Breakfast, lunch, dinner served; Fusion cuisine

Reviews of The Insignia Hotel, Sarnia, a Tribute Portfolio Hotel

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 211 out of 291 reviews" "
Rating 8 - Good. 56 out of 291 reviews" "
Rating 6 - Okay. 14 out of 291 reviews" "
Rating 4 - Poor. 5 out of 291 reviews" "
Rating 2 - Terrible. 5 out of 291 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, LaSalle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean. Wonderful pool and hot tub area
Stayed 1 night in Apr 2024

10/10 Excellent

Ranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Apr 2024
Response from Imelda on 12 Apr 2024
Dear Ranjit, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior hotel with a excellent staff eager to please and provide superior customer service. Warm inviting atmosphere with lovely furnishings, great toiletries and delicious coffee in the rooms all clean and lovely. Great location!
Stayed 4 nights in Mar 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Karen. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, it’s my go-to when I’m in the area. Fantastic pool & fitness centre, nice restaurant & bar, rooms are spacious & comfy & very clean. The staff are very friendly & helpful. An all-around great stay!
Stayed 1 night in Mar 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Olivia. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful hotel would definitely stay there again
Stayed 1 night in Mar 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Amanda.We look forward to welcoming you back again soon.

10/10 Excellent

Rakesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the room and facilities were very nice. Restaurant has nice staff and really good food
Stayed 1 night in Mar 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Carla. We are delighted to know that you found our facilities clean and nice. We look forward to welcoming you back again soon.

10/10 Excellent

Graham

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Imelda on 12 Apr 2024
Dear Graham, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Imelda on 12 Apr 2024
Hello Lori,Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excellent

Tadeusz, Beaumont

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean
Stayed 1 night in Mar 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Tadeusz. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you back again.

10/10 Excellent

Jenaia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel downtown Sarnia. We were able to check in early and really enjoy our time here. Unfortunately the pool was closed for maintenance.
Stayed 1 night in Feb 2024
Response from Imelda on 2 Apr 2024
Thank you for your valuable feedback, Jenaia. We look forward to welcoming you back again.

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for our 50th anniversary. The room and services were fantastic. They treated us like royalty. We stayed at this hotel under a different name 50 years ago. Thank you for making this day special.😘
Stayed 1 night in Feb 2024
Response from Imelda on 22 Feb 2024
Hello Thomas, Thank you for taking the time out to share your feedback with us. We are happy that you made us a part of your anniversary. We look forward to having you again with us.

10/10 Excellent

Keli

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Imelda on 12 Apr 2024
Hello Keli, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and hot tub staff were great will go back any time
Stayed 1 night in Feb 2024
Response from Imelda on 22 Feb 2024
Hello Frank, Thank you for taking the time out to share your feedback with us. We look forward to having you again in one of your future visits to Sarnia.

10/10 Excellent

Kevin M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and beautiful facilities. One of the nicest hotels that we have stayed in.
Stayed 1 night in Feb 2024
Response from Imelda on 22 Feb 2024
Hello Kevin, Thank you for taking the time out to share your feedback with us. We look forward to having you with us during your next visit to Sarnia.

8/10 Good

jose, Leduc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very poor breakfast for the price
Stayed 1 night in Feb 2024
Response from Imelda on 22 Feb 2024
Dear Jose, We appreciate you sending us feedback during your stay with us. Rest assured we will look into how we can improve our offerings and we hope to see you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Cara

Stayed 1 night in Jan 2024
Response from Imelda on 12 Apr 2024
Dear Cara, Thank you for sharing your feedback with us. It was our pleasure having you. It seems that you didn't have a good experience with us based on your rating. We hope to be able to serve you better the next time your travels bring you back to Sarnia.

10/10 Excellent

Lynn

Travelled with partner
The room was clean and quiet. The bed was very comfortable to sleep in. The location made it super easy to explore on foot Sarnia’s downtown core and enjoy the view of the waterfront.
Stayed 1 night in Jan 2024
Response from Imelda on 27 Jan 2024
Hello Lynn, Thank you for sharing your experience with us. We are happy to know that you had a great stay. We look forward to having you again during your visit in Sarnia.

10/10 Excellent

Steven, Lucan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Imelda on 27 Jan 2024
Hello Steven,Thank you for sharing your feedback with us through the guest satisfaction form. It was our pleasure having you. We hope to see you in one of your future stays in Sarnia.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda on 2 Feb 2024
Hello Scott, Thank you for rating us 5/5. We are happy to know that you enjoyed your stay with us and we look forward to having you again during one of your trips back to Sarnia.

8/10 Good

Nicolas, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda on 2 Feb 2024
Dear Nicolas, Thank you for rating us 4 out of 5. Your feedback is valuable to us and we look forward to having you again during your trip back to Sarnia.

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda on 27 Jan 2024
Hello Heather, Thank you for taking the time out to share your experience with us. We are happy to know you had a good stay. We look forward to having you again.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Imelda on 2 Feb 2024
Hello Mary, Thank you for taking the time out to share your feedback with us. We look forward to welcoming you again soon during one of your trips back to Sarnia.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda on 2 Feb 2024
Hello Sarah, Thank you for sharing your feedback with us. Your thoughts are important to us. We hope to see you again on your next visit to Sarnia.

8/10 Good

Ian

Liked: Cleanliness, staff & service
Hotel rooms were very nice. The walls a little thin could hear someone else’s shower pipes like it was in our room.
Stayed 1 night in Dec 2023
Response from Imelda on 27 Jan 2024
Dear Ian, Thank you for your feedback. We appreciate that you have shared your experience with us and we look forward to having you again on your next visit to Sarnia.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Imelda on 27 Jan 2024
Hello John,Thank you for sharing your feedback with us. It was our pleasure to have you and we look forward to your next stay.

6/10 Okay

Maisha

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Jonathan on 1 Dec 2023
Hello Maisha,We truly value your feedback and are delighted to hear you enjoyed your stay with us. We hope to see you again with us in the future.

10/10 Excellent

WILLIAM

Stayed 2 nights in Nov 2023
Response from Imelda on 27 Jan 2024
Hello William, Thank you for sharing your feedback with us. We are happy to know you had a good stay and we look forward to having you with us again.

10/10 Excellent

jayne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Jonathan on 15 Nov 2023
Hi Jayne, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Amanda

Travelled with group
Stayed 1 night in Nov 2023
Response from Jonathan on 15 Nov 2023
Hello Amanda,We truly appreciate the feedback regarding your stay and are sad to hear it wasn't a positive experience.We take feedback seriously and wonder if there was anything we could have done better during your stay.

8/10 Good

GLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jonathan on 15 Nov 2023
Hi Glen, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rob service was not up to par. The food was just OK.
Stayed 3 nights in Oct 2023
Response from Imelda on 12 Nov 2023
Thank you for sharing your feedback with us and it has been duly noted. We shall continue to work on improving our services to better serve important guests like you. We hope to welcome you back again soon.

10/10 Excellent

Markus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was modern and clean! Staff was amazing!
Stayed 1 night in Nov 2023
Response from Tammy on 4 Nov 2023
Thank you so much for sharing your experience about our stay with us. We hope to welcome you back again.

10/10 Excellent

Khrista

Stayed 1 night in Oct 2023
Response from Jonathan on 20 Nov 2023
Good Evening Khrista,Thank you so much for providing feedback on your most recent stay. We truly love hearing amazing feedback from our guests.

4/10 Poor

Peyman

Liked: Cleanliness, staff & service
Completely overprice hotel with small rooms and charge you separately for a very basic breakfast
Stayed 4 nights in Oct 2023
Response from Imelda on 27 Oct 2023
Dear Peyman, Thank you for sharing valuable feedback to us, and with this, we are saddened to know that your stay has not be as convenient and comfortable as it should have been. We sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in what we can provide. We hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from Insignia on 1 Nov 2023
Thank you for your kind review!

10/10 Excellent

jose, Leduc

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, excellent bed.
Stayed 4 nights in Oct 2023
Response from Imelda on 27 Oct 2023
Hello Jose, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

MICHEL

Stayed 1 night in Oct 2023
Response from Tammy on 3 Nov 2023
Thank you for sharing your feedback with us! We hope to welcome you again soon.

10/10 Excellent

Pearl M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, perfectly located, loved the pool!
Stayed 2 nights in Oct 2023
Response from Imelda on 27 Oct 2023
Hello Pearl M, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Insignia on 1 Nov 2023
Thank you for your kind review!

6/10 Okay

Steve

Stayed 1 night in Oct 2023
Response from Insignia on 1 Nov 2023
Dear Steve, We apologize for your poor experience with us. Please let us know how we can improve for your next stay with us. Thank you

10/10 Excellent

Michele

Stayed 1 night in Oct 2023
Response from Insignia on 1 Nov 2023
Thank you for your kind review!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren’t many nice hotels in the area, so I was happy to find this one!! It was a pleasant stay, nice and clean rooms, and great staff! I would highly recommend!
Stayed 1 night in Sep 2023
Response from Imelda on 27 Oct 2023
Hello Andrea, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
Exterior clearly old, newer inside but still some old. Room was spacious and clean but NOT sound proof at all!!!!! Could hear everything in adjoining rooms and hallway! For the price it is definitely not worth it!
Stayed 1 night in Sep 2023
Response from Imelda Aquino on 27 Oct 2023
Hello Tammy, Thank you for sharing your feedback with us. We have discussed your observations with the team, and rest assured we will try to our best to improve our services and facilities to serve you better. We hope to welcome you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. The rooms were remodeled. Comfortable. We did not eat there, was not really our type of food. High end cuisine and prices. I would definitely go back.
King room
Front of hotel
Stayed 1 night in Sep 2023
Response from Imelda Aquino on 27 Oct 2023
Thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tammy on 3 Nov 2023
Thank you so much for your review! We hope to welcome you again.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Bed was very comfortable. Loved how the shampoo and body wash was in huge bottles and didn't have to deal with tiny bottles that have such a small amount. Loved that the towels were huge. Television was a great size. Definitely would recommend. Didn't get a chance to use pool so no comments for the pool. As for price, it could be a little bit better for a deal. $269 after taxes is a bit on the high side when they don't offer a complimentary breakfast.
Stayed 1 night in Sep 2023
Response from Imelda Aquino on 27 Oct 2023
Hi Emily, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Eddie

Stayed 1 night in Sep 2023
Response from Jonathan on 15 Nov 2023
Hello Eddie,We truly appreciate the feedback regarding your stay and are sad to hear it wasn't a positive experience.We take feedback seriously and wonder if there was anything we could have done better during your stay.

10/10 Excellent

Cathy

Stayed 1 night in Sep 2023
Response from Front Desk on 5 Sept 2023
Thank you for your kind review!

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
I loved everything, hardly wait to visit again ❤️
Stayed 1 night in Aug 2023
Response from GM on 5 Sept 2023
Thank you for your kind review! We look forward to your next visit, as well! Take care