City view from property

Reviews of Parque del Lago Boutique Hotel

3.5 out of 5
Parque del Lago Boutique Hotel
Ave 2da, calles 40-42, San José, San Jose

Reviews

8.8

Excellent

Rating 10 - Excellent. 361 out of 670 reviews" "
Rating 8 - Good. 234 out of 670 reviews" "
Rating 6 - Okay. 47 out of 670 reviews" "
Rating 4 - Poor. 20 out of 670 reviews" "
Rating 2 - Terrible. 8 out of 670 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very basic, but conveniently close to the airport. Shuttle service was timely and fast. This hotel is a good option for overnight connections.
Stayed 2 nights in Apr 2024
Response from Jose Pablo - Reservaciones on 18 Apr 2024
We are delighted to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear them. Your feedback helps us continue to provide excellent service to our guests. We hope to welcome you back again soon!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jose Pablo - Reservaciones on 12 Apr 2024
Thank you Mrs Emma for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.

2/10 Terrible

Anneli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had reservation for 2 nights. Hotel refuses to let us stay the first night and also refuses to refund money for the second night. So we ended up having to stay at old strange place far from the city the first night and then move hotels for the second night. I do NOT recommend. Very bad all the way around. This hotel is not good for first time visitors. taxi ride from everything you want to see and do.
Stayed 1 night in Feb 2024
Response from José Pablo Vallejos -Departamento de Reservaciones on 27 Feb 2024
We appreciate your feedback, we regret not meeting your expectations, and that we were always willing to resolve it in the best possible way. However, due to high occupancy in the San Jose area for an international conference, it was not possible. We wish you an excellent trip, best regards.

6/10 Okay

Hanna

Stayed 1 night in Feb 2024
Response from Jose Pablo - Reservaciones on 25 Mar 2024
Hello Ms HannaHow about we start by exploring what aspects of the hotel didn't convince you? Perhaps I can help you find a solution or alternative that will enhance your experience on your next trip!

4/10 Poor

Chad

Liked: Cleanliness, property conditions & facilities
Response from Jose Pablo Vallejos Departamento de Reservaciones on 7 Feb 2024
Muchas gracias por su calificación, de parte de todo el personal del Hotel Parque del Lago, esperamos verlo de regreso pronto y si hay algo más que podamos hacer por usted, por favor déjenoslo saber.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 21 Dec 2023
Agradezco sinceramente tu calificación de 5/5. Estoy encantado de que hayas tenido una experiencia positiva.Esperamos verle pronto nuevamente

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with good-sized rooms, excellent shower! Quiet. Near Sabana Park and Costa Rican Art Museum. Great restaurant and staff.
Stayed 1 night in Nov 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 20 Dec 2023
It's great to know that you had a positive experience with the restaurant and staff. If there's anything else you'd like to share or if you have any specific recommendations, feel free to let me know!

8/10 Good

Madelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast with local fruit. The fruit was heavenly. Coffee was the best. Beds were comfortable and the sheets were soft. Room was clean. Card key reader to get into the room did not work easily.
Stayed 2 nights in Nov 2023
Response from José Pable Vallejos -Departamento de Reservaciones on 20 Dec 2023
I'm glad to hear that you enjoyed your breakfast with local fruit and found it heavenly. It's always a plus when the coffee is the best, and comfortable beds with soft sheets make for a great stay. Your feedback is valuable, and I hope the hotel addresses this inconvenience for a smoother experience in the future. Overall, it sounds like you had a delightful stay!

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 17 Nov 2023
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had an overall positive experience during your stay. It's great to know that our efforts in maintaining a clean and comfortable environment, as well as our attentive staff, left a positive impression.We also appreciate your constructive feedback, as it helps us identify areas for improvement. We take guest comments seriously and will address any issues you may have encountered to ensure a better experience for future guests.We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.

10/10 Excellent

felix

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 6 Nov 2023
Thank you Mr Felix for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel! Clean, good breakfast with fresh fruit and eggs with ham, etc. Located very near to Sabana Park if that interests you.
Stayed 1 night in Nov 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 6 Nov 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the area. Location is near a large park and the art museum, and it’s also walkable to restaurants and other amenities. Staff is really nice and helpful. A great choice for medical tourism.
Stayed 1 night in Sep 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 2 Nov 2023
Thank you Mr Daniel for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little place in the best spot in SJO. Right across the street from central park. Staff very friendly. Would recommend 👌
Stayed 1 night in Oct 2023
Response from Jose Pablo - Reservaciones on 30 Oct 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regards

10/10 Excellent

Dane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great with great themes throughout the property. Try the rooftop. You'll love it
Stayed 1 night in Oct 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 25 Oct 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 31 Oct 2023
Muchas Gracias, Mr Martin por su comentario.De parte de todo el personal de Hotel Parque del Lago, nos alegramos que su estadía haya cumplido con sus expectativas, para nosotros será un placer atenderle nuevamente.

10/10 Excellent

Luis, Panama

Stayed 1 night in Jul 2023
Response from Jose Pablo - Departamento de Reservaciones on 15 Aug 2023
Agradecemos su calificación, esperamos tenerle nuevamente pronto en nuestras instalaciones.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Employees very helpful and willing to help with your needs
Stayed 1 night in Jun 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 29 Jun 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regardsJose Pablo VallejosReservations Department Phone call +(506) 4000-2020Whatsapp Bussines +(506) 8381-0858

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights. Comfortable, clean and friendly. Would recommend.
Stayed 3 nights in Jun 2023
Response from Jose Pablo - Reservaciones on 4 Jul 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regards

8/10 Good

Darian

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed our stay at this hotel; it is located close to the park and central market. The staff was really friendly and helpful. The food was really good at this hotel, even better than some of the restaurants in the area. It is always good to know a little of the language you’re traveling too. It was perfect for me to practice my Spanish but there was slight miss understanding at the end. It turns it out it was my fault but I wish there was someone there to explain it to me. Everything worked out and I would recommend this place for location, staff and food!
Stayed 2 nights in Jun 2023
Response from Jose Pablo Vallejos- Reservations Department on 13 Jun 2023
Thank you Mr – Mrs for your review.We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regards

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the center of San José with private and secure parking. The family suite was super clean, spacious and perfect for our family of 5. We only stayed one night before leaving for the southern zone but we were very happy with this stay and would recommend!
Stayed 1 night in Mar 2023
Response from Jose Pablo - Reservaciones on 9 Apr 2023
Hello Ms AmyWe appreciate your stay with us, It is a pleasure to serve you. Cordially, Hotel Parque del Lago

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with a more Costa Rican feel
It was all fine but nothing extraordinary. Huge parking area if you have a car (in Costa Rica I have found hotel parking at a premium). Conveniently near La Sabana park.
Stayed 1 night in Mar 2023
Response from Jose Pablo Vallejos Reservations Department Phone on 27 Mar 2023
We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.kind regards

6/10 Okay

Mariya

Liked: Cleanliness, staff & service
1. Rooms are big enough 2. Clean and quiet 3. Saw a few homeless people across the hotel
Stayed 2 nights in Feb 2023
Response from Jose Pablo Vallejos Reservations Department Phone on 7 Mar 2023
Thank you Mr – Mrs for your review.We would like to apologyze first at all for not reaching your expectations, your comments help us to improve every day to provide a pleasant and comfortable stay and bring the best experience for all our customers, hope you can give us a chance by staying with us again and show you that your bad experience was an exception.kind regards

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well maintained and had a good overall feel to it Very pleasant stay
Stayed 1 night in Mar 2023
Response from Jose Pablo Vallejos Reservations Department Phone on 7 Mar 2023
Thank you Mr – Mrs for your review.We would like to apologyze first at all for not reaching your expectations, your comments help us to improve every day to provide a pleasant and comfortable stay and bring the best experience for all our customers, hope you can give us a chance by staying with us again and show you that your bad experience was an exception.kind regards

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal, dont miss!!!
Amazing staff and location.
Stayed 1 night in Feb 2023
Response from Jose Pablo Vallejos Reservations Department Phone on 3 Mar 2023
We appreciate your stay with us, we are so happy because the hotel has meet your expectations, your feedback is important for us and it will be our pleasure to have you here again in a near future.

10/10 Excellent

bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean rooms. The was a problem with the second booking but the hotel took the necessary steps to find an available room and resolve the problem.
Stayed 1 night in Jan 2023
Response from José Pablo Vallejos -Departamento de Reservaciones on 1 Feb 2023
Muchas gracias por su calificación , de parte de todo el personal del Hotel Parque del Lago, esperamos que regrese pronto

8/10 Good

bradley clark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central to where my meeting were located Hotel rooms were clean
Response from Jose Pablo - Dpto de Reservaciones on 23 Jan 2023
Muchas gracias por su calificación, de parte de todo el personal del Hotel Parque del Lago, esperamos verlo de regreso pronto y si hay algo mas que podamos hacer por usted, por favor déjenoslo saber.

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A nice hotel but not great.
Stayed here for two nights, after and before our international flights. It is a nice hotel, and some parts have been updated. Our first room was a family room (as booked) with two Queen beds separated by the washroom into two areas. Our second room was an 'upgrade' and had a small kitchen, and a king bed, but only a sofa bed for our adult daughter. It was more updated but not nearly as good for our family. We had dinner in the restaurant and it was very good, but the breakfasts were just okay. It was also much further from the airport than I had understood. Also their shuttle was going to cost $11/person, and we took an Uber for $12 total. So a nice hotel but not sure I would reccomend.
Stayed 1 night in Jan 2023
Response from Jose Pablo - Reservaciones on 11 Jan 2023
Thanks for your comment. by all staff of Parque del Lago Boutique hotel , await see you soon. Kind Regards

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except for musty room smell.
This was a nice hotel except one big thing— the rooms were very musty smelling. It was better when the air conditioner was turned on, but it was still noticeable and very bothersome to me as I am sensitive to mold and mildew smells. On a positive note, the beds were very comfortable. The showers were nice. The staff was great. The food was adequate in the restaurant. The three patacones appetizers were good. I would not stay again unless they fixed the mustiness of the rooms but otherwise this is a nice hotel and there is a great park for walking in just about a block away.
At the park nearby
Parque del Lago
Stayed 1 night in Dec 2022
Response from Jose Pablo - Reservaciones on 6 Jan 2023
Muchas gracias por su calificación de parte de todo el personal del Hotel Parque del Lago, esperamos verlo de regreso pronto y si hay algo mas que podamos hacer por usted, por favor déjenoslo saber.Muchas gracias

8/10 Good

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Response from Jose Pablo - Reservations on 15 Dec 2022
Thanks for your comment, we hope see you soon.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Boutique hotel
Location is perfect to get around and getting out of the hotel with minimal traffic. The hotel is difficult to find if arriving late due to no signs available to advise you of it's location. Beds are hard so if that's what you like then it's a plus. Wifi is strong thru out the hotel even for multiple devices. I would stay here again due to its location.
Stayed 1 night in Dec 2022
Response from Jose Pablo - Reservations on 13 Dec 2022
Thank you very much for your rating us.Of all the staff at Hotel Parque del Lago, we hope you return soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was easy to find and once there the parking is secure and the overall experience is very good. The on-site restaurant is certainly worth trying.
Stayed 1 night in Nov 2022
Response from Jose Pablo - Dpto de Reservaciones on 30 Nov 2022
Agradecemos su calificación; de parte de todo el personal del Hotel Parque del Lago, esperamos que regrese pronto.

10/10 Excellent

Cory

Stayed 1 night in Nov 2022
Response from Jose Pablo - Reservaciones on 29 Nov 2022
Gracias por tu comentario Estamos para servirle

8/10 Good

Bilena

Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel with ok breakfast, good coffee and a pretty good restaurant. Rooms and beds comfortable and good size, staff very helpful and friendly. Location isnt great, few amenities nearby and rundown part of tow
Stayed 1 night in Oct 2022
Response from Jose Pablo - Reservations on 17 Oct 2022
Muchas gracias por su calificación , de parte de todo el personal del Hotel Parque del Lago, esperamos verlo de regreso pronto y si hay algo mas que podamos hacer por usted, por favor déjenoslo saber.

10/10 Excellent

Suroginie

Stayed 3 nights in Oct 2022
Response from Jose Pablo - Dpto de Reservaciones on 11 Oct 2022
Muchas gracias por su calificación, de parte de todo el personal del Hotel Parque del Lago, esperamos que regrese pronto.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people of CR are all very gracious and amazingly kind people...the staff was no different. Above and beyond in all areas. The food was REALLY good and the rooms were spacious ane well kept. The only drawback was the area in Costa Rica is not the best. It is theor downtoen so.odf courseit is very rural.and a little grittier. Very fun anyway, and we felt safe the whole time. Thank you to the staff ...we'll miss yiu!
Stayed 1 night in Oct 2022
Response from Jose Pablo - Dpto de Reservaciones on 6 Oct 2022
Muchas gracias por su calificación , de parte de todo el personal del Hotel Parque del Lago, esperamos que regrese pronto.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My stay was wonderful! But there was a Mildew smell in the room and I noticed there was mold on the window shade. I was grossed out. I have allergies so I wasn’t too happy with that. The staff was great.
Stayed 4 nights in Sep 2022
Response from José Pable Vallejos -Departamento de Reservaciones on 5 Oct 2022
Muchas gracias por su calificación, de parte de todo el personal del Hotel Parque del Lago, esperamos verlo de regreso pronto y si hay algo mas que podamos hacer por usted, por favor déjenoslo saber.

8/10 Good

Clinton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. The gym was basic but had what I absolutely needed. The elevator was out of service but that was merely an inconvenience.
Stayed 1 night in Aug 2022
Response from Jose Pablo - Reservations on 22 Aug 2022
Thanks for your commentWe work everyday to make a new changes on our rooms, and keep the common areas like elevator on excellent presentation with regular maintenance. We await for see you soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, covinient, good parquing
Stayed 1 night in Aug 2022
Response from Jose Pablo - Reservaciones on 12 Aug 2022
Thank you for your comment. We work for you, we await for your next visit soon.

8/10 Good

Hannah de

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Used this as a base for seeing San Jose. Really good facilities and incredibly accommodating as we arrived at 3am in the morning. Greatly appreciated, and thank you!
Stayed 2 nights in Jul 2022
Response from Jose Pablo - Reservations on 1 Aug 2022
Thanks for your comment. We so glad to you was in here, we await for your next visit will be soon and enjoyed more our hard work for your pleasure. Kind Regards

10/10 Excellent

Barney

Stayed 1 night in Jun 2022

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m coming back
Great little boutique hotel. Friendly staff. Great location. Shuttle to the airport.
Stayed 2 nights in May 2022
Response from Jose Pablo - Reservaciones on 10 Jun 2022
Muchas Gracias por su comentario . Agradecemos su preferencia, siempre trabajamos para que su estadía sea placentera. le esperamos pronto.

10/10 Excellent

graham, royal oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here two years ago and rated the hotel as excellent. This time they have made numerous renovations and improvements. Hence once again I rate the hotel excellent plus. Excellent staff!
Stayed 2 nights in May 2022
Response from Jose Pablo - Reservaciones on 16 May 2022
Thanks for all your coments,. We work so hard for guest feel and lives all the changes we doy for you.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a political event at the building but we were given a room that was quiet. Nice to have.
Stayed 1 night in Feb 2022
Response from Jose Pablo - reservations on 13 Feb 2022
Thanks for your comment We hope you have a nice stay with us .

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staff. Front desk manager Ricardo was terrific!
Stayed 7 nights in Dec 2021
Response from Ricardo on 5 Jan 2022
Hi Mrs Jeffrey Thank you so much for your comment. Your opinion its very important for us. hope you can come a visit us again. Is a pleasure assist you Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Jose Pablo- Reservations on 4 Jan 2022
Thanks for your comment

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Britta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient, clean, spacious rooms for a night in San Jose before an early morning international flight
Stayed 1 night in Nov 2021
Response from Jose Pablo - Reservations on 6 Dec 2021
Thank you so much for your comment. Your opinion its very important for us.