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Reviews of Parque Balneario Santos By Atlantica Hotels

4 out of 5
Parque Balneario Santos By Atlantica Hotels
Avenida Ana Costa, 555, Praia do Gonzaga, Santos, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ivete

Liked: Amenities
The property has one of the best positions in the city and has wonderful views, however it needs updating and better, more thorough maintenance. It would still be my choice for future trips, as it’s in a very beautiful and safe area.
Stayed 13 nights in Apr 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tayze

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente breakfast with a superb view of the beach! Highly recommended, great staff!
Stayed 2 nights in Feb 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Dalva, Stuart

Travelled with family
Liked: Cleanliness, staff & service
Location is excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

Roberto De

Stayed 1 night in Aug 2023

8/10 Good

ABEL

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice hotel that could be better
A nice historical landmark Great view from my comfortable room. Needs to improve Wi-Fi reliability Needs to add USB power connectors to room / hotel power plugs
Stayed 2 nights in Jul 2023

6/10 Okay

Carlos

Stayed 1 night in Jun 2023

10/10 Excellent

Marcio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Apr 2023

8/10 Good

Adam, Miami

Business traveller
Liked: Cleanliness, staff & service
Could be better
Stayed 1 night in Mar 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! Especially if your a gringo!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service
Convenient location, friendly staff, good breakfast
Stayed 2 nights in Sep 2022

6/10 Okay

MARCELO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Boa localização, mas com instalações precárias
A estadia foi ok, mas nos sentimos decepcionados e lesados com a proibição ao rooftop do prédio (piscina, bar, lazer em geral). Fomos surpreendidos com um aviso de que a área está em reforma. Tudo bem fazer reforma, mas isso deveria ter sido avisado previamente (antes da reserva) e deveria até mesmo, influenciar no preço (que não é barato). Pagamos um valor mais alto pq sabíamos que usufruiríamos de uma área de lazer agradável, e lá, simplesmente fomos comunicados que não poderíamos subir. Apenas soubemos isso, enquanto tentávamos acessar o rooftop e o elevador não funcionava (não havia nenhum comunicado oficial- tive de questionar um funcionário para descobrir essa informação), pelo que percebi, outros hóspedes foram surpreendidos iguais. Outro ponto, é que as instalações estão muito velhas, o hotel todo precisa de reforma, quartos, banheiros, e estrutura em geral. A única coisa que salvou foi o EXCELENTE atendimento dos funcionários, todos muito cordeais e gentis.
Stayed 1 night in Jul 2022

8/10 Good

Frank, Taipei

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hotel needs an overall reform. Place has aged and needs overall fixing.
Stayed 1 night in May 2022

10/10 Excellent

Nicolli

Stayed 6 nights in May 2022

10/10 Excellent

Nicolli

Stayed 6 nights in May 2022

10/10 Excellent

Adriana Molina Mastro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2022

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay i Santos
Very good service. Very courteous personnel. Very good bar service. Decor a little bit outdated and rooms could provide better closets. Wonderful breakfast buffet. The main drawback was having only two small elevators to serve a large number of rooms.
Stayed 1 night in Dec 2021

4/10 Poor

Roy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed by the condition of this hotel. It was dirty, and dilapidated. The room was very small and cramp. Very old furniture. In the shower, the soap dish had bad mold every where. The refrigerator was nicely stocked tho. The pool was over sold in the video and picture online made it seem like a grandp[l but in reality, very small, rundown. It was so bad my child cried and we had a better time at the beach, a mere 100 ft from the hotel. That all said, the hotel staff was very kind and polite. The hotel restaurant staff were very kind and the best part of the hotel. Very accommodating and even made a special breakfast for my last day. The house cleaning staff was very friendly. Overall, i will never go back to this hotel
Stayed 8 nights in Nov 2021

10/10 Excellent

Julio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, Kind staff
Stayed 1 night in Oct 2021

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Location is excellent adjacent to a shopping mall and right in front of beach. Disappointment is a swimming pool on the top floor. It is way smaller as it looks by photos. And, water temperature was weirdly warm like 30 degree celsius. In addition to that, there were guests accompanying small kids with diaper on, who were in the pool together. It was a disgusting and unhygienic. Staffs there didn't pay attention nor gave a gentle caution at all.
Stayed 2 nights in Jan 2021

8/10 Good

Luanna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great time!
My family and I had a great time staying at the hotel. Employees are great, pool has the best views, hotel is a little dated, but great overall!
Stayed 1 night in Feb 2021

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The staff was very friendly, the hotel was a bit aged but still nice. Right across from thr beach and shopping
Stayed 1 night in Dec 2020

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Excellent
Summer heat and stress is dissipated here. Welcoming fresh clean AC and comfortable beds. Prime location and excellent staff
Stayed 5 nights in Dec 2020

8/10 Good

Fernando, São Paulo, BR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, as áreas do hotel eram muito boas, piscina na cobertura muito boa, quarto com boa limpeza, e com preocupações sobre as práticas de higiene. O único ponto ruim foi que infelizmente a TV estava sem nenhum canal funcionando por algum problema com a Net, técnico do hotel tentou resolver e foi muito atencioso mas não foi possível resolver.
Stayed 1 night in Nov 2020

10/10 Excellent

Matthew, Whiteland Indiana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and relaxing. Easy access to the town and beach. English speaking. Good drinks and food.
Stayed 9 nights in Feb 2020

10/10 Excellent

Fausto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No information on check in Room: random hairs / stain on bedsheet / TV was extremely old ( poor quality) / could hear all road noise / furniture being moved until midnight in room above / noise from other guests in hallway / old furniture and decoration / no room service menu (had to call twice and had to go get it myself )
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!! Next to the beach , shopping, restaurants. Great breakfast ! Valet parking great !
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Lenore

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2019
Response from Reginaldo Cunha on 30 Sept 2019
Agradecemos imensamente por nos avaliar. Nossa equipe trabalha para proporcionar sempre a melhor experiência para nossos hóspedes. Conte sempre conosco quando estiver em Santos. Estaremos prontamente à sua disposição para o que precisar. Atenciosamente, Reginaldo Cunha Gerente Geral

8/10 Good

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Warped value, Canadian Prices
They really do try harder than most. Things to always be conscious of are the Brazilians never ending ability to be offended. In most other laces in an economy low this the price per night would be 30-50CAD. Qccomadation prixss are totally out of whack with the rat of life here
Stayed 1 night in Jul 2019

8/10 Good

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best. Which isn’t saying a lot
In a country where English is almost non existent they at least had a few staff who could speak English. Anxious to please and fix mistakes. Pool is fabulous. Would recommend for sure.
Stayed 1 night in Jul 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Santos
Very nice place only steps from the beach. Newer building but interior design very classic and nice. Decent breakfast. Fantastic staff with front desk speaking English. Only annoying thing was poor soundproofing of rooms, mostly ok except for wood chairs on tile floors which made very loud noise when moved and could be heard from any surrounding rooms. Suggest hotel put some rubber feet on chairs to dampen this. Otherwise a great stay.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good location in Santos. Close to the beach and a comercial area.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with attentive staff. Fabulous location close to the beach and restaurants.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I really loved it,the hotel was clean and the staff was helpful
Stayed 4 nights in Mar 2019

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, room comfort
Stay elsewhere. Trust me.
Terrible. The location (close to the beach) is the only positive. The entire duration of my stay, only one tiny elevator was win working condition. Gnats and flies plague the meager breakfast buffet. NOTE — the hotel is directly across from an area where 50-60 delinquent teenagers sit on the sidewalk and drink, party, and literally scream at the top of their lungs. This goes on for HOURS. There is very little noise reduction in the rooms from the street , so if you would like any semblance of quiet — good luck!!! You will hear every car, yelling kid, loud motorcycle, thumping stereo... all night long.the hotel is also very dated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel across the street from the beach.
Enjoyed our stay. Really nice rooftop pool. Excellent breakfast buffet until late morning.
Stayed 2 nights in Apr 2018

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilloso! Como siempre
Stayed 1 night in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Marcio

Stayed 2 nights in Feb 2024

10/10 Excellent

marcus v

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel estadia conforto atendimento
Stayed 2 nights in Feb 2024

10/10 Excellent

Raphael

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sempre uma ótima estadia, quartos confortáveis, café da manhã muito bom (poderiam manter as opções a lá carte), e atendimento excelente, destacando o Hulk na área da piscina e o time de recreação do Tio Vovô. Voltaremos sempre que possível.
Stayed 4 nights in Jan 2024