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Reviews of Solaire Inn & Suites

2.5 out of 5
Solaire Inn & Suites
1995 S Broadway, Santa Maria, CA

Reviews

7.4

Good

Rating 10 - Excellent. 297 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 195 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 93 out of 1001 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for the price.
Stayed 1 night in Apr 2024
Response from -michael- on 11 Apr 2024
Aaron, thank you for the feedback. We look forward to having you stay with us again in the future when you are in our area.

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good check in. The shower tub wasn’t in perfect condition, but everything else seemed clean. Other guests were noisy outside, but to be expected. I would stay here again – good value for the price.
Stayed 1 night in Mar 2024
Response from -michael- on 18 Mar 2024
Jeremy, thank you for your feedback. We are pleased to hear that your stay with us was a good one. We look forward to having you stay with us again in the future.

10/10 Excellent

Setareh

Stayed 1 night in Mar 2024
Response from -michael- on 11 Apr 2024
Setareh, thank you for the positive feedback. We hope to see you again in the future.

6/10 Okay

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wear white socks and when I removed my shoe's and walked around the room I noticed that my sock's got very dirty from the floor. The window in the bathroom did not lock and there was no screen on it.
Stayed 1 night in Mar 2024
Response from -michael- on 11 Mar 2024
Lee, thank you so much for taking the time to give us your feedback. It gives us valuable insight on those areas of service to our guests that require improvement on our part.

6/10 Okay

Joel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
my son got bitten by bed bugs
Stayed 2 nights in Feb 2024
Response from -michael- on 27 Feb 2024
Joel, we're sorry to hear that your stay with us was not a pleasant one. We do, however, thank you for your feedback and have noted the reason that your stay was less than you expected. We wish you would have notified us straight away during your stay so that we could have addressed the issue.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful front desk staff
Stayed 1 night in Feb 2024
Response from -michael- on 11 Feb 2024
Ken, thank you so much for staying with us. We're pleased to know that you enjoyed your stay and hope that you will stay with us again in the future.

10/10 Excellent

Yvon

Travelled with partner
Liked: Staff & service
The price per night was very good
Stayed 1 night in Feb 2024
Response from -michael- on 11 Feb 2024
Yvon, thank you for the positive feedback. We hope you will stay with us again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and services
Stayed 1 night in Jan 2024
Response from -michael- on 4 Feb 2024
Daniel, we appreciate your taking the time to rate our services. We are happy to know that your stay with us was a pleasant one. We hope you will consider staying with us again in the future.

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean everything was updated, except for things like the baseboards and closet track, those were visibly worn. No real complaints though, and the manager was very kind.
Stayed 4 nights in Jan 2024
Response from -michael- on 1 Feb 2024
Teresa, we appreciate your taking the time to give us your feedback. We hope that you will stay with us again in the future when you are in our area.

10/10 Excellent

Timothy A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am thankful to the front desk for the courtesy bestowed to me after a long drive. The room was immaculate, the facility is quiet and safe - the parking close to the room.
Stayed 1 night in Jan 2024
Response from -michael- on 28 Jan 2024
Timothy,Thank you for taking the time to give us your feedback. We're pleased to hear that your stay with us was a pleasant one. And, we hope to see you again, when you are in our area.

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -michael- on 24 Dec 2023
Benjamin, thank you for taking the time to rate our service. Your feedback is an important tool to help us improve our overall service to all of our guests.

10/10 Excellent

Allecy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and reserved area; very clean and comfy beds
Stayed 1 night in Dec 2023
Response from -michael- on 16 Dec 2023
Allecy, thank you for the wonderful review. We hope you will consider staying with us again in the future.

10/10 Excellent

Esteban

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from -michael- on 16 Dec 2023
Thanks for the positive review. We look forward to seeing you again in the future.

6/10 Okay

Kenneth

Business traveller
Stayed 3 nights in Dec 2023
Response from -michael- on 14 Dec 2023
Kenneth, thanks for the 6 out of 10 review.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -michael- on 14 Dec 2023
Jose, thank you for your positive review rating.

10/10 Excellent

Svetlana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The stay was amazing - our Host was Michael who was very helpful and resourceful. The bed was very comfortable and the location of the hotel is in a great place. The bathroom needs an upgrade but was very clean.
Stayed 1 night in Dec 2023
Response from -michael- on 11 Dec 2023
Svetlana, thank you for the wonderful feedback. We are happy that you enjoyed your stay with us. And, we do hope to see you again in the future when you are in our area.

4/10 Poor

Melissa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the rooms had some renovations and at first glance seemed like a nice, basic room, the opposite was true. There was new paint, room fixtures and bathroom sink/faucet, but the closet (in the bathroom) door was rusted and damaged. A large hole in the bathroom door had been poorly patched and there were what looked like claw/scratch marks on the wall. The front door did not have safety locks - only the one on the handle, and light was visible along the edge (no or little weather stripping). The shower head had either hard water mineralization or something else. The room was quite dusty - not sure if the wind blew outside dust over everything, or if the room hadn't been used for a while. The check in was cordial and friendly, but the room was less than expected for a mid-range fee. Our stay was just because we had early morning business, but we cannot recommend this stay.
Stayed 1 night in Dec 2023
Response from -michael- on 10 Dec 2023
Melissa, we're sorry that your stay with us was less than you had expected. We do, however, thank you for your feedback. It gives us valuable insight into areas we need to address to provide better service to all of our guests.

10/10 Excellent

Betty Anne, Ventura

Stayed 1 night in Dec 2023
Response from -michael- on 8 Jan 2024
Betty Anne, thank you for the positive review. We look forward to having you stay with us again in the future.

10/10 Excellent

Edward

Stayed 1 night in Nov 2023
Response from -michael- on 16 Dec 2023
Thank you for the positive rating.

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little place
Excellent customer service, manager Michael was so helpful. Took care of our needs so the stay was smooth.
Stayed 2 nights in Nov 2023
Response from -michael- on 12 Nov 2023
Lindsey, we're happy to know that you, and your group, enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were clean it was easy to check in and there are plenty of restaurants nearby.
Stayed 1 night in Oct 2023
Response from -michael- on 28 Oct 2023
David, thank you for the wonderful review. We are so pleased that you enjoyed your stay with us. We look forward to having you stay with us again in the future when you are in our area.

10/10 Excellent

Haylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -michael- on 29 Oct 2023
Haylie, thank you for the positive rating. We're happy to know that your stay with us was a pleasant one. We look forward to having you stay with us again in the future.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from -michael- on 23 Oct 2023
Steve, thank you for the positive rating. We are pleased that your stay with us was a pleasant one. And, we do look forward to having you stay with us again.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -michael- on 21 Oct 2023
Hector, thank you for the positive feedback. We are so pleased that you enjoyed your stay with us. And, we hope to see you again in the future.

10/10 Excellent

Timothy A

Very friendly. Quiet and safe. Would recommend
Stayed 1 night in Oct 2023
Response from -michael- on 16 Oct 2023
Timothy, thanks for the positive review. We're happy you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

sherrilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seemed to be recently remodeled. It was clean, smelled pleasant and there were no stairs.
Stayed 1 night in Oct 2023
Response from -michael- on 15 Oct 2023
Sherrilyn, thank you for the positive feedback. We're pleased that your stay with us was an enjoyable one. We hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water ran in tub hard to sleep with that nose Electric kept shorting out had to keep turning back on. It shorted out my blow dryer and I now have to replace it
Stayed 2 nights in Oct 2023
Response from -michael- on 14 Oct 2023
Dear Guest, we apologize for the inconveniences you experienced while at our property. We thank you for the feedback. This provided us with insight to issues which we have now corrected.

4/10 Poor

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing!
Response from -michael- on 9 Oct 2023
Gary, thank you for the feedback. We apologize that your stay with us was less than you expected.

6/10 Okay

Patricia

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It should be cheaper. it's been cheaply remodeled, but it does the job. some fixtures are still not updated. Linens are cheap but clean. towels are old but clean. there's dust on surfaces like over refrigerator and over the light switches. walls and light switches and door were dirty and dusty. there was a hair on the bottom right corner of the tub on the day we arrived, the next day after they "cleaned", it was still there. wall over the sink was dirty and had a dead smeared over and smeared hair on a corner. mosquito, the faucet was dirty and the mirror frame was also dirty. Whoever cleans needs better training.
Stayed 2 nights in Sep 2023
Response from -michael- on 9 Oct 2023
Patricia, thank you for bring these issues to our attention. It is important for us to know, so that we can address them and improve our services to our guests.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great with a couple of issues but nothing it couldn't be resolved. 1 broken window shade I had to improvise & place a towel ever it so it could not be seen inside the room. TV not working good, but God resolved by attending associate. Again minor detail. Ice machine not working ☹️ bummer. Overall it was an okay place. Liked the fact that we could walk to our dinner & back literally around the corner.
Stayed 1 night in Sep 2023
Response from -michael- on 9 Oct 2023
Paula, thank you for the feedback, and for pointing out issues that we need to address. We hope to see you again in the future.

10/10 Excellent

Jamie

Stayed 1 night in Sep 2023
Response from -michael- on 15 Oct 2023
Jamie, thank you for the positive rating. We're happy that you enjoyed your stay with us.

8/10 Good

Lorena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Booked on a last minute trip with the family. Very affordable and we’re able to check in late no problem. Customer service was great. Room was ok small beds were not comfortable at all but hey it cost under $100 bucks for one night it was ok. Bathrooms were not very clean but again you get what you pay for.
Stayed 1 night in Jul 2023
Response from -michael- on 9 Oct 2023
Lorena, thank you for the positive feedback. Also, thank you for pointing out issues we need to improve upon. We hope you will consider staying with us again in the future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from -michael- on 9 Oct 2023
Natalie, thank you for the positive feedback.

10/10 Excellent

Virginia

Stayed 2 nights in Sep 2023
Response from -michael- on 11 Oct 2023
Virginia, thank you for the positive feedback. We hope to see you again in the future.

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling on business, the hotel was conveniently located off Hwy 101. There are plenty of affordable places to eat. The charging stations for electric cars are within walking distance of Target. The king room had plenty of space, plank flooring, and a raised mattress. The vanity sink is practical & stylish and the shower is warm to hot running water with a clean shower curtain. I did like the stylish "Plantation Shutters" on the front window! A very affordable place to stay!
Stayed 4 nights in Sep 2023
Response from -michael- on 9 Oct 2023
Howard, we happy to know that you stay with us was a positive experience. We hope to see you again in the future when you are in our area.

6/10 Okay

Margaret

Stayed 2 nights in Sep 2023
Response from -michael- on 9 Oct 2023
Margaret, thank you for the positive feedback.

10/10 Excellent

Dayon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff accommodated me with a late check-in.
Stayed 1 night in Sep 2023
Response from -michael- on 9 Oct 2023
Dayon, thank you for the positive feedback. We hope to see you again in the future.

6/10 Okay

Omega

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from -michael- on 9 Oct 2023
Omega, thank you for your feedback.

8/10 Good

May

Stayed 1 night in Sep 2023
Response from -michael- on 9 Oct 2023
May, thank you for the positive rating.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tournament stay
Our host was awesome- very people oriented- friendly and professional 👍
Stayed 2 nights in Sep 2023
Response from -michael- on 9 Oct 2023
William, thank you for the positive feedback. We happy to know that your stay at our property was a positive one. We hope to see you again in the future.

6/10 Okay

Chris

Travelled with partner
Disliked: Property conditions & facilities
Supposed to stay for 2 nights. Had to change rooms after first night because AC was spewing dank, musty air into room, prob. from dirty filter. Actually left early the second night when internet kept going out and owner kept telling us it was our devices (3 different types and brands of mobiles all getting the "connected, no internet" message from WiFi) that had all been working just fine on their network the day before. Property in general disrepair - holes in doors, clogged sinks, missing fixtures in bathrooms, etc. That's all pretty par for the course at this price, but the internet thing is a deal breaker.
Stayed 2 nights in Sep 2023
Response from -michael- on 9 Oct 2023
Chris, thank you for the feedback. It provides us with important information on issues that we need to address.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from -michael- on 9 Oct 2023
Paul, thank you for the positive rating.

10/10 Excellent

Timothy A

Liked: Cleanliness, property conditions & facilities
Reception very welcoming. Comfortable room. Extremely clean.
Stayed 1 night in Aug 2023
Response from -michael- on 9 Oct 2023
Timothy, we happy to know that your stay with us was a pleasant one. We hope to see you again.

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Great stay for a great rate.
Stayed 1 night in Aug 2023
Response from -michael- on 9 Oct 2023
Janet, thank you for the feedback. We happy that you were pleased with you stay with us

6/10 Okay

Gracie

Stayed 1 night in Aug 2023
Response from -michael- on 9 Oct 2023
Gracie, thank you for your feedback.

6/10 Okay

Brian

*
Stayed 1 night in Aug 2023
Response from -michael- on 9 Oct 2023
Brian, thank you for the feedback.

8/10 Good

Francisco

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from -michael- on 9 Oct 2023
Francisco, thank you for the feedback.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure about prior poor reviews but I found the room clean, comfortable and no evidence of bed bugs. Check in was easy. I had dropped my driver's license in the lobby and it was returned to my room while I was out, so definitely an honest bunch.
Stayed 1 night in Aug 2023
Response from -michael- on 19 Aug 2023
Mark, thank you for your feedback. We're pleased that you were happy with you stay at our property. We hope that you will consider staying with us again when you are in our area.

6/10 Okay

Misty

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Disappointed
There was a greasy substance on several of the light switches and on the side table next to bed. I cleaned this myself with a towel. They used a top sheet for the bottom sheet and there were cigarette burns on the comforter. Maid service was not requested however, they came in my room anyway and took the washcloths but did not replace them. I got back to my room late so did not notice these items until it was too late to have remedied. I did not feel safe and felt there was a lack of privacy. The bed was uncomfortable. I stayed here a few years back and it has definitely gone down hill. Overall, it was okay for the price but I won’t rebook.
Stayed 2 nights in Aug 2023
Response from -michael- on 19 Aug 2023
Misty, we apologize that your stay with us was less than you had expected. We do, however, thank you for the feedback. It gives us valuable insight on how we can improve our services to our guests.

10/10 Excellent

Setareh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from -michael- on 18 Aug 2023
Setarah, thank you for the positive feedback. We're pleased you enjoyed your stay with us. We look forward to having you stay with us again in the future.