Lunch, dinner, brunch served; American cuisine
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Reviews of SpringHill Suites Savannah Downtown / Historic District

3 out of 5
SpringHill Suites Savannah Downtown / Historic District
150 Montgomery Street, Savannah, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 515 out of 1002 reviews" "
Rating 8 - Good. 263 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

francesca

Travelled with family
Disliked: Cleanliness, amenities
The bathroom and the carpet were very dirty. Breakfast nice. Pool dirty, overall the hotel was old and smelly
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price and wonderful service
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

barbara, HANOVER

Travelled with partner
Liked: Cleanliness, staff & service
We checked on quite late but the front desk just went through the motions with no added info. Said there was no close shopping area. The concierge, Marie, however more than made up for the misinformation. She was delightful energetic and went out of her way to please.
Stayed 6 nights in Apr 2024

10/10 Excellent

Melany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ! Our room was very clean and the breakfast was also very good
Stayed 2 nights in Apr 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff was wonderful, particularly the 1st night front desk staff, breakfast lady and engineer! Very helpful and welcoming. Other than the 2nd evening female at the front desk (cold & not friendly) and outdoor crowd noise the hotel was very well maintained and pleasant.
Stayed 2 nights in Mar 2024

8/10 Good

Martha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Apr 2024

10/10 Excellent

Arna Run

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the best location possible, walkable and fun options all around the hotel
Stayed 1 night in Mar 2024

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
We traveled here for the bananas game. Upon checkin, we immediately had to request a new room bc our room on the 2nd floor smelled bad and was musty. They moved us to the 4th floor. The room seemed a little better. After unpacking, we noticed how poorly the room had been cleaned. Bathroom areas were gross. Carpet and couch were gross. Bathroom clearly had a mold problem. Baseboards showed mold. Top of wall in bathroom showed mold. Noisy a/c that made ticking noise at night. There is a grilled cheese restaurant on lobby floor and we kept smelling burned cheese and grease in our room. I guess it travels through the vents. The free breakfast was a disappointment. Hot items look inedible. Selections very limited and run out quickly with no restock after requested. My advice is to pay a little more and stay at a nicer place. We’d love to come back to Savannah for another Bananas game. But we definitely won’t be staying here. Definitely gives an ick feeling. Glad to be headed home. Also, $40 per night for parking plus tips is outrageous.

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the walkability to the downtown area. The facility was clean.
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to walkable sites. $40 valet parking only so we parked in another garage and walked
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny, Cartersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, and staff was very polite.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth, Williamsburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the SpringHill Suites since it was convenient and close to everything. The staff was exceptional and kind. Beds and pillows are comfortable. The only negative review is that it's time for the hotel to be renovated. Carpets in the hallways are torn, Suite bathroom needs to be renovated and painted, everything looks outdated and worn.
Stayed 3 nights in Mar 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and rude staff..I checked out a day prior to my checkout because we couldn’t stand staying there not even 2 nights. When we checked out, the staff didn’t even bother to ask why we were leaving early. Sad!!
Stayed 2 nights in Mar 2024

8/10 Good

Randolph

Liked: Cleanliness, staff & service, amenities
Room was spacious and clean but the best part was its location to all of the Historical District.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the stay here. Everyone was nice. It was super convenient to everything. If you’re a light sleeper this is not the place for you. All night long you can hear ambulance, fire trucks, and angry honks from the busy street out front. The breakfast was really good. The eggs were weird.
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Liked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Ted

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We are Marriott owners and have stayed at many different properties over the years. This was one of the worst experiences we’ve ever had. The staff was rude and every request was treated like a terrible inconvenience. The room itself was disgusting, the blankets and sheets were gross, had blood and stains, and the shower didn’t even appear to have been cleaned. We would have pushed the issue, but every question we had for the staff was dismissed or scoffed at. The only areas that were positive were the staff at breakfast, who were all helpful and pleasant, and the concierge. We’ll be reaching out directly to Marriott about our experience, but we won’t be staying here ever again.
Stayed 3 nights in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Ted,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

6/10 Okay

Gretchen

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.
Stayed 2 nights in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Gretchen,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

8/10 Good

Marinella

Liked: Staff & service, amenities, property conditions & facilities
Bathroom needs renovating.
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Marinella,Thank you so much for your feedback. I will be sure to pass that along to the proper leadership teams. We hope to see you again soon.

10/10 Excellent

Henry

Travelled with partner
Great location
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Henry,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Henry, North Las Vegas

Liked: Cleanliness
No self parking available……
Stayed 2 nights in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Henry,Thank you so much for your feedback.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with a great location in the historic district, close to the downtown restaurants, shops and bars but far enough from the craziness and noise on weekends. Highly recommend!
Stayed 3 nights in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Lisa,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Earl,Thank you for your feedback and we cannot wait to host you again.

10/10 Excellent

Virginia, Fond du Lac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and clean room. Easy walking within the historic district.
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Virginia,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at the property again.
Stayed 1 night in Feb 2024
Response from Dijon on 28 Mar 2024
Hello Tamika,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Al

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: This hotel and staff were welcoming and attentive. The hotel was clean and decorated for the holiday. Check-in & out was easy and effortless. Guest breakfast daily. Dislikes: Upon arrival there wasn't any on-site parking, I had to park a block away. Breakfast had few options, and some things were available, but only upon request, like grits. I had no idea they were available, why not just put them on the breakfast bar with everything else? There needs to be signage. The pool didn't look appealing the water was dingy and cloudy. All in all, I would stay here again.
Stayed 2 nights in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Al,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Mark, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed very much the clean, efficient and quality we found in Springhill Suites. Also, we were just a short, easy walk from restaurants and shops in the City Market area of Savannah. Very convenient and very enjoyable.
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Mark,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Kanesha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Everything was great except there was no hot water for a shower
Stayed 1 night in Mar 2024
Response from Dijon on 28 Mar 2024
Hello Kanesha,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is dirty and very outdated bathroom wall was broken and leaking
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Oscar,Thank you for taking the time to leave us feedback regarding your stay. We are so sorry we fell short of your expectations. We appreciate you bringing the issues you found to our attention. We will share this with our team to ensure this doesn't happen again. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Casey

Liked: Property conditions & facilities
Disliked: Cleanliness
Response from GM on 14 Mar 2024
Dear Casey,Thank you for taking the time to rate your experience at our hotel. We hope that we have the opportunity to serve you better in the future. Our goal is to provide you with a 5 star experience.

10/10 Excellent

David, Sherrills Ford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dijon on 9 Mar 2024
Thank you for your feedback and we hope to see you again soon

4/10 Poor

Gale

Disliked: Amenities, property conditions & facilities
Down town niose
Stayed 1 night in Feb 2024
Response from Dijon on 9 Mar 2024
I am deeply saddened by your experience and we hope that you will give us another chance to make it right.

6/10 Okay

annah

Travelled with family and small children
Liked: Staff & service, amenities
It’s old, the breakfast is horrible! The staff was attentive which was very helpful
Stayed 3 nights in Feb 2024
Response from Dijon on 9 Mar 2024
Thank you so much for your feedback and we hope that you will give us another chance to make it right.

10/10 Excellent

Stella

Liked: Amenities
Wonderful experience, the staff was also kind, friendly and helpful!
Stayed 1 night in Feb 2024
Response from Dijon on 9 Mar 2024
Thank you so much for your feedback and we look forward to seeing you again.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean rooms.
Stayed 2 nights in Feb 2024
Response from Dijon on 9 Mar 2024
Thank you so much for your feedback and we look forward to seeing you again.

10/10 Excellent

Carl, Sterling

Travelled with family
Friendly and attentive. Valet parking attendant was wonderful
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Carl,Thank you for sharing feedback in regards to your stay. We are elated to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Rohitkumar U

Travelled with family
Liked: Amenities
Nice location good breakfast
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Rohitkumar U,Thank you for taking the time to leave us feedback regarding your stay. We are happy to hear that you enjoyed the area and the breakfast. We will see you the next time you return.

10/10 Excellent

June

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, close to all attractions. Staff is very nice and very helpful. We booked the trolley tour from the concierge in the lobby, highly recommended the tour. Valet parking only, but very convenience. Will stay again.
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear June,We are so happy to hear that you enjoyed your stay with us. Providing a great experience for you is our number one priority. We look forward to seeing you again.

4/10 Poor

elizabeth n

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Elizabeth,Thank you for your rating. We are sorry we fell short of providing you with a great stay. We will share your feedback with our team in an effort to improve.

10/10 Excellent

Ericka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine a little older but clean! Everyone was great no issues. Convenient location.
Stayed 4 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Ericka,Thank you for your feedback. We are glad that you didn't have any issues with your stay. We look forward to seeing you next time you are in Savannah.

10/10 Excellent

Kerri, Babylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Kerri,Thank you for leaving feedback regarding your stay. We are happy to hear that you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Betsy,Thank you for your feedback! We are excited to see you rated us a 5 out of 5. We are so happy you enjoyed your stay with us.

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Dijon on 28 Mar 2024
Hello Mary,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great as expected! I definitely recommend this hotel and I definitely would stay again!
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Jeffrey,Thank you for your feedback! We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff were so friendly. Definitely going to stay here again
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Jennifer,Thank you for your feedback. We are glad you enjoyed your stay. We look forward to seeing you again.

4/10 Poor

Michael S

Travelled with partner
The couch had a huge rip. It also had two of three non-matching cushions on it that I assume was to replace damaged ones. The bathroom lighting was not bright enough which made it difficult to shave. The thermostat did not work and would not turn on and the heater would not put out heat. Parking on site was expensive…$35/night. Carpet in the hallway was ripped. Only one bed table.
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Michael,Thank you for sharing feedback regarding your recent stay. I'm so sorry to hear that we fell short of your expectations. We appreciate your feedback, and will share with the team to find ways to improve the areas you mentioned. We hope that we have an opportunity to better serve you in the future.

6/10 Okay

Lilian

Travelled with family
Not many choices for breakfast. There weren’t any curtain in the bathroom.
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Dear Lillian,I'm so sorry to hear you didn't enjoy the variety for breakfast and that you were missing in your bathroom. We have shared this feedback with the team as a learning experience we will improve.