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"The hotel looks extremely nice outside and inside however there is a major infestation of roaches! I was super upset to find 5 roaches on my first night. They couldn’t accommodate me because they were fully booked. However they tried to compensate us with a free dinner each at their restaurant. However, we were already disgusted and disappointed. The second night as I was packing there was a roach INSIDE on a shirt. I immediately packed ALL of my belongings and called the front to send someone to take all my bags to my car. I would say the staff all tried to accommodate us but I was over it and wanted out! In my defense this stay should’ve been free and this was unfortunate because the hotel really is super nice but having roaches?! Makes it a 1/10!! Staff was 10/10 "

"I arrived and was 1st greeted by Concierge Sebastian who checked me in and made me feel so welcome with such excellent customer service and ability to handle guests like no other I've seen. I was thoroughly impressed with his knowledge of his systems, programs and ammenties with ability to complete tasks so efficiently that left me amazed. He is a great leader and deserves a raise like the others as well. Bradley also made sure I felt at home and made Costa Rica that much more beautiful. Followed by Andre and Mileidy. One night Andre stayed late with me trying to help find locations around the hotel that were open. I really appreciated that as well. Overall I would highly recommend Hilton Garden Inn Santa Ana for all these reasons. Thank you to the Staff top to bottom who were all stars and their professionalism is unmatched in this hotel industry as I am frequent traveller. I will be back to beautiful Costa Rica and will be staying here again. Muchas Gracias. Pura Vida my friends. Pura Vida 🙏"

"Our stay was absolutely fantastic. Everybody was so helpful."

"Staff is very friendly and helpful in providing tips on local places and restaurants. Rooms are clean and close to mall and restaurants. Restaurant, swimming pool, gift store and many more facilities within the hotel."

"The staff is outstanding!! They go out off the way to make your stay pleasant and to solve any problem. The breakfast is very good and very complete and is so well situated…… full of restaurants and shops around…..definitely we will come back . "

"Not so good "

"Everything was good but they have to fix the jets in the jacuzzi so they work the enjoyment of a jacuzzi is the warm water and the jets pulsating "

"Emigration into SJO was 2hrs. Drive from SJO to hotel was nightmare. Hotel was really great."

"Great hotel. The rooms were clean. The restaurant and entry were quite nice. We had breakfast in the morning which was delicious. The staff was accommodating and helpful. There’s tons of stuff to do right near the hotel. There’s a great food court only 100 feet from the entry with over 10 different restaurant options. The multi plaza was only a five minute walk down the road."