8 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
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Reviews of Omni La Costa Resort & Spa Carlsbad

4 out of 5
Omni La Costa Resort & Spa Carlsbad
2100 Costa Del Mar Road, Carlsbad, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

douglas

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Michelle on 10 Apr 2024
Thank you for staying with us. We greatly appreciate your feedback and look forward to welcoming you back!

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family. I with the arcade was a bit bigger and more games.
Stayed 2 nights in Apr 2024
Response from Dana Said on 8 Apr 2024
Thank you so much for your feedback ! We hope to see you soon !

6/10 Okay

Chelsea

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Michelle on 7 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay and will give us another chance in the future!

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This property is good but needs some updating. Our room had fogged glass in the French doors to the patio and the doors were in poor shape. I can only assume that most doors on the other rooms are more or less the same.
Stayed 1 night in Mar 2024
Response from Marina - Assistant Front Office Manager on 27 Mar 2024
Dear Jeff, Thank you for taking the time to complete the survey regarding your recent stay Omni La Costa Resort and Spa. Your business is very important to us and we value your feedback. Rest assured that we have taken your feedback and shared it with the according departments. Thank you again we hope you will come back and see us again soon!

8/10 Good

Mary Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time at Omni La Costa; but, not the first time to this area of Carlsbad, Ca. Room decor was up-to-date; but the wing was an older building. Walls between units are thin. Still had a solid nights sleep each night. You will be charged $40-60/night for parking on the property. Street parking is scarce and discouraged. I don’t like this practice. Parking should be included.
Stayed 2 nights in Mar 2024
Response from Dana Said on 17 Mar 2024
Thank you for this feedback! We aspire daily to serve our guests up to the highest standards. We look forward to seeing you soon!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff was excellent and attentive and enthusiastic. Room was nice, but being given a room overlooking the parking lot when the resort appeared largely empty was a minus. Would definitely return when there’s hopefully better weather!
Stayed 3 nights in Feb 2024
Response from Dana Said on 4 Mar 2024
Thank you for your feedback ! We will take it into consideration to improve, however we are glad you enjoyed your stay and hope to see you soon !

10/10 Excellent

Robin, Delmar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Super quiet and walkable - great staff- room was nice and big- bathroom bit but taps were broken on one sink.
Stayed 1 night in Mar 2024
Response from Dana Said on 9 Mar 2024
Thank you so much for this feedback! We have informed our engineering team. We hope to see you soon !

10/10 Excellent

Darcy

Travelled with family and small children
We came in late and the bellman drove us to the correct building, hauled in all the luggage and even ordered an extra blanket for the pull out sofa for our youngest. Well done!
Stayed 1 night in Feb 2024
Response from Marina - Assistant Front Office Manager on 26 Feb 2024
Thank you for taking the time to respond with feedback regarding your stay. Our priority is for you to have a seamless and enjoyable experience. Again, thank you for reaching out, we appreciate your loyalty to our brand!

8/10 Good

Meena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful and the staff was wonderful and extremely attentive. However, our coffee maker was not working, in-room phone was not working, and there seemed to be crickets in the ceiling beam that kept us up at night. I'm disappointed with that because the room cost was hefty.
Stayed 2 nights in Feb 2024
Response from Victoria on 6 Feb 2024
Good afternoon,Thank you for taking time to review your most recent stay with us. We are happy to hear that you enjoyed the property as well our team. We would like to apologize for the coffee maker and the phone not working as well as the noise that kept you awake. We have addressed these issues with our housekeeping and maintenance team. Please let us know if you have any further feedback or concerns. Thank you, Victoria

8/10 Good

Prakash, SAN JOSE

Stayed 2 nights in Jan 2024
Response from Michelle on 28 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay or Va-cation Destination
Always a pleasure to stay here! We live nearby and it's our #1 Stay-cation destination. So many options and the staff is very friendly and courteous. The food and drink options are great! The pool amenities are excellent. Always the best experience. Will be back very soon
Stayed 1 night in Jan 2024
Response from Michelle on 8 Jan 2024
Thank you for your feedback! It was our pleasure hosting you! We look forward to welcoming you back with us.

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience.
Stayed 2 nights in Dec 2023
Response from Michelle on 7 Jan 2024
Thank you for your feedback! It was our pleasure hosting you! We look forward to welcoming you back with us.

10/10 Excellent

MARTHA, Corona

Travelled with family
Friendly staff, nice installations. Just would like to see different floor instead of carpet on the hallways. (More hygienic type of flooring)
Stayed 1 night in Dec 2023
Response from Michelle on 7 Jan 2024
Thank you for your feedback! It was our pleasure hosting you! We look forward to welcoming you back with us.

10/10 Excellent

Eunjoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation. Water slides with warm temperatures and life guards, beautiful flowers&plants with best holiday decorations, professional staffs with good manners, and amazing customer services such as shuttles and concierge. I appreciate their service and care during stays. Also recommend to see sunrising in Edge pool!
Stayed 2 nights in Dec 2023
Response from Michelle on 7 Jan 2024
Thank you for your feedback! It was our pleasure hosting you! We look forward to welcoming you back with us.

2/10 Terrible

Lynn

Stayed 1 night in Dec 2023
Response from Dana Said on 17 Jan 2024
Good Morning, thank you for your feedback. We aspire to serve our guests up to the highest standards. Please feel free to reach out to us if you have any additional feedback or questions.

10/10 Excellent

Michael

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from michelle on 31 Dec 2023
Thank you ! It was our pleasure hosting you! We look forward to welcoming you back with us

10/10 Excellent

serdar

Stayed 1 night in Dec 2023
Response from Dana Said on 25 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. Best part of the check in and stay was the bellman, Alan. He was awesome.
Stayed 1 night in Nov 2023
Response from Dana Said on 29 Nov 2023
Thank you ! It was our pleasure hosting you! We look forward to welcoming you back with us.

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Dana Said on 29 Nov 2023
Good Morning, thank you for your feedback. We aspire to serve our guests up to the highest standards. Please feel free to reach out to us if you have any additional feedback or questions.

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a forto able experience property can recommend and sent for last vac w my son and the devices was HORRIBLE We had three rooms due to repair, no opening windows and bugs and missing furniture in the last but we staged because front desk manger was so rude
Stayed 1 night in Nov 2023
Response from Marina - Assistant Front Office Manager on 22 Nov 2023
Dear Susan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By informing us about your stay and any inconveniences you encountered, we can make the necessary adjustments to avoid issues like this in the future. With your feedback you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey.

10/10 Excellent

Cody

Stayed 1 night in Nov 2023
Response from Dana Said on 14 Dec 2023
Thank you ! It was our pleasure hosting you! We look forward to welcoming you back with us.

10/10 Excellent

alina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023
Response from Michelle on 6 Nov 2023
Thank you so much for the positive feedback about your stay at the Omni La Costa Resort & Spa! We appreciate you staying with us and are so happy to hear you enjoyed. We look forward to welcoming you again some time!

8/10 Good

Tyler

Stayed 1 night in Oct 2023
Response from Michelle on 31 Oct 2023
Thank you so much for the positive feedback about your stay at the Omni La Costa Resort & Spa! We appreciate you staying with us and are so happy to hear you enjoyed. We look forward to welcoming you again some time!

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marina - Assistant Front Office Manager on 24 Oct 2023
Dear Paul,Thank you for staying with us. Our priority is for you to have a seamless and enjoyable experience. I wanted to thank you for your feedback, it helps us continue to make improvements and provide the best service possible. We wish you a great rest of your evening and hope to have you stay with us again.

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs in our room.
Stayed 1 night in Oct 2023
Response from Victoria on 16 Oct 2023
Good evening, thank you for your feedback. We would like to assure you that our team has done an inspection of the guest room and there were negative findings of bed bugs. Please feel free to reach out to us if you have any additional feedback or questions.

10/10 Excellent

Mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice weekend getaway with family. Love the kid friendly pool with activities for young ones.
Stayed 2 nights in Aug 2023
Response from Michelle on 10 Oct 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We appreciate your feedback and are so happy to hear your little ones enjoyed the pool and activities. We hope to welcome you and your family back in the future. Thank you again.

10/10 Excellent

Florian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to relax with kids. The staff on site provided us with an outstanding service. Thank you!
Stayed 3 nights in Sep 2023
Response from Dana Said on 6 Oct 2023
Thank you so much for this feedback!

2/10 Terrible

Sarabjit

Stayed 3 nights in Aug 2023
Response from Jacob on 14 Oct 2023
Thank you for reviewing your most recent stay. Please let us know if there was anything we can do to make your stay better next time. Thank you and have a great day.

8/10 Good

Randa

Travelled with group
Liked: Staff & service, room comfort
The first “suite” was terribly generic, worn and smelled bad. They upgraded me to a villa that was much better, but still pretty outdated. The pools, grounds and restaurants were great.
Stayed 2 nights in Sep 2023
Response from Michelle on 16 Sept 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We appreciate your feedback and are happy to hear you enjoyed our property overall. We look forward to our room refresh soon and hope you will return to experience our fresh rooms in the future. Thank you again for your feedback.

10/10 Excellent

robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omni La Costa is absolutely beautiful
Stayed 1 night in Sep 2023
Response from Michelle on 10 Sept 2023
Thank you so much for the positive feedback about your stay at the Omni La Costa Resort & Spa! We appreciate you staying with us and are so happy to hear you enjoyed. We look forward to welcoming you again some time!

10/10 Excellent

Christian

Stayed 1 night in Sep 2023
Response from Nicole Hughes on 27 Sept 2023
Thank you for the feedback, we are happy you enjoyed the stay. We look forward to welcoming you in the future.

10/10 Excellent

Erik A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort will visit again!
Stayed 2 nights in Sep 2023
Response from Nicole on 7 Sept 2023
Thank you for the review, we hope to welcome you back in the future.

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weeding
Stayed 4 nights in Aug 2023
Response from Marina S. - Assistant Front Office Manager on 5 Sept 2023
Dear Alvaro,Thank you for staying with us. Our priority is for you to have a seamless and enjoyable experience. I wanted to thank you for your feedback, and wish you a great rest of your evening.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nicole on 4 Sept 2023
Thank you for the wonderful review. We look forward to welcoming you back in the future!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023
Response from Michelle on 27 Aug 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We appreciate your positive feedback and hope you will return again soon.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michelle on 25 Aug 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We greatly appreciate your positive feedback and business. We are so happy to hear you enjoyed your stay. Thank you and we hope to see you again!

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never return here
I would never stay at this resort ever again. Terrible experience from beginning to end. I paid over 1,000 for our room. It was completely paid for upon check in. Gabby in front desk asked for credit card for possible damages, but I forgot my credit card and only had my debit card. She explained that if I pay with debit I would not receive the 200$ damages deposit back. After I explained my disappointment in this she proceeded to say “200$ is not much. It’s only 200$” I found the comment to be so out of touch and inappropriate. The other manager Marina was of no help either. I had a picture of the credit card and they refused to help at all. Once the situation was settled all Gabby did was give us room keys. Didn’t explain where any amenities were. Was rude and condescending. We get to the room and it doesn’t have any towels as well as filthy. On our check out date we got scolded by valet parking employee after telling him he never gave us any sort of tag for one of the cars we brought. It is the WORST resort I have stayed at in my life.
Stayed 2 nights in Aug 2023
Response from Marisol Mujica on 1 Sept 2023
Good evening,I first want to apologize for all of the issues you encountered during your stay. I also would like to apologize for the way our staff did not properly explain how the credit or debit process works. When using a debit card for incidentals which is just an authorization hold, the process takes just a few days longer to go back into your account than it would when using a credit card. I would like to thank you for bringing this to our attention so we can go over all of these issues you encountered with Gaby and properly retrain her, so this does not occur again. We really hope you give us another opportunity and stay with us in the future or at least continue to be loyal to our company. Please reach out to us directly if you have any other comments, questions or concerns.Marisol MujicaOvernight Front Office ManagerOmni La Costa Resort & Spa

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, clean and serene. I appreciated all of the amenities and the ease to get around the availability of the pools and spa services.
Stayed 2 nights in Aug 2023
Response from Marina S. - Assistant Front Office Manager on 16 Aug 2023
Dear Meredith,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. Thank you again we hope you will come back and see us again soon.

2/10 Terrible

Regina

Stayed 1 night in Aug 2023
Response from Michelle on 19 Aug 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We are so sorry you did not have a good experience and we did not meet your expectations. We always strive to provide excellent service. We hope you will give us another chance in the future. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice grounds, old dirty rooms
Grounds of resort are beautiful! The rooms on the other hand are run down, old and has a stinky odor like an old damp rag. They need to invest in some major room renovations for the price they charge is not worth it. Lower class hotel rooms are much nicer cleaner and comfortable. Kids love the water slide, so do some adults, they can get pretty annoying they should have height weight limit as it can get real rowdy when the 200 lb drunk adults are coming down the tube.
Stayed 1 night in Aug 2023
Response from Michelle on 16 Aug 2023
Thank you for your recent stay at the Omni La Costa Resort & Spa. We appreciate your feedback and are so happy to hear you enjoyed the resort and water slides. We are happy to announce our rooms are going through a total refresh soon and we are so excited for how beautiful they will be. We hope you will return again soon.

2/10 Terrible

Kiara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michelle on 16 Aug 2023
Thank you for taking time to leave a review about your recent stay at the Omni La Costa Resort & Spa. We are so sorry we were not able to meet your expectations. We are always open to feedback so we can improve for our guests. This is not our standard and we truly hope you will give us another chance in the future. Thank you again.

2/10 Terrible

Hovo

Disliked: Amenities
Terrible service and staff
Stayed 2 nights in Aug 2023
Response from Marisol Mujica on 14 Aug 2023
Good evening,I sincerely apologize for the experience you had with our staff. May I get more information on your experience so we can address and also prevent from happening again in the future. We appreciate your response.

10/10 Excellent

christopher

Stayed 1 night in Aug 2023
Response from Marina - Assistant Front Office Manager on 3 Sept 2023
Dear Christopher,Thank you for your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. Please don't hesitate to contact me should you have any questions or concerns. Thank you again we hope you will come back and see us again soon.

6/10 Okay

Jinnie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are outdated and carpet in rooms look unsanitary. AC is very loud
Stayed 1 night in Aug 2023
Response from Michelle on 13 Aug 2023
Thank you for staying with us at the Omni La Costa Resort & Spa. We appreciate your feedback and we are so sorry you were not satisfied. We will make sure our engineering team takes care of the AC and we are looking forward to our room refreshes happening soon. Thank you again.

8/10 Good

Aaron

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nicole Hughes on 11 Aug 2023
Thank you for leaving us a nice review. Have a great day!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family spot.
We had a great family stay here - our 8 year old daughter ran laps on the water slide for hours each day. She also had fun at the kids club for a half day during the stay. The place is in preparation for the NCAA golf championships though so we were woken up each morning by tractors tearing up the course right in front of our room - I’d have liked to either know that was happening or had some sort of price drop though - as that definitely wrecked the view/vibe we were going for on this getaway.
Stayed 2 nights in Aug 2023
Response from Michelle on 10 Aug 2023
Thank you so much for your recent stay the Omni La Costa Resort & Spa. We appreciate and value your feedback. We are so happy to hear your daughter loved the water slides and you were able to enjoy as a family. We are so sorry about the construction noise and our team is working on getting this information posted to our website. We hope you will stay with us again and again we appreciate the feedback!

10/10 Excellent

Robert

Stayed 4 nights in Jul 2023
Response from Nicole Hughes on 9 Aug 2023
Thank you for taking the time to leave a review. We look forward to welcoming you back in the future.

4/10 Poor

Lauren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches and misrepresented room accommodations
Service and food were great however the accommodations were terrible. The room I reserved had a balcony and outdoor patio displayed online. In reality, I had a small window facing a parking lot. The ac didn’t work and had several issues with cockroaches - at least 2 inches in length. Disgusting! Will not be revisiting due to the poor accommodations and cleanliness.
Stayed 1 night in Aug 2023
Response from Michelle on 7 Aug 2023
Thank you so much for the feedback and bringing these issues to our attention. We are truly so sorry as this is not our standard at all. We are in the process of going through a refresh and would love for you to give us another chance in the future. We will make sure to address these issues with the appropriate departments. Again we are so sorry and truly value your feedback. Thank you for staying at Omni La Costa.

2/10 Terrible

Mark, Canoga Park

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dana Said on 8 Aug 2023
We sincerely apologize for not meeting your expectations during your stay. We would like to assure you that is not the standard Omni La Costa aspires to have. Please do not hesitate to reach out with any questions.

10/10 Excellent

Charmaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this location!
Stayed 2 nights in Jul 2023
Response from Marisol Mujica on 1 Aug 2023
Thank you so much for the positive feedback! I will share with the team. Hope to see you soon!