Upon arrival, we had to sit in the lobby (about 7 pm) for 20 minutes because the girl at the desk had to download an upgrade in order to check us in, and then she had to reboot the computer with a very, very slow internet. She was lovely,but there was nothing she could do. Bed pillows were shaped like sofa pillows (square) and upon taking one out of the case, I discovered it was a very wimpy full sized pillow that had been squished together to make it appear a solid square. It was stuffed into a tightly fixed regular sized pillow case. There were 8 of these in the room, four on each bed. Breakfast did not include even one tea bag that we could share, but there was no hot water anyway. The fruit bin contained one apple. Breakfast was 6 am to 9am, and we were there at 6:45. No one in the dining room, no one at the desk, no server of any kind. It did smell as if someone had had a waffle. We took 2 bottles of water, and left, never to return again.