Exterior

Reviews of Hotel Urdanibia Park

3 out of 5
Hotel Urdanibia Park
Avenida Jaizubia Hiribidea, 61, Irun

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 673 reviews" "
Rating 8 - Good. 266 out of 673 reviews" "
Rating 6 - Okay. 60 out of 673 reviews" "
Rating 4 - Poor. 15 out of 673 reviews" "
Rating 2 - Terrible. 16 out of 673 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel as we are driving to spain i didnt expect much for the price we paid but boy was i wrong from the moment you walked through the door the staff couldnt do enough for us it will defiantly be my choice of hotel on the way to spain in-the future
Stayed 1 night in Jan 2024

4/10 Poor

Tony, Jupiter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed here because we had an early am flight and it was recommended from the concierge of our hotel. I cannot recommend this hotel. Better off staying in San Sebastián and having the extra 20 minutes to the airport. Small airport, so check in & security not an issue. I should have know by the price of the room

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable 1 night stay it was perfect for our needs
Stayed 1 night in Oct 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Shani

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely surprise, better than the photos! Largest hotel room we’ve ever stayed in as a family of 4. Felt better than 3 star!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good overnight stay. Staff pleasant, room spotless. Breakfast was excellent - fresh, hot and cold options, plenty of fresh fruit, everything refilled quickly and efficiently. Minor issues were weak shower and non functioning hair dryer.
Stayed 1 night in Aug 2023

10/10 Excellent

Otis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It can be a little difficult to find, but it has a great location being close to the airport and to San Sebastián. The front desk staff was very helpful in finding us a pharmacy that was open on a Sunday night.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is lovely for stay when you transit. It is spotlessly clean and comfortable beds are God sent after you travel for hours. Access to get to the hotel is through a petrol station on one side , depending which way you come from …and is obscured by the big trees( so is easy to miss ).Could do with better sign posting. Also with being positioned between 2 busy roads can be rather noisy. The biggest disappointment was size of the restaurant. For being such a popular place with people going and coming between Spain & France… We got there late and after 9 hours journey and the restaurant was full just a small part was open for serving food (that sounded delicious…by the way. We tried to book a table as we were reluctant to jump in the car again, but not a chance, we asked in our limited Spanish if we can sit on the adjoining terrace but we were told that we need to wait… probably by standing on the doorway sort of speak . Just a handful of staff being run rugged. Staff not friendly and also seem like they were blind to the fact you were trying to find out how you could eat in this place, at one point I put my hand up and waved to get their attention so I coul ask. Went to bed hungry. Breakfast was great and staff nice, food was catered for all different cuisines. I will still book this hotel for location and if I will transit again.
Stayed 1 night in Jun 2023

10/10 Excellent

Graham E

Stayed 1 night in Jun 2023

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great value. Thin walls. Dining a bit cage like. Nice gardens surrounded by motorways.Plenty of parking. One entry is through motorway service station so not quite what it looks like in the pictures. Would stay again.
Stayed 1 night in Jun 2023

6/10 Okay

Fulvio

Stayed 2 nights in May 2023

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night at Hotel Urdanibia Park, check-in was easy, the staff friendly, the room in great condition... The hotel is located next to a major highway, but with the windows closed I did not find the noise disturbing. I particularly liked the dining room which offers a nice variety of refreshments, including local food and drinks.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay to do some shopping
Stayed 1 night in Jan 2023

4/10 Poor

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beware: dogs stay at this hotel. And they bark.
Second stay at this hotel (not sure if this is actually considered a stay since I actually left). First time I stayed at this hotel I found it really nice and suitable for someone travelling by car like myself. I did not encounter anything wrong with it. This second time there was plenty of noise from other guests in the corridors but the worse was dogs (more than one) actually baking inside the hotel. If you are travelling by car and you want to have a rest before you resume your driving you cannot have barking dogs every time you are almost asleep. In the end I got out of bed, actually left the hotel altogether and continued my journey. I did not realise the hotel welcomes dogs. This was the last time I booked this hotel I am sorry to say. I do not recommend this hotel anymore.
Stayed 1 night in Jan 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot room. Opening window was noisy

8/10 Good

Severo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

GORDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Bruce

Stayed 1 night in Oct 2022

8/10 Good

Randy

Liked: Cleanliness, amenities, property conditions & facilities
It was adequate for the price and location.
Stayed 2 nights in Oct 2022

10/10 Excellent

ISAAC

Stayed 1 night in Sep 2022

10/10 Excellent

Vicki

Stayed 1 night in May 2022

10/10 Excellent

Peter

Stayed 1 night in Apr 2022

4/10 Poor

Ian

Stayed 1 night in Mar 2022

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY TOLD ME TO SLEEP IN MY CAR!!! THE WORST EXPERIENCE OF MY LIFE!!! They refused to give me a room that I paid for on Expedia and after half an hour of searching for my booking they failed to find me and told me to sleep in my car. Nobody spoke English. They forgot to print out my booking and refused to accept a proof of payment from Expedia app. I offered to pay by card but they refused and TOLD ME TO SLEEP IN MY CAR!!! It was the worst night ever. I hope they burn in hell.
Stayed 1 night in Nov 2021

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed
This location was an ideal stopover en route from Portugal to Eurotunnel. It is located close to the autoroute and i was very impressed with the zero notice value for money affordability. The multi lingual receptionist was very polite and helpful. The room was very well appointed complete with fridge. The modern en suite shower room was excellent. Although I didnt make use of it, the restaurant menu that was posted in the lifts looked good value for money. Each area i utilised was clean and modern. The very large bed was comfortable. This hotel is also able to accommodate small pets. For the traveller, thee is also a filling station on the approach back onto the autoroute.
Stayed 1 night in Dec 2020

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Okay stay for a quick heads down
We needed a place to sleep during our long car journey south. This fitted the bill perfectly. Only problem was the bar and kitchen were closed by the time we arrived.
Stayed 1 night in Dec 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We arrived late and were greeted with a friendly smile and a very nice snack and drink in the bar area. Room was spacious, clean and comfortable with an Excelent shower. Would definitely recommend this hotel.
Stayed 1 night in Dec 2020

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All precautions in place for Covid. Very clean.
Stayed 1 night in Nov 2020

8/10 Good

Xavi, Lisbon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and well kept with plenty of storage for clothing and nice bathroom as well. The restaurant/snack-bar food was good but the service could have been better as waiters were not very attentive to "special" requests. The breakfast food was nice but i could have eaten more.
Stayed 1 night in Sep 2020
Response from Hotel Urdanibia Park on 22 Nov 2020
Thank you very much for your assessment, Best Regards Hotel Urdanibia Park

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hôtel Urdanibia Park on 22 Nov 2020
Merci beaucoup pour votre évaluation, Cordialement Hôtel Urdanibia Park

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stop over hotel.
Stopover en route from UK to Spain. Aircon not working but too tired to complain. Excellent room and helpful reception.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would visit again.
Excellent. Last minute booking for a 1.nigjt stay but was all we coumd have wanted.
Stayed 1 night in Jul 2020

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irun
Excellent. Clean and comfortable. Great all round.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Arezoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastico
Precio, comodidad, ubicación a las afueras y en 10 minutos en el centro de san San Sebastián, Atención al cliente excelente solamente es mejor limpieza mas de habitacion
Stayed 2 nights in Dec 2019

10/10 Excellent

James

Stayed 1 night in Oct 2019

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was allowed to switch rooms quickly due to loud neighbors.
Stayed 4 nights in Oct 2019

10/10 Excellent

Sandra, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did like this property very nice and clean . Will stay again.
Stayed 2 nights in Sep 2019

8/10 Good

Calogero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely nothing wrong with this hotel and it was an exceptionally pleasant place to stay. The only drawback is that it has limited pedestrian and transit access, despite being close to transit stops on a map. It's a great place to stay if you are renting a car, but think twice about it if you are looking for somewhere with easier access to the transit infrastructure.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Need a car here, located off a highway not safe to walk from train. The staff at the front desk are very nice, although they did give us a key to someone else’s room in the beginning, they were very apologetic. The room has very strange lighting and there are no reading lights beside the bed so if one person wants to read at night, the lights in the room are very bright. It was €12 for a taxi to Hondarribia. If you have a car, this is an OK hotel. Nothing special though.
Stayed 4 nights in Aug 2019