Ratings based on 756 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

浦東飛行場に近く早朝の便には便利です。シャトルバスにての送迎もうれしいです。

Posted 19/05/2016
Pros: 清潔で空港に近いということ
Cons: ホテルの回りには何もないのでホテル内ですべて解決できれば最高です。 レストランのグレード
Location: 空港以外知りません
部屋は広々していて快適です。Bathroomも清潔でした。 レストランのグレードを上げていただければ申し分がありません。
Comment from Hotel Management
22/05/2016 by Frank Wang, Hotel Management
あなたの講評と貴重な意見に感謝して、あなたは私達にあなたに言及するレストランの詳しい情報を教えていただきたいことを望んで、あなたの再度の光臨を期待しています
3 out of 5
by A verified traveller from Montreal, Canada

Nice hotel but need to be updated

Posted 13/05/2016
Pros: The service was good.
Cons: INTERNET
Location: Nothing much to do nearby.
It was on a business trip and we chose this hotel mainly for the location (close to the Pudong International Airport). Room was ok but definitely needs a refresh soon. Internet was a nightmare, as for a business trip i faced lots of troubles for the slow internet service, this has to be improved as soon as possible. Bathroom tub was leaking, equipment has to be upgrated but rooms were clean overall. The staff is very friendly and helpfull!
Comment from Hotel Management
17/05/2016 by Frank Wang, Hotel Management
Thanks for your precious opinions, inconvenience for you mentioned from a Leaky Bathtub and network problems caused to you we said a thousand apologies and your feedback to our management and look forward to your visit again.
4 out of 5
by A verified traveller

離地鐵要走15-20分,生活機能不佳

Posted 30/04/2016
離地鐵有距離,晚上路上很暗,週圍沒什麼商店,處於迪士尼區交通壅塞,床不錯,安靜沒有菸味,打車不太方便,要住要謹慎考慮交通問題,到市中心大概要一小時以上
Comment from Hotel Management
04/05/2016 by Frank Wang, Hotel Management
非常感谢您选择我们,酒店距离浦东机场只需要15到20分钟,同时酒店毗邻迪斯尼,酒店至酒店有来回的穿梭班车,只需要提前一天致电礼宾预订。期待着您的再次光临!
5 out of 5
by A verified traveller from Rhode Island, USA

Definitely going back to this one!

Posted 30/04/2016
Pros: Everything. The room, the reception area, the fast elevators, the restaurants, the staff. We even got a complimentary shuttle ride to the airport.
Cons: I noticed during breakfast not all the tables had coffee cups. Ours was one of them. I had to scrounge one from an adjacent table to have coffee.
Location: I can't really answer this question because we just stayed one night to catch a flight back home the next day. It was our last night in Shanghai.
The hotel was very elegant. The room was gorgeous and very clean. The bi-lingual staff made it effortless to check in. Thanks to the nice young lady at the front desk, me and my fiancé were checked in and in our room in less than ten minutes. Everyone from management to bellhop were so friendly and helpful. They went out of their way to make our visit a memorable one. We had two meals in the restaurant on the first floor--a dinner buffet and breakfast buffet. The food was fresh and well prepared.
Comment from Hotel Management
04/05/2016 by Frank Wang, Hotel Management
Thank you very much for your sharing, pudong airport to the hotel is a free shuttle bus, need one day in advance booking, if you need. Look forward to hearing from you again.
4 out of 5
by A verified traveller from TAIWAN

到浦东机场方便

Posted 29/04/2016
早餐很普通有在进步的空间,空调温度调了也没什么改变睡到最后很热,到浦东机场算很近非常方便 整体来说如果是要搭一大早的飞机是可以来住的
Comment from Hotel Management
04/05/2016 by Frank Wang, Hotel Management
尊敬的贵宾,您好!非常感谢您提出的早餐与空调问题,我们已向相关部门和领导传达,期待在不久的将来再次带给您最优质的入住体验!感谢您选择入住上海皇廷国际大酒店。
3 out of 5
by A verified traveller from southern California

A bit far from PVG airport.

Posted 26/04/2016
Pros: The room amenities were excellent
Cons: Communication in English
Location: I did not scout the area, but it was a stand alone hotel in the immediate vicinity.
The hotel is about a 15 to 20 minute ride. My only complaint is that the free shuttle never showed up at the airport upon my arrival despite a phone call to the concierge to confirm. Our flight was delayed by 1.5 hours, so I did not expect them to wait, but we called the hotel and they said someone would meet us in 35 minutes. At 40 minutes, we called to get a status, and they said shuttles were through for the evening. This necessitated going down one level and waiting in an additional 30 minute line for a cab at our cost (about 625 yuan). When I went to complain to the staff, their understanding of English suddenly got very bad, so I do not know if I got my point across.
Comment from Hotel Management
04/05/2016 by Frank Wang, Hotel Management
Honored guests, hello! Thank you very much for the language problem, we have to convey to the relevant departments and leadership, the follow-up to strengthen staff training, looking forward to in the near future again to bring you the best experience! Thank you choose to stay in on seafood at the international hotel.Please booking advance one day ,if you wang to by hotel shuttle bus.
5 out of 5
by A verified traveller from seattle

Very nice hotel

Posted 20/04/2016
Everyone at the hotel where really good, make you feel welcome Very beautiful architecture You can walk to Starbucks and McDonald's Staff very courteous
Comment from Hotel Management
06/05/2016 by frank wang, Hotel Management
Thank you very much for your sharing, pudong airport to the hotel is a free shuttle bus, need one day in advance booking, if you need. Look forward to hearing from you again.
4 out of 5
by A verified traveller from hong kong

离浦东机场 和迪士尼都相对较近的五星级酒店。

Posted 20/04/2016
Pros: 离浦东机场和迪士尼都比较近的五星级酒店。服务设施齐全、完备。
前台一亮身份证件,接待服务员迅速帮你把入驻手续办得的妥妥的;带有房卡扫描功能的电梯,带给你许多安全的感觉;华而不奢的大床房,带给你回到家的体会;你来了,就是客,也是主人。
Comment from Hotel Management
06/05/2016 by Frank Wang, Hotel Management
非常感谢您的点评,期待着您的再次光临,酒店有至机场来回的穿梭班车,如果您需要可以提前一天致电礼宾预订。
5 out of 5
by A verified traveller from Derby UK

Great Value and Close to Airport

Posted 16/04/2016
Pros: Comfortable, clean, great breakfast and close to airport. Ticked all the boxes.
Location: Close to Airport - 20 minutes in shuttle bus.
I booked the hotel because the usual hotel I book near Pudong International Airport was full. I looked at the reviews and decided to give it a try and I wasn't dissapointed. The hotel organised a transfer from Hongqiao Airport and the car was waiting for me when I arrived and was clean and comfortable. Upon arrival at the hotel reception was effecient and the room was large and very clean and comfortable. I will stay again. The transfer from the hotel to Puding takes around 20 minutes and you need to book in advance. Reception call you 15 minutes before your booked transer leaves which is a nice reminder and service other hotels could learn from.
Comment from Hotel Management
06/05/2016 by frank wang, Hotel Management
thank you for your staying with us ,we are looking forword you will back again
4 out of 5
by A verified traveller from miami

Nice and clean

Posted 16/04/2016
Room are clean and big, comfortable bed, close to everything, happy with it
Comment from Hotel Management
06/05/2016 by Frank Wang, Hotel Management
thank you for your staying with us ,we are looking forword you will back again.