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Reviews of Best Western Cottonwood Inn

2.5 out of 5
Best Western Cottonwood Inn
993 S Main St, Cottonwood, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Luis, Santa Ana

Liked: Staff & service
Convenient
Stayed 3 nights in Mar 2024

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was dirty
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheryl

Liked: Cleanliness
Hotel was very. Lean, beds we’re comfortable and staff was amazing
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

8/10 Good

Laurie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Do NOT book a King Bed at this hotel if you have limited mobility. There is no elevator on site and ALL King size beds are on the 2nd floor, when we checked in and this was brought to our attention all the bottom floor rooms had already been booked. My poor husband waiting for hip surgery had to hobble up and down stairs, I’ll be more mindful to look for this restriction next time I book
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

4/10 Poor

Jeanette

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. We hope you will give us another opportunity.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly. Clean. All we needed for our overnight stay.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for your comments. Please visit us again in the near future.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 11 Mar 2024
Thank you for rating your stay. We strive hard to provide a positive guest experience. Please visit us again.

10/10 Excellent

kristine, Tucson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice variety of breakfast foods. No elevator which made it difficult for me since by the time we got to the hotel my grandkids were sleeping and that meant i had to carry each of them, and lugguge up a flight of stairs in middle of night.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for your comments. I sincerely apologize you had to carry your grandkids up the stairs. We try and place our guests with children on the ground floor due to situations such as this and noise. I hope you will visit us again.

10/10 Excellent

Mireya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to Sedona
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for rating your stay a 5/5. We appreciate your business and hope you will visit us again soon.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, comfy bed
Stayed 1 night in Jan 2024
Response from FD Supervisor on 28 Jan 2024
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Daphne

Stayed 2 nights in Dec 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

8/10 Good

Anupam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice place to stay with clean and spacious room. We had bonus breakfast. Reception was warm and welcoming. Check in process was breeze. Only caveat was that breakfast lounge was small and was really crowded in the morning. Area itself was secluded so felt like bit unsafe. But, overall excellent experience with our stay and will greatly recommend it for anyone looking to stay in that area.
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and friendly staff.
Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

10/10 Excellent

Bhuvaneshwaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service! The breakfast was delicious!!
Stayed 1 night in Dec 2023
Response from FD Supervisor on 27 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Christopher, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 1 night in Dec 2023
Response from FD Supervisor on 23 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Allison

Stayed 2 nights in Dec 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Robert, Oro Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy intersection yet pretty quiet. Clean, breakfast is what you get now a days. Not bad for the rates.
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 16 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a long day!
We had a really good day but tiring. It was good to know that we had a room reserved at Best Western Cottonwood Inn. We slept really well. The shower was outstanding with plenty of water pressure and good shower head.
Stayed 1 night in Dec 2023
Response from FD Supervisor on 14 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute clean and cozy
Stayed 3 nights in Dec 2023
Response from FD Supervisor on 14 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Roberta

Stayed 1 night in Dec 2023
Response from FD Supervisor on 12 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, room comfort
Felt the accommodation was over priced. Could hear people walking about in room above us. Very basic motel style hotel not worth the price we paid.
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 7 Dec 2023
-Thank you for taking the time to write a review. I value any comments that can be used toimprove our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.

8/10 Good

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv only got 1 channel and that was not worth watching. But that was ok since we were tired.
Stayed 1 night in Nov 2023
Response from FD Supervisor on 7 Dec 2023
Thank you for rating your stay. We hope you will visit us again in the future.

8/10 Good

Jennifer

Stayed 1 night in Nov 2023
Response from FD Supervisor on 20 Dec 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to Verde Canyon Railroad. Downtown loaded with stores and restaurant. Buffet breakfast excellent. Good choice for us.
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 30 Nov 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Kenta

Stayed 3 nights in Nov 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Very nice, helpful, friendly staff; about 5 EV Charging stations, solar panels to power the property, clean rooms, wide breadth of breakfast buffet selection, lots of parking spaces Cons: Slightly older property, but still comfortable to stay
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Phuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. My family like it and my kids loved the pool and gym room.
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

4/10 Poor

Catherine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our door would not work with the key card. We had do get help everytime we wanted to get in. Shower had very low water pressure. Breafast ended at 9 even on the day after Thanksgiving with lots of guest
Stayed 3 nights in Nov 2023
Response from GM on 27 Nov 2023
Thank you for your comments. We apologize for the inconvenience you experienced with the door lock. We have new locks on the property and will be installed next week. Our apologies again for the inconvenience.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Parking close to room. Nice size king room, with patio and comfortable bed, linens. Clean room. Breakfast was standard fare. Staff was polite. Area was quite, walkable to food. Would stay again.
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for rating your stay. We hope you will visit us again in the future.

10/10 Excellent

McKinley

Stayed 2 nights in Nov 2023
Response from FD Supervisor on 7 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely Unexpected
From the parking area covered with giant solar collectors to the veggie frittata breakfast, we were wowed from beginning to end. What I expected was a standard room with adjoining units, above, beside and below, but what we received was a casita with a private rear courtyard and only one wall shared! Granted, most units are not like this, but I did not expect this for the price. Looking forward to staying again!
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank you so much for the 10/10. We are pleased your stay was more than expected and hope to see you again real soon.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond our expectations
Stayed 3 nights in Nov 2023
Response from GM on 27 Nov 2023
Thank you so much for the wonderful review. We strive very hard to exceed our guest expectations and are so happy we succeeded for your stay.

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023
Response from FD Supervisor on 30 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

8/10 Good

Michiru, San Francisco

Travelled with family
Liked: Cleanliness, staff & service
A bit outdated, but staff was really friendly and helpful
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

Adria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay for myself and Bonnie and Clyde
Stayed 3 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Samara

Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Staff, I gave the receptionist the wrong card at check out and i called and she held it for us to come back and get it.
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

10/10 Excellent

ED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
The front desk people were awesome. Location is perfect for seeing the local sites. Room and parking were very good.
Stayed 3 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank you so much for your comments. We love happy travelers. Please come back and see us again soon.

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank you for rating your stay. We hope you will come back again real soon.

10/10 Excellent

Luis A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thankyou for the rating of 10! Please visit us again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Under the strange circumstance...EXCELLENT
Long story; but due to an "Overbooked hotel" in another town; (we had booked 3 months earlier!) hotels.com sent us to Cottonwood. It was late, we were exhausted...the moment we tried to check into this hotel; an accident occured which took out the power over several blocks. Unable to check in; no obvious signs of power outage (still had lights; but front desk had no internet or phones) we had another Hour delay to check in. Staff felt bad but were unsure what had happened, it was honestly a mess... finally by 12:30 am we were walked to our room and settled in in the dark. No lights no heat no cooling; we slept like the dead! Next day still no internet. We had a venue to attend in the "other town". The staff was kind and courteous. We behaved politely! Tough situations (definitely first world problems) should make us all realize, check in on the world and be grateful. Still don't know the condition of the driver who took out power for several complexes in the locality. Be nice to the staff! They do a great job in times of uncertainty!
Stayed 2 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank so much for your graciousness and patience during a very strange and unusual event. I've been GM of this hotel for 17 years and this was a first for me. Hopefully next time you are in the area, you will choose to stay with us instead of "the other town". Thank you again.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in Oct 2023
Response from FD Supervisor on 29 Nov 2023
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!

10/10 Excellent

Cindy

Travelled with group
Liked: Amenities
Staff are helpful in providing information of points of interests. They are very friendly.
Stayed 2 nights in Oct 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to things to do
Stayed 2 nights in Oct 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.

6/10 Okay

Zachary

Travelled with partner
Disliked: Property conditions & facilities
Stay was average, property is on the older side.
Stayed 1 night in Oct 2023
Response from FD Supervisor on 28 Nov 2023
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.