Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

浦東空港近くの豪華ホテル

Posted 01/09/2015
ホテルスタッフ、部屋の内装は申し分なしです。ただ、あまりに辺ぴな場所にあるので市内に繰り出すには便利ではありません。繁華街まではタクシーで200元位でした。空港まではシャトルバスサービス(あまり頻繁には出ておりませんが)があります。
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京

快適なホテル

Posted 28/08/2015
Pros: 部屋とインターネット
Cons: アクセスマップ
Location: 空港からのタクシーが迷ってしまうような場所なので、分かり易い地図をサイトに載せたほうがいい。空港ホテルというには空港から遠い。
快適なホテルです。 空港ホテルにしては空港から距離があり、多少分かりづらい場所にありますが、部屋は広く、インターネットは無料でつながりがいいです。朝食は普通。
2 out of 5
by A verified traveller

Not an "airport" hotel AT ALL.

Posted 28/08/2015
Pros: Cleanliness
Cons: Professionalism of the staff
Location: NOTHING
This hotel is far away from the airport and in the middle of nowhere. The location is thus very deceiving and disappointing. Staff, especially for checking in and out is totally incompetent.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16/08/2015
Fantastic, luxurious accomodation, awesome swimming pool
2 out of 5
by A verified traveller from California

Avoid this hotel.

Posted 10/08/2015
Pros: Nothing.
Cons: The staff needs to learn professionalism and competence. At every step they not only screwed up, but refused to take responsibility for what happened.
Location: There is nothing nearby of note, just the airport.
This seemed like a good deal, and we were able to get a good night's sleep not too far from the airport. But the service was terrible - there were lots of glitches and no one took responsibility for anything. Typical of new Chinese hotels, the room looked new and fancy. But the construction was shoddy and it wasn't even cleaned properly - again, utter lack of responsibility from top to bottom - a sharp contrast with Japan. It was hard to figure out just how one got the courtesy van from the airport, and getting back to the airport we had to go through a lot of confusion and ineptitude. The night we arrived we scheduled a 5:00 pm ride the next day, and confirmed this more than once at the time, only to be told the next day that there was no ride at 5:00 and we were signed up for 4:00. To their credit they did arrange a ride for us at 5:00, but we were told we'd be dropped off at arrivals because there was too much traffic at departures. The driver, however, told us that he was going to pick up arrivals, but would drop us off at departures first seeing as how we had a child and a lot of luggage. Once again - lies, ineptitude, and utter lack of responsibility. To make up for their bad handling of our stay, the management offered us coupons to the tea room so we would have a place to stay when they kicked us out of our room and before our airport ride departed. It turned out that the tea room was not open during that time, however. More lies, ineptitude and disappointment.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 07/08/2015
Love The Hotel, The Staff, The Location Is Little Far From The Activities But You'll Love It, And It's Not That That Far, By Taxi It'll Take 20 To 30 Minutes
4 out of 5
Recommended
for Everyone
by A verified traveller

good!

Posted 03/08/2015
most of staff can speak english. there are shuttle bus to airport. clean, kind.
4 out of 5
Recommended
for Everyone
by A verified traveller

15 Minutes to the Airport

Posted 29/07/2015
Expedia page says free shuttle. But the shuttle rarely goes. My flight to Shanghai was delayed, and by the time I got to the airport, I had missed my scheduled shuttle (you must arrange for this before arriving in Shanghai). Then, when I flew back to the States, they needed to call a taxi for me because the shuttle was not available for some reason, and luckily the hotel paid for the taxi. A little worrisome when I do not speak Chinese, and my driver did not speak English. But I got there OK, both ways. I needed to pay for the taxi to the hotel. But the hotel itself was wonderful. Very nice room. Very nice staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia

Posted 23/07/2015
Nice place. Clean and modern. Allowed a late check out as we arrived after midnight.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Minneapolis, MN

Reasonable hotel close to Pudong

Posted 22/07/2015
Pros: Close to Pudong Airport
Cons: Shuttle service
About 15 min. from Pudong, good hotel if you need a quick one night stay. Hotel was clean, had internet, and staff were friendly. Hotel shuttle service not real convenient with hours and you need to book ahead. I just used a taxi back and forth and it worked fine. (cost was 50-75 RMB depending on direction)