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Reviews of Embassy Suites by Hilton Lompoc Central Coast

3.5 out of 5
Embassy Suites by Hilton Lompoc Central Coast
1117 North H Street, Lompoc, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

martin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 1 night in Apr 2024
Response from Randy B.-Front Office Manager on 18 Apr 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding your stay. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Naw Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it. A beautiful city and a beautiful place
Stayed 1 night in Apr 2024
Response from Randy B.-Front Office Manager on 18 Apr 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great scores and feedback regarding your stay and our beautiful city. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Randy B.-Front Office Manager on 18 Apr 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Simon

Love the service and facilities. Very happy that we stayed here
Stayed 4 nights in Apr 2024
Response from Randy B.-Front Office Manager on 18 Apr 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding your stay. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Patrick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good, staff was excellent and nice people.
Stayed 2 nights in Apr 2024
Response from Randy B.-Front Office Manager on 8 Apr 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great scores and feedback. We look forward to welcoming you back next time you are in the area.

4/10 Poor

Joy

Business traveller
Disliked: Property conditions & facilities
Be warned, there are FROGS, and they are loud as’f in the courtyard right outside the room door. They go off like a siren throughout the night. It was disappointing for a Hilton.
Stayed 2 nights in Mar 2024
Response from Randy B.-Front Office Manager on 25 Mar 2024
Thank you for taking the time to review your recent stay with us. I am sorry that you had an unpleasant stay due to the frogs in our garden area. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

TANYA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind.
Stayed 1 night in Mar 2024
Response from Randy B.-Front Office Manager on 19 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am happy to see you enjoyed our friendly staff. We appreciate the great scores and look forward to welcoming you back next time you are in the area.

10/10 Excellent

angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moises was a very helpful. Had a wonderful experience and will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Randy B.-Front Office Manager on 19 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback about the staff. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

David, Dixon

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay been there many times but it is starting to need upgrading of their rooms. They provide a nice free full breakfast a nice happy hour we always stay there. Thx Dave
Stayed 2 nights in Mar 2024
Response from Randy B.-Front Office Manager on 8 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and honest feedback regarding your stay. Hopefully soon we will get our renovation approved and be able to upgrade the rooms. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 8 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Salvador, paramount

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay with family and friends
Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 26 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great feedback and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great, reasonable place.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 25 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding your stay. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Janette

Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 20 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfy
Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 21 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding the room. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

richard

Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 20 Mar 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We really appreciate the great score and look forward to welcoming you back next time you are in the area.

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change room from the original one we received, because it was dirty. The tub had a hole in it a d the TV in the living Room wasn't turning on. The second room was dirty as well. The bathroom door had these weird brown stains on both side right at eye level. One of the lobby reps wasn't very pleasant to speak with she was kinda rude and not willing to help. The second lady on the other hand was more pleasant and helpful with moving from one dirty room to another.
Stayed 2 nights in Feb 2024
Response from Randy B.-Front Office Manager on 25 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am sorry you had some problems and had to switch rooms. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean, my apologies. I hope you will consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you back as our guest to ensure you have the best travel experience ever.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Randy B.-Front Office Manager on 20 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Felipe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Randy B.-Front Office Manager on 18 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

8/10 Good

Abraham

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in & staff are nice
Stayed 1 night in Jan 2024
Response from Randy B.-Front Office Manager on 8 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

6/10 Okay

Stefanie

Stayed 1 night in Jan 2024
Response from Randy B.-Front Office Manager on 18 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am sorry if you were not completely satisfied with your stay. We hope you would stay with us again next time you are in the area.

6/10 Okay

Filemon

Nice place to stay
Stayed 3 nights in Jan 2024
Response from Randy B.-Front Office Manager on 8 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

6/10 Okay

Sherilyn, Seaside

Travelled with family
First time stay at an Embassy Suites Hotel, it was nice bt we didn't enjoy our stay due to staff not taking our concerns seriously.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 21 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am sorry you had some issues with the staff. We hope you would give us another chance next time you are in the area.

4/10 Poor

Adam

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Randy B.-Front Office Manager on 20 Feb 2024
We are very sorry that you did not completely enjoy your stay with us. We hope you will give us another chance next time you are in the area.

6/10 Okay

Johnny

Travelled with family
Liked: Cleanliness
Location was not able to handle breakfast. run out of food.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 20 Feb 2024
We are very sorry that you did not enjoy your recent stay with us. We hope you will give us another chance next time you are in the area.

10/10 Excellent

ludwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and excellent service
Stayed 2 nights in Dec 2023
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
It was amazing. Going to book another trip there. The front desk was very helpful and amazing
Stayed 2 nights in Dec 2023
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am happy to see that you enjoyed your stay with us. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

8/10 Good

Romina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had good service. The complimentary prepared breakfast was really good as it was cooked fresh. However, it can get quite packed and have a long wait as there was only one cook.
Stayed 2 nights in Dec 2023
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the feedback regarding the breakfast. We are always looking for ways to improve our service. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Evelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from Randy B.-Front Office Manager on 8 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely dog friendly with great suites that are super lean and comfortable!!
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding your stay. Glad you were able to bring your furry friend along for the stay with us. We look forward to welcoming you back next time you are in the area. Best wishes in the New Year!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No food at the Inn
Our stay was good except breakfast was a bit lacking. Scrambled eggs were burnt every day and wait for custom orders was too long. My son went back several times to try and get breakfast on one of the days and buffet had no food and line for custom orders was out the door. Don’t offer breakfast if you can’t deliver. It seemed staff was always surprised by number of people staying at hotel. There was a lack of preparation for quantity of food for number of guests.
Stayed 6 nights in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am very sorry about the issues you experienced with breakfast. We had a high volume of guests over the holidays, and we are sorry that affected the service you expected and deserved. We will take your comments under consideration as we continually work to improve our guest experience. Please let me know if there is anything I can do to make up for the bad stay. We hope you will consider staying with us in the future.

4/10 Poor

Elspeth

Disliked: Cleanliness, property conditions & facilities
Seems run down and the area around the hotel seemed sketchy.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. I am sorry you had an unpleasant stay. We will take your comments under consideration as we are always trying to improve our guest experience. We hope you will give us another chance next time you are in the area.

10/10 Excellent

Rich

Liked: Amenities
Love Embassy Suites as they seem to understand what people like.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback regarding your stay. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Jeanette

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area. Best wishes for the New Year!

10/10 Excellent

Dibyendu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Sergio, CORONA

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

4/10 Poor

Cheryl

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
If you don't mind being awaken by a leaf blower in the courtyard, then stay here. Leaf blowers should not be used at a place like this as people may have allergies, and especially not before 9am. This Embassy Suites is nothing like the rest of them. The evening reception lacked snacks and the drinks took 30 minutes to serve. The breakfast is supposed to be until 9am, but at 8:30am they asked us to leave as there wasn't enough food. The seating in the reception/ breakfast area is inadequate for the size of the hotel. But I guess that doesn't matter if they don't plan on serving food. The lobby is small and unwelcoming. Overall, this is the worst Embassy Suites we've stayed at, and mainly because of the service. The rooms were typical rooms and seemed to be clean.
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your stay. I am very sorry you had an unpleasant experience at the hotel during your recent stay with us. We experienced a high volume of guests over the last week, and I am sorry that affected the service we provide. Being turned away from breakfast is unacceptable. Please know this is not the normal for our hotel. We will use your comments to improve the service we provide to our guests. Please let me know what I can do to make up for the bad stay with us.

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it! Family friendly:
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Harim

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 1 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean.
Stayed 2 nights in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and feedback. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

ramie, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 17 Jan 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Asuncion, yucaipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

fides, Irvine

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 8 Feb 2024
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great score and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great scores and look forward to welcoming you back next time you are in the area.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was amazing
Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We appreciate the great scores and look forward to welcoming you back next time you are in the area.

10/10 Excellent

SAMUEL

Stayed 1 night in Dec 2023
Response from Randy B.-Front Office Manager on 31 Dec 2023
Thank you for taking the time to review your recent stay with us in Lompoc. We look forward to welcoming you back next time you are in the area.