Front of property - evening/night

Reviews of L'otel

3.5 out of 5
L'otel
385 Old Humin Road, Xuhui, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 131 reviews" "
Rating 8 - Good. 62 out of 131 reviews" "
Rating 6 - Okay. 26 out of 131 reviews" "
Rating 4 - Poor. 6 out of 131 reviews" "
Rating 2 - Terrible. 3 out of 131 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2018
Response from Sadie on 13 Jan 2019
感谢您选择我们酒店!感谢给予酒店的评价!

8/10 Good

Eleen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is located in a peaceful surrounding.
Stayed 9 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is good, but it is a bit far from the metro station for me, a senior person.
Stayed 7 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Its an acceptable hotel. its my third stay here as its proximity to the place I am visiting. Overall its clean and beautiful. Love the peacocks there, though didn't see them this time around.
Stayed 3 nights in May 2018

8/10 Good

Nileshkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel, but a little far from public transit
Positives: Clean room. Comfortable bed. Unfortunately the location is far from public transportation and far from restaurants.
Stayed 3 nights in May 2018

8/10 Good

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place!

8/10 Good

Zach, Midwest, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Shanghai Southern Rail Station
Check in was pleasant. Breakfast buffet was free, 2/3 were Chinese style, 1/3 were Western style. Room is small, compact, but amazingly, contains all the usual items. Ideal for single or double travelers, but small for a family.
Stayed 1 night in Dec 2017

8/10 Good

Omair

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but far from metro station.
Room was small but neat & clean. Hotel was also nice & clean but breakfast had very limited selection. 15 to 20 minutes walk from the closest metro was a big inconvenience.
Stayed 4 nights in Sep 2017

8/10 Good

Kirstie, Melbourne

Liked: Cleanliness, property conditions & facilities
very clean but small room
lovely clean hotel , but had lots of issues with Taxi's refusing to take here due to its location little disappointed that I paid for a balcony room but yet you cant actually go out on the balcony! air conditioning in room was poor and the refrigerator actually made drinks warm! Food in restaurant for dinner was of very poor standard and extremely overpriced and often had ran out of things like juices! breakfast was good and had a good variety also disappointed that no tourist information is available. I thought the price was fair especially as it was a very clean hotel
Stayed 8 nights in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A chance to recuperate
Very restful time. Just what was needed. Really friendly staff and other guests also very happy to talk over breakfast. Very good place for the price but not in the easiest part of the city to reach.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hanz, Tunja

Liked: Cleanliness
Disliked: Staff & service, room comfort
Facilities ok, but no good feeling with the staff.
Airport shuttle was mentioned but did not existed. Instead they offered an overpriced van. We are four, they offered one breakfast... so assume just one of us would eat or in a "subtle" way tried to force us to purchased their breakfast... No really close to any of the Shanghai airport, and not close enough to the subway station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Shanghai South Station and ECUST
Very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
The hotel was very clean and comfortable the only thing wrong was the neighborhood didn't have any restaurants etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Reasonable Rate
I stayed in L'otel for a total of 15 days during my trips to Shanghai, Xi'an and Suzhou. I really enjoyed the nice environment within the hotel and its facilities. The staff members were generally polite and efficient. I would like to give special compliments to Suki at the front desk, the restaurant staff as well as the housekeeping crew. They provided excellent customer service, very accommodating. Although the location of L'otel is not particularly appealing in terms of convenience accessing major tourist spots, the hotel facilities and serene environment make up for the drawback. By the way, I ate at the hotel restaurant for a few times, and the food was pretty good. I definitely will recommend L'otel to my friends who plan to visit Shanghai.

10/10 Excellent

Wei

Liked: Cleanliness, property conditions & facilities, room comfort
good
It is very close to the subway/train station.

8/10 Good

Jack, West Hollywood, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel off the beaten path
This is a beautiful hotel a little too far from the metro and the center of the city for my liking. That said, the staff were friendly enough although as is the case in the rest of the city and China in general the English is weak. That's not a complaint - this is their country after all and their english is a lot better than my Chinese (which is non-existent). The hotel itself is beautifully maintained. It's non-smoking and they have you sign an agreement that if you violate this policy, you will be required to pay a fine, which is fair enough. The hallways are beautifully lit and the room and the bed were reasonably comfortable. The breakfast was sensational! Everything from dumplings to waffles, fried rice to fried eggs prepared on the spot and pretty much anything else you could wish for. If only it weren't so far off the beaten path...

4/10 Poor

Verified traveller

Disliked: Staff & service
Rude staff
The staff is rude, disrespectful and insulting. There is no customer service whatsoever. We had a very unpleasant stay and I do NOT recommend this hotel. It is far from the main attractions of the city and just not worth your money. Find a place where people respect their customers and treat them properly.

6/10 Okay

Wai Ching, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Comment
The room Itself is clean and tidy but the services is not too good like check in process, transportation arrangement and breakfast

8/10 Good

G, san francisco, ca

Liked: Cleanliness, property conditions & facilities
Pleasant place
I stayed for 2 weeks. I actually stayed in 3 different rooms, so have a sense of the overall quality. In general, all the rooms were fairly quiet, except that the housekeeping staff spoke really loudly to each other, which always annoyed me. Rooms are standard: bottled water, towels, and tea. Television had a few foreign channels like HBO and Japanese stations, but the picture quality not too good. Air conditioning varied. In one room it worked great, in another it could not get the temperature lower than 28 degrees Celsius. Staff was generally helpful, and housekeeping was friendly, but the cafeteria staff was a little crude and demanding, as if they always wanted you to leave. Speaking of the cafeteria, the breakfast is not worth it. I tend not to like Chinese breakfasts like congee and rice rolls, but it is probably better than the Western items. They do have eggs and a toaster, but the French toast was basically youtiao with a different bread, and the bacon was unidentifiable. I bought a French press at IKEA and made my own coffee. The food in the neighborhood is not bad, with many Sichuan, Hunan, and Pulled Noodle places. Both Carrefour and Walmart are not too far. Otherwise, there is not much to see or do in the area. The gym worked for me. All I want is carpeting, space, and air conditioning and it had all three. Otherwise, they had a couple treadmills and a bicycle and weights. Watch out for mosquitoes though. Overall, this was a decent value.

8/10 Good

Simon, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The overall for the hotel is good value for money.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice hotel for a decent price. Rooms are nice and clean with basic amenities found in most hotels. This hotel has a unique garden with some cool animals. The only thing that some people might find troublesome is their location. L'otel is a 10 minute walk away from Shanghai South Railway Station and not near most of the tourist areas, but the subway should make getting around pretty convenient.

10/10 Excellent

Daisy, Edmonton, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Eco Friendly Idea
We love how quiet&clean the hotel is. Very nice landscape.

10/10 Excellent

Dom, Birmingham, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Green Hotel
I had a great experience here. The hotel staff are friendly, the environment is pristine. The restaurant isn't the best I've ever had but its adequate. The biggest concern isn't the hotel itself but the location. Anything you will save in booking costs will immediately be lost to taxi fares. Not a bad spot if the weather is nice and you can walk to the Metro. Great hotel not so great location.

10/10 Excellent

Karen, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Had a really nice stay that was about 15 min walk from the subway. The staff was nice and the room was clean.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and comfortable, little pricey though
website indicated a certain price range, but when I arrived with no reservation, they don't offer prices in the range on the website. very nice hotel though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff speaks english so calling up and checking in was quite easy.

10/10 Excellent

Wee Kian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and Good Hotel
A bit difficult to find the hotel.

10/10 Excellent

Patrick, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and funky!
I REALLY liked the L'otel. They have a fresh approach to their business that sets them apart. The rooms are funky and modern with all the comforts. The grounds are peaceful and pleasant with peacocks wandering about! All in all it was a truly refreshing change after 10 days in city hotels. The location is convenient. if any criticism be made it is that their ironing facilities are a bit limited.

10/10 Excellent

Sherry, Prince George BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
I would recommend L'Otel to anyone travelling to Shanghai. It is a green hotel that uses only the freshest organic fruits and vegi's. Its away from the hussle and bussle of downtown Shanghai but is easily accessible by the subway (2 blocks away) or cab. Even though there was a language barrier at times, the staff always went out of their way to help with anything we needed. I would definitley stay there again.

8/10 Good

max, ningbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still good
I have stayed here many times and like it's easy Highway access to the rest of China. The rooms are clean and comfortable and it's a mostly smoke free environment. This time I chose the cheapest room and got a room with a view of a concrete wall! That's how you save money I suppose, but worth getting the 2nd cheapest room from that point of view. (excuse the pun!)

6/10 Okay

A, Northampton

Liked: Property conditions & facilities
Potential not met
My partner and myself chose this hotel due to previous recommendations and its lovely photographs. The hotel itself is in a reasonable location and the room we had was very nice. Unfortunately a few things let this trip down. 1) balcony. I paid extra for a balcony room thinking it would be lovely to sit and look at the scenery however we were unable to access it as the door was locked at a four inch gap. I understand safety is paramount but why advertise a balcony if we can't have one?! 2) peacocks. The hotel advertised wandering peacocks but we never saw them - we looked specifically several times. 3) being fined for a nosebleed. I had a nosebleed while sat on the bed one evening and got some (a drop) of blood on the sheet. We were charged 330RMB (£33)for the privilege. 4) location. There are construction works going on, on one side of the hotel. Its not too noisy but it does disturb that sense of this place being a "retreat" , and views from the room overlook this lovely construction site. Taxi drivers can find this place really difficult to find and the subway is a 15-20 minute walk away.

8/10 Good

Alvaro, Mx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value fr money, boutique style
Clean, modern, friendly, new and well located. Value for money is very good. Ambiance is quite "green", with wall gardens and all, service is good even though not all the staff speaks english... I am constantly travelling around and I am definately staying here again.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Some what out of the way
Although a 10 minute walk from the Shanghai south rail/metro station the location had little else going for it. There were very few restaurants close by. To get to the Bund etc it took some time on the metro. Room was clean and had everything we needed and was good for the price, however when you get a balcony room you expect to be able to use it. The door only opened 6 inches. Service from reception staff varied. One was very good and spoke reasonable English, the other was not interested at all to help. They don't mention it but there is a laundry that you can use at no cost. Didn't eat at the restaurant and it appeared very few people did. Be prepared to hand over 500RMB on arrival as a deposit even though the room had been fully paid for prior. Make sure you keep your receipt as we read others had trouble getting it back without it. Best thing would be its a non smoking hotel.

10/10 Excellent

Mary-Wadleigh Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing retreat in the middle of Shanghai
Excellent property. Inner spring beds and very comfortable pillows. Very fresh linens. Excellent TV coverage. Handicap ramps. Easy accessibility. Friendly multilingual staff. Wired computer access in room. Complementary computers near lobby.Excellent breakfasts both American options and Chinese with fresh eggs and vegetables. Somewhat away from city center but reasonable rates gives you taxi money. Very green in approach and reality. Plants inside and out. Very peaceful. No noise.Would definitely stay again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
overall clean and new
this hotel location is hard to find for the taxi driver. but overall the hotel is clean and green....very new...however, i accidentally break the glass cup while brushing my teeth and i was charged for it.....the hotel is petty and it charge for spoon, fork, etc. i bought dinner soup from the cafe and they did not allow me to borrow a spoon to eat it in my room......terrible service.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Shower =>Temperature not hot enough
The temperature while using the shower should be set to 45 degree celsius & above, it feels like having a cold shower. In addition, the security guard is not paying attention to guests leaving & returning to the hotel, he "actually" thought I was a delivery service person, who is totall unacceptable
Response from Kenneth on 16 Apr 2013
Dear Sir/Ma'am, We're so sorry about the water temperature. We've done major work to ensure everyone now gets a hot shower. We're very sorry for our security guard's mistake as well. Many guests come and go and our security guards have different shifts as well. We're sorry you were mistaken for someone else. We will do our best next time to ensure you have a nice stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
L'otel
Hotel tries hard, however, my entire stay has been soured by the fact that their staff missed out replacing a hand towel in my room the day before I checked out for which I had to pay for a replacement, an email complaint to the hotel has gone unanswered.

10/10 Excellent

Chee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An impressive green hotel !
Very satisfied with the hotel! love the clean,modern and comfortable room!Especially love the non-smoking policy in the hotel!The hotel even has a complimentary guest laundry room with washing machine,dryer and iron.Service is also fantastic!Looks like a good 4 star hotel.I stayed here for 8 nights and will return if visit Shanghai again.It's a 15mins walk to the nearest train station.Easy to get taxis from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's been a wonderful staying in the hotel. It's quiet, clean with near new facilities, highly recomended to everyone.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Air-conditioning not warm in winter
The air-conditioner is not warm enough in the room, so it can get quite cold, be prepared to wear more clothes, even at night. The hotel should include WiFi services, espescially when the cable they supply in each room is very short, as compared with other hotels in Shanghai. Actually the hotel should consider giving more quality slippers, so that a change is not required so frequently. Since there is a lot of moisture after taking a hot shower, the hair-dryer should be placed in the room itself. Breakfast is very limited, which is quite expensive for RMB48 for each person. Trying to get a taxi at night, can be quite difficult too

8/10 Good

alan, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality hotel at a very reasonable price
convenient to the south railway station, room is small but well maintained, buffet breakfast is so so , but good in term of the price, recommended

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet clean friendly place
It is actually 4.5 out of 5 rating, the hotel is quiet clean, staff are friendly. the location is not that far from subway station. the design is extreamely area efficient, the remodeling is good, sometimes you can see CNN there. internet is slow, not sure it is because of the government monitoring or the hotel itself is slow.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort