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Rating 10 - Excellent. 476 out of 1004 reviews" "
10 - Excellent
476
Rating 8 - Good. 333 out of 1004 reviews" "
8 - Good
333
Rating 6 - Okay. 98 out of 1004 reviews" "
6 - Okay
98
Rating 4 - Poor. 63 out of 1004 reviews" "
4 - Poor
63
Rating 2 - Terrible. 34 out of 1004 reviews" "
2 - Terrible
34
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Luis, Santa Ana
28 Mar 2024
Liked: Staff & service
Convenient
Luis
Stayed 3 nights in Mar 2024
10/10 Excellent
Jodi
Travelled with group
23 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was dirty
Jodi
Stayed 2 nights in Mar 2024
10/10 Excellent
Sheryl
21 Mar 2024
Liked: Cleanliness
Hotel was very. Lean, beds we’re comfortable and staff was amazing
Sheryl
Stayed 1 night in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
8/10 Good
Laurie
Travelled with family, Travelled with partner
19 Mar 2024
Liked: Cleanliness, staff & service
Do NOT book a King Bed at this hotel if you have limited mobility. There is no elevator on site and ALL King size beds are on the 2nd floor, when we checked in and this was brought to our attention all the bottom floor rooms had already been booked. My poor husband waiting for hip surgery had to hobble up and down stairs, I’ll be more mindful to look for this restriction next time I book
Laurie
Stayed 2 nights in Mar 2024
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
4/10 Poor
Jeanette
15 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Jeanette
Stayed 4 nights in Sep 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for rating your stay. We apologize we did not provide you with a 5-star experience. We hope you will give us another opportunity.
Really nice variety of breakfast foods. No elevator which made it difficult for me since by the time we got to the hotel my grandkids were sleeping and that meant i had to carry each of them, and lugguge up a flight of stairs in middle of night.
kristine
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for your comments. I sincerely apologize you had to carry your grandkids up the stairs. We try and place our guests with children on the ground floor due to situations such as this and noise. I hope you will visit us again.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
8/10 Good
Daphne
27 Jan 2024
Daphne
Stayed 2 nights in Dec 2023
Response from Kim Sippel, FD Supervisor on 23 Mar 2024
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.
8/10 Good
Anupam
Travelled with family and small children
30 Dec 2023
Liked: Cleanliness, staff & service, amenities
Nice place to stay with clean and spacious room. We had bonus breakfast. Reception was warm and welcoming. Check in process was breeze. Only caveat was that breakfast lounge was small and was really crowded in the morning. Area itself was secluded so felt like bit unsafe. But, overall excellent experience with our stay and will greatly recommend it for anyone looking to stay in that area.
Anupam
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Linda
27 Dec 2023
Linda
Stayed 1 night in Dec 2023
Response from FD Supervisor on 31 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Excellent customer service! The breakfast was delicious!!
Ruben
Stayed 1 night in Dec 2023
Response from FD Supervisor on 27 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Allison
16 Dec 2023
Allison
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Very busy intersection yet pretty quiet. Clean, breakfast is what you get now a days. Not bad for the rates.
Robert
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 16 Dec 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future
We had a really good day but tiring. It was good to know that we had a room reserved at Best Western Cottonwood Inn. We slept really well. The shower was outstanding with plenty of water pressure and good shower head.
Verified traveller
Stayed 1 night in Dec 2023
Response from FD Supervisor on 14 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Roberta
10 Dec 2023
Roberta
Stayed 1 night in Dec 2023
Response from FD Supervisor on 12 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
6/10 Okay
Kathleen
3 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Felt the accommodation was over priced. Could hear people walking about in room above us. Very basic motel style hotel not worth the price we paid.
Kathleen
Stayed 2 nights in Dec 2023
Response from FD Supervisor on 7 Dec 2023
-Thank you for taking the time to write a review. I value any comments that can be used toimprove our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.
Short drive to Verde Canyon Railroad. Downtown loaded with stores and restaurant. Buffet breakfast excellent. Good choice for us.
John
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 30 Nov 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
10/10 Excellent
Kenta
28 Nov 2023
Kenta
Stayed 3 nights in Nov 2023
Response from FD Supervisor on 19 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. Each staff member strives to give each guest a wonderful experience. I am very pleased that you will recommend us. I look forward to having you as our guest again in the future. Thank you again.
Pros: Very nice, helpful, friendly staff; about 5 EV Charging stations, solar panels to power the property, clean rooms, wide breadth of breakfast buffet selection, lots of parking spaces
Cons: Slightly older property, but still comfortable to stay
Keith
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Our door would not work with the key card. We had do get help everytime we wanted to get in. Shower had very low water pressure. Breafast ended at 9 even on the day after Thanksgiving with lots of guest
Catherine
Stayed 3 nights in Nov 2023
Response from GM on 27 Nov 2023
Thank you for your comments. We apologize for the inconvenience you experienced with the door lock. We have new locks on the property and will be installed next week. Our apologies again for the inconvenience.
Quick and easy check in. Parking close to room. Nice size king room, with patio and comfortable bed, linens. Clean room. Breakfast was standard fare. Staff was polite. Area was quite, walkable to food. Would stay again.
Mary
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.
10/10 Excellent
Michael
16 Nov 2023
Liked: Cleanliness
Michael
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for rating your stay. We hope you will visit us again in the future.
10/10 Excellent
McKinley
15 Nov 2023
McKinley
Stayed 2 nights in Nov 2023
Response from FD Supervisor on 7 Dec 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
From the parking area covered with giant solar collectors to the veggie frittata breakfast, we were wowed from beginning to end. What I expected was a standard room with adjoining units, above, beside and below, but what we received was a casita with a private rear courtyard and only one wall shared! Granted, most units are not like this, but I did not expect this for the price. Looking forward to staying again!
Michael
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank you so much for the 10/10. We are pleased your stay was more than expected and hope to see you again real soon.
Thank you for a great stay for myself and Bonnie and Clyde
Adria
Stayed 3 nights in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay possible. I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
8/10 Good
Samara
5 Nov 2023
Samara
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you for reviewing the hotel. We greatly appreciate your business and hope you stay with us again.
Good Staff, I gave the receptionist the wrong card at check out and i called and she held it for us to come back and get it.
Michael
Stayed 1 night in Nov 2023
Response from FD Supervisor on 29 Nov 2023
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
Thankyou for the rating of 10! Please visit us again.
8/10 Good
Robert
Travelled with family
30 Oct 2023
Liked: Cleanliness, staff & service
Under the strange circumstance...EXCELLENT
Long story; but due to an "Overbooked hotel" in another town; (we had booked 3 months earlier!) hotels.com sent us to Cottonwood. It was late, we were exhausted...the moment we tried to check into this hotel; an accident occured which took out the power over several blocks.
Unable to check in; no obvious signs of power outage (still had lights; but front desk had no internet or phones) we had another Hour delay to check in. Staff felt bad but were unsure what had happened, it was honestly a mess...
finally by 12:30 am we were walked to our room and settled in in the dark. No lights no heat no cooling; we slept like the dead!
Next day still no internet. We had a venue to attend in the "other town". The staff was kind and courteous. We behaved politely!
Tough situations (definitely first world problems) should make us all realize, check in on the world and be grateful.
Still don't know the condition of the driver who took out power for several complexes in the locality.
Be nice to the staff! They do a great job in times of uncertainty!
Robert
Stayed 2 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank so much for your graciousness and patience during a very strange and unusual event. I've been GM of this hotel for 17 years and this was a first for me. Hopefully next time you are in the area, you will choose to stay with us instead of "the other town". Thank you again.
Thank you so much for reviewing your stay! We are so pleased the staff accommodated your needs. We strive very hard to make each guest’s stay as enjoyable as possible. We hope you come back for a visit real soon!
10/10 Excellent
Cindy
Travelled with group
28 Oct 2023
Liked: Amenities
Staff are helpful in providing information of points of interests. They are very friendly.
Cindy
Stayed 2 nights in Oct 2023
Response from FD Supervisor on 29 Nov 2023
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I am happy your visit was more than satisfactory. We look forward to having you as our guest again in the future.
Good Morning! Thank you so much for taking the time to review the hotel. We strive very hard to give each guest the best stay experience. I am very pleased your visit was more than satisfactory. We look forward to having you as our guest again in the future.
6/10 Okay
Zachary
Travelled with partner
26 Oct 2023
Disliked: Property conditions & facilities
Stay was average, property is on the older side.
Zachary
Stayed 1 night in Oct 2023
Response from FD Supervisor on 28 Nov 2023
Thank you for taking the time to write a review. I value any comments that can be used to improve our guest satisfaction and apologize for any inconvenience you encountered. It is my hope that you will consider staying with us again.