Hotels believe in redefining the hospitality industry by creating exceptional experiences for all the lives we touch. We make this happen as a team of delighters who are passionate about delivering smiles and great experiences! Your precious time and reply will be highly appreciated. Best regards, Sandeep Sharma Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest staff
We always choose non smoking room but still giving me smelly smoking room. And their excuse is they cannot stop other customer to smokr in non smoking rooms. I forgot my watch in hotel and didn't get it back. I clearly remember when i left it. But they have dishonest staff who took it.
Stayed 1 night in Dec 2020
Response from Citymax on 1 Jan 2021
Dear guest, Thank you for choosing Citymax Hotel for your stay. We would request you to give us a few minutes of your precious time to let us know the details of your stay since you have kept yourself anonymous. Hence, request you to send an email to cmshj.feedback@citymaxhotels.com and inform us about any issue that you have faced, which may have caused inconvenience to you as the feedback is given is not 100%. We really value our guest feedback and it will be taken up for improvement with the concerned team. We at Citymax Hotels believe in redefining the hospitality industry by creating exceptional experiences for all the lives we touch. We make this happen as a team of delighters who are passionate about delivering smiles and great experiences! Your precious time and reply will be highly appreciated. Best regards, Sandeep Sharma Hotel Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Dec 2020
Response from Citymax on 3 Jan 2021
Dear guest. Thank you for choosing Citymax Hotel for your stay. We would request you to give us a few minutes of your precious time to let us know the details of your stay. since we tried locating your details in our PMS but unable to find them as you have kept your profile anonymous. Hence, request you to send an email at cmshj.feedback@citymaxhotels.com and inform us about any issue that you have faced, which may have caused inconvenience to you as the feedback is given is not 100%. We really value our guest feedback and it will be taken up for improvement with the concerned team. We at Citymax Hotels believe in redefining the hospitality industry by creating exceptional experiences for all the lives we touch. We make this happen as a team of delighters who are passionate about delivering smiles and great experiences! Your precious time and reply will be highly appreciated. Best regards, Sandeep Sharma Hotel Manager

8/10 Good

Verified traveller

Stayed 8 nights in Nov 2020
Response from Citymax on 3 Jan 2021
Dear Guest, Thank you for the feedback on your stay at the Citymax Hotel Sharjah ! We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities, location, value for money, & the quality of service delivered by the teams have exceeded your expectations. We look forward to welcoming you back to Citymax Hotels in not too distant future. Best regards, Sandeep Sharma Hotel Manager

8/10 Good

najeemu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Citymax on 7 Oct 2020
Dear Guest, Thank you for the feedback on your stay at the Citymax Hotel Sharjah! We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities, location, value for money, & the quality of service delivered by the teams have exceeded your expectations. We look forward to welcoming you back to Citymax Hotels in not too distant future. Best regards, Sandeep Sharma Hotel Manager

2/10 Terrible

Bárbara

Disliked: Cleanliness, property conditions & facilities, room comfort
I don't recommend it to anyone
Everything in the room is old, the smell of old stuff sticks to your clothes, in the first 2 hours I killed 7 little flies, but that's not even the problem, the problem is that you hear EVERYTHING from the rooms next door, from the cell phone vibrating to acts done between a couple (if you know what I'm talking about). I asked to change rooms due to "parties" in the next room, it happened until 1 am / 2am, they told me to wait 4 hours to get another one, they called me after 4 days to find out if I still wanted to change rooms, 4 sleepless nights. They don't have consideration for the customer. To make matters worse, I always ordered the same food, on my last day, the food came differently, in two hours my body had an allergic reaction to who knows what they put in the food, I'm pregnant, I put my pregnancy on risk. That same afternoon I got my things and checked out, went to a hospital and looked for another hotel, even though I had paid for one more night. The parking is subject to available space otherwise you have to park on the streets, and you can easily crash you car inside their parking, because they don't have space enough and is a total mess. The restaurant attendants and 1 cleaning guy are very attentive, but I don't recommend it to anyone.
Stayed 9 nights in Jun 2020

8/10 Good

Murtaza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, Cleaning service are good. all staff are helpfull, i have refer 3-4 friends for booking.
Stayed 10 nights in May 2020

2/10 Terrible

Ibrahim

Stayed 3 nights in May 2020
Response from Sandeep on 26 May 2020
Dear Mr. Ibrahim, Thank you very much for taking the time for your valuable feedback. Your feedback is very important to us in order for us to provide our guest's with an exceptional quality customer service. We apologize for the inconvenience during your stay, we promise to exceed your expectations in future. Once again, thank you for choosing Citymax Hotel and looking forward to your next visit with us for another memorable experience. Kind Regards Sandeep Sharma

10/10 Excellent

AYMAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
99%
The hotel is clean and staff are very helpful food is very good and overall cost is the best. I recommend others to stay in Citymax hotel Sharjah
Stayed 17 nights in Mar 2020
Response from Sandeep on 26 May 2020
Dear Guest, Thank you for the feedback on your stay at the Citymax Hotel Sharjah ! We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities, location, value for money, & the quality of service delivered by the teams have exceeded your expectations. We look forward to welcoming you back to Citymax Hotels in not too distant future. Best regards, Sandeep Sharma Hotel Manager

2/10 Terrible

Eman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am really frustrated since I found the price of this hotel is more than other agency that I booked through Hotels.com before I check in, so when I spoke with the receptionist of the hotel they told me you have to call the hotels.com for this matter. Then I checked in the hotel and I called the hotel.com and explained there was a different the in price with other agency ... the staff of hotels told that I have to speak with the hotel to cancel your booking , but unfortunately the hotel staff refused to do that because it was return in the booking online that it’s non refundable pay. By this neither hotel.com nor the hotel gave the correct answer with my problem. Another thing, I did not enjoy staying in the room, I discovered that bed sheets did not change for 3 days, and I got itching all the time because if bed bugs and I showed to the supervisor my red skin on my arms. The last 2 days of my staying the neighbors were very noisy and knocking the door by mistake . Over all. The Hotel .com did not able to solve the problem with manger of the hotel and the hotel did not allowed to cancel the booking unless I have to pay all the money !
Stayed 5 nights in Mar 2020

6/10 Okay

Sharjah, Sharjah

Business traveller
Liked: Property conditions & facilities
They are angry all the time no small at all WIfi not good service not bad my room and floor no smoking but all of the room smoke and the floor
Stayed 4 nights in Feb 2020

8/10 Good

AL BAYADER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service No parking in the parking area The smell was so bad I rate it 3 from 10
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Nov 2019

8/10 Good

Ayman

Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Will never stay there again. Asked for a refund ro stay elsewhere and they refused.
Stayed 4 nights in Nov 2019

8/10 Good

David

Stayed 1 night in Oct 2019

8/10 Good

Surinder pal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is ok good as per price. Comfort Overall good & further I will prefer this hotel
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019

10/10 Excellent

MUHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Surinder pal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay for medium Users
Stayed 5 nights in Aug 2019

4/10 Poor

Yousaf

Disliked: Staff & service, property conditions & facilities, room comfort
Worst room service ever received
Bad experience
Stayed 7 nights in Jul 2019

2/10 Terrible

Iman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They cancelled my reservation without any reason. I arrived 9.14pm from long flight and they told me your reservation is cancelled
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

2/10 Terrible

FERAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST EXPERIENCE I HAVE EVER HAD
THE WORST EXPERIENCE I HAVE EVER HAD, smelly room, old furniture, two pieces of Carpets looks like they took them from the trash and after all of that I realize that there are bed bugs in both of the beds. The staff were very unprofessional and never showed any signs of concerns when I told them about the bed bugs... they really don't care. We had to leave in the middle of the night to another hotel because we don't trust them any more as there might be bed bugs in the other rooms. When I asked them to refund me they refused to give me full refund even tough i ever stayed in the hotel for more than 10 hours and * days later they still haven't refunded me. In my booking is chose to pay in cash but they charged my credit card through hotels.com without even taking my permission when I checked in. Very bad experience. Pay some extra and stay somewhere else that is clean with staff that know how to treat customers right. Just don’t stay in here.
Stayed 3 nights in May 2019

8/10 Good

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Husam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good choice to stay
Incorrect location as in the map The staff are helpful.. bad service The parking is not good at all .
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2019

6/10 Okay

Shahbaz

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably good
My room was on 4th floor continues noise of traffic was disturbing apart from that it’s a nice experience
Stayed 3 nights in Feb 2019

2/10 Terrible

Mazhar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lethargic and bad service ,staff behavior ver
Very lethargic and bad service ,staff behavior very rough
Stayed 1 night in Feb 2019

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, Rooms very clean and comfortable. A little noise from road outside. The problem we had was the parking or lack of . Car park was very dangerous,comprised of a spiral and because of lack of parking space in each floor , security wanted us to park on the spiral,making only room for one way traffic . Hence we were forced to pay for parking on roadside nearby. Should not be advertised with parking, it’s a huge problem!
Stayed 2 nights in Dec 2018