Ratings based on 836 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Charlotte NC

2 hours waiting at the airport

Posted 23/09/2016
If you don't mind to wait 2 hrs before you are pickup from the airport, this might be a good place to stay.
4 out of 5
by A verified traveller from Taipei, Taiwan

BE CAREFUL WITH THE FREE SHUTTLE

Posted 19/09/2016
Pros: Pillows! New type of thin ones... perfect for me. Bed and bedding were very nice.
Cons: Shuttle issue
Location: There is a nice little foot massage place (always good to do after a long flight) about two blocks down from the hotel an on the right.
Very typical nice, clean, "fancy" hotel in China. Biggest issue is the hotel shuttle. If you don't speak Chinese, it might be very difficult for you to know where to go to be picked up. They don't have a counter any more at the airport. Since I do speak Chinese, it wasn't so bad, BUT... once I called to ask how to get the shuttle, they told me I would have to wait TWO HOURS. Not very professional...
Comment from Hotel Management
20/09/2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you so much for your valuable comments!We are truly sorry for the inconvenience that was caused by our shuttle service,and we will take coressponding measures to improve that.And hope we can give you a better experience for your next stay.Wish you all the best!
4 out of 5
by A verified traveller

Posted 12/09/2016
従業員は普通ですが、その他は非常に良いホテルです。廊下に果物が有りました。次回はクラブラウンジのあるフロアを予約したいです。朝食も美味しいです。周囲はマンション街なので、観光的なものを期待は出来ないです。私にとっては、それが良かったのですが。
5 out of 5
by A verified traveller

Nice hotel close to airport

Posted 30/08/2016
Quiet and comfortable, little bit expensive breakfast
Comment from Hotel Management
01/09/2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thanks a lot for your valuable comments!We are looking forwar to see you next time soon!
5 out of 5
by A verified traveller from korea

very good

Posted 26/08/2016
Pros: black first
Cons: no
Location: disneyland
very good , kindly, gooooooooooooooooooooooooood~~~
Comment from Hotel Management
01/09/2016 by Ace-Guest Service Manager, Hotel Management
Dear Dave:Thank you very much for your comments!We are looking forward to see you next time soon!
5 out of 5
by A verified traveller from California

Nice Experience

Posted 24/08/2016
Pros: Everything
Location: Not sure, didn't get chance to go outside to browse around. But the near by neighborhood looks good.
Very morden, clean, and spacious rooms. Good food in the restaurants, friendly staff and great services. I only stayed there for less than 12 hours. Wish to go back there again. I loved this hotel!
Comment from Hotel Management
25/08/2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you very much for your valuable comments,we are looking forward to see you next time soon!
4 out of 5
by A verified traveller from The Woodlands TX

Acceptable hotel with great rooms

Posted 23/08/2016
Pros: The rooms are very well appointed
Cons: Exterior is terrible, It looks old. Lobby is also outdated
Location: The location is very bad. Nothing close. Long way to Shanghai downtown
This hotel is suposed to be close to the airport, but it is about 20 minutes away. Very mimited shuttle service to the airport, and none from the airport to the hotel. Great rooms and very good concierge. Helped me with a shipping problem.
Comment from Hotel Management
26/08/2016 by Ace-Guest Service Manager, Hotel Management
Dear Philip:Thank you very much for your valuable comments!Actually we have both pick-up and drop-off service from hotel to Pudong Airport,all of our guests need to do is to book one day in advance.We are looking forward to see you next time soon!
4 out of 5
by A verified traveller from UK

Nice hotel 20mins from PVG airport

Posted 19/08/2016
Good for an overnight transit as near to airport but 45min plus into city if you're staying longer
Comment from Hotel Management
21/08/2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you very much for you valuable comments!We are looking forward to see you next time soon!
4 out of 5
by A verified traveller from aichi

すばらしいけど少し残念

Posted 06/08/2016
割引率にひかれて予約しました。五つ星の立派な建物で最上階(12F)の部屋でした。スタッフも部屋も備品も窓からの眺望もすばらしかったです。残念なのは部屋にバスタブがなかったことです。他の部屋ににはあるようなので割引が大きいからでしょうか?地鉄の川沙駅から歩きましたが駅を出て病院前の通りで行けばホテルまでローカルなお店が連なっており飽きませんでした。帰りは浦東空港まで無料でミニバンで送ってくれました。
Comment from Hotel Management
by Ace-Guest Service Manager , Hotel Management
尊敬するお客様:お客様の評価に感謝します!ご入居に感謝します、あなたの再度のご光臨を期待しております!
4 out of 5
by A verified traveller from 千葉県我孫子市

空港に近い便利なホテル

Posted 05/08/2016
Pros: 清潔で、ゆっくりくつろげる、ラグジュアリーな雰囲気
Location: 周辺に川や湖、公園などの自然環境があれば、言うことはない。
旅程の関係でかなり遅いチェックインで大変疲れていたが、清潔でラグジュアリーな雰囲気が旅の疲れを癒してくれた。従業員の対応も良かった。次回はもっと早くチェックインして、ゆっくりくつろぎたい。
Comment from Hotel Management
by Ace-Guest Service Manager, Hotel Management
尊敬するお客様:お客様の評価に感謝いたします!再度お越しにお待ちしております!