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Reviews of Waldorf Astoria Shanghai on the Bund

5 out of 5
Waldorf Astoria Shanghai on the Bund
No. 2, Zhong Shan Dong Yi Road, Huang Pu District, Shanghai, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 344 out of 452 reviews" "
Rating 8 - Good. 72 out of 452 reviews" "
Rating 6 - Okay. 14 out of 452 reviews" "
Rating 4 - Poor. 13 out of 452 reviews" "
Rating 2 - Terrible. 9 out of 452 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute property and great hosts

10/10 Excellent

chun hean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious hotel with friendly and helpful staffs. Will definitely choose to stay here again when i visit Shanghai in future
Stayed 3 nights in Jan 2024

10/10 Excellent

U-Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast options are surprisingly fewer than usual for a high end hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Albert

Stayed 1 night in Dec 2023

8/10 Good

Qianruo

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这次近一个月的中国之行,我们待了几家高档酒店,其中,上海璞丽、南京Ritz Carlton,以及两家Waldorf Astoria - 北京和上海,我们印象深刻。他们各部门员工服务热诚,带给我们温暖的回忆,我们很感谢。除了整体品质出众之外,我们最喜欢璞丽的装饰风格和专业服务,南京RC的温暖服务,特别值得一提的是早上自助餐经理Bella Chen给我们优质印象,以及WA一流的建筑和装饰。我们希望能有机会再来一趟中国行,再能待在这几家酒店。除此之外,若是我還能有些要求的话,我希望北京WA早上自助餐厨房工作人员能在我享用早餐时,稍稍安静点!另外,就是能在RC、WA多听到些播放的合适中国音乐。
Stayed 1 night in Nov 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

4/10 Poor

Ali

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
A very bad and unpleasant experience
Disappointing experience. We have struggled during our stay because we don’t speak Chinese. During my stay, the hotel was full of security guards who were not letting us get inside the hotel for a long period, because some important person was visiting. The hotel didn’t warn us or notify us ahead of this. Every time we ask concierge to book taxi for us the process was not easy to follow and takes very long time and you have to walk some distance to meet the taxi driver in a different location because taxis are not allowed to stop near hotel entrance. Overall the stay was disappointing and I can’t recommend this hotel at all.
Stayed 2 nights in Nov 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your feedback. We strive to provide our guests with consistently extraordinary experiences in every facet of their stay, and we have reported your concerns to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to timeless luxury and unparalleled service the next time you are in our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice hotel, staff with good location. Stay was relaxing and comfortable.
Stayed 4 nights in Oct 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, luxury hotel. Very helpful staff. Wonderful rooms and a lovely relaxed, welcoming feel to the hotel.
Stayed 2 nights in Oct 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Yariv

Stayed 7 nights in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class outstanding experience! The food, service, property, location and staff surpassed all expectations!! Highly recommend this property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stay here for the BEST of the THE COOL staycation
It was so good the breakfast was great The room was great They gave upgrades It was awesome.. We will definately come back
Stayed 1 night in Jan 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Ka Fong

Travelled with group
Liked: Property conditions & facilities, room comfort
When I enter the hotel through the entrance of old building. Nobody assist to open the door, whether is sunny or rainy. I don’t know why. As 5 stars hotel, it is not up to standard. Also, when I just want cafe latte during breakfast time, I need to wait for 20 mins. It is ridiculous
Stayed 4 nights in May 2021
Response from Marcom manager on 24 May 2021
Thank you for taking the time to review your experience at Waldorf Astoria Shanghai on the Bund. One of the cornerstones of the Waldorf Astoria experience brand-wide is unparalleled service, and I assure you that the problems you mentioned with Concierge have been addressed according. We appreciate you alerting us to this issue, and we hope you will give our hotel a second chance if you return to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Marcom manager on 29 Apr 2021
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was lovely. It was a beautiful layout. In the heart of Shanghai
Stayed 3 nights in Apr 2021
Response from Marcom manager on 19 Apr 2021
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Waldorf Astoria Shanghai on the Bund on 13 Oct 2020
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

8/10 Good

Kim Rikard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Waldorf Astoria Shanghai on the Bund on 29 Sept 2020
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What else would you expect from the Waldorf besides greatness. Amazing hotel, helpful staff, will stay here again when I return to Shanghai.
Stayed 4 nights in Jan 2020
Response from Waldorf Astoria Shanghai on the Bund on 8 Feb 2020
Thanks for giving time to write down your heartfelt review and we hope to see you again soon!

10/10 Excellent

Lars Goran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from MarCom on 26 Jan 2020
Thanks for taking time to write your heartfelt review and we hope to see your again very soon!

10/10 Excellent

Hp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from MarCom on 26 Jan 2020
Thanks for taking time to write your heartfelt review and we hope to see your again very soon!

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019
Response from MarCom on 3 Jan 2020
Thanks for taking time to write your heartfelt review and we hope to see your again very soon!

8/10 Good

Sylvia

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel made our first trip to China very memorable. Hotel Christmas decorations were elegant. Beds were comfortable and bathrooms were roomy.
Stayed 1 night in Dec 2019
Response from MarCom on 18 Dec 2019
Thanks for taking time to write your heartfelt review. We hope to see you again soon!

10/10 Excellent

PARVIZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and modern facility and most friendly and helpful staff.
Stayed 5 nights in Nov 2019
Response from MarCom on 10 Dec 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, but a bit expensive, especially in the bar
Stayed 1 night in Dec 2019
Response from MarCom on 12 Dec 2019
Thanks for taking time to write your heartfelt review. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the Waldorf. The lady singing old standards in the Long Bar made me feel like I was in a movie.
Stayed 1 night in Nov 2019
Response from MarCom on 12 Dec 2019
Thanks for taking time to write your heartfelt review. We hope to see you again soon!

10/10 Excellent

Patty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from MarCom on 2 Dec 2019
Thanks for taking time to write your heartfelt review. We hope to see you again soon!

10/10 Excellent

Paul

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond excellent! Loved it! Great location! !!!!!!!
Stayed 1 night in Nov 2019
Response from MarCom on 19 Nov 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The General Manager, Richard SAUL and Chief Concierge, Leo Wang and the Team were very responsive, helpful and professional. The nostalgic hotel exceeded expectations. The property is well maintained and the rooms very clean. We had a room with the view of the river and modern buildings on the Pudong side. We will definitely return again.
Stayed 3 nights in Oct 2019
Response from MarCom on 4 Nov 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with General Manager and Chief Concierge can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.

8/10 Good

Fareed

Liked: Cleanliness, staff & service, room comfort
Recommended to stay
Location is perfect . Hotel staff is very professional and helpful .
Stayed 6 nights in Oct 2019
Response from MarCom on 1 Nov 2019
Thanks for sharing your comments of our service at Waldorf Astoria Shanghai on the Bund! We hope to see you again soon.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and location are the best ever!
Stayed 1 night in Oct 2019
Response from MarCom on 1 Nov 2019
Thanks for sharing your comments about location of Waldorf Astoria Shanghai on the Bund! We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from MarCom on 1 Nov 2019
Thanks for sharing your comments of Waldorf Astoria Shanghai on the Bund! We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from MarCom on 17 Oct 2019
Thank you for your recent stay at Shanghai Waldorf Astoria on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful . Reception could be better .
Stayed 1 night in Sep 2019
Response from MarCom on 27 Sept 2019
I appreciate your review of our hotel and reception problem. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Richard, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. However, except one. Peacock Alley's male staff (He seems like a manager) is quiet unkind. I've asked him I'd like to buy a mooncake. But he told me 'Go to mooncake shop.' Kidding me?? I've told him once again. 'where can I buy a mooncake?' He gave me a half-heartedly answer with wry mouth. 'T.H.E.R.E' I had a great disappointment to your hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from MarCom on 17 Oct 2019
Thank you for your recent stay at Shanghai Waldorf Astoria on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I stayed for a week and then returned for several days. I was on business. Great working hotel. I used the business center to do training for doctors from local hospitals. SUPER meeting rooms. SUPER Pool for hot Shanghai. The gourmet restaurant was a unique experience. What I like best is the Management. They are very responsive to every concern I had during my stay. I will return to Waldorf Astoria next July.
Stayed 2 nights in Aug 2019
Response from MarCom on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

FG, Los Ángeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from MarCom on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Noora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice
Nice hotel
Stayed 3 nights in Aug 2019
Response from MarCom on 6 Aug 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from MarCom on 22 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from MarCom on 22 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Couldn't find a more perfect hotel - simply superb!
Stayed 2 nights in Jul 2019
Response from MarCom on 17 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from MarCom on 16 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from MarCom on 15 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choise
Everything excellent
Stayed 3 nights in Jul 2019
Response from MarCom on 12 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the toilet seat, lots of functions. Supper at Pelham’s was good, the wagyu beef was extraordinaire, dim sum at the Michelin Chinese restaurant was alright, but a bit inferior to theChinese Restaurant at Ritz Carlton. The linen , bedding, bath robes , porcelain, etc are of high quality. The spa, though a bit expensive, was superb and attention to detail was impression. Anna did a magnificent job.
Stayed 2 nights in Jun 2019
Response from MarCom on 5 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.