Shankill Hotels, Belfast

"Our room was clean, staff were very helpful, we were in walking distance of the City Centre. Great location."

"Very noisy in night…. Children running up and down corridor , idiots kicking/banging doors to be let in room at 01:00hrs—- very much a bad experience"

"Amazing hotel, very friendly and accommodating staff. "

"Staff was too notch! Good spot to wander out and find cool things to do."

"This is the first city hotel that we have stayed in that wouldn't serve drinks to residents after the bar had closed. Very annoying as we had been to a concert next door and wanted a couple of drinks with our friends after the gig. Maybe something that could be looked into. The bar staff told us the night porter would get us drinks but he flatly refused. Put a bit of a dampner on the evening."

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"Hilton, congratulations. You’ve built a hotel in Belfast that looks the part. Check-in was smooth, staff were friendly, my room was spotless, modern, and ready early. The location is excellent – right in the heart of the city. On paper, it should have been a flawless stay. But then came the only thing that really matters: sleep. Hilton – it’s 2025, not 1975. And yet here we are, with you still sticking bargain-bin open-coil mattresses in your rooms. Every tiny movement was met with a metallic clonk and twang like a rusty trampoline from a skip. Support? None. Comfort? Laughable. I woke up with sore hips and the horrible realisation that the floor probably would’ve been kinder. Honestly, this mattress wouldn’t cut it in a £30-a-night B&B, never mind a Hilton-branded hotel. Disgraceful. Then there’s the air conditioning. Oh yes, you can “control” it – right down to a tropical 19°. Which, let me tell you, is far too hot to sleep in. So there I was, roasting in a room that wouldn’t cool, stuck on a mattress that groaned like scrap metal every time I dared to breathe. That’s not rest – that’s medieval punishment disguised in modern décor. And that’s the great shame. The hotel itself is beautiful: clean, modern, smartly run, well-situated. But hotels aren’t judged on how Instagrammable the lobby is. They’re judged on whether you can actually get a night’s sleep "

"Very good "

"across the street from the Titanic Museum"