Fairmont El San Juan Hotel
5.0 star property

Beach spa retreat, walking distance from Isla Verde Beach
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Fairmont El San Juan Hotel

Photo gallery for Fairmont El San Juan Hotel

Pillow-top beds, in-room safe, blackout curtains, soundproofing
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
View from room
Pillow-top beds, in-room safe, blackout curtains, soundproofing
On the beach, white sand, sun-loungers, beach umbrellas

Overview of Fairmont El San Juan Hotel

Reviews
8.0

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
The price is NZ$947
Price available on 12/5/2024

Check out the area

6063 Isla Verde Avenue, Carolina, 00979
  • Popular LocationIsla Verde Beach1 min walk
  • Popular LocationLobby Bar @ El San Juan1 min walk
  • Popular LocationSacred Heart Station12 min drive
  • Popular LocationHato Rey Station12 min drive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

Room options

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 191 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • 57 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
2 bedrooms
Pillow-top bed
  • 128 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Oceanfront

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Oceanfront

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Accessible, Terrace (Oceanfront)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow-top bed
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Carolina

Located on the beach, Fairmont El San Juan Hotel is in Isla Verde, a walkable area in Carolina with good airport proximity and shopping. Castillo San Felipe del Morro is a notable landmark, and travellers looking to shop may want to visit The Mall of San Juan and Plaza las Americas. Museo de Arte de Puerto Rico and Puerto Rico Convention Center are two other places to visit that come recommended. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

What's nearby

  • Isla Verde Beach - 1 min walk
  • Carolina Beach - 9 min walk
  • Balneario de Carolina - 7 min drive
  • Plaza las Americas - 9 min drive
  • Puerto Rico Convention Center - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 8 min drive

Restaurants

  • Mi Casita Restaurant - 4 min walk
  • Lupi's Mexican Grill & Sports Cantina - 2 min walk
  • La Bodeguita - 3 min walk
  • 24 Market Place - 4 min walk
  • Ruth's Chris Steak House - San Juan - 3 min walk

About this property

Fairmont El San Juan Hotel

Luxury family-friendly resort near Puerto Rico Convention Center
Located close to The Mall of San Juan, Fairmont El San Juan Hotel provides a casino, a nightclub and 3 poolside bars. With a white sand beach, beachfront dining and a beach bar, this resort is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure and a body scrub at Well & Being Spa, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature Caribbean cuisine and happy hour. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball and snorkelling. In addition to a swim-up bar and concerts and live shows, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 4 outdoor pools with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), bike hire and 2 outdoor tennis courts
  • Valet parking (surcharge), an electric car charging station and express check-out
  • Concierge services, a lift and motorised watercraft on-site
  • Guest reviews give top marks for the proximity to the airport
Room features
All 304 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews say good things about the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 50-inch HDTVs with premium channels
  • Fridges, childcare services and daily housekeeping

Languages

English, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 25 per day; includes in/out privileges)
  • Secured valet parking on site (USD 30 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: USD 25 for adults and USD 15 for children
  • 3 poolside bars
  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Arcade/game room
  • Art gallery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • In-room babysitting
  • In-room refrigerator
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Lift
  • Low-height electrical sockets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 4 buildings
  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 21 per cent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 15 for children
  • Secured self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of 16 Apr 2024, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on 12 May 2024 start from NZ$782.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont El San Juan Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Fairmont El San Juan Hotel?

Self-parking is available for USD 25 per day. Valet parking is available for USD 30 per day.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont El San Juan Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont El San Juan Hotel located?

Located in Isla Verde, this beachfront resort is in the city centre and within 6 mi (10 km) of The Mall of San Juan, Museo de Arte de Puerto Rico and Plaza las Americas. Puerto Rico Convention Center and Castillo San Felipe del Morro are also within 9 mi (15 km).

Fairmont El San Juan Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 640 out of 1298 reviews" "
Rating 8 - Good. 266 out of 1298 reviews" "
Rating 6 - Okay. 176 out of 1298 reviews" "
Rating 4 - Poor. 100 out of 1298 reviews" "
Rating 2 - Terrible. 116 out of 1298 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eldrick

Liked: Cleanliness, property conditions & facilities
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in Puerto Rico
Stayed 1 night in Apr 2024

10/10 Excellent

gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive
Stayed 2 nights in Apr 2024

10/10 Excellent

SHEENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Apr 2024

8/10 Good

Cherry Ann

Travelled with family
Liked: Cleanliness, staff & service
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
Stayed 7 nights in Mar 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
Stayed 3 nights in Apr 2024

6/10 Okay

James

Travelled with family
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
Stayed 3 nights in Apr 2024

4/10 Poor

Randy

Light would h go on out unexpectedly
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie, West Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
Stayed 1 night in Mar 2024

8/10 Good

frankie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024