Deluxe Twin Room
Check availability

Reviews of Rayfont Downtown Hotel Shanghai

4 out of 5
Rayfont Downtown Hotel Shanghai
7 Zhao Jia Bang Road, Shanghai, Shanghai

Reviews

6.4
Rating 10 - Excellent. 94 out of 997 reviews" "
Rating 8 - Good. 327 out of 997 reviews" "
Rating 6 - Okay. 344 out of 997 reviews" "
Rating 4 - Poor. 133 out of 997 reviews" "
Rating 2 - Terrible. 99 out of 997 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Laura

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just ok and nothing more.
It’s ok for the price but difficult to find because it’s not on any maps (even the Chinese driver couldn’t find it on the Chinese maps). We also couldn’t find the swimming pool even with directions. Perhaps, other people will stay and find both without issues but we struggled. Overall, it’s ok though. Good location for Subway (the underground train not the sandwich shop).
Stayed 2 nights in Oct 2020

6/10 Okay

Henrik

Stayed 2 nights in Apr 2020

2/10 Terrible

Jessie Pei Hoon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service & bad hygience
Stayed 5 nights in Dec 2019

8/10 Good

Victor

Travelled with family
Liked: Staff & service
Good to crash and hit the city
Beds weren't too comfortable but it's reasonably priced and location is favorable.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is better when reception staff can speak and understand English
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was a problem from the start with check in. We made a late reservation around 9:30pm. When we got to the hotel they said their booking department closes so they didn’t have my information...When I wanted to brush my teeth there were no amenities whatsoever in the room except soap and shampoo in the shower. I called the front desk to ask if they had any tooth brushes. They said they did, but they would not bring it up to the room, I would have to go to concierge myself. Poor service, mediocre room, and an overall bad experience. I would never return to this hotel or any of their chains.
Stayed 1 night in Aug 2019

10/10 Excellent

Zhengshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a room in 35 floor-- had a nice city view. Had a very spacious bathroom and a balcony. Worth the money. There was no WIFI in the bathroom.
Stayed 1 night in Jul 2019

4/10 Poor

Del, Las Vegas, NV

Liked: Staff & service
Disliked: Cleanliness
The hotel was in a good location. Easy access to ground transportation, restaurants and shopping. The rooms are in serious need of some maintenance and up-keep. Tiles missing from shower floor. Wall paper coming loose. Damp smell.
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible but cheap at a convenient locale...
Rude staff
Stayed 3 nights in Jun 2019

2/10 Terrible

bf

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is very old, staffs weren't friendly, location is ok
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of the property in Shanghai main city. Easy to travel. But as usual the staff were not good in English communication
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has not been updated for at least 20 years. If the weather is not above 30 degrees there is no aircon. There’s holes in the hallway walls, dirt and debris everywhere. The room had not been dusted in what seemed 2 weeks. There was no body wash in our room. The pictures look nothing like what the room actually was.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No working Air-con in the rooms, tooth pick stayed on the floor for 3 nights (gives an idea on cleanliness), bedsheets changed only twice in 6 nights, no replacement towels twice....
Stayed 6 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, okay service, well worth it! Will be back and recommend to friends
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Service is good ,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a two stars at best. The rooms have damaged furnitures, dirty carpets, and the chairs had deep stains on them. the rooms seem to be very different in terms of layout so what you get may vary quite a bit (my friends got three different types of rooms). The facilities were poorly constructed to begin with and did not age well over the years. I could see gaps in where the bathroom sink was installed and looked like something an amateur contractor installed when they were still learning. The stairwell was dirty and smelled moldy (I was close enough to the first floor that I used the stairwell when I was in a hurry). The stairwell also was not lighted and you could easily fall if you are not careful (I used my phone flashlight). There were no gym, office, or any other amenities you would associate with a hotel. There is a Japanese hotel on the first floor but the prices are high (About 200 RMB per person and the food was average at best). I will not be staying at that hotel again even if the price was only $52/nights.
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great location!!
Hotel is in great location. Close to business Convention venues, easily accessed by taxi. Restaurants and shopping walking distant.
Stayed 2 nights in Oct 2018

2/10 Terrible

Ahmed

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel staff are not helpful at all. Also they don’t speak English. There was a loud noise which Woke me up at 7:30 in the morning. I found out that they were renovating a room next to my room. I called them more than 15 times during more than 2 hrs but there was no response.
Stayed 2 nights in Oct 2018

10/10 Excellent

July

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room condition
Stayed 2 nights in Oct 2018

2/10 Terrible

Moe, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
The pool and the gym are not in the same building . You have to walk 10-15 minutes . No towels in the gym or the pool, you have to bring your towel from the room. English is barely spoken in the pool or gym area. Staff are kinda unhelpful. No plugs beside the bed to charge the phone. The breakfast isn’t international and doesn’t have many varieties.
Stayed 21 nights in Aug 2018

2/10 Terrible

Si, Shanghai

Disliked: Cleanliness, property conditions & facilities, room comfort
really damp - wallpaper was coming off all the walls
Stayed 1 night in Sep 2018

8/10 Good

Zheng Rong

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2018

2/10 Terrible

Warren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you.
I really cannot recommend this hotel. The wallpaper was coming off in several areas and the furniture was filthy dirty. The room smelled when we first walked in. It was definitely not what we had expected.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible staff, very unfriendly. WiFi signal very weak in the rooms. Everything is run down. Not recommend.
Stayed 5 nights in Jul 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel situated near major attractions
Hotel was well located near DaPuQiao subway station and a nice big shopping mall. Within 10 mins walking distance is TianZiFang. Hotel interior had an aged facade but nonetheless functional
Stayed 4 nights in May 2018

10/10 Excellent

Chih ming

Liked: Cleanliness
The hotel says it's a 4 star hotel....probably 20 years ago they would be a 4 star hotel. but the for price it's bang for the buck. the location is perfect and in the middle in the city

2/10 Terrible

adeoti

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and Dubois hotel
Very poor service., and staff have bad attitude. No Wi-Fi .

2/10 Terrible

Winston, Los Angeles CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
When my wife arrived at room it was dirty the bed was undone and dirty they did not pick up after the previous guess. At the time of complaint she was given another room bed was made but dirty. my wife and son woke up with bed bugs bites. It was a nightmare.
Stayed 2 nights in Mar 2018

2/10 Terrible

Jacky, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
They did not recognize the Orbitz reservation saying it was after reservation team went home.
Stayed 1 night in Mar 2018

8/10 Good

Jeffrey B

Liked: Cleanliness, staff & service, room comfort
Bang for Buck
Great price and location. Hotel is starting to become rundown, but for the price, amenities, and location it's still well worth it.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Very disappointed!
Hotel staff made careless mistake, an drunk male guest had room key which can open my door while I was in the room sleeping around 11pm!!!! I had to change my room key three times, the key finally can open my door on the morning I due to check out.
Stayed 2 nights in Dec 2017

6/10 Okay

Marc, Maryland, USA

Disliked: Staff & service
Concierge & desk staff need service training.
Concierge was rude when I asked him about the gym location, just pointed I a direction. Had to go back and get better directions, 2nd concierge also rude, still hard to find. Front desk staff didn't say anything about the Wi-Fi password at check-in. Black marks all over room walls, but room & bathroom seemed clean. Maids were friendly,and did their jobs well, unlike other staff.
Stayed 1 night in Dec 2017

8/10 Good

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some situation
It’s so weird, because we booking on Hotels.com’s APP. When we come to this hotel, the service mentioned that they didn’t received the order. So we waiting for a long time for room.
Stayed 1 night in Dec 2017

8/10 Good

Luke, Ottawa, ON

Liked: Cleanliness, room comfort
Great location and outdoor balcony.
This is a simple hotel, but very well located to visit Shanghai. 5 minutes walk to metro. Lots of places to eat nearby and shopping mall. There is a balcony, so if you smoke that is a bonus. Balconies are not very common in most hotels in China. This is my second time staying in this hotel. Far better hotel than the other Rayfont hotel (the bund). What the price though. Anything around $60 canadian per night is good (45 USD).
Stayed 2 nights in Oct 2017

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and an excellent location.
Stayed 3 nights in Oct 2017

8/10 Good

ming

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2017

2/10 Terrible

soupa, Long Beach, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet plugged up three times in my two day stay
When I checked in room 2811, the toilet plugged up and ugly brown water appeared. I requested a room changed and the request was ignored. Only a handyman appeared with a plunger. Then the toilet plugged up two more times before I called it quit and checked out. The front desk persons are all marginal to say the least. What a total disappointment!
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Aug 2017

8/10 Good

Zhi Q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017