Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of OYO Hotel Starlite Seneca Falls

2 out of 5
OYO Hotel Starlite Seneca Falls
101 U.S. Route 20, Seneca Falls, NY

Reviews

5.6
Rating 10 - Excellent. 40 out of 262 reviews" "
Rating 8 - Good. 55 out of 262 reviews" "
Rating 6 - Okay. 45 out of 262 reviews" "
Rating 4 - Poor. 44 out of 262 reviews" "
Rating 2 - Terrible. 78 out of 262 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER EVER EVER stay at this place. I WOULD ADVISE ANYONE ELSE WHO LOOKA FOR A PLACE TO STAY, AVOID THIS!!!! The pictures do not match the rooms, completely different when u get there. The rooms are painted RED and white. The website lies. THE ROOM WAS DIRTY!!!! THERE WAS A PLANT GROWING IN THE DOOR OPENING I HAD TO BREAK OFF. THERE WAS MOLD FROM ONE END OF THE ROOM TO THE OTHER. WATER DAMAGE ON THE FLOOR BOARDS ALONG WITH MOLD UP THEM. THE TABLE HAD WATER MARKS ON THE LEGS AND THE TABLE WAS DIRTY. THE FLOOR WAS SEEPING WATER THROUGHOUT THE ROOM. I HAVE PICTURES OF THAT TOO. IT WAS RAINING AND THE SEALS ON THE DOOR WERE GONE AND THE WATER DRAINED IN THROUGH THE DOOR. THE BED HAD HUGE BROWN STAINS ON EACH SIDE. THE MATTRESS WAS STAINED IN MULTIPLE AREAS. THAT WASNT EVEN COVERED IT WAS VISIBLE BY EYE. MULTIPLE STAINS ON THE BEDDING. THE BED WAS SUPPORTED WITH WOOD PLANKS AND HELD TOGETHER WITH THESE METAL BRACKETS. THE BED WAS FALLING APART. THEN WHEN I ASKED FOR A REFUND SHE SAID SHE COULDNT DUE ANYTHING ABOUT IT. IM SORRY BUT THUS IS FALSE ADVERTISING. SO DISGUSTED WITH THIS PLACE. CHARGE 178$ FOR ONE NIGHT FOR IT TO END UP LIKE THIS!!! EXPEDIA.COM SHOULD BE ASHAMED TO EVEN ADVERTISE A PLACE LIKE THIS ON THERE WEBSITE. ITS APPALLING, UNSAFE AND IN HORRIBLE CONDITIONS!!!
Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Room was very hot, no thermostat, had to keep air conditioner on the whole time. Very dirty air conditioner as seen in photo. Unable to use TV, remote not working. Not given WiFi password or phone number to office, no paperwork in room. Room with kitchen, stove burners with dirty foil. No dish soap, no hand towels or paper towels. No hand towel in bathroom.
Stove burners with dirty foil
Stayed 1 night in Dec 2023

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Septic issues
Stayed 2 nights in Dec 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

sofia

Liked: Cleanliness, staff & service, property conditions & facilities
El luga limpio y tranquilo
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveller

This place is not even qualified to be a motel but they claimed they are a hotel. They stole my money because i refused to stay at the their dump after I saw the room. The liar Gina told me the person who was responsible to issue the refund was not in and the refund will be done in the morning. The liars told Expedia that they would refund my money and stole it. I asked to see the room before I checked in and she refused because she knew it was a complete dump.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Amenities
Dirty.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people very easy to work with
Stayed 1 night in Nov 2023

4/10 Poor

Terry

Liked: Cleanliness, property conditions & facilities
Will pass next time
They did not have my reservation on file. Had to pay more than expected for room.
Stayed 1 night in Oct 2023

8/10 Good

john

Stayed 2 nights in Oct 2023

10/10 Excellent

Sallie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Would stay here again
Stayed 1 night in Oct 2023

4/10 Poor

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 night stay
When I went to check in lady at the front desk told me I didn’t have a reservation. Chatted with hotels.com and they got it straightened out. Outside isn’t very appealing. But room was great.
Stayed 1 night in Oct 2023
Response from Eva on 13 Oct 2023
Hi, Anthony! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Sincere Apologies, Jake! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that great if a place to stay rooms had smoke smell and smelt like it had mold in the room
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Cheryl! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poop in the shower
When we got there, they put us in the first room that smell like smoke and moldy, and like the carpet was wet so they moved us to another room and in the morning while I was showering, my daughter flush the toilet and fecal material came up into the shower and also the toilet was leaking all over the floor. It was horrible. I would not recommend staying there at all I was never offered a refund or anything. Just another towel if I wanted to take another shower.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Apologies for the problems you had faced, Cheryl! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

6/10 Okay

Tina

Liked: Cleanliness, property conditions & facilities
No sink in the bathroom
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
We are sorry the stay turned out to be an average one, Tina! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

6/10 Okay

Edward

Travelled with group
The manager was helpful and pleasant. The property appeared to be temporary housing, possibly section 8. Three rooms with two beds each had been reserved but only one was available. A second had sofa bed.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Edward! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not so great a stay
Room that I had booked was "not available" when we arrived to check in. The room we were given as a replacement only had a shower and no tub. There were water stains on the baseboard mouldings. During the second night of our stay we found live bugs on the carpeting.
Stayed 2 nights in Sep 2023

2/10 Terrible

SARAH MARIA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and smelly
We are travelling as a family around USA so we have chosen cheap accommodation to use simply to sleep over , use wash facilities and get ready for the next day . Our requirements were therefore simple : clean / quiet / safe . The reception and room stank of an old people’s care home ( that’s polite for urine ) . The room itself was ok for what we needed but the air con didn’t work properly so we were hot all night and the windows didn’t lock so we didn’t feel safe as we were on a ground floor and the large windows could simply be lifted to get in . I noticed the fire alarm was broken to so didn’t inspire confidence. That being said after getting used to the smell and barricading the windows we ticked one box ( quiet )
Stayed 1 night in Aug 2023
Response from Tim on 12 Sept 2023
We are sorry the stay turned out to be an average one, Sarah! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Scott

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 words...bed bugs.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Scott! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

6/10 Okay

Mike

Stayed 2 nights in Aug 2023

8/10 Good

Timothy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff
Stayed 2 nights in Aug 2023
Response from Barbara on 12 Sept 2023
Pleased to hear your kind words of gratitude, Timothy! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable
Only issue fridge was unplugged took a whole day to get it to cool
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, David! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Eva

4/10 Poor

Susanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel was okay for just sleeping 1 night. It was quiet enough for us to sleep all night despite being on a main road. However it could have been cleaner, and the towels were very thin. But keep in mind it was one of the cheapest hotels in the area.
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept 2023
Hi, Susanna! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

6/10 Okay

Tina

Liked: Staff & service
Pleasant owner / operators.
The owner was very nice for check in and provided me an upgrade from my original reservation. This was a very nice gesture. The room was a minimalist approach, it did have a refrigerator and was a suite arrangement. The floors and the bathroom needed a little more attention on cleaning. It was tolerable. The bed was very hard and the A/C unit cycled all night. The second night was better as we used constant fan since it was cooler temperatures. And the bed although still hard was easier to sleep on due to us being exhausted from our daytime adventures.
Stayed 2 nights in Jul 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Tina! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not great, just ok
The room we booked was not available upon arrival. My family of 6 had to separate into two rooms. Thankfully they had two rooms but were not close together which is hard with small kids. We were not charged for this inconvenience, which I appreciated. The rooms were musty with an odd smell and in need of renovation. The beds were not incredibly comfortable. It was quiet, and close enough to the National Park we were seeing. We were only there for one night and that was enough for us.
Stayed 1 night in Jul 2023
Response from Barbara on 12 Sept 2023
Hello, Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

6/10 Okay

Arielle

Stayed 3 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Arielle! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet, staff friendly
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Loved to hear this, James! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hey, Sharon! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

8/10 Good

Susan, Philadelphia

Liked: Cleanliness, staff & service
The area was well-kept. I was undisturbed and happy with the quiet and location, near, but not in-town and near a major highway.
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Susan! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Barret

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and the AC was good. The location was close to town but quiet enough to sleep and relax.
Stayed 4 nights in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Barret! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
No frills stay
Staff super friendly. Not the best condition hotel but works as a cheap quiet stay. Rooms look newly remodled. Wish outside was as decent as inside.
Stayed 4 nights in Jul 2023
Response from Ammy on 15 Jul 2023
Thanks for the positive rating, Michelle! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Arlinee

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for the money, quiet and decent
Stayed 2 nights in Jul 2023
Response from Maria on 10 Jul 2023
Thanks for your kind and lovely words, Arlinee! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

8/10 Good

Annette

Liked: Cleanliness, staff & service
Room was clean. Air conditioning worked. Staff were nice. Good place to stay.
Stayed 2 nights in Jun 2023
Response from Ammy on 30 Jun 2023
Hi, Annette! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Not the experience we expected, but a good one
The staff was extremely pleasant and nicely helped us pick an alternative room, since the kitchenette we had reserved several months ago couldn't be used because it had been, according to them, damaged by malicious prior guests. We had been traveling for over five weeks using kitchenettes but we were able to make the adjustment for a few nights. The room we stayed in was very clean and reasonably quiet. We made full use of the microwave, fridge, and freezer (which was a little bigger than in most hotel rooms - an especially good thing in a hotel that has no ice machine) and only slightly missed having a kitchen sink. There was plenty of hot water, and the air conditioner worked well. The bed was comfortable ... oddly, the king mattress was turned sideways, which made it super wide. Though we had paid the new price at check-in, a day later OYO attempted to charge the original cost to our card, probably because the original reservation had not been updated. Fortunately, our credit card company rejected it. This is likely a training issue, but it was an inconvenience that has triggered some follow-up work for us. We stayed at this hotel a number of years ago, and the proprietors have been doing a great job of updating and upgrading over time. It is too bad that guests feel it's okay to destroy other people's property; I hope the hotel is able to restore its kitchenette soon.
Stayed 2 nights in Jun 2023
Response from Ammy on 30 Jun 2023
Hi, Linda! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Maria on 26 Jun 2023
Hi, Sharon! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Maria

2/10 Terrible

joseph

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is a dump
Stayed 3 nights in Jun 2023
Response from Barbara on 21 Jun 2023
Sorry for the inconvenience, Joseph! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

4/10 Poor

Jim

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expedia and The property manager had different intell on our reservations. There were 4 couples in our group. None of us were happy with our rooms. The entire facility really needs to be rebuilt from the ground up. We were never visited by any sort of maid. The manager was pleasant and apologetic, but the the entire property was misrepresented. Won't be coming back
Stayed 3 nights in Jun 2023
Response from Noah on 21 Jun 2023
We are extremely sorry to know this, Jim! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I travel a lot for work and I have stayed at this property quite a few times. It's always clean and quiet. The staff are so kind and welcoming. It's right outside of Seneca Falls which has a lot of dining options and shops. Could not recommend this place enough
Response from Joey on 21 Jun 2023
Hi, Daniel! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

8/10 Good

Mark, WILKESBORO

Stayed 1 night in Jun 2023
Response from Ammy on 30 Jun 2023
Thanks for the positive rating, Mark! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Joey on 21 Jun 2023
Hi, Sharon! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was rude, awful experience! The woman couldn’t have cared less about service. i’ll never go back!!!
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hi, John! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Adequate
Room was clean and cleaned daily. No tissues in the room. Bath towels very small, thin and rough (not soft or plush). Door needed paint. Manager looked after my boat (advised us of accessory power on). Acceptable and convenient. I would come back.
Stayed 3 nights in May 2023
Response from Ammy on 24 May 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Barbara on 18 May 2023
Hi, Rube! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

4/10 Poor

Terry

Travelled with family
Disliked: Staff & service, property conditions & facilities
No thanks, not again
The check in desk area was dirty and crowded. The exterior and interior paint was peeling. The only chair in the room was fabric and badly, freshly stained. There was no phone in the room, you had to go to the office for help (i.e., they gave me no internet connection information at check in). There were limited towels and wash cloths, no hooks in the bathroom, no hangers. When I checked out I had to ring the doorbell at the office because the door was locked. She came to a side window and talked to me through the raised window and screen.
Stayed 1 night in May 2023
Response from Maria on 18 May 2023
Hi, Terry! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Room interiors were clean, sound insulation was a bit lacking, but the other guests were sufficiently quiet.
Stayed 2 nights in May 2023
Response from Barbara on 18 May 2023
Sorry for the hassle you faced, Kenneth! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Eh
Stayed 2 nights in Apr 2023
Response from Ammy on 30 Jun 2023
Hi, Sarah! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Paulo César

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot has super brigh lights that stayed on all time making almost impossible to have a dark roo. The bedsheets had holes. The towels were super smelly. The shampoo and body wash were horrible.
Stayed 3 nights in Apr 2023