Sappho Holidays from NZ$2,046

The entire stay was very much worth, rooms were very clean with no problems and we were very comfortable, however there are hidden fees that you have to pay during the check in and they are not refundable, about $300-500 per room only deposits are refundable, please confirm the rates before booking.

The room was nice but there is a dripping sound every time the heat or air came on. It would have been nice to experience the out of order glass elevator or use the not working hot tub. Other than that the resort is top notch with the dining, gambling and service but hold back on some of the sales reps competing for business.

The check-in line was long and the resort fees were exorbitant.

Incredible. Excellent in every way!

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.