Sandy Valley Holidays from NZ$2,562

Bathroom was dirty, coffee drips down the front of the vanity. Elevators were disgusting with finger prints and smudges all over the walls and ceiling. Baseboards looked like they haven’t been dusted in ages. This place need a good cleaning

The casino in the Encore wasn’t as lively as expected. The Wynn casino was much more lively. Did not get a chance to visit the pool. Had to ask for slippers in the room. Would be nice to include them on arrival. Would also be nice to have a coffee machine in the room.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Breakfast is not included, which was expected. The room was not super clean and there were issues with payment. It would not submit a CC authorization form, tried to reach out and didn't hear back. Brought the form and they said they would email it. Submitted it next day and they said they couldn't accept it. Had to get another manager to approve the form the next day. It just put a wrench in the plan, but I'm glad they fixed it after all the back and forth.

Great room very nice and clean