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Reviews of Hotel Silken Al Andalus Palace

4 out of 5
Hotel Silken Al Andalus Palace
Avenida de la Palmera s/n, esquina Parana, Seville, Seville

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

qun, Gillette

Travelled with family
Disliked: Amenities, property conditions & facilities
The design of the hotel is terrible, you can literally near noisy from all direction: two adjacent rooms, room above, etc. A huge hotel, but amenity barely basic, hotel is very dated, no nearby restaurants.
Stayed 2 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 15 Apr 2024
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff.
Stayed 1 night in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 12 Apr 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a large hotel for sure. Reception was most friendly and helpful. Room and bathroom was fine and clean. Good powerful shower. Beware if a Real Betis match is on. The Stadium is very nearly right next door :)
Stayed 3 nights in Apr 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 12 Apr 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Evaristo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is excellent. Very professional and polite. The room super clean every day. Good food. The buffet could more varied. Excellent breakfast.
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Apr 2024
Dear Customer,Thank you very much for your kind comments and high ratings of our Hotel, staff and services. We are delighted that you had a great experience with us. It has been a pleasure for us to have you and we hope you can visit us again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super clean
Stayed 3 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 4 Apr 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

wilma

Travelled with family
Liked: Amenities
My family and me very happy with this hotel
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 4 Apr 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was right be the soccer stadium and easy enough to find. It had a nice cafe where we had dinner, and it had a variety of options, including gluten free pizza. The staff were friendly and helpful. We made a reservation for 4 people (2 adults, 2 kids) and actually had 4 separate beds in our room, which we all loved. There were USB charging outlets (which didn't require a special converter for international travelers). We used this to stay before we flew out of Seville, and it's about a 15 min drive to airport. Overall we had a great stay.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 4 Apr 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ceiling started to leak by the window. This was not acceptable.
Stayed 6 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 1 Apr 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Brian, McLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large rooms, well managed.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 1 Apr 2024
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was pleasant overall. The room was spacious and clean, providing a comfortable environment. Despite arriving early, the staff was accommodating and friendly, offering a place to store our luggage and providing the Wi-Fi password while our room was being prepared. One convenient aspect was the ability to purchase sightseeing bus tour tickets directly at the hotel. However, we found the distance to tourist attractions to be quite far. It would have been convenient to know earlier that the hotel offers bicycle rentals. Additionally, although the weather was still mild at 23 degrees Celsius, the pool was closed due to it being off-season. Despite these minor inconveniences, I would still recommend this hotel for its overall comfort and service.
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 1 Apr 2024
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

4/10 Poor

Lassalas

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 1 Apr 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Demi, Madrid

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 16 Apr 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Frank

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 15 Apr 2024
Dear Customer,We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

CARLOS

Travelled with family
Disliked: Property conditions & facilities
the hotel is very old
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 25 Mar 2024
Thank you very much for your evaluation,A cordial greeting.The Silken Al Andalus Palace team

8/10 Good

Maureen L, Salem

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good and the room was fine. My only complaint would be the restaurant for breakfast. It was so loud you couldn’t hear people speak at your own table
Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 18 Mar 2024
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

2/10 Terrible

Tony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities, room lacks table lamp, too dark to do work productively, took a long time and repeated calls to the reception before someone changed the ceiling bulbs. Room phone doesn't work, had to walk down to the lobby to get any services or help. The work thing was the absolutely terrible dinner. I specifically asked if the grilled served the night before would be available for the following evening dinner buffet and I was informed by the restaurant front area staff that the same menu would be served the next day. Not only that was not true, there were hardly any hot food, four metal food trays that normally would have hot food were all empty, and no kidding here, the rest of the food was absolutely way below standard, there were also no soda, no ice tea, no juice and not even hot water, you got to be kidding me... When I approached another hotel guest and enquired about his opinion for this hotel's dinner buffet, without any hesitation, he said "This Is A Scam!", for $25 Euro, I also felt this dinner place was, well... A Scam!. We were at an Indian restaurant the night before, 3 dishes, 2 nanns, 1 red wine and one Diet Coke (Coke Zero here), less than $40 Euro. The hotel charged $25 per person for this truly unpleasant meal. We spoke with the hotel manager the next morning when we checked out, the female hotel manager was very nice, listened to the voice of my dissatisfaction of the hotel's dinner buffet, and genuinely seemed concern and wanted to improve this hotel...
Stayed 4 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 18 Mar 2024
Dear guest;We thank you very much for choosing us as your Hotel during your recent travel to Seville and for sharing your opinion. We are very sorry for not beating your expectations and we will transmit your comment to our team to improve as much as possible. For us, is very important to know opinions from guests like you. Thats the only way to improve and get full satisfaction in our guests. We hope you to give us a chance to show you that improvement.Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

4/10 Poor

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely hotel and great value, completely spoiled by centralised heating that I was informed could not be changed and kept the room uncomfortably warm throughout the nights
Stayed 7 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 14 Mar 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,Mª Carmen Rodríguez A. Guest Relations Department

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 11 Mar 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

jose

Stayed 2 nights in Mar 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 1 Apr 2024
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Callum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t far from the centre of Seville 5 minutes on bus and 20 minutes walk
Stayed 3 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 5 Mar 2024
Dear Costumer,Thank you for choosing us on your recent stay at Seville and for sharing your opinion. We are glad to know you gave such a positive note of your stay and our location, as it certainly you can get to the city center in a few minutes, thanks to the bus stop next to the hotel, while enjoying the views, such as beautiful buildings and parks around. We hope to welcome you again soon, in order to offer you our best services and hospitality. Until then, receive our best regards.Sincerely,Mª Carmen Rodríguez A.Guest Relations Department

8/10 Good

paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were mostly excellent expect for the once a week buffet the manger terrible attitude and the shower in the room splashed all over the floor had to mop it up every time the cleaning staff absolutely brilliant
Stayed 4 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 13 Feb 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,

10/10 Excellent

Cristina Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 12 Feb 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Jean-Claude

Liked: Amenities
Property is far from downtown. Need a car. Staff were indifferent. Toilet was blocked and no Aircond adjustment in room ,had to change room twice. Purchased water from vending machine. Took my money twice €4 but did not give the water bottles.Complained to reception, they did not offer any help other than “you have to call the number on the machine and they will give you the money back”. Whilst I don’t have a phone and don’t speak Spainish. Not very helpful. Would not stay here again.
Stayed 3 nights in Feb 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 9 Feb 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Aseel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Well decorated hotel (indoor and outdoor) spaces. -Rich breakfast buffet. -Nice and polite staff.
Stayed 13 nights in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 9 Feb 2024
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Tran Thuy, West Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 22 Jan 2024
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 19 Jan 2024
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Seville
A really good hotel, easy to get into the centre, but also lots to do a short walk away. The ONLY bad thing is the breakfast is too expensive
Stayed 2 nights in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 19 Jan 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from Mª Carmen Rodríguez A. Guest Relations Department on 10 Jan 2024
Estimado Cliente,En nombre de todos los que formamos parte del Hotel Silken Al-Andalus Palace, le damos las gracias por tan excelente valoraciónNos complace saber por su puntuación que hemos superado sus expectativas y se ha sentido tan bien atenido.Todo el equipo que formamos parte del Hotel estaremos encantados de recibirle nuevamente en su próximo viaje a esta bella ciudad. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Wenjing

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
not valid for the money
The Hall is bright and nice, but the room is old and the facility is very poor, no tea maker, no sewing kit... it doesn't look like four star hotel. The breakfast is more expensive.
Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 10 Jan 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

mona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall we enjoyed our stay, but found ac was not very effective and no microwave in room, which was a bit challenging with kids. Restaurants were good and staff was courteous
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 10 Jan 2024
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely,Mª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 10 Jan 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 10 Jan 2024
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 Terrible

hessamadin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend the hotel to anyone
Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 Terrible

Isabel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mª Carmen Rodríguez A. Guest Relations Department on 12 Feb 2024
Estimado Cliente,Ante todo queremos agradecerle que nos eligiera como su Hotel en Sevilla durante su reciente estancia en esta bonita ciudad y que transmitiese su valoración.Por la valoración general que hace, lamentamos sinceramente no haber conseguido su plena satisfacción. Le agradecemos que nos dé la oportunidad de mejorar en todo lo posible con sus sugerencias, solo de esta forma podremos trabajar para conseguir la plena satisfacción de nuestros clientes.Reciba un cordial saludo,AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Calum

Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Calum, thank you so much for sharing your experience and helping other travelers get to know us better.Kindest regards.Mª Carmen Rodríguez A. Guest Relations Department

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Okay-ish. Not worth 4 star rating
Decent hotel, but the rooms were definitely not 4 star, maybe 2.5-3 star would be a better rating. No water bottles, empty minibar, no coffee machine, etc.
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Dear Customer,Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 Terrible

amir

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room not clean/ Room Door was broken/ Hair blower was broken/ Hotel was old and dirty! Shower was not clean! Food was mediocre and over priced.
Stayed 3 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was decent however not spectacular- which is why I gave it a 4 star overall rating. Th restaurant was really bad. This is Sevilla for goodness sake! Please improve your food!
Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Velazquez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 8 Jan 2024
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Christopher, Weston Super Mare

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Real Betis. Good breakfast. Easy to get to good price
Stayed 1 night in Dec 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 22 Dec 2023
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

6/10 Okay

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not great for me!
Not suitable for disabled guests! I had requested an accessible bathroom but they told me they only had one and it was small. I was travelling with a friend and we wanted a twin room. My room ( lovely and large with a terrace) only had a shower over a bath which I couldn’t access. They showed me a much smaller and dark room with tiny, high up windows because it had a separate bath and shower but again I couldn’t access the shower plus there was nothing to hold onto! I’d hoped to have a swim and shower off by the pool as a last resort but the pool was closed. I spent a whole week unshowered and had to wash my hair in the basin!! The hotel is spacious, and the service from the staff is good. The buffet breakfast and dinners are very good, but obviously the lack of an accessible bathroom let it down for me.
Stayed 7 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 9 Nov 2023
Cher client,Tout d'abord, nous tenons à vous remercier de nous avoir choisis comme hôtel à Séville lors de votre récent séjour dans cette belle ville et de nous avoir transmis votre évaluation.Sur la base de votre appréciation globale, nous regrettons sincèrement de ne pas avoir obtenu votre entière satisfaction. Nous apprécions que vous nous donniez la possibilité d'améliorer autant que possible vos suggestions, que nous transmettrons à toute notre équipe pour travailler et améliorer la pleine satisfaction de nos clients.Sincères salutations,CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 Good

Jora

Great hotel friendly helpful staff
Stayed 3 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 9 Nov 2023
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
I had a wonderful experience. I stayed in a junior suite & was pleasantly surprissed at how large the room was. My room was lovely, the hotel was clean, friendly & the breakfast was very good (worth the extra money) The pool was lovely but the weather was not conducive to enjoy it.
Stayed 4 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 3 Nov 2023
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Bascunan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in every way.
Stayed 3 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 3 Nov 2023
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Michelle

Travelled with family
Liked: Room comfort
Stayed 3 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 30 Oct 2023
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Rona

Stayed 4 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 12 Dec 2023
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Pasquale

Stayed 1 night in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 30 Oct 2023
Cher client,Merci de nous avoir choisis comme hôtel à Séville et de transmettre votre évaluation de votre séjour à d'autres voyageurs.Nous espérons que votre séjour a été très agréable et que vous gardez de bons souvenirs de notre Hôtel et de notre personnel.Nous serons ravis de vous accueillir à nouveau lors de votre prochain voyage à Séville et de vous offrir le meilleur de notre attention. D'ici là, recevez un salut cordial.CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely big pool!
We stayed for 1 week in October, hotel is about a 10min taxi ride from the centre which varied between €7 - €11 depending on time of day. The hotel is large, pool is big & clean. Free towels are supplied by the lifeguard. Due to the time of year the outside bar was closed which was a bit disappointing but it was late in the year so I understand. We went to the local supermarket & got some water/beer & wine which we kept in a cool bag & covered with ice, this saved us having to move too far for a drink. The rooms were a decent size, they had free toiletries, a free safe & a small fridge. They were cleaned everyday & new towels provided if you left the used ones on the bath. My only complaint was the fact there was no iron available in the hotel. They offer a laundry/iron service but it’s pretty expensive. We ended up buying an iron from a local shop for €20 instead. Seville is a lovely city & we plan to visit again, if maybe try & find a hotel nearer the centre next time if the price was ok, although we couldn’t get close to beating the price of this place even adding in the taxi costs.
Stayed 7 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 30 Oct 2023
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A.Guest Relations Department

10/10 Excellent

Glynis Rosamund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room nice & big, both breakfast and dinner were particularly excellent.
Stayed 3 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 20 Oct 2023
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 Good

Henry

Nothing special bit out of the way bus or taxi if you wanted to visit old town area Walk into town takes around the hour
Stayed 7 nights in Oct 2023
Response from Mª Carmen Rodríguez A. Guest Relations Department on 16 Oct 2023
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department