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Reviews of Broadway Mansions Hotel

4 out of 5
Broadway Mansions Hotel
No 20 North Suzhou Road Shanghai China, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 455 reviews" "
Rating 8 - Good. 196 out of 455 reviews" "
Rating 6 - Okay. 56 out of 455 reviews" "
Rating 4 - Poor. 24 out of 455 reviews" "
Rating 2 - Terrible. 14 out of 455 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location. Only 1 elevator was working when I stayed, which had to be shared with apparently half of China. The staff were nice. The wifi was substandard. I was probably the only other Westerner/non-Chinese, but most staff could speak some English. It was indeed clean and the room was pretty spacious.
Stayed 1 night in Aug 2023

8/10 Good

YuHong

Stayed 10 nights in Apr 2023

10/10 Excellent

Waseem Ghani

Stayed 1 night in Nov 2019

10/10 Excellent

Jeff, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was very impressed with the location and friendliness of the staff. I had mentioned that I had an early morning flight leaving Thursday morning and they had organized a cab in advance to drop me off at the airport. I also mentioned that there was a mosquito in my room and they even set up mosquito repellent for me. The service was superb and I would recommend this place for anyone looking to stay in Shanghai.
Stayed 4 nights in Dec 2019
Response from kristy Wang on 24 Dec 2019
Dear guest, we are so glad to see your comment. your comment like this can really encourage our hotel go forward. after all hope you could choose our brand again in the near future. we are looking forward to seeing you soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is older and showing some wear/tear. Staff was great and helpful.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
the room is pretty old (as it should be) and it is expensive. They cannot get my credit card to work which have been successfully accepted somewhere else in China for couple times. but the local is great and the people work there are very friendly. Room is old but spacious, the scale is off (though I don't care about it much.) didn't try the breakfast. what I am not very happy and I think can be easier improved are: 1. you have to have room key in order to use the restroom *in the lobby* which means after you check out, you cannot use the restroom (even though you can borrow it from the people work there) 2. there isn't much seating in the lobby.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great location. Comfortable, convenient and affordable. This hotel has it all. I'll stay here again for sure.
Stayed 1 night in Apr 2019
Response from David on 16 Apr 2019
Thanks for your high opinion. Looking forward to your next stay.

10/10 Excellent

Ann-Marie, Perth WA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely fantastic location and they provide an excellent breakfast. I was travelling with a friend and we had a large/very spacious twin room with a city view overlooking Suszhou Creek...... Room Facilities were excellent. There was a burn mark on the carpet but not an issue.
Stayed 4 nights in Mar 2019
Response from David on 30 Apr 2019
Thanks for your favourable comment. Hope to visit you next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, but English was a challenge at times. The location was perfect for tourists. Our room's heating system was not working and we had to move to a different room for our 2nd night
Stayed 2 nights in Jan 2019
Response from David on 26 Feb 2019
I am so sorry for your unpleasentness.We will improve our facilities quickly. Looking forward to your next stay. Thanks !

6/10 Okay

Verified traveller

they had bed bugs thus upgrade me. long line up to check in and check out. concierge very helpful. manager was willing to work together with me. no clear signage on $ /phone call. expedia package didn't come with breakfast
Stayed 4 nights in Oct 2018

8/10 Good

Angela, Mountain Top, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel, with nice location. However, room is little old. There is a large stain on the couch.
Stayed 1 night in Oct 2018

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good location in Shanghai!
Superb location for this classic hotel near the Bund.The restaurant was good too! Loved our view of theBund, the river, and Pudong! Wish the staff had more English but their attitude was good and we got where we needed to every time
Stayed 4 nights in Oct 2018

8/10 Good

Jeremy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position, loads of character, not too big, good value. Second time I have stayed, just what I need in Shanghai
Stayed 3 nights in Oct 2018

6/10 Okay

THITINUN

Liked: Cleanliness, staff & service, room comfort
Check-in & Check-out staff are good manner but slow due to groups. Breakfast is average as for domestic tour group. Friendly manag
Stayed 2 nights in Oct 2018

10/10 Excellent

Weichuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great. But the food in the Chinese restaurant is obviously overcharged. It is also difficult to hail a taxi going to Yuyuan.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good, except that the carpet has some smoke burning marks which made the appearance not as good as it should be.
Stayed 2 nights in May 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel is exceptionally located in Shanghai. It is close to everything i.e. i.e. Bund, yet the neighbourhood is quiet. It is safe to walk around at night. Transportation-wise it is easy to get to and from. And you can't beat if for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It's the small things that make a difference
Firstly I would say this is a nice hotel and in a great location. I would give the hotel a much better rating but for the niggling small things. I was not too upset by the water leak in my bathroom (which was solved rapidly) but expected better advice from the concierge when I asked about a trip outside the city. He really should be able to help visitors and know about buses/trains. The thing than annoyed me most was that I paid for the executive floor believing that you got some benefit. When I asked if they could print my airplane tickets they said that it would cost me 10 yuan per page which seems extortionate. When I complained the staff said that if I wanted to save money I might be able to find a shop in town that would print the tickets more cheaply! Surely printing a page of text costs almost nothing and should be part of the executive package? Anyway, I would not advise booking the executive rooms as the breakfast offered in the executive lounge is worse than the standard breakfast in the restaurant and the free afternoon tea consists of a few tired looking snacks, rather disappointing, I was expecting more.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Disliked: Staff & service
Glorious view down the Bund
The downside was breakfast wasn't included. Where are foreigners supposed to get breakfast otherwise?
Stayed 5 nights in Nov 2017

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best night view for Shanghai harbour.
Although the hotel is not nearby subway station but we can conveniently catch the Taxi. It has a great view in Shanghai located in front of the ancient heritage bridge. We can also see the night view of the whole harbour from the bridge.
Stayed 2 nights in Nov 2017

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

stuart, Glasgow

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
very disappointed
I booked a twin room for my daughters who were with me on this trip, I have stayed here before and find the location very handy. The hotel gave them a double and the very rude guy at reception insisted that a booking for a twin room was a booking for a double and the hotel had no obligation to give a twin room. The room I had was dirty, the carpet was stained in multiple places and the corridor and room smelled of smoke, daughters room on the floor above was the same. Also found locals being dealt with at reception before non locals which was very disturbing, felt like discrimination . I would not recommend this hotel and would not stay here again
Stayed 3 nights in Aug 2017

8/10 Good

greg, hobart australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to the bund
liked the hotel they go out of the way to please and the check in reception are/service is first class any problems are quickly corrected

10/10 Excellent

Marianne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broadway Mansions was in a perfect location.
Shanghai is a beautiful city with friendly people.

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Dishonest Staff but Hotel is Very Good
Unfortunately I would have to say the Staff were dishonest. I had already paid for the hotel Room upgrade, where cash was exchanged, but on the day of checking out, they claimed I never paid. They then had someone showing me video evidence of me not paying and quite conveniently 20 seconds had gone missing. So ended up paying for the upgrade twice Not happy with hotel. However the Hotel is very nice, great room and facilities. The view of the river and part of the Skyline was amazing

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade to an executive room
This hotel is nice if you upgrade to the executive rooms. They care much more about their customers that are on the executive floors. Our original room was very small, with a round bed, and not very nice. We switched to an upgraded room and it was much nicer. They also have free food in the executive lounge.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unpolite staff
Very unpolite staff, no desire to serve, people raising there voices on the hall every single everyday...

8/10 Good

Bruce, Currumbin

Liked: Cleanliness, staff & service, room comfort
Great Stay

10/10 Excellent

Lorette, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Rooms
The hotel room was really big and it is very close to The Bund.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
A very upsetting experience.

8/10 Good

John

Liked: Cleanliness, room comfort

10/10 Excellent

charles, Union, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best standard hotels in Shanghai
I have stayed at the Broadway Mansions several times over the pas few years and it is hard to beat. It is not a luxury hotel but it has so much to offer for the price. The breakfast is better than most and the location is superb. You can walk to just about anyplace around the Bund (Yu Gardens, Nanjing Rd E, The Bund, Restaurants) and the night views of the Bund and the Huangpu River are terrific. The price is reasonable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Very noisy staff, bad english, long check in/out. The only good thing is the location

4/10 Poor

Tikan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found cockroach in the executive river view room!!!

4/10 Poor

Tikan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JJJJin

Liked: Cleanliness, staff & service, room comfort
Fairly good
Location is good. The building is too old and the room too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to Bund and Metro
We always stay here. Starbucks is 2 blocks away. View of famous bridge is right across the street. Great little British Bar on the first floor. Takes a hour to get to Pudong airport by Metro - but you will never get stuck in a traffic jam again.

10/10 Excellent

C J, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always comfortable
Stayed here several times. High quality first rate experience

10/10 Excellent

Timothy L.

Liked: Cleanliness, staff & service, room comfort
Awesome Family Trip
The hotel is just a few minutes away from the Bund. It's ideally located in downtown Shanghai for those travelers who are on budget.

8/10 Good

Cesar Augusto, florianopolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangai
it is a nice hotel with great location.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great price, pleasant stay
Check-in staff unhelpful with baggage. Room service excellent. Breakfast was average. Hotel itself was slightly difficult to navigate. Excellent price for executive room.

10/10 Excellent

Timothy L.

Liked: Cleanliness, staff & service, room comfort
Good family trip
The hotel exceeded my expectation. I would strongly recommend this hotel to other travelers.

10/10 Excellent

William T.

Liked: Cleanliness, staff & service, room comfort
Amazing stay in Shanghai
Hotel is very well located at the top of the Bund and close to metro stations for sightseeing around the city. Very comfy beds and all areas of hotel clean and well maintained. Enjoyed a very relaxing stay whole in Shanghai.

8/10 Good

Alan, Fishersville, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Value
A very nice, clean, friendly hotel conveniently located on the Bund for a very reasonable rate. Not located near a subway station is the only drawback.

10/10 Excellent

BKF, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located on The Bund in historic area of Shanghai
I have stayed at Broadway Mansions several times in the past and have always enjoyed it. It is clean and comfortable, the staff at check-in speak very good English, and it is right across the bridge from The Bund. Some of the rooms have lovely views of The Bund and the river, which is especially lovely after dark. The Bund is safe to stroll through in the evenings, and it is also very interesting to people-watch there. There are also several restaurants in the immediate area, so you don't have to eat at the hotel, which is very expensive.

4/10 Poor

Lan NH

Disliked: Cleanliness, staff & service, room comfort
The hotel really needs renovations to be five-star.
Location is great as other reviewers said. However the hotel is not five-star, but 3-star, I would say. And there are many hotels in the area with similar great location, as well as good price in Shanghai. First the room is not clean. I had to ask to change the room due to the dirty toilet and it is the first time for me to do this in my hotel stays. The new has clean toilet, but smaller and with similar dirty carpet as the first room ( even worse than the first room), and it is a smoking room. We did not ask to move to another room because we were tired and hungry just want to settle down as soon, and did not want more hassles. Then I have to say the service is not five-star. If the hotel room does not meet the basic criteria of cleanliness, guests should not be downgraded to a smaller room. We booked and paid for a room with king size bed and non smoking room the new room only has queen size bed and is smoking room. Anyway, I wouldn't recommend the hotel to others,as it is not the only hotel in that area.

10/10 Excellent

Marsha, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
A real gem.
Excellent choice for location, ambiance, and staff. Mars, who works on the concierge team is very pleasant, helpful and efficient, and helps makes our business there run smoothly. Have stayed many, many times at the Broadway and highly recommend it.