Indoor pool

Reviews of Lotte Hotel Seoul

5 out of 5
Lotte Hotel Seoul
30, Eulji-ro, Jung-gu, Seoul, Seoul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 953 out of 1368 reviews" "
Rating 8 - Good. 260 out of 1368 reviews" "
Rating 6 - Okay. 96 out of 1368 reviews" "
Rating 4 - Poor. 39 out of 1368 reviews" "
Rating 2 - Terrible. 20 out of 1368 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kong Boo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no chairs/sofas in the reception area for guests to rest
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay, added good memories to our vacation in Seoul.
Stayed 2 nights in Mar 2024

10/10 Excellent

sungmeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so nice and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintsined . Attentive responsive staff that know english
Stayed 5 nights in Mar 2024

10/10 Excellent

m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Executive Tower, Junior Suite. Definitely one of the best hotels we’ve stayed at. A beautiful, absolutely spotless hotel at a great location. Best of all were the amazing staff and outstanding service. We’ll be back!
Stayed 6 nights in Feb 2024

10/10 Excellent

Bei, elk grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Korea and stayed at Lotte Hotel Seoul. It’s been a wonderful experience!
Stayed 4 nights in Mar 2024

10/10 Excellent

Min Kyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

TONGFAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing. Would recommend friends and family to go.
Stayed 5 nights in Feb 2024

10/10 Excellent

Sung Woo, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very much satisfied. Should come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Selin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel.
Stayed 2 nights in Mar 2024

4/10 Poor

Eny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

VICKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and bathrooms were large and luxurious with plenty of room for suitcases. Staff were extremely helpful and made checking in quick and easy. They also arranged transport to and from the airport with made our late arrival much easier.
Stayed 4 nights in Feb 2024

10/10 Excellent

SOK KUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is one of the top hotel in korea. staff are very friendly.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Christopher

Stayed 3 nights in Feb 2024

8/10 Good

Homer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is really good, location is very close to everything, which is very convenient. Its a 4 star hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and excellent staff
Stayed 6 nights in Jan 2024

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main tower rooms need a major upgrade. It’s in a very deteriorated condition and I took pics and don’t know if you can upload.
Stayed 10 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I have ever stayed at in EVERY way!!! The staff were all so kind, helpful and accommodating!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a go to place/hotel in Seoul. It's conveniently located with the airport bus, center of shopping places and different kinds and levels of restaurants. The staff here are always so courteous.
Stayed 2 nights in Jan 2024

8/10 Good

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Smart manager and staff. Great place to stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Seoung A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nicely maintained property.
Stayed 5 nights in Jan 2024

10/10 Excellent

RONALD, Rhodes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and I got a free bottle of wine!
Stayed 5 nights in Jan 2024

10/10 Excellent

Agnes

Stayed 3 nights in Jan 2024

10/10 Excellent

Yuria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, great locations, great services, wonderful time.
Stayed 3 nights in Dec 2023

8/10 Good

sheetal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and location!
Stayed 4 nights in Dec 2023

10/10 Excellent

Kenneth

Stayed 4 nights in Dec 2023

10/10 Excellent

Keola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yee Kok, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Kanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and very comfortable stay. I will definitely come back and stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hwayong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

style

Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Evisa, Sierra Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, close to numerous shops, to the infamous walk street that has all the street food carts, plus the underground market. Also, the metro is right there for travel access to anywhere in Seoul. Loved the stay!!
Stayed 2 nights in Dec 2023

10/10 Excellent

hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Staff was kind and helpful. Room was spacious and clean. Overall great experience. I would like to come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mi Jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and the lounge was excellent for breakfast and dinner.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Stayed 6 nights in Dec 2023

8/10 Good

Saud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not much dining options
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location Got upgraded as I am a silver member which was a bonus However on checkout they charged for the wine which was supposed to be free and we had to point out Overall very happy with our stay
Stayed 4 nights in Dec 2023

10/10 Excellent

Abdulilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Dec 2023

10/10 Excellent

Nathanael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! The gym was really nice and there are so many amenities.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel location is good, clean, staff and services are great.
Stayed 11 nights in Dec 2023

4/10 Poor

Hannah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
one of the beds collapsed in the middle of the night, deteriorating condition. Sauna which is part of the amenities is excluded and you have to pay separately (about $40 per person) which is ridiculous. Pool was nice but the area for hotel guests limited while the other half for members half empty. No VIP benefits other than a bottle of wine (no thank you note or anything else). Really disappointed with the service and amenities overall and will not stay here again. There are other 5 star hotels with 5 star amenities and service, not here.
Stayed 1 night in Dec 2023

10/10 Excellent

YANHUA

Stayed 7 nights in Dec 2023

10/10 Excellent

JASSIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

8/10 Good

inhae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Hanna

Stayed 6 nights in Nov 2023