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"Great location in the Medina! Beautiful pools, excellent service."

"The front desk staff were not welcoming or friendly. Check ins were slow. The room was nice and the view was nice but the rooms have almost no light. They would benefit greatly from a floor lamp or two. There is insanely loud music on the weekends in the courtyard until late. It your room is on the wrong side of the building it is impossible to rest. It feels like the music is in your room. It is incredibly loud. "

"Plenty of pools, staff were amazing and really helpful."

"Everything is excellent, staff very friendly/ room very clean / food very fresh , I love it , well done guys "

"Upon arrival, total chaos. Lots of yelling and complaining from about 15 costumers unhappy with the rooms’ allotments. It took a while to get rooms. Elevator broken. We had to carry suitcases up 3 floors, same yelling and disputes among some residents for space and line-ups, and between residents and management. Stale food. Some costumers handle food with bare hands then return it. The rooms are not in the best shape. Some residents leave clothing items on lawnchairs for the length of their stay making them unavailable for others. Not a good place for having a rest."

"Great staff, great location"

"Staff were helpful. Food was tasty. Good entertainment "

"Check in was fast and easy"

"We spent the last few days of 2024 till the new year’s eve at this hotel. It was the best experience ever as a family. The kids enjoyed the pool, the food was excellent and the customers service was above and beyond. I highly recommend this hotel for anyone. Thank you and please continue the great hospitality. "