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"Our stay at the Novotel Hotel in Ghent, the Netherlands, 15-17 Oct 2025 was excellent. With the exception of a couple of people, overall, the hotel's staff was friendly and hospitable. The photos matched the room -- clean and roomy. The mirror in the bathroom was a foot higher above my head (5 foot 2 inches) and the lighting was not bright enough. A light in the entrance way was broken, and not fixed during our 2 day stay, even though a cleaning staff member knew and promised to have it fixed. When requested our daily supply of coffee packages, both the front desk (condescending) and the cleaning staff were not readily responsive. BTB Fresno, CA, USA"

"Excellent"

"Perfect as usual."

"I arrived early after my plane landed at 7am My room was ready to go so I could check in, have a shower and get to the office Just amazing "

"Place was spotless and very modern"

"Rooms- the rooms were very specious and well kept. Very high tech i.e. scanning key before selecting floor. Easy to request for room service and 'do not disturb' Easy control of the heating. Breakfast- excellent spread of food and choice. The best breakfast I have had for a long while. Minimum 10/10 rating. Staff- nothing to fault. Great level of service and staff very friendly and approachable. Very professional. Location- great to get into town very easily with cabs/Uber. I would highly recommend this hotel. I will definitely be returning. "

"Flawless"

"Interesting, imaginative conversion and very successful space. Really friendly staff and nice rooms. Be aware, and I didnt see it on site, that restaurant and bar does not open on Sundays or Mondays. Staff went out of their way to recommend alternatives, some in locality which were good but pretty busy."

"Super clean and good location "