Breakfast, lunch, dinner served; pool views

Reviews of Hotel Alicante San Salvador

3 out of 5
Hotel Alicante San Salvador
Colonia La Sultana, Calle Las Rosas, y Avenida Los Laureles No. 1, Antiguo Cuscatlán, La Libertad

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 200 reviews" "
Rating 8 - Good. 57 out of 200 reviews" "
Rating 6 - Okay. 19 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 7 out of 200 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carmencita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from hotel Alicante on 22 Jan 2024
Gracias Carmencita por su evaluación es para nosotros un placer servirles le esperamos ver pronto

10/10 Excellent

Jese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very warmed and welcoming, the receptionist showed the room before entering in case any inconvenience which personally I think is very ethic and good service. overall I loved my stay.
Stayed 1 night in Dec 2023
Response from hotel Alicante on 2 Jan 2024
Gracias por su comentarios, es para nosotros un gusto atenderles y les esperamos ver pronto.

2/10 Terrible

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from hotel Alicante on 2 Jan 2024
Gracias por su evaluación y de antemano le pido disculpas por no cumplir sus expectativas y estamos a sus ordenes para escuchar sus sugerencias o comentario el cual tomaremos en cuenta y así mejorar el servicio a todos nuestros clientes

6/10 Okay

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service
Breakfast was great and the staff was friendly!! Room was a bit small. The beds were very hard. Need updating. We also had ants in our bathroom. We told the front desk and nothing was done about it.
Stayed 8 nights in Nov 2023
Response from hotel Alicante on 28 Nov 2023
De antemano pido disculpas por el inconveniente, vamos a tomar acciones inmediatas para que no vuelva a pasar y esperamos poder brindar nuevamente nuestro servicio.

8/10 Good

Ursula, Simi valley

Liked: Cleanliness, staff & service, property conditions & facilities
Is small place very clean and convinien location The staff very nice
Stayed 1 night in Oct 2023
Response from hotel Alicante on 27 Oct 2023
Gracias por su evaluación y comentarios es un placer atenderles.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy, wonderful staff, overall a great experience.
Stayed 9 nights in Oct 2023
Response from hotel Alicante on 20 Oct 2023
Gracias por su evaluación y comentario es para nosotros un placer atenderles.

10/10 Excellent

Andres

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Estaba muy bonito y acogedor, únicamente sería más limpieza en puertas y mueble ya que tenían polvo
Stayed 1 night in Sep 2023
Response from hotel alicante on 22 Sept 2023
Muchas gracias por su comentario y tomaremos muy en cuenta la observación que nos hace y le pido disculpas por el inconveniente.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from hotel alicante on 16 Sept 2023
Gracias por su evaluación es para nuestro equipo un placer atenderles

6/10 Okay

Lorena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived to the property and realized that I didn't want to stay there especially the room and the noisy from the main street. I asked the manager on duty that I wanted to cancel my second night but because it was done through expedia, he wasn't able to help me and I ended up leaving anyways and paying for the room.
Stayed 2 nights in Sep 2023
Response from hotel alicante on 12 Sept 2023
Lamentamos el incoveniente con el ruido, las disculpas del caso y tomaremos en cuenta su comentario para futuros huespedes.Cualquier requerimiento será un gusto atenderle.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short stsy
Stayed 1 night in Jun 2023
Response from hotel alicante on 22 Jun 2023
Gracias por su comentarios dia con dia trabajamos para servirles y hacer una estancia placentera.

10/10 Excellent

Dale

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice and accommodating staff
Stayed 1 night in Jun 2023
Response from hotel alicante on 21 Jun 2023
Muchas gracias por su evalucion ycomentario es un gusto para nosotros poder atenderle

10/10 Excellent

Alma Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the service always step ahead. .javier and everyone is excellent.
Stayed 6 nights in Apr 2023
Response from hotel alicante on 3 May 2023
Gracias por sus comentarios, para nuestro equipo es un gusto y placer servirlesLes esperamos proto

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from hotel alicante on 12 Mar 2023
Gracias por su evaluacion le esperamos en su proxima visita

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
They can be more attentive
Stayed 1 night in Feb 2023
Response from hotel alicante on 13 Feb 2023
Gracias por su evaluación, estaremos mas pendiente y agradecer sus comentarios ya que nos ayuda a mejorar nuestro servicios.

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent y place
Stayed 4 nights in Oct 2022
Response from hotel alicante on 18 Oct 2022
Gracias por su comentarios, es un placer para nosotros poder servirles con una exelente calidad.

2/10 Terrible

Ivania

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
tienen un mal servicio de wi fi. no tiene senal para nada y tuve que perder unas reuniones de trabajo. una cama no servia, estaba quebrada y no se puede dormir ahi. el desayuno ya estaba incluido y me lo cobraron
Stayed 1 night in Jul 2022
Response from hotel alicante on 10 Aug 2022
Lamentamos los incinvenientes y al mismo tiempo agradecemos su comentarios ya que nos ayuda a poder tomar acciones para mejorar el servicio.

6/10 Okay

Jose

Liked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in Jul 2022
Response from hotel alicante on 23 Jul 2022
Gracias por su evaluación y es para nosotros un placer atenderle. Le esperamos pronto.

10/10 Excellent

Lorena

Stayed 4 nights in Mar 2022

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from hotel alicante on 18 Oct 2021
Gracias por su evaluación, Trabajamos para servirle mejor día con día y les esperamos en su próxima visita

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very close to my wife's family home. The room was very spacious and comfortable. Beautiful view of the The Volcano of El Salvador. The Staff were very attentive and very knowledgeable. The Food and service was excellent.
Stayed 4 nights in Oct 2021
Response from hotel alicante on 18 Oct 2021
Gracias por sus comentarios es para nosotros un placer atenderles y les esperamos en su próxima visita

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Everyone at the hotel is friend and helpful. Sadly I had to return for a funery and they were very sad for me and gave me hugs. Javier and Noé helped me arrange taxi rides when needed and helped me with my Spanish. I would definitely stay here again!!
San Salvador Volcano view
Swimming Pool
Stayed 4 nights in Jul 2021
Response from hotel alicante on 19 Jul 2021
Thank you very much for your comments, it is our pleasure to serve you. We are waiting for you soon at his house in Alicante.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alicante is my home when I visit San Salvador. I love the place, the staff is amazing and the location is beautiful. Hotel Alicante es mi casa cuando visito San Salvador. Amo el hotel, los empleados son extremadamente amables y la locación es perfecta y hermosa.
Stayed 6 nights in May 2021
Response from hotel alicante on 4 Jun 2021
Queremos darle las gracias por tomarse el tiempo para escribir su comentario, para nosotros es un placer atenderle y le esperamos verle pronto.

8/10 Good

Lillian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in transit. It served our purpose well. Would definitely stay there again.
Stayed 1 night in Mar 2021
Response from hotel alicante on 12 Apr 2021
Thank you very much for your evaluation, it is a pleasure to serve you. We hope to see you soon.

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from hotel alicante on 12 Mar 2021
Gracias por su evaluación Es un placer atenderle.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias , lo que más me gusto es el aseo atención y comida
Stayed 2 nights in Sep 2020
Response from hotel alicante on 29 Sept 2020
Gracias por su evaluación. Trabajamos dia con dia para servirles mejor y les esperamos en su próximo viaje

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and accessibility. Privacy. Really clean.
Stayed 3 nights in Mar 2020
Response from hotel alicante on 21 Mar 2020
Gracias por sus comentarios es para nosotros un placer atenderles.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from alicante hotel on 12 Feb 2020
Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como haya disfrutado de tu estancia con nosotros. y le esperamos en su próxima viaje ¡Saludos!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant operates until late, which is very convenient.
Stayed 2 nights in Jan 2020
Response from alicante on 3 Feb 2020
Thank you for your comment for us it is a pleasure to assist you. On your next trip we are waiting for you to provide a quality service as you deserve it.

10/10 Excellent

Elizabeth, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here. The staff are friendly and helpful. The included breakfast is terrific.
Stayed 1 night in Jan 2020
Response from Hotel Alicante on 20 Jan 2020
Thank you very much for your comments, for us it is a pleasure to assist you and on your next trip to El Salvador you will be welcome in your home Alicante. regards

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from HOTEL ALICANTE on 20 Dec 2019
GRACIAS POR SU EVALUCION, ES PARA NOSOTROS UN PLACER ATENDERLE.

10/10 Excellent

Eduardo, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very recommended and the staff is very kind
Stayed 2 nights in Nov 2019
Response from hotel alicante on 25 Nov 2019
Thank you for your comments it is a pleasure to assist you, we are waiting for you on your next trip

10/10 Excellent

sandra, Virginia and Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was the best , the location is very accesible, the neighborhood is very friendly and educated
Stayed 3 nights in Jul 2019
Response from hotel alicante on 30 Oct 2019
Thank you for your comments, it is our pleasure to assist you and we are waiting for you on your next trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from hotel alicante on 19 Oct 2019
Gracias por su puntuación, para nosotros es un placer atenderle y le esperamos pronto.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is cozy, clean, the staff is really kind, nice people. It's on a nice location with security. The only downside is that the wifi is really week, sometimes it wouldn't connect at all. Other than that is a nice hotel, I would recommend it and visit again.
Stayed 6 nights in Sep 2019
Response from hotel alicante on 30 Sept 2019
Thanks for your comments, sorry for the inconvenience of wifi we are working to serve you better. we wait for you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE HOTEL. EXCELLENT LOCATION. GREAT BREAKFAST STAFF EXCELLENT
Stayed 2 nights in Aug 2019
Response from hotel alicante on 3 Sept 2019
Thank you for your comments, it is a pleasure to work for you to provide an excellent service. We wait for you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, hands down amazing service a little downside was the WiFi service kept cutting out at times making hard to order Uber or keep msgs with local friends
Stayed 8 nights in Aug 2019
Response from hotel alicante on 28 Aug 2019
Thank you for your comment it is a pleasure to assist you. We apologize for the inconvenience with the WIFI we are working to improve the service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved everything about this cute little hotel! The food was very delicious. The room was very nice and clean and CUTE!!!!! The staff was very professional and very kind, helpful... I will return
Stayed 7 nights in Aug 2019
Response from hotel alicante on 19 Aug 2019
Thank you for your comments, it is a pleasure to work for you to provide an excellent service. We wait for you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from hotel alicante on 9 Aug 2019
Gracias por su evaluación , es un placer atenderles y les esperamos pronto.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The the room is roomy enough for 3 of us, the servers are very pleasant. unfortunately, we do not understand Spanish, otherwise, we can communicate better. All in all, we enjoy the stay.
Stayed 1 night in Jul 2019
Response from Hotel Alicante on 31 Jul 2019
Thanks for your comment; it was our pleasure to serve you. We hope to see you again in your next visit to our country.

10/10 Excellent

Luis Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from hotel alicante on 4 Jul 2019
Gracias por su evaluación, es un placer atenderle . le esperamos pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very comfy. Nicely decorated hotel inside and out. Pleasant staff. Good breakfast and delicious dinner options. Thank you!
Stayed 1 night in May 2019
Response from Alicante Hotel on 8 May 2019
we appreciate having you as a customer and look forward to serve your again. Thank you for your comment

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service!!
Great experience! Very nice inside and out. Staff was very friendly staff and welcoming.
Stayed 1 night in May 2019
Response from hotel Alicante on 6 May 2019
Thank you for your comment, we appreciate having you as a customer and look forward to serve your again.

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much for the time stay in your hotel you have a great personality and and beautiful play good food
Stayed 3 nights in Mar 2019
Response from hotel Alicante on 2 Apr 2019
Thank you for your comments, your opinion is very important for us, every day we work to serve you better.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good for the time the person stay at the hotel.
Stayed 3 nights in Mar 2019
Response from hotel Alicante on 24 Mar 2019
Thanks for staying with us. Day by day we work to serve you better

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from hotel Alicante on 30 Apr 2019
Gracias por su evaluación fué un gusto atenderle y le esperamos en su próximo viaje.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extra-friendly and they go out of their way to help you. However the property itself has A small architectural issue: there is an excess of stairs everywhere. This is very common in buildings across the country, so I assume it was an embellishment that was popular at some point. However it is important to walk with care in some areas. Other than that, no complaints. Highly recommended.
Stayed 1 night in Feb 2019
Response from hotel Alicante on 24 Feb 2019
Thank you for your preference, it is for us a pleasure to assist you and we appreciate your evaluation and comments. We are waiting for you on your next trip

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
The customer service was great. Very Safe and close to everything we needed. Great environment. Great breakfasts.
Stayed 4 nights in Feb 2019
Response from hotel Alicante on 19 Feb 2019
Thank you for your comments on behalf of the whole family alicante.le waiting for you on your next trip

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, excellent breakfast (included), in-property restaurant with good food and decent pricing, safe area. The wi-fi coverage was poor in the room, but good in the common areas.
Stayed 3 nights in Feb 2019
Response from hotel Alicante on 19 Feb 2019
Thank you for your comments, it is a pleasure to assist you. We look forward to your next trip.

6/10 Okay

angela

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Safe neighborhood but kinda far from the main attractions. The staff is nice and the rooms are nice enough for me, I’m not picky at all.. but I couldn’t walk on the floor without shoes without getting my feet black and dirty, which is gross. Beds were comfy enough but the pillows were terrible. Nice hot water and the breakfast was fantastic. The one thing that was a deal breaker for me was the noise. It could just be the location of my room and the fact that a festival was down the street during this time, but I found it impossible to sleep with all the noise. First it was the loud music from the downstairs restaurant, which was right below my room. Then loud fireworks all night until midnight and after that the dogs having a barking competition literally all night. It sounded like every dog in the neighborhood was in my room barking at the top of their lungs. I realize the only thing the hotel can control is their own music, but if I were to stay in that neighborhood again, I would find a hotel with soundproofing.
Stayed 2 nights in Dec 2018
Response from hotel alicante on 12 Jan 2019
Gracias por sus comentarios nuevamente le pedimos disculpas por los inconvenientes, vamos a tomarlos en cuenta para poder mejorar. Muchas gracias.