Ratings based on 893 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

nice suprise

Posted 03/01/2017
Pros: true international standard hotel, fast friendly service, quiet and safe.
Cons: great for a layover, would not use for anything else but then again its a airport hotel so it was perfect for its purpose.
Location: Most random location ever, the hotel is so out of place for where it is. Its like the put a vegas hotel in the middle of a r Chinese neighborhood
The hotel is in a strange location and getting from PVG to the hotel can be a bit of a challenge if you are not familiar with China and how things work. The hotel is about 20 minutes away and kind of in a strange location. Other then that it was very nice. I was surprised how friendly and modern it was. Check in was smooth and fast, the room was great, had a drink at the bar and went to sleep. Shuttle in the morning was smooth and on time. All of the staff seemed to go out of their way to make sure everything was ok. I would recommend it for anyone that has a layover otherwise the location is just random.
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

丁寧な対応

Posted 26/12/2016
中国語や英語での対応がとても丁寧でした。外貨両替もホテルで行うことができました。空港への送迎も前日に予約し、対応していただきました。部屋はとても快適で、バスローブなどのアメニティもあり、カーテンがボタン一つで開け閉めできたり、風呂場のガラスがボタン一つでスモークをかけたりできる点に感動しました(笑)
2 out of 5
by A verified traveller

部屋の雰囲気は良いです

Posted 24/12/2016
空港送迎のシャトルバスを頼んでいたのですが、どこにも見当たらず、誰に聞いてもわかりませんでした。帰りのシャトルバスも、少し時間が遅れただけでキャンセル扱いで、親切さを感じられませんでした。タクシーは直ぐに来たものの、現金オンリーなので現金がなかったのでATMで換金を余儀なくされました。ホテルのコンシェルジュには、換金の扱いはありませんでした。 部屋の雰囲気は良かったです。清潔、広さ、設備など。 立地も、交通機関から程遠くとても不便で、タクシーもこのホテルを知りませんでした。 ドライバーも英語が出来ず、アルファベットも読めないので、説明するのに簡単ではありませんでした。
1 out of 5
by A verified traveller from 日本

ひとつでも不快なことがあると全体の評価を下げてしまう例

Posted 16/12/2016
フロントと客室係はとても対応がよくて満足でした。中国語がわからない小職を一生懸命応接してくれました。 客室も快適ですし、清潔さは特に不満なし。温調が難しかった。 ホテルの中の日本食レストランは、過剰なくらい愛想がよかったですね。楽しかったです。 設備的な不具合は、セーフティボックスが壊れていたこと、バスタブの排水口が操作できなかったこと、電灯が2箇所切れていたこと。すべて次の日には修繕されていました。 マッサージサービスをホテルサービスに含めてはいけないのかもしれませんが、マッサージサービスはお勧めしません。 中国のマッサージサービスはどこも同じシステムかもしれませんが、90分お願いして実際のマッサージは15分程度でしょうか?しかもスマホをいじって、大声で先方と会話をしながらのマッサージでした。交代をお願いすること数回、そのたびに謝罪するのですが変化なし。 マッサージを含めなければ★4つでした。
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel Lots of construction

Posted 26/11/2016
Great hotel with a very courteous staff. Took care of me very well
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Excellent hotel not far from Pudong airport

Posted 24/11/2016
Pros: All amenities up-to-date, excellent breakfast.
Cons: Perhaps free shuttle to Metro?
Location: Nothing to do locally that we could see.
This is a well-appointed hotel. Comfortable rooms, everything worked. Excellent value breakfast. Transport provided to and from Pudong Airport. The neighborhood is a bit run-down, though probably it is going to be re-developed. A short taxi ride to the nearest Metro station, or a longish walk (30 minutes).
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. First of all, I am glad that we can offer you a pleasant stay. We express our apologies for the shuttle bus problem you mentioned. We only offer the shuttle bus back and forth to the Pudong airport for the time being. We sincerely look forward to your visit again! Thank you for your understanding ! Guest relations manager : Frank
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Excellent proximity to Pudong Airport

Posted 20/11/2016
Pros: Proximity to the airport. Cleanliness.
Cons: Rooms needs minor maintenance.
Location: Close to the airport. A new shopping mall getting build close by.
We stayed one night in this hotel. We were in Shanghai for transit. It is 20 mins to the airport. They provided a shuttle. Very reasonable price. Great food with multiple choices. Close by shopping and restaurants.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. We understand that the interaction between you and our staff is part of your stay experience. We believe that the most outstanding service must be sincere, active and personalized. We will also continue to work hard to ensure that guests in our hotel to enjoy such services. Your feedback will help us to continue to improve our training process. And we want you to stay in our hotel again, to experience our progress in person. Guest relations manager :Frank Wang
4 out of 5
Recommended
for Everyone
by A verified traveller

房間舒適, 離機場方便.

Posted 14/11/2016
Pros: 房間舒適, 離機場方便, 離機場就只需搭15分鐘的士路程 落車後, 還有酒店員工幫忙拎行李上房, 值得讚賞
Cons: 對於需要食消夜的房客就會有不便, 因為地方比較偏遠, 市區回酒店搭的士需時大約45分鐘, 但是離機場就只需15分鐘, 希望貴酒店會增加接駁巴士時間
Location: 附件無地方可以玩樂, 只是離機場方便.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
尊敬的宾客, 感谢您在百忙之中抽出时间与我们分享您的入住体验。 首先很高兴我们能为您提供一次愉快的入住体验。关于您提到的班车问题我们表示万分的歉意,浦东机场至酒店的班车接机是定时定点,酒店至浦东机场是需要提前一天至礼部预订,对于您提到的班车时间间隔太长我们已经就此讨论并会做为后续更改班车时刻的计划中,衷心期盼您的再次莅临!谢谢!宾客关系经理Frank!
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver

Everyone was friendly and professional.

Posted 13/11/2016
Room was really nice. Took a minute to figure out the lights but beautiful room. I just didn't like when the bar and restaurant included a 15% gratuity o the bill even for one drink.
Comment from Hotel Management
27/11/2016 by frank, Hotel Management
Dear guest, thank you for taking time out of your busy schedule to share your experience with us. We understand that the interaction between you and our staff is part of your stay experience. We believe that the most outstanding service must be sincere, active and personalized. We will also continue to work hard to ensure that guests in our hotel to enjoy such services. In view of the service fee question which you mentioned, each hotel is the same, but also hope you can understand. Your feedback will help us to continue to improve our training process. And we want you to stay in our hotel again, to experience our progress in person. Guest relations manager :Frank Wang
3 out of 5
by A verified traveller from San Diego, CA

Nice Hotel but NOT 24-Hour Airport Shuttle

Posted 12/11/2016
Cons: It was not a non-smoking hotel and they have a 15% service charge on everything you get from them.
Location: Not an area you want to explore, just a place to sleep if have an early flight out of Shanghai or a late flight in.
The room was nice, reminded me of a Marriott hotel but it smelled of cigarette smoke despite it being a non-smoking room. The hotel itself is not non-smoking, just two floors so the smell does affect the non-smoking rooms which was not pleasant to a non-smoker, felt like I was choking. We picked this hotel as we liked the 24-hour airport shuttle since we had an early flight out of Pudong at 8:50 AM, but turns out Expedia has the wrong information and its not 24-hour service, it started at 6:00 AM. Fortunately we made our flight but for those who have an even earlier flight should book a taxi.
Comment from Hotel Management
14/11/2016 by Guest Relationship Manager Fry, Hotel Management
Dear guest, thank you for sharing you opinion with us. We are glad that you are satisfied with our room. About the non-smoking room with smoker affect, could I get more information. About the wrong information in Expedia, we are tring to fix it. We hope you get a better experience next time.