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Reviews of Royal International Hotel

4.5 out of 5
Royal International Hotel
998 Xiuchuan Road, Chuansha, Pudong, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
every thing is good. Due to covid 19, service for airport pickup was impacted. Otherwise is great.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and free shuttle bus to disneyland was good Staff could not help much on disneyland services and provide direct help
Stayed 3 nights in Dec 2019

10/10 Excellent

NANDEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LUXURIOUS FIVE STAR HOTEL
Stayed 1 night in Dec 2019

8/10 Good

Jon, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good alternative than going into Shanghai if transit stay
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

2/10 Terrible

Odded V.

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible wifi requires a Chinese phone number to sign in (International Hotel?). An attendant had to come up to the room to use his local cell phone to help us sign in to wifi which ended up to be very weak anyway. It was frustrating. The executive lounge I paid extra for was closed for "renovation". The room ordered was non-smoking but it smelled with smoke. The lobby check-in staff did not speak English.
Stayed 1 night in Nov 2019

8/10 Good

GeorgeS, Turlock, CA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great facility nicely maintained, and near PVG airport.
Stayed 1 night in Oct 2019

10/10 Excellent

JO ANN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to update hairdryer. A 1200 v travel one doesn't work well.
Stayed 1 night in Oct 2019

8/10 Good

Visiting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good, outside of urban, but just take 10-15 minutes walk to subway for everywhere of Shanghai.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, and the room was very comfortable
Stayed 1 night in Aug 2019

2/10 Terrible

Nolan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
3 star hotel
This is only a 3 to 4 star hotel now....over priced for what you get........its all Chinese now.....Same as staying at Green Tree hotel but triple the price.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I liked how breakfast was included with the stay. They were very punctual with the wake up call when it was needed.
Stayed 1 night in Jul 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Peng Cheau Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Only the hotel exterior not attracting, rooms and breakfast are fantastic.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely .. wish to stay longer next time
Stayed 2 nights in Jun 2019

8/10 Good

Maneesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay option in the suburb of Shanghai
Hotel is very good, the service and support staff are cooperative. But the location is an issue particularly if you are going to move around using subway/metro. The wifi is a problem for outsiders like us trying to open sites which are either prohibited like Google etc. Else local search engine like Sogou etc runs quite fast.
Stayed 4 nights in Jun 2019

4/10 Poor

Nora, New York

Business traveller
Disliked: Amenities
Very poor English communication overall. I used the 2nd floor restaurant, rated as the first class with five stars. None of the attendants understand the basic English and the English menu does not tell anything. At the end the restaurant manager charged me for the wrong table; over charged me. I mentioned the restaurant’s mistake to the hotel manager when checking out; totally in vain.. he does not understand any English... very disappointed.
Stayed 1 night in May 2019

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal international hotel
Pleasant though accessibility is abit far from metro
Stayed 4 nights in May 2019
Response from Giovanna on 13 Jun 2019
Dear guests, thank you for your comments. This meeting will leave you a wonderful experience and memory, which is a recognition of our hotel. We are also looking forward to meeting you next time. I wish you a happy life, happy every day.

2/10 Terrible

US, UK

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good Excellent pricing Nice large room Clean room Near PVG Airport Bad Arranged for hotel shuttle, bus never turned up. Rang hotel and they said bus had come and gone, which it hadn't as I had been waiting for 30 minutes. Telling lies to your customers is never a good sign. Tried to arrange airport shuttle for return, shuttle only does fixed times and I would have to wait 3 hours for the next one. Do they actually have a shuttle bus? This hotel is in the middle of nowhere and I mean nowhere. The metro station is about a 20 minute walk and the walk to the station did not feel safe. The area around the hotel is very very local, do not expect to see international restaurants and bars, they aren't any. I found the area outside the hotel unsafe and I saw no tourists in the area. The hotel has a Chinese restaurant, I was the only diner when I went and it was quite expensive. It took about 45 minutes on the metro to get into town. Missed the last train (about 10pm) and struggled to get a taxi. All the drivers refused to take me and eventually when I found a driver who would, they wanted 400 RMB. In summary, this hotel is just too far from central Shanghai and the metro is not as near as mentioned in other reviews.
Stayed 2 nights in Apr 2019
Response from Giovanna on 23 May 2019
Dear guests, Welcome to our hotel. First of all, we are very sorry to bring you a bad experience. Our bus runs every hour. The hotel is adjacent to Shanghai Pudong International Airport. So there will be a certain distance to the city center. It's about 40 minutes. The price is about 300 RMB. Thank you for spending precious time here to leave your comments. We will continue our efforts, but also ask you to continue to pay attention to our hotel services and facilities to put forward valuable suggestions, looking forward to your next stay. I wish you every success and progress.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very good, nice and clean, I liked shuttle bus to airport.
Stayed 1 night in May 2019
Response from Giovanna on 22 May 2019
Dear guests, thank you for your comments. This appointment will leave you a wonderful experience and memory, which is a recognition of our hotel. We are also looking forward to meeting you next time. I wish you a happy life, happy every day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Giovanna on 22 May 2019
Dear guests, first of all, thank you for taking the time to leave your comments here. We are glad to see that you are satisfied with your stay. We welcome you to visit our hotel again in the near future, and continue to provide us with valuable opinions and Suggestions! I wish you good health and a happy family!

4/10 Poor

Denise

Disliked: Staff & service
Stayed 2 nights in Apr 2019
Response from Giovanna on 13 Jun 2019
敬的宾客您好，欢迎您选择并入住上海皇廷世际酒店。感谢花费宝贵的时间在此留下您的点评。我们会继续努力，同时也请您继续关注我们对我们酒店的服务以及设施提出宝贵的意见，期待您的下次入住。祝您心想事成，步步高升

8/10 Good

Jessa, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my view and room. Everyone was lovely. I would have liked to have a room service menu in my room.
Stayed 1 night in Apr 2019
Response from Giovanna on 20 May 2019
Dear guests, Welcome to our hotel. As for the question that there is no menu in your room, you can call our room service hotline and we will send it to you. Thank you for your comments. I wish you a happy life and look forward to your stay with your family again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely rooms with bath. Could not get a decent glass of wine though!!
Stayed 1 night in Mar 2019
Response from Giovanna on 22 May 2019
Dear guests :，Welcome to our hotel.Thank you for your valuable time to leave your comments. We will continue to work hard and ask you to continue to pay attention to our hotel services and facilities.May you have your thoughts, and walk forward.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2019
Response from Giovanna on 22 May 2019
Dear guests, thank you for your comments. This appointment will leave you a wonderful experience and memory, which is a recognition of our hotel. We are also looking forward to meeting you next time. I wish you a happy life, happy every day.

8/10 Good

Armour, mexico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Pudong airport only 15 minutes driving,, nice rooms.good breakfast nice indoor swiming pool
Stayed 1 night in Mar 2019
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Ronny, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Great overall experience, excellent hotel, friendly staff, great buffet breakfast, nice area, malls and stores nearby
Stayed 4 nights in Jan 2019
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room! Amazing bath! Huge rain forest shower, plus a huge free standing tub. Surprising, a glass wall between the bath and bedroom. But there was a blind that lowered with a push of a button. Close to airport with free shuttle. Robes and slippers. Attentive and very helpful staff.
Stayed 1 night in Jan 2019
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel but the taxi driver found it difficult to find.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Comfortable bed and beautiful hotel room
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Wenyu, Flower Mound TX USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable hotel but it was way too far from the city of Shanghai
Stayed 2 nights in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel near Pudong Airport
Stayed 1 night in Dec 2018
Response from vickey on 19 Mar 2019
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. The staff was very attentive and kind. If I was in Shanghai longer I would have stayed longer at the hotel.
Stayed 1 night in Dec 2018
Response from Laura on 10 Dec 2018
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We are really glad and appreciated a lot your positive feedback, we will try to do even better next time! We do hope to see you again in the future. Best regards

6/10 Okay

Verified traveller

Nice room except that it smelled like smoke. It was a little annoying that the free hotel shuttle only picked up at the airport every 2 hours, I ended up taking a taxi upon arrival. I tried to order room service for an early breakfast but they were still on the late night menu and could offering me a steak or burger but I could not get a coffee or croissant (no cooking needed) at 5:30 am. I thought that was weird.
Stayed 1 night in Nov 2018
Response from laura on 5 Dec 2018
Dear Guest, thank you for choosing our Royal International Hotel during your stay in Shanghai. We apologize if you had to face any unpleasant situation, we will take in consideration your feedback and will try to improve ourselves to do better next time! with the hope to see you again in the future, Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a long layover at Pudong Airport, we decided to stay and rest at this property for few hours since was only 5 minutes away from the airport, it was a great decision.
Stayed 1 night in Nov 2018
Response from Laura on 26 Nov 2018
Dear Guest, we are thankful for your feedback. We hope to see you again in the future in Shanghai Royal International hotel. regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice of airport hotel
An excellent choice for a hotel close to Pudong airport. It is clean and comfortable with a good breakfast and the restaurant has a range of choices for dinner. We have returned 4 times and have been happy with each visit.
Stayed 1 night in Nov 2018
Response from Laura on 17 Nov 2018
Dear guest,thank you for appreciating our hotel, we are very grateful that you could enjoy your stay with us and we hope you could keep choosing our Royal International Hotel in Shanghai and have the pleasure to meet you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
English is very bad for waitress. When I was in restaurant, I asked in English. She didn’t understand.
Stayed 1 night in Nov 2018
Response from Laura on 15 Nov 2018
Dear Guest, thank you for your feedback, we do apologize for any inconvenience you might face during your stay in our hotel and we will try for sure to improve our service so that in the future we could be able to fulfill our guests requirements. With the hope to see you again in the future. Best regards

10/10 Excellent

alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Pudong Airport
Good place to stay if flying out of Shanghai Pudong airport. Room was very comfortable and the service excellent. Hotel was a good price.
Stayed 1 night in Nov 2018
Response from Laura on 15 Nov 2018
Dear guest， thank you for your good feedback. We are grateful that you enjoyed your stay in our Royal International Hotel in Shanghai, and we do hope to see you again in the future. Regards

2/10 Terrible

Karen, Tampa, FL

Disliked: Room comfort
We stayed at the hotel for one night because its location is close to the Shanghai Pudong Airport. We arrived after midnight, and requested a taxi at 5:30 am to go to the airport for a 8 am flight to Australia. The desk staff were friendly and helpful. We are non-smokers and react poorly to smoke and smoking odors. We were told the room was non-smoking, but the smoke odor in the room was suffocating, and we were too tired to complain at 1 am. We woke at 3 am and couldnt breathe or sleep, so we left our room at 4 am and waited outside until our taxi came at 5:30 am. The room had obviously been smoked in before, and the air conditioning was so poor, it was pulling smoke into the room from elsewhere. The room was clean, but unfortunately the air quality overrode any other good qualities about the room.
Stayed 1 night in Nov 2018
Response from Laura on 17 Nov 2018
Dear guest，Thank you for choosing Royal International Hotel for your stay in Shanghai and we do apologize if you might feel uncomfortable. We will try to improve our services and, even though we already put a lot of effort to guarantee that all rules must be followed, we will do our best to do even better. We hope to have the pleasure to see you again in future. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice for a hotel close to Pudong
We have returned to this hotel several times since it is close to Pudong airport. We were completely satisfied with our stay on this trip - we used it both on arrival and before our departure. Our rooms were clean and comfortable. Breakfast was plentiful with lots of choice. We ate dinner in the restaurant and were pleased with our food.
Stayed 1 night in Nov 2018
Response from Laura on 15 Nov 2018
Dear guest, thank you for choosing Royal International Hotel for your stay in Shanghai. We really appreciate your so good feedback for our hotel and we hope to see you again in your next trip to Shanghai. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Nov 2018
Response from Laura on 16 Nov 2018
Dear Guest, thank you for choosing Shanghai Royal International Hotel for your stay and we hope to see you again in future! Regards