Bar (on property)

Reviews of Golden Host Resort - Sarasota

3 out of 5
Golden Host Resort - Sarasota
4675 N Tamiami Trl, Sarasota, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 830 out of 1526 reviews" "
Rating 8 - Good. 352 out of 1526 reviews" "
Rating 6 - Okay. 144 out of 1526 reviews" "
Rating 4 - Poor. 97 out of 1526 reviews" "
Rating 2 - Terrible. 103 out of 1526 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here about 5 times and always enjoyed my stay
Stayed 3 nights in Apr 2024
Response from Wils on 19 Apr 2024
Aloha Brad! Thanks for sharing you this! We always love to welcome you back for more golden stay! Mahalo!

4/10 Poor

John

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, simple and, not that big but quality was good and it was clean. Would return.
Stayed 1 night in Apr 2024
Response from Wils on 18 Apr 2024
Aloha John! Thank you for choosing to stay with us! We're delighted that you found our rooms to be nice, simple, and clean. We value your feedback and hope to see you again soon for another pleasant stay.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Wils on 18 Apr 2024
Aloha David! We're delighted to hear that you enjoyed your stay! Thank you for choosing us, and we hope to welcome you back for another enjoyable experience soon.

10/10 Excellent

STEVE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wils on 18 Apr 2024
Aloha Steve! We're thrilled to receive a perfect rating from you! Thank you for choosing us for your stay. We look forward to hosting you again in the future!

6/10 Okay

Steven

.
Stayed 2 nights in Apr 2024
Response from Wils on 16 Apr 2024
Aloha Steven! We're so glad you enjoyed the nostalgic atmosphere and the spacious, clean room! It's fantastic to hear that you had a great time at our tiki bar. We'll be waiting to welcome you back for another wonderful stay!

4/10 Poor

Daniela

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Never did room service and the room smell dusty
Stayed 2 nights in Apr 2024
Response from Wils on 16 Apr 2024
Aloha Daniela! We apologize for the inconvenience regarding the room smell and lack of room service. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the cost I was skeptical but the room was comfortable. Pulling in in the evening I was worried because there was music, etc but that died down and it was great. Thank you.
Stayed 1 night in Apr 2024
Response from Wils on 16 Apr 2024
Aloha Giuseppe! Thank you for taking a chance with us! We're thrilled that you found the room comfortable and that your concerns about noise were addressed. Your satisfaction is our priority, and we look forward to hosting you again in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from checking to checking out very convenient. Room was nice and comfortable.
Stayed 1 night in Apr 2024
Response from Wils on 16 Apr 2024
Aloha Robert! Thank you for sharing your positive experience! We're glad everything from checking in to checking out was convenient for you. It's fantastic to hear you found the room nice and comfortable. Looking forward to your next visit!

8/10 Good

Fred, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast, bur did get 2 complimentary drinks.
Stayed 1 night in Apr 2024
Response from Wils on 11 Apr 2024
Aloha Fred! Appreciate your feedback! While we don't offer free breakfast, we're delighted you enjoyed the complimentary drinks. Hope to welcome you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and nostalgic. It is a motel style of old. Room was spacious and clean. The tiki bar was great. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Wils on 11 Apr 2024
Aloha Steven! We're so glad you enjoyed the nostalgic atmosphere and the spacious, clean room! It's fantastic to hear that you had a great time at our tiki bar. We'll be waiting to welcome you back for another wonderful stay!

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely beautiful place. The room was very large, pool was clean and comfortable, tiki hut was very cool and reasonably priced, bed and pillows were comfortable. There isnt one bad thing to say about this place.
Stayed 2 nights in Apr 2024
Response from Wils on 10 Apr 2024
Aloha Kimberly! We're overjoyed to hear that you had such a fantastic experience during your time with us! It's wonderful to know that you found our place absolutely beautiful and enjoyed the spacious room, clean and comfortable pool, and the cool and reasonably priced tiki hut. We're thrilled that our beds and pillows provided you with a comfortable sleep. Thank you for your kind words and for highlighting the positives of your stay. We look forward to welcoming you back soon for another unforgettable experience!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from EJ on 10 Apr 2024
Aloha David! Thank you so much for your stellar 5 out of 5 rating! We look forward to hosting you again in the future for another golden stay!

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Catfished. Resort? More like a run down motel. Pics show a nice place. Never checked in. Went somewhere else.
Stayed 1 night in Apr 2024
Response from Wils on 10 Apr 2024
Aloha Casey! We're truly sorry to hear that. It's never our intention to misrepresent our property. We apologize if our resort did not meet your expectations. We understand your frustration and hope you'll give us another chance to provide you with a better experience in the future.

4/10 Poor

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the room on our second day, they didn’t change towels for our 2 rooms, we were out the hotel all day and they didn’t clean the room or made the beds, if you paid for cleaners and services let’s do it
Response from EJ on 6 Apr 2024
Aloha Claudia! We regret the inconvenience caused by the lack of room cleaning during your stay. Please know that you can always reach out to our front desk for any requests, including room cleaning. Your comfort is important to us, and we'll do our best to accommodate your needs promptly. Thank you for bringing this to our attention.

6/10 Okay

Clinton

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was decently clean but found signs of not a very detailed cleaning. We found Bobby pins on the back of the toilet and a spill in the mini fridge. We scheduled a room cleaning 24 hours in advance and did not get it. If you are staying with your family or small children I would request a room further away from the tiki hut. It can get kind of noisy but really wasn’t that bad. they also didn’t stay too loud too late but idk how it is on Friday and Saturday night. The staff was very friendly and the location was perfect for us. We felt completely safe and comfortable our whole stay. All in all it was a positive experience for $100 a night and would stay there again.
Stayed 3 nights in Apr 2024
Response from EJ on 6 Apr 2024
Aloha Clinton! Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issues you encountered and the missed room cleaning request. Your suggestion about room placement near the tiki hut is valuable for future guests. We're glad that overall, you felt safe and comfortable during your stay and appreciated our friendly staff and convenient location. We're delighted to hear that you would consider staying with us again; we can't wait to welcome you back for another positive experience.

10/10 Excellent

RENEE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old flordia mixed with the modern vibe, have stayed at the location in the past, will stay again.
Stayed 4 nights in Apr 2024
Response from Wils on 11 Apr 2024
Aloha Renee! We're so happy you enjoy our blend of old Florida charm and modern amenities! Thank you for choosing to stay with us again. Can't wait to welcome you back!

10/10 Excellent

JAIME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 1 night in Mar 2024
Response from EJ on 6 Apr 2024
Aloha Jaime! Thank you for the wonderful feedback! We're so glad to hear that you think Golden Host Resort is a great place. It's our goal to ensure every guest has a fantastic experience. We look forward to seeing you again soon for more golden moments!

8/10 Good

Cody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great place.
Stayed 2 nights in Apr 2024
Response from EJ on 6 Apr 2024
Aloha Cody! Thank you for sharing your feedback! We're pleased to hear that you had a great overall experience at Golden Host Resort. Your satisfaction is important to us, and we're thrilled we could provide you with a memorable stay. We hope to see you again soon!

8/10 Good

Charlie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from EJ on 6 Apr 2024
Aloha Charlie! Thank you for taking the time to rate us! We're delighted to see your positive feedback with a 4 out of 5 rating. We hope to welcome you back to Golden Host Resort soon for another memorable experience!

6/10 Okay

elmir

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor
Stayed 4 nights in Mar 2024
Response from EJ on 6 Apr 2024
Aloha Elmir! We're saddened to learn that your experience at our resort was poor. We strive to provide all our guests with a positive experience, and we're committed to making things right. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Don't hesitate to share your inputs with us for continuous improvement.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was very friendly, and the remolding makes it great. The pool was perfect and not too many people. Bahi hut was one of my favorite stops right next store. Would definitely come back here.
Stayed 5 nights in Mar 2024
Response from EJ on 3 Apr 2024
Aloha Michael! We're thrilled to receive such positive feedback! It's fantastic to hear that our staff's friendliness, recent remodeling efforts, and serene pool atmosphere enhanced your experience. We're glad you enjoyed the Bahi Hut too! We look forward to your return for more memorable moments.

8/10 Good

Meagan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was super cute and clean. Pool area was beautiful and felt like you were at a resort. Only complaint would be that there wasn’t much food offered at the bar and there was no poolside bar. But that wouldn’t stop me from going again. Staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from EJ on 3 Apr 2024
Aloha Meagan! We're so glad to hear you enjoyed your stay with us! It's wonderful to know that you found your room cute and clean and that you had a great time at our beautiful pool area. We apologize for any inconvenience caused by the limited food offerings at the bar and the absence of a poolside bar. Your feedback is valuable, and we'll strive to improve in these areas. Our friendly and helpful staff can't wait to see you again!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EJ on 3 Apr 2024
Aloha Candice! Thank you for the perfect rating! It's wonderful to know you had such a positive experience during your stay. Your feedback motivates us to keep delivering exceptional service, and we can't wait to welcome you back for another outstanding stay.

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities
One of the top motels I have ever stayed in.
Stayed 1 night in Mar 2024
Response from EJ on 1 Apr 2024
Aloha Ron! Thank you for your wonderful feedback! We're glad to hear that you consider Golden Host Resort one of the top motels you've ever stayed in. Your satisfaction is our priority, and we're delighted to have provided you with an exceptional experience. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS QUIET AND CLEAN . MODERN ROOMS WELL UPGRADED . STAFF VERY FRIENDLY . GREAT LOCATION
Stayed 2 nights in Mar 2024
Response from EJ on 1 Apr 2024
Aloha Jill! Thank you for your feedback! We're happy to hear that you found our hotel quiet, clean, and modern, and that you enjoyed our friendly staff and great location. We appreciate your kind words and look forward to welcoming you back to Golden Host Resort in the future!

10/10 Excellent

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, nice staff will definitely be staying at this location again
Stayed 2 nights in Mar 2024
Response from EJ on 1 Apr 2024
Aloha Griffin! Thank you for your feedback! We're delighted to know that you enjoyed our location and found our staff pleasant. We look forward to hosting you again at Golden Host Resort on your next visit!

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EJ on 3 Apr 2024
Aloha Reinaldo! Thank you for the perfect rating! It's wonderful to know you had such a positive experience during your stay. Your feedback motivates us to keep delivering exceptional service, and we can't wait to welcome you back for another outstanding stay.

4/10 Poor

Steve, Long Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was more of an inn or motel than a resort. Best feature is the pool, heated nicely. Staff are nice, tiki bar is a nice feature but not for a young family.
Stayed 3 nights in Mar 2024
Response from EJ on 3 Apr 2024
Aloha Steve! Thank you for sharing your thoughts with us! We're glad you appreciated our heated pool and friendly staff. We understand your perspective regarding the property's layout. We'll take your feedback into consideration as we strive to enhance our offerings to better suit the needs of all our guests.

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was cozy but the bathroom fixtures were either falling off the wall or moldy. Bottom of door was chipped- could hear and see everything outside.
Stayed 2 nights in Mar 2024
Response from EJ on 1 Apr 2024
Aloha Joseph! Thank you for your feedback. We're glad to hear that you found the bed cozy, but we apologize for the issues you encountered with the bathroom fixtures and the door. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an improved stay at Golden Host Resort.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wils on 19 Apr 2024
Aloha Angela! Thanks for your feedback! We're always striving to improve, so please let us know how we can make your next stay even better. Mahalo

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was a mess. Dumpster was overflowing with garbage, garbage all around the dumpster on the ground and it smelled. Garbage was outside room doors.
Stayed 1 night in Mar 2024
Response from EJ on 29 Mar 2024
Aloha Mary! We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is crucial to us, and we will take immediate action to address these concerns and ensure a better experience for our guests in the future. We appreciate your understanding!

10/10 Excellent

Lori, New Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool nice tiki bar
Stayed 2 nights in Mar 2024
Response from EJ on 29 Mar 2024
Aloha Lori! We're glad you enjoyed our pool and tiki bar! Your satisfaction is our priority, and we're happy you had a positive experience. We look forward to welcoming you back for another golden stay at Golden Host Resort!

10/10 Excellent

RJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the best hotel staff we have ever had! Definitely coming back.
Stayed 2 nights in Mar 2024
Response from EJ on 27 Mar 2024
Aloha RJ! We're delighted to hear that our hotel staff made such a positive impression on your stay! We can't wait to welcome you back to Golden Host Resort for another fantastic experience.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good value for the price. I liked the heated pool and the bed and pillows were very comfortable.
Stayed 2 nights in Mar 2024
Response from EJ on 27 Mar 2024
Aloha Denise! Thank you for your feedback! We're glad to hear that you found our hotel to be a good value for the price and that you enjoyed the amenities, including the heated pool. We appreciate your kind words and hope to welcome you back to Golden Host Resort for another enjoyable stay in the future!

4/10 Poor

Richard

Disliked: Staff & service, amenities
Location and pool and bar were fine. Room was not tidied up without notifying front desk.
Stayed 4 nights in Mar 2024
Response from EJ on 27 Mar 2024
Aloha Richard! Thank you for your feedback. We're glad to hear that you found our location convenient and enjoyed our pool and bar facilities. However, we apologize for the oversight regarding the room not being tidied up. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure it doesn't happen again in the future.

6/10 Okay

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EJ on 27 Mar 2024
Aloha Kimberly! Thank you for your rating and feedback. We appreciate your honesty and would love to know how we can improve to make your experience better next time.

8/10 Good

iris, Santa Fe

Stayed 2 nights in Mar 2024
Response from Wils on 16 Apr 2024
Aloha Iris! Thanks for your feedback! We're always striving to improve, so please let us know how we can make your next stay even better.

6/10 Okay

Gail

Travelled with family
Disliked: Amenities
Room was small, bed was low to the ground and very soft. Room smelled musty. Had to unscrew one of the lamp light bulbs because the chain was broken. Not what I expected for the price.
Stayed 2 nights in Mar 2024
Response from EJ on 25 Mar 2024
Aloha Gail! Thank you for sharing your experience with us. We're sorry to hear that your room did not meet your expectations. We strive to provide comfortable accommodations and will address these concerns to ensure a better experience for our guests in the future. If you choose to stay with us again, please let us know so we can make arrangements to improve your stay.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Parking and access was safe and clearly marked. Pool area was fairly clean, though there was some garbage/debris in the pool. There was an area closed off for unknown reasons. Room was fairly clean, though the caulking around the shower enclosure seemed old and dirty.
Stayed 1 night in Mar 2024
Response from EJ on 6 Apr 2024
Aloha Virginia! Thank you for taking the time to share your experience. We're pleased to hear that you found our staff friendly and that you felt safe with our parking and access arrangements. We apologize for any inconvenience caused by the debris in the pool and the closed-off area. Your feedback is valuable to us, and we will work diligently to address these issues. We hope to welcome you back soon for an even better stay!

10/10 Excellent

Cayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Would definitely go back
Stayed 4 nights in Mar 2024
Response from EJ on 23 Mar 2024
Aloha Cayla! We're glad to hear that you loved your stay! Thank you for choosing us, and we can't wait to welcome you back soon to Golden Host Resort!

10/10 Excellent

Len

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and tiki bar are great!
Stayed 2 nights in Mar 2024
Response from EJ on 22 Mar 2024
Aloha Len! We're thrilled to hear that you enjoyed our pool and tiki bar! Your positive feedback is truly appreciated. We strive to create memorable experiences for our guests, and it's wonderful to know that you had a great time. We hope to see you again soon for more relaxation by the pool and delicious drinks at the tiki bar. Thank you for choosing Golden Host Resort!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quick check in
Stayed 1 night in Mar 2024
Response from EJ on 21 Mar 2024
Aloha Tiffany! Thank you for your kind words! We are thrilled to hear that you had a pleasant check-in experience and found our staff to be friendly. We strive to make every guest feel welcomed and valued. We look forward to welcoming you back soon!

2/10 Terrible

Gerald

Stayed 1 night in Mar 2024
Response from EJ on 10 Apr 2024
Aloha Gerald! Thank you for your rating and feedback. We appreciate your honesty and would love to know how we can improve to make your experience better next time.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
The pool!!
Stayed 4 nights in Mar 2024
Response from EJ on 21 Mar 2024
Aloha Maxwell! Thank you for the amazing 5-star rating! Our team works hard to provide exceptional service, and we hope to welcome you back soon!

6/10 Okay

Bruce

I appreciate that the room had been renovated. Very cute retro fridge and microwave. It was fine but mattress was too soft and gave me a sore back. I think the room was overpriced.
Stayed 2 nights in Mar 2024
Response from EJ on 21 Mar 2024
Aloha Bruce! Thank you for sharing your experience with us. We're pleased to hear that you liked the renovated room and the retro amenities. We apologize for any inconvenience caused by the soft mattress and any perception of the room being overpriced. Your feedback is essential to us, and we will take it into account to make necessary improvements. Please feel free to reach out if you have any further suggestions or if there's anything specific we can do to enhance your next stay. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Rosalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very well kept and clean
Stayed 1 night in Mar 2024
Response from EJ on 20 Mar 2024
Aloha Rosalia! Thank you for your kind words! We're delighted to hear that you found everything well-kept and clean during your stay at Golden Host Resort. Our team works hard to ensure a comfortable and enjoyable experience for all our guests. We hope to welcome you back soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from EJ on 21 Mar 2024
Aloha Brian! Thank you so much for the stellar rating! We're glad to hear that you enjoyed your stay at Golden Host Resort. It means the world to us that you had such a fantastic experience. We can't wait to welcome you back!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place
Stayed 1 night in Mar 2024
Response from EJ on 19 Mar 2024
Aloha Troy! Thank you for your kind words! We're thrilled to hear that you had a cool experience at Golden Host Resort. We strive to provide a relaxing and enjoyable stay for all our guests. We look forward to welcoming you back soon!

6/10 Okay

Eddie

Business traveller
Liked: Cleanliness, staff & service
Staff was nice, but needs to update door security.
Stayed 3 nights in Mar 2024
Response from EJ on 19 Mar 2024
Aloha Eddie! Thank you for your feedback! We're glad to hear that you found our staff nice. We take your comment about door security seriously and will definitely look into it. Your safety is our priority and we appreciate your input. We hope to see you again soon!

6/10 Okay

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
While it stated that it was a "retro" hotel, it was not nice retro. It was clean but not super clean, When we got to our room, the mini-split was rattling and very noisy. The toilet did not flush. We called the manager and she responded quickly and came down to room with a plunger and "fixed' toilet. When we pointed out the noisy mini-split she asked if we wanted another room. She quickly got us another room and couldn't have been nicer but we were still leery of this place. New room looked the same but toilet and mini-split were fine. Shower had poor water pressure and there was no shower mat. Beds were pretty comfortable despite being retro! I really wouldn't recommend this hotel as it is not a resort as described on website.
Stayed 3 nights in Mar 2024
Response from EJ on 20 Mar 2024
Aloha Gail! Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We appreciate your feedback and will address the maintenance and cleanliness concerns with our team. We're glad to hear our manager was able to assist promptly. We hope you can give us another chance to exceed your expectations.