This review was submitted before 2018 and has not been verified.
8/10 Good
Jessica K.
4 Apr 2015
Phenomenal staff, beautiful property, amazing trip
My family (my husband, 13 year old and 2 year old daughters, my mom, and I) stayed 8 nights in condo A4. The unit suited our needs perfectly and had all of the amenities of home to make us comfortable.
I would first like to mention that the staff of Sunset Beach have the best customer service of anywhere I have ever stayed (and I travel ALOT). Barbara was so helpful from the get-go with all of my tedious questions. I feel like I know her even though I never met her in person! Judy was so nice and made us feel at home when we arrived for check in. Chapin made sure our unit was ready for us when we arrived and even helped us open a coconut one evening!
The views truly are amazing....you can see the reef from the second floor veranda! The downstairs porch was a nice setting for many lunches. We grilled our dinner out on the gas and charcoal grills and had dinner next to the sand under the covered bar area. There were several hammocks hanging from the mature coconut trees. Plenty of shade on the beach to not worry as much about the sun. My 2 year old enjoyed building sandcastles and digging for shells. The unit had some sand toys in a closet, so we borrowed that (and also used what we brought along). The swimming pool was always crystal clean (the caretaker, Chapin, does an amazing job on the property).
The beach was raked daily of the Sargassum seaweed that seems to be plaguing the island. Although this grass can be beneficial to turtles, it also emits hydrogen sulfide if it washes up on the beach and is not cleaned up (decomposing Sargassum smells like raw sewage). Chapin seemed to be on the task of raking this up to keep the property looking and smelling as nice as possible. However, if you take a walk on the beach, you will see that this seaweed is a big problem. The gasses that it emits is not really a problem unless you have respiratory problems, are elderly, have babies or are pregnant. It is just really stinky.
The palapa at the end of the wooden pier was nice for sitting and watching the boats go by. We also snorkeled around and under the deck and found some amazing creatures living under there! A moray eel, nurse shark, and many fish were hanging out in and around the area.
We arranged for several excursions on our trip (Hol Chan/Shark Ray Alley snorkeling and several days of diving). The company we made arrangements with (Ramon's Village - also phenomenal) came and picked us up at the dock at no additional charge.