Ratings based on 881 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from US

Nice hotel Lots of construction

Posted 26/11/2016
Great hotel with a very courteous staff. Took care of me very well
5 out of 5
by A verified traveller from US

Excellent hotel not far from Pudong airport

Posted 24/11/2016
Pros: All amenities up-to-date, excellent breakfast.
Cons: Perhaps free shuttle to Metro?
Location: Nothing to do locally that we could see.
This is a well-appointed hotel. Comfortable rooms, everything worked. Excellent value breakfast. Transport provided to and from Pudong Airport. The neighborhood is a bit run-down, though probably it is going to be re-developed. A short taxi ride to the nearest Metro station, or a longish walk (30 minutes).
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. First of all, I am glad that we can offer you a pleasant stay. We express our apologies for the shuttle bus problem you mentioned. We only offer the shuttle bus back and forth to the Pudong airport for the time being. We sincerely look forward to your visit again! Thank you for your understanding ! Guest relations manager : Frank
4 out of 5
by A verified traveller from Canada

Excellent proximity to Pudong Airport

Posted 20/11/2016
Pros: Proximity to the airport. Cleanliness.
Cons: Rooms needs minor maintenance.
Location: Close to the airport. A new shopping mall getting build close by.
We stayed one night in this hotel. We were in Shanghai for transit. It is 20 mins to the airport. They provided a shuttle. Very reasonable price. Great food with multiple choices. Close by shopping and restaurants.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. We understand that the interaction between you and our staff is part of your stay experience. We believe that the most outstanding service must be sincere, active and personalized. We will also continue to work hard to ensure that guests in our hotel to enjoy such services. Your feedback will help us to continue to improve our training process. And we want you to stay in our hotel again, to experience our progress in person. Guest relations manager :Frank Wang
4 out of 5
by A verified traveller

房間舒適, 離機場方便.

Posted 14/11/2016
Pros: 房間舒適, 離機場方便, 離機場就只需搭15分鐘的士路程 落車後, 還有酒店員工幫忙拎行李上房, 值得讚賞
Cons: 對於需要食消夜的房客就會有不便, 因為地方比較偏遠, 市區回酒店搭的士需時大約45分鐘, 但是離機場就只需15分鐘, 希望貴酒店會增加接駁巴士時間
Location: 附件無地方可以玩樂, 只是離機場方便.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
尊敬的宾客, 感谢您在百忙之中抽出时间与我们分享您的入住体验。 首先很高兴我们能为您提供一次愉快的入住体验。关于您提到的班车问题我们表示万分的歉意,浦东机场至酒店的班车接机是定时定点,酒店至浦东机场是需要提前一天至礼部预订,对于您提到的班车时间间隔太长我们已经就此讨论并会做为后续更改班车时刻的计划中,衷心期盼您的再次莅临!谢谢!宾客关系经理Frank!
5 out of 5
by A verified traveller from vancouver

Everyone was friendly and professional.

Posted 13/11/2016
Room was really nice. Took a minute to figure out the lights but beautiful room. I just didn't like when the bar and restaurant included a 15% gratuity o the bill even for one drink.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. We understand that the interaction between you and our staff is part of your stay experience. We believe that the most outstanding service must be sincere, active and personalized. We will also continue to work hard to ensure that guests in our hotel to enjoy such services. In view of the service fee question which you mentioned, each hotel is the same, but also hope you can understand. Your feedback will help us to continue to improve our training process. And we want you to stay in our hotel again, to experience our progress in person. Guest relations manager :Frank Wang
3 out of 5
by A verified traveller from San Diego, CA

Nice Hotel but NOT 24-Hour Airport Shuttle

Posted 12/11/2016
Cons: It was not a non-smoking hotel and they have a 15% service charge on everything you get from them.
Location: Not an area you want to explore, just a place to sleep if have an early flight out of Shanghai or a late flight in.
The room was nice, reminded me of a Marriott hotel but it smelled of cigarette smoke despite it being a non-smoking room. The hotel itself is not non-smoking, just two floors so the smell does affect the non-smoking rooms which was not pleasant to a non-smoker, felt like I was choking. We picked this hotel as we liked the 24-hour airport shuttle since we had an early flight out of Pudong at 8:50 AM, but turns out Expedia has the wrong information and its not 24-hour service, it started at 6:00 AM. Fortunately we made our flight but for those who have an even earlier flight should book a taxi.
Comment from Hotel Management
14/11/2016 by Guest Relationship Manager Fry, Hotel Management
Dear guest, thank you for sharing you opinion with us. We are glad that you are satisfied with our room. About the non-smoking room with smoker affect, could I get more information. About the wrong information in Expedia, we are tring to fix it. We hope you get a better experience next time.
1 out of 5
by A verified traveller from US

It's not clean hotel

Posted 09/11/2016
The hotel has bad smell It's far from the airport This hotel old and should be 3 star
Comment from Hotel Management
11/11/2016 by Ace-Guest Service Manager , Hotel Management
Dear Guest:Thank you for yor comments!We are truly sorry that the smell of fragrance in our hotel made you uncomfortable,and actually we are still the only five-star hotel in Chuansha area of Shanghai.Thank you for staying with us and wish you all the best !
4 out of 5
by A verified traveller from london

Great value -high class room

Posted 08/11/2016
Location: A couppe of locL restaurants nearby but not tourist friendly in terms of english translation. 20 minute walk from nearest metro station
Hotel and Room was very lovely - very high standard . Staff very polite. However a few things let it down, the bath and sink didnt look like it wasn't cleaned and was merely rinsed as could obviously see water stains from previous user. And the plug stop didn't work in the bath so had to manually remove which was a bit of a challenge. All in all i would definately stay here again
Comment from Hotel Management
11/11/2016 by Ace-Guest Service Manager , Hotel Management
Dear Lucy:Thank you very much for your valuable comments,we are glad that overall you are satisfied with the experience of staying with us,and we are truly sorry there are still something that didn't meet your expectation,and we will take corresponding measures to make it better!Thank you for staying with us and we are looking forward to see you next time soon!
4 out of 5
by A verified traveller

Posted 08/11/2016
I liked it ! Very nice glamorous designs throughout the building. Nice staff. I recommend it for sure.
Comment from Hotel Management
08/11/2016 by Ace-Guest Service Manager , Hotel Management
Dear Guest:Thank you very much for your valuable comments!We are looking forward to see you next time soon!
5 out of 5
by A verified traveller from US

Elegent rooms!!

Posted 07/11/2016
Pros: Staff was helpful and friendly. Room service was great!
Cons: Shuttle bus service to Disney! Shuttle to airport to!
Location: Shuttle to and from airport!
Comment from Hotel Management
08/11/2016 by Ace-Guest Service Manager , Hotel Management
Dear Guest:Thank you very much for your valuable comments!We are looking forward to see you next time soon!