4/10 Poor
Raul E.
22 Jan 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Listing Is Completely Inaccurate
The most important thing to know about the listing is that the description of the location is completely inaccurate.
This unit is not in San Pedro town with a 6 minute walk to the water taxi. The only way to access the property is via boat. There are preset times for the boat across to the property. No one communicated this to us until we were on the water taxi to the island. You can pay the manager for out of schedule trips, but that assumes you can contact him. If you miss the boat, you will be out of luck unless you can make some friends at the dock.
That being said, the location is fantastic. It is quiet, private and relaxing compared to the San Pedro town.
The manager Darren is completely overwhelmed by his current position. He is unresponsive, inattentive and incapable to handle more than a single guest checking in per day. Upon arrival, he blamed the inaccurate location listing on VRBO software. He then rattled off excuses from losing his phone to the wifi being down on the island. In addition, he will try to arrange travel for you with a ridiculous markup (over 50%) for everything from taxis/ferries to excursions.
While critical of the manager, the support staff onsite is fantastic, helpful and completely apologetic of the management. Get the ferry driver's cell number and communicate directly with him to ensure you are waiting on the correct dock (there are two) and let him know you are going. He will make sure you get where you want to go.
Raul E.
Stayed 4 nights in Jan 2024