I'm going to break this review up into two parts, the first to speak about the actual property. The property is truly stunning. I traveled with my husband and another couple. We had ample space and the villa was cleaned daily. I felt supported by villa Lukas and Greg was phenomenal to work with. He was attentive and helpful and responsive. The villa has amazing views of the caldera and is in a great location to get to oia or Fira. It's quiet and there are a couple of good restaurants walking distance from the property. The property does have cave style rooms but they are quite spacious and the bathrooms are truly a work of art. I would definitely return.
The second part of my review is about my experience working with the owner/manager Babis. Babis was very responsive prior to us arriving at the property. He answered all my questions double confirmed our dates and helped me set up transportation for when we arrived at the villa. The problem started when we went to check in, when we checked in, he had his staff check us into the villa next door to the one we paid for and when I asked why..... they spun it as a promotional incentive and they told us that the one next door to ours is a newer villa and that they want guests to experience at least one night in that villa so that they can get feedback on what they could be doing better. When I pushed further because I was not interested in this promotion, plus the villa was significantly smaller then the one we paid for especially for 4 people, I was told that despite having multiple confirmations from Babis our villa was actually not available for our first day so all they could do was put us in the villa next door. Not only was it not available but Babis did not offer to refund my money for the first night. When I pushed, he offered 50% off and then after down right arguing with him for 20minutes about my disappointment and frustration with the lack of customer service he did give me a full refund for that night. Despite that hiccup our stay was truly amazing, as a customer I would have appreciated the honesty of Babis telling me that something happened with our reservation or that he overbooked the villa and that they were offering us something else vs. it being spun as a promotional gimmick. Despite that, we loved our stay in Santorini and cannot wait to return.