Serra Holidays from NZ$1,321

Super comfy bed. Close to airport.

The hotel is located in a great central location, very walkable. I felt safe since I was alone. The rooms were quiet and beds very comfortable. There were slippers, even a straightener and robes. There was water and free drinks in the fridge. There was no wine in the room as promoted. The reception staff and guest services were not at all friendly except the housekeeping staff who came for turndown service. The room was clean but the shower needs a deep cleanup.

Very clean. All the staff with whom we interacted were very helpful and courteous. Great location. Wonderful breakfast (though we wish it started a little earlier).

We arrived on a Sunday evening, and discovered that the electric blind on the window was broken. After trying to fix it, with no success, we were moved to another room and upgraded. Much appreciated, the staff were responsive and did their best to make things right for two tired travellers. The hotel is in a great location, with restaurants and shops right around the corner. Added advantage was being a block away from Rossio Square, where the Christmas market was in full swing. We would use this hotel when we come back to Lisbon, so convenient for everything.

The room was small but extremely clean; great spot to walk about; close to Rossio Square and Alfama. Pleasant and helpful staff. Coffee in room was great. Did not have breakfast there so can not comment. Staff did assist with transportation to airport. Overall, good choice.