3 outdoor pools
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Reviews of Hotel Monte Campana Heredia

3 out of 5
Hotel Monte Campana Heredia
5 km norte de la Iglesia de Barva, Birri de Santa barbara, Jesús, Heredia

Reviews

7.4

Good

Rating 10 - Excellent. 76 out of 256 reviews" "
Rating 8 - Good. 78 out of 256 reviews" "
Rating 6 - Okay. 48 out of 256 reviews" "
Rating 4 - Poor. 33 out of 256 reviews" "
Rating 2 - Terrible. 21 out of 256 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an amazing place if one would prefer to feel the joy of nature and man's creation!!
Stayed 10 nights in Feb 2024

10/10 Excellent

Sifrido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our first time in Costa Rica and we enjoyed it was a really nice experience Like they say " pura vida “
Stayed 3 nights in Feb 2024

8/10 Good

Carlos

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Stayed 1 night in Dec 2023

8/10 Good

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was cozy and affordable. Could use some upgrades.
Stayed 1 night in Dec 2023

8/10 Good

Samantha

Travelled with group
Liked: Staff & service
Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.
Stayed 4 nights in Sep 2023

4/10 Poor

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property would be nice if they did some major upgrades. The jacuzzi doesn’t work properly and when we asked for help it took them a long time. The rooms are in need of major upgrades the beds were terrible the shower had no warm water and the sink was leaking water.
Stayed 8 nights in Mar 2023

10/10 Excellent

Jacklyn

Stayed 1 night in Mar 2023

10/10 Excellent

Alex

Stayed 1 night in Feb 2023

6/10 Okay

ZULMA D

Travelled with family
Disliked: Property conditions & facilities
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
Stayed 5 nights in Feb 2023

2/10 Terrible

danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not very taking care of
Stayed 1 night in Sep 2022

2/10 Terrible

Alberto

Stayed 2 nights in Apr 2022

10/10 Excellent

Ariagna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect I love it
Stayed 3 nights in Feb 2022

8/10 Good

Sherman A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Don on 1 Oct 2021
Gracias

6/10 Okay

Verified traveller

Travelled with family
It was an ok stay, pools and jacuzzi fine, rooms are ok for sleeping only, there were no amenities in the room (just beds and tv), misleading it was said in the description there will be a tub, kitchenette and chemenee
Stayed 1 night in Jun 2021
Response from Don on 4 Jul 2021
Many suites have kitchenettes or full kitchens, fireplaces, grills.. We have many different rentals. All pics are accurate. Thanks for coming

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I reserved “The tree house” which is not a treehouse in reality, its basically a two-family apartment which your sleep will be diaturbed because everything is heard from one floor to the other. There is no staff after 7PM, which means there is no reception, no one to go to for a complaint if there is anything wrong. The “HOT WATER” only works for approximately 60 seconds. Freezing cold water after that. The reception young lady with long-black hair, light brown eyes has a terrible attitude. This place is a terrible mess. Disgusting.
Stayed 6 nights in Mar 2021
Response from Don on 23 Mar 2021
So sorry

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in s tree house overlooking san Jose. The Jacuzzi was awesome beds are ok. Bathroom is basic. Kitchen unit is basic
Stayed 2 nights in Jan 2021
Response from Don on 27 Jan 2021
Thanks

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beyond disappointing. On arrival we were told that our nido room was already reserved and that that wasn’t there fault even though the pictures on the reservation clearly show that room.. we were then given the tree house room which turned out to be inhabitable and disgusting!! There were hairs on the walls the bed sheets were dirty and had holes on them the “jacuzzi” smelled like grey water and was filthy! There were cockroaches in the bathroom and the hot water didn’t work!! Our deck was unfinished and under construction..That’s on top of a very unfriendly stuff and most of the “facilities” were shut down we encounter empty pools abandoned canopy bridges and very strange circus like cut outs all over the property... I payed almost $300 for this place and had to leave within the second day I wouldn’t recommend this to ANYBODY! This stayed was by far the WORST of any of our travel experiences!
Stayed 3 nights in Dec 2020
Response from Don on 28 Dec 2020
So sorry

6/10 Okay

Fabian, Heredia

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2020
Response from Don on 16 Oct 2020
Thanks for the feedhack

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place to stay, especially for the price. There is a lot to do there and I loved all of the nearby hiking trails in a beautiful area. A few downsides, I didn't come across any staff member that spoke any English, so communication was difficult; there is only one on-site restaurant; and the other guests can be loud, and the walls are pretty thin. The reason only having one restaurant was a disadvantage is because have dietary restrictions, which were difficult to work around with the limited menu.
Stayed 3 nights in Feb 2020
Response from Don on 14 Apr 2020
Thanks for staying. Next time. The restaurant will attempt most anything. I know because I live and work onsite. We offer Vegan dishes, lots of seafood, pork, beef, chicken, fresh local vegetables and fruit. Almost every thing is produced locally. Of course our specialty is Costa Rican cuisine, but 25 hamburgers, salads and soups make for a very diverse restaurant. And I speak English, as well as Google translate dozens of languages. This is a Costa Rican resort, not an American resort in Costa Rica. If you want out of the big City and away from the heat of the beach, come up to our dead end road at 4500 feet on a mountainside. And we are only 20 minutes from the airport

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Warm up with hottubs and Don
A really amazing family resort with many pools, kids activities, and extensive grounds. Don is just the best caretaker and showed us how to walk to their private water fall. The rest of the staff were ok but not overly helpful. Beds are made of broken springs from 1980s.the tree house is this amazing , but rustic, adventure. Highly recommend getting that room. Hottubs everywhere!
Stayed 2 nights in Mar 2020
Response from Don on 24 Mar 2020
Glad you enjoyed your stay. Please come back and do it again. If you have any great Treehouse pics please share. And thanks for the compliments. Maybe I can get a raise.

6/10 Okay

Nelson Eduardo

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Don on 11 Feb 2020
Thanks

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Accessibility for handicapped was limited but they did make the best they could by changing our room to an apartment with no stairs or steep inclines and parking next to the room. It is a mountain resort so the inclines are steep. We were only staying a short while so we didn’t try to get to the pool, etc. Nice view!
Stayed 1 night in Jan 2020
Response from Don on 31 Jan 2020
Thanks. Please come again

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The property is amazing but not maintained
Stayed 1 night in Dec 2019
Response from Don on 23 Dec 2019
Thanks

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant staff not berry very friendly ask for a coffee for my mom she is diabetic ordered at the bar counter in the restaurant they said they only have coffe from machine whe are in costa rica we produced coffee and they tell me they dont serve coffe only on breakfast
Stayed 1 night in Oct 2019
Response from Don on 14 Oct 2019
So sorry. Inexcusable... Please come again

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Don on 8 Sept 2019
Thanks

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Don on 4 Sept 2019
Thanks and please come again

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lugar muy relajante, buen clima, buena vista y armonía visual
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a great idea, but the execution is poor. The hot tubs and pools are all cracked and dirty. There is no maid service. You have to get your own sheets and towels each day. Breakfast is greasy and expensive.
Stayed 5 nights in Aug 2019
Response from Don on 27 Aug 2019
I love Anonymous reviews. We have 5 maids who clean thoroughly and furiously. They gladly change sheets, towels and clean every day. Not sure where you were. Hot tubs and pools. Come see... 24 hot tubs and 3 pools including a 75 meter waterside. Cleaned and treated EVERY day Did you get in one? Our restaurant serves traditional Costa Rican much of which contains deep fried pork or other elements. I guess you didnt try ceviche or fresh fish or any of the dozen vegetarian dishes. All dinner entrees about $20. Lunch and desayuno under $10. Next time.... Marriott has a great hotel for about $150 a night.... 5 times what your sale rate here was.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is nice, lots of nature around the property. Staff was friendly, food was OK. However some 'attractions' were closed and it looked like some areas could be given better maintenance. Beds were terrible and we woke up with back aches. There was a sewer-like smell in my brother's room coming from the bathtub drain when it was left uncovered.
Stayed 1 night in Aug 2019
Response from Don on 19 Aug 2019
Thank you Please come again We are always building and improving

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wowzas
Great place! Got upgraded to a cabana on my last night, absolutely gorgeous!
Stayed 1 night in Jul 2019
Response from Don on 2 Aug 2019
Can't wait for the next trip

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Don on 2 Aug 2019
Thanks

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Monte Campana
Great service and the views were fab. Great food in the restaurant. Location is a bit far from shops or other restaurants. Pools were great fun.
Stayed 2 nights in Jul 2019
Response from Don on 31 Jul 2019
Thanks Come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities
Beautiful views, lots of pools, waterslides were fun!
Stayed 5 nights in Jun 2019
Response from Don on 11 Jul 2019
Thanks Come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Don on 1 Jul 2019
Thanks

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view of the property. Also, the people at the desk are amazing. Everyday we were greated and helped with our itinerary.
Stayed 1 night in Jun 2019
Response from Don on 28 Jun 2019
Wow.. thanks... please come again

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice, beautiful place, nice staff, very quiet, just i looking for
Stayed 1 night in Jun 2019
Response from Don on 6 Jun 2019
Thanks so much. Our little piece of heaven

10/10 Excellent

Katrin &Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten eine schöne Zeit. Das Essen im Restaurant war sehr gut und das Personal freundlich.
Stayed 7 nights in May 2019
Response from Don on 10 Jun 2019
Thanks so much

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, clean place, quiet and the access is not that difficult
Stayed 1 night in May 2019
Response from Don on 23 May 2019
Thanks... JUST WHAT I BEEN TELLING PEOPLE BEAUTIFUL AFFORDABLE GREAT RESTAURANT 20 MINUTES FROM SJO come first or come last but please just come.

10/10 Excellent

Percy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This places has a lot of warm water jacussis 2 big swimming pools, water slice, great food at the restaurant, beautifull view
Stayed 1 night in May 2019
Response from Don on 17 May 2019
Thanks so much. Please come back

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
They have Excelente view, very good food, nice rooms,
Stayed 3 nights in May 2019
Response from Don on 14 May 2019
Thanks

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Don on 10 May 2019
Thanks

10/10 Excellent

Sean

Liked: Staff & service, room comfort
A must stay great hotel for family with children
Really amazing place. I have been visiting and living in Costa Rica since 2009. Most people think Arenal or Jaco but if you want a really relaxed mountain jungle experience, where your children will never be bored then this is the place. Great water park with great slides plus many hot tub pools for a great view of the sunset. This is a rustic mountain resort with cabins that have real fire places (they even have cut wood in bins for you to use. They have a full restaurant and bar and the prices are amazing. 5 beers and chicken Nachos for $10-12 depending on exchange rate. Owner really cares about you having a great time. I stayed here about 4 separate times and on one visit was not that satisfied with checkin or service. The owner reached out and contacted me and fixed everything. Great owner great place, a must stay for Costa Rica vacation.
Stayed 3 nights in Apr 2019
Response from Don on 5 May 2019
Thanks Sean

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Was ok.staff was pleasant. Facility needs some work.
Stayed 1 night in Apr 2019
Response from Don on 26 Apr 2019
Thanks

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Owner and Great For Family
If you are visiting Costa Rica and have children then this hotel is a must. The owner is amazing and really cares about you and your family enjoying your time. Water park on the property is amazing. Also try the Zip line and paintball all.located on the property
Stayed 3 nights in Jan 2019
Response from Don on 15 Apr 2019
Thanks Sean. Next time I want to introduce you to the Chefs. My treat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice place to stay.
Stayed 2 nights in Apr 2019
Response from Don on 12 Apr 2019
Thanks so much Please come again

10/10 Excellent

Genna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was fun for the kids to stay in this hotel.
Stayed 1 night in Apr 2019
Response from Don on 11 Apr 2019
Thanks. Please come again.

10/10 Excellent

Genna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This place is beautiful and fun! The room was clean and cozy.
Stayed 1 night in Apr 2019
Response from Don on 10 Apr 2019
Thanks so much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Don on 10 Apr 2019
Thanks