Front of property

Reviews of Wharf Inn

2.5 out of 5
Wharf Inn
2601 Mason St, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 306 out of 1005 reviews" "
Rating 8 - Good. 344 out of 1005 reviews" "
Rating 6 - Okay. 191 out of 1005 reviews" "
Rating 4 - Poor. 86 out of 1005 reviews" "
Rating 2 - Terrible. 78 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

Kiyahna

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Santa Cruz boardwalk. Staff are very nice and approachable.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
loved it
Stayed 1 night in Apr 2024
Response from jazz gill on 17 Apr 2024
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you loved your experience with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.

6/10 Okay

Mike

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathrooms really need to be updated. The free parking with great. the staff was fantastic, location was great to be able to get around lots of dining options the rooms are a little musky overall the rooms really need to be done we're really outdated having a view would have been great instead of looking out at a brick wall
Stayed 2 nights in Apr 2024
Response from jazz gill on 15 Apr 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review.We're delighted to hear that you appreciated our free parking and found our staff fantastic. Your kind words about our team mean a lot to us, and we're thrilled that our location provided convenient access to dining options.Regarding your comments about the rooms, we sincerely apologize for any inconvenience caused by their condition. Your feedback about the need for updates and addressing any muskiness is invaluable to us, and we'll be sure to prioritize these improvements to enhance the overall guest experience.We understand the importance of a pleasant view and regret that you were disappointed with the brick wall view. We'll certainly take your preference for a better view into consideration for future stays.Please know that your satisfaction is our top priority, and we're committed to continuously improving our facilities to ensure a comfortable and enjoyable stay for all our guests.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from jazz gill on 17 Apr 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Randy, Santa Cruz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and free parking! In fact, the parking area is more secure than many other more expensive hotels in the Fisherman's Wharf area
Stayed 1 night in Apr 2024
Response from jazz gill on 14 Apr 2024
Thank you for taking the time to share your feedback! We're thrilled to hear that you found great value in your stay with us and that you appreciated our complimentary parking. It's wonderful to know that you felt our parking area was secure, especially compared to other hotels in the Fisherman's Wharf area. We strive to provide a safe and convenient experience for all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Kate, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with two kids. We felt safe with the covered parking. Very convenient walkability to Pier 39, Fisherman’s Wharf, cable cars, etc. Staff was very friendly. Area can be a little noisy at night.
Stayed 1 night in Apr 2024
Response from Jay on 9 Apr 2024
Kate, thank you for staying with us and taking the time to leave us a nice review. We appreciate the support. Our location, safety, and parking are some things that our guests love most about the property and glad to hear you did as well. Please visit us the next time you're in San Francisco!

8/10 Good

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at the penthouse for 3 days. It was very large and spacious. There is no elevator to the 4th floor so if you stay in the penthouse you will have to take the elevator to 3 and walk up the rest of the way. The location was great and included parking was very good and safe. The staff was very friendly and nice. The property itself needs a little TLC. You can tell they try but its obvious that nearly everything is outdated. Overall we had a good stay and were able to walk everywhere.
Stayed 4 nights in Mar 2024
Response from Jay on 9 Apr 2024
Wilbert, thank you so much for staying with us and for taking the time to leave us a review. Our penthouse unit, is the best one in the house. It was built after the original property was constructed, and unfortunately it requires a set of stairs to be accessed (we think its worth it for what it offers) We hope you found the unit to be clean and comfy and you got a chance to take in the gorgeous views from the wrap around deck. We have prioritized updating the guest rooms before the rest of the property. The pandemic has been a big hurdle in our goal of modernizing the property. Nonetheless we intend to be able to provide a more modernized experience in the future. Please visit us again the next time you're in San Francisco.

6/10 Okay

david

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a 2 star property, so don't expect all the extras. The rooms need some updating and the walls are a little thin. It's walking distance to Pier 39 and 33 for Alcatraz. There are bus stops nearby so it's easy to get around town. The staff was very nice and helpful.
Stayed 2 nights in Apr 2024
Response from jazz gill on 8 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your honest review and are glad to hear that you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the condition of our rooms and the thin walls. Your comments are valuable to us, and we will take them into consideration as we work on improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 Okay

Kristin

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The room was decently clean. I appreciated the gated parking and security to get up to the rooms.
Stayed 1 night in Apr 2024
Response from jazz gill on 8 Apr 2024
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our staff great and that you appreciated the cleanliness of your room. It's wonderful to know that our gated parking and security measures added to your peace of mind during your stay. Your feedback means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to park safely and walking distance to all piers!
Stayed 1 night in Apr 2024
Response from Jay on 7 Apr 2024
Danielle, thank you for staying with us and taking the time to leave us a nice review. We are glad to hear you enjoyed the property's location, it's the best when you can walk and enjoy the fresh bay breeze, get good bites and take in the sights and sounds. Our secure and gated FREE parking is another reason our guests love the value they get from the Wharf Inn. Take care and we hope to see you the next time you're in San Francisco.

6/10 Okay

Justin, Naches

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is definitely on the cheap side as far as conditioning. But great spot close to attractions food and area
Stayed 3 nights in Apr 2024
Response from Jay on 7 Apr 2024
Hi Justin,Thank you for staying with us and taking the time to leave us a review. SF climate usually always stays on the cooler side, temperatures that range from Fahrenheit 50 to Fahrenheit 68, thus the reason the property does not have A/C in the rooms. Of course the building does have heat, and plenty of fans for air circulation. We are glad to hear you enjoyed the location and got some good bites in the area, a big must for a vacation.

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wharf in is very convenient to stay by Fishermans wharf it could use a little upgrading, but they’re working on it but to stay for a couple of nights and not pay for parking that was the benefit The staff was very nice and accommodating
Stayed 2 nights in Apr 2024
Response from Jay on 7 Apr 2024
Robert, thank you for staying with us and taking the time to leave us a review. It's the best to be able to safely park your car in gated lot, for FREE and be able to walk around and enjoy all that the wharf has to offer. We have refreshed our guest rooms and will continue to modernize the property to deliver an even better experience in the future. The pandemic slowed our pace and we're managing accordingly, again thank you for your support.

10/10 Excellent

John Odoom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Jay on 7 Apr 2024
John, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff was helpful. Parking was easy and secure.
Stayed 3 nights in Mar 2024
Response from Jay on 7 Apr 2024
Brian, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support, it goes a long way for us. Glad to hear you enjoyed the location, and the FREE secure parking. Hope to see you the next time you're in San Francisco.

10/10 Excellent

Izanami, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jay on 7 Apr 2024
Izanami, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Abegail

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great.
Stayed 2 nights in Mar 2024
Response from Jay on 7 Apr 2024
Abegail, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and nice, clean room. It was walking distance to the Aquarium and Pier 39, as well as several other attractions. My only complaint was that it was pretty noisy at night, but otherwise a lovely stay.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our rooms clean and comfortable. Being within walking distance to popular attractions like the Aquarium and Pier 39 is definitely a bonus! We apologize for any noise disturbances you experienced during your stay. We understand the importance of a peaceful night's rest and will take your feedback into consideration to ensure we minimize any potential disruptions in the future. Despite the noise, we're delighted that you had a lovely stay overall, and we hope to welcome you back for another enjoyable experience soon!

4/10 Poor

Pedro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
There was a lot of noise on the upper level, on the ceiling there was a lot of noise even during late night, found cockroaches on the bed and the room was very very hot, so was a poor stay the only good thing was the location, very close to the wharf and the touristic areas.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to hear about the noise disturbances, cleanliness issues, and discomfort you encountered. Please rest assured that we take these matters seriously and will address them immediately with our housekeeping and maintenance teams to ensure such incidents are not repeated in the future. We understand the importance of providing a comfortable and enjoyable stay for all our guests.We're glad to hear that you found our location convenient, being close to the wharf and tourist attractions. However, we regret that this positive aspect was overshadowed by the shortcomings you mentioned. We truly value your feedback as it helps us improve our services and facilities.We would like to extend our sincerest apologies once again and hope that you would consider giving us another chance to exceed your expectations on a future visit.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a. Friendly environment
Stayed 1 night in Mar 2024
Response from Jay on 7 Apr 2024
Raymond, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support, it goes a long way for us. Casual and friendly is our style! We hope to see you the next time you're in San Francisco.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Location, as they say, is everything. The Wharf Inn is perfectly situated, convenient for walking and easy uber access. Although they are in the middle of some much need renovations, my room itself was updated and most importantly, clean. The staff were very friendly and helpful. I was solo traveling and would absolutely stay here again.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you found our location at The Wharf Inn to be perfect for your needs, with convenient walking access and easy Uber availability. We appreciate your understanding as we undergo renovations to enhance our facilities. It's fantastic to know that your room was updated and clean, providing a comfortable stay for you. Our team takes great pride in delivering friendly and helpful service, and we're delighted that you experienced just that during your solo trip. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The beds were super comfortable. Water pressure was on point. 7/11 is across the street and Boudin bakery was down the block so our tummies were always full. This place was a hit!
Stayed 2 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location, comfortable beds, and excellent water pressure during your stay. It's wonderful to know that you found convenience in having a 7/11 across the street and Boudin bakery nearby to keep your tummies satisfied. We're delighted that your experience with us was a hit! Your feedback means a lot to us, and we can't wait to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to consider for your next visit, please feel free to let us know. Safe travels, and thank you for choosing our hotel!

6/10 Okay

Sheree

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your rating and feedback. We strive to provide the best experience possible for our guests, and we apologize if we fell short of your expectations during your stay. Your feedback is valuable to us, and we will use it to identify areas for improvement to ensure a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. Thank you for choosing our hotel.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and free parking in the city is always a huge plus. Only thing is if you get a room facing Mason, very noisy with people passing by, delivery trucks and busses.
Stayed 2 nights in Mar 2024
Response from Jay on 7 Apr 2024
Hi Kelly, thank you for staying with us and taking the time to leave us a nice review. We are glad to hear you enjoyed the property's location, it's the best when you can walk and enjoy the fresh bay breeze, get good bites and take in the sights and sounds. Our secure and gated FREE parking is another reason our guests love the value they get from the Wharf Inn. Take care and we hope to see you the next time you're in San Francisco.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older hotel but very clean and greet location.
Stayed 2 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for sharing your thoughts with us! We're pleased to hear that you found our hotel to be very clean and appreciated its great location. While we may be an older establishment, we take pride in maintaining a high standard of cleanliness to ensure our guests have a comfortable stay. We understand the importance of location when choosing accommodations and are glad that our hotel's location met your needs. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even better, please let us know. Thank you for choosing our hotel!

6/10 Okay

Crystal Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for its location which is amazing! The wifi is terrible, kicks you off or cant be found at all. The rooms along the main street have contant very loud noise 24 houra a day. With the 7-11 open 24 hours all construction trucks, garbage trucks etc. Stop there all thriughout the night and are very very loud! The windows have zero sound barrier.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our hotel's amazing location. However, we sincerely apologize for the issues you encountered with our wifi and the noise disturbances from the street. Providing a comfortable and convenient stay for our guests is our top priority, and we regret that we fell short of your expectations in these areas.Please know that we take your comments seriously and will address them with our team to find solutions and improvements. We understand the importance of a good night's sleep and reliable internet access, and we'll do our best to rectify these issues promptly.

8/10 Good

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not the nicest but got good sleep. Close to Wharf and food. Thought parking was included in total price. $15 more but that’s cheap considering other places. Would stay again.
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you were able to get a good night's sleep and that our proximity to the Wharf and dining options met your needs. We apologize for any confusion regarding the parking fees, but we're pleased that you found it to be reasonably priced compared to other options. We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future. If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know. Thank you for your support, and we look forward to seeing you again!

10/10 Excellent

Schevell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this property for our family. Not the most up to date but really was just a place to sleep and take a nice hot shower and spent most of our day exploring San Francisco. Pros: free parking, felt very safe w gated parking. Close to all the Wharf activity, all within walking distance. Can walk to pier 39, Ghirardelli square, Alcatraz pier, exploratorium, Coit tower, just an overall great location and felt very safe. The cable car is just around the corner, again walkable. There is the Big City Bus Tour right in front of Wharf inn but honestly felt it wasn’t necessary since everything is walkable.You just have to plan out the visit. For example, we walked 5-10 minutes to pier 39 to see the sea lions, had breakfast at the French crepe place on pier 39, then 15-20 minute walk to exploratorium and then 15 minute CLIMB up to Coit Tower. No joke of a climb just fyi. Then we continued down to Chinatown which was like a 15 minute walk, then finally caught the cable car back up to Fisherman’s Wharf. If you have a car, again it’s great to have the free parking. 4 out of 5 days we used the car: went to Muir Woods, Golden Gate Bridge, Golden Gate Park, Calaveras Giant Trees to see the Sequoias ( 3hrs but so worth the trip to see the massive trees). Overall would stay here again. Ask for the rooms in the back to avoid the street cleaning noise tho! Thankful for reading other reviews to ask for room in the back. Front desk clerk was awesome too! Overall a great experience!
Stayed 5 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your detailed feedback and positive review! We're delighted that you and your family had a great experience during your stay with us. Your appreciation for our amenities, convenient location, and helpful staff means a lot to us. We look forward to welcoming you back for another wonderful stay in the future! If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know. Safe travels, and thank you for choosing our property!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a place accessible to everything. My family and I liked our stay.
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for sharing your feedback! We're glad to hear that you and your family enjoyed your stay with us. It's great to know that our location provided easy access to everything you needed, and we're pleased that you found it convenient. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you and your family back in the future!

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Jay on 7 Apr 2024
Katherine, thank you for staying with us and taking the time to leave us a 5 star review. We appreciate the support and hope to see you the next time you're in San Francisco.

2/10 Terrible

Maria Cecilia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 - 2 blocks from landmark/attractions
Stayed 1 night in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at Fisherman’s Wharf. Free secure parking is a major bonus in The City. Staff was very helpful and friendly. The room was large and comfortable, not fancy though. In room Keurig and fridge were handy. Overall a great value.
Stayed 1 night in Feb 2024
Response from jazz gill on 7 Apr 2024
Thank you for your review! We're thrilled to hear that you had a great experience during your stay with us. It's wonderful to know that our excellent location at Fisherman's Wharf, along with the added bonus of free secure parking, contributed positively to your visit. We're also delighted that you found our staff helpful and friendly, and that you enjoyed the spacious and comfortable room, complete with convenient amenities like the in-room Keurig and fridge. Providing great value to our guests is important to us, and we're glad that you found your stay to be just that. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! If there's anything specific you'd like us to consider for your next visit, please feel free to let us know. Thank you for choosing our hotel!

8/10 Good

Mallie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location location location. Nice staff no issues. We had a inner room on the second floor. Only noise problem were the upstair people walking heavy. Building is secure you need your key to get into the building and to ride the elevator to the room and to unlock the door. I would stay again. It is an older motel with upgrades, parking is included for those that drive. You are right across from fisherman's wharf and a stones throw to pier 39. About 1 mile from the famous cable cars. And one block from public transit.
Stayed 3 nights in Mar 2024
Response from jazz gill on 7 Apr 2024
Thank you for your review! We're delighted to hear that you enjoyed our prime location and that our staff provided excellent service during your stay. We appreciate your understanding regarding the noise from upstairs, and we're glad that it didn't significantly impact your overall experience. It's great to know that you found our building secure and appreciated the convenience of having parking included. We're thrilled that you found our upgrades to be beneficial and that our proximity to Fisherman's Wharf, Pier 39, and public transit made your visit even more enjoyable. We would be honored to welcome you back for another stay in the future. If there's anything specific you'd like us to consider for your next visit, please don't hesitate to let us know. Thank you for choosing our hotel!

10/10 Excellent

kellyn, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the wharf every time we come to SF. So many dining options at a walking distance. Staff is so nice and friendly
Stayed 2 nights in Dec 2023
Response from jazz gill on 7 Apr 2024
Thank you for your review! We're thrilled to hear that you love staying at our hotel every time you visit San Francisco. It's fantastic to know that our location at the Wharf provides you with easy access to a variety of dining options within walking distance. We're also delighted that our staff's friendliness and hospitality have made your stays even more enjoyable. We truly appreciate your loyalty and look forward to welcoming you back for many more wonderful stays in the future! If there's anything specific you'd like us to consider for your next visit, please feel free to let us know. Thank you for choosing our hotel!

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
They are doing renovations so there is still updating to do, but it’s conveniently located to anything warf. The staff was super friendly.
Stayed 2 nights in Feb 2024
Response from jazz gill on 7 Apr 2024
Thank you for your feedback. We're glad to hear that you found our hotel conveniently located near Fisherman's Wharf and that our staff provided friendly service during your stay. We apologize for any inconvenience caused by the ongoing renovations. We understand the importance of maintaining our facilities, and we're working hard to improve our property for the comfort of our guests. Your understanding is appreciated, and we hope to welcome you back for an even better experience once the renovations are complete. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing our hotel.

6/10 Okay

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very outdated, definitely not as advertised. In the perfect spot and loved the parking included but definitely super thin walls paid extra for patio to be super small.
Stayed 1 night in Feb 2024
Response from jazz gill on 7 Apr 2024
We appreciate your feedback regarding your recent stay with us. We apologize if the accommodations did not meet your expectations and if you found them to be outdated. Your satisfaction is important to us, and we take your comments seriously. We will review your feedback with our team to address any areas of concern and make necessary improvements. Additionally, we're glad to hear that you enjoyed our convenient location and appreciated the included parking. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Feb 2024
Response from jazz gill on 7 Apr 2024
Thank you for your feedback! We're pleased to hear that you had a positive experience with our staff. Providing excellent service is a top priority for us, and we're glad to know that our team met your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back for another great stay in the future. Thank you for choosing our hotel!

8/10 Good

Yuvraj

Travelled with family and small children
Disliked: Staff & service
Good location. The room looked quite old.
Response from jazz gill on 7 Apr 2024
Thank you for your feedback. We're glad you appreciated our hotel's good location. We apologize if the room's appearance didn't meet your expectations. We're continuously working to enhance our facilities and will consider your comments for future improvements. If there's anything else we can do to improve your stay or if you have further feedback, please let us know. We value your support and hope to welcome you back for a better experience in the future. Thank you for choosing our hotel!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff itself was great. However bei g next to the pier there was some noise traffic that carried through the halls. Not the hotels fault. Safe parking, clean rooms. Super close to pier 39.
Stayed 3 nights in Feb 2024
Response from jazz gill on 16 Mar 2024
Thank you for sharing your positive feedback about our hotel and staff. We're delighted to hear that you appreciated our clean rooms and convenient location near Pier 39. We understand that the bustling environment can sometimes contribute to noise, and we are continually exploring ways to enhance our guests' experience with us. We're grateful for your comments and hope to welcome you back for a more peaceful stay in the future.

6/10 Okay

Alyssa

Travelled with group
Disliked: Amenities
we couldn't check in at 3 pm because the room wasn't ready until after 4pm.
Stayed 1 night in Feb 2024
Response from jazz gill on 7 Apr 2024
We apologize for the inconvenience you experienced with the delayed check-in. Your time is valuable, and we understand the frustration this may have caused. We strive to ensure that rooms are ready for check-in by the designated time, and we regret that we fell short of this expectation during your stay. We appreciate your patience and understanding in this matter. If there's anything else we can do to make it up to you or to enhance your stay, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with a more seamless experience in the future. Thank you for choosing our hotel.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my daughter for a weekend full of touristy fun. Alcatraz, wax museum, Ripleys Believe it or not and Ghiradelli Square were all within walking distance. Even though though they offer free parking, we didn't need the car at all. It's not the quietest but that's expected so close to the piers and shops but it was clean, cute, and we felt safe enough. We would stay again!
Stayed 2 nights in Feb 2024
Response from jazz gill on 24 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe parking, and a clean room. Amazing location. Nothing fancy, not even AC.
Stayed 1 night in Jan 2024
Response from Jazz gill on 11 Feb 2024
Thank you for leaving a review! I'm glad to hear that you found our parking safe, the room clean, and loved the amazing location. While we may not have fancy amenities like AC, we strive to provide a comfortable stay. Your feedback means a lot to us. Thanks again!.

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was broken and didn't work. Couches were broken, stained and didn't smell fresh/clean. Thin walls. Cold room. Location is great for tourist stuff but place is gross.
Stayed 1 night in Feb 2024
Response from Jazz gill on 11 Feb 2024
Thanks for sharing your experience with us. We're sorry to hear about the issues you encountered with the broken shower and the cleanliness of the room. We strive to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we'll make sure to address these concerns. We appreciate your comment about the great location for tourists, and we'll continue working to improve the overall experience

6/10 Okay

T.H.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for sports weekend
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Location was great, right by peir 39, hop on bus, walk the whaf easily, very clean and locked parking lot BUT there was zero sound proofing. We had an once view street room and between the dumpers cleaning place (runs from 1-4 am loud banging) and 7-11 traffic we got very little sleep. During the day I could hear the people in the next room beside us, little girls likes purple for coloring. Will be requesting a room at the back of the hotel next time
Stayed 3 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! From the moment I walked in, the staff treated me so well. The property feels safe and inviting. The location is also amazing since attractions are within walking distance. I will definitely stay here again and totally recommend.
Stayed 1 night in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

8/10 Good

Carolina, La Mirada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location can not be beat. The hotel is around the corner from Pier 39 (maybe a 2 minute walk, if that) & across the street from the Big Bus tour. Free parking was also a BIG plus too. It is secure & gated. They also offer early/late parking before/after your stay ($15). It is not guaranteed but it helped us check out a few more things in the area without being worried about our luggage & a public lot. Hotel is clean. The hotel outside looks older but inside the room was fine. The beds & pillows probably could be comfier but all the other pluses made up for it. I would stay again.
Stayed 2 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for choosing us as your place of accommodations, and more so for taking the time to leave us a great review! We appreciate the support and recognition as we work diligently to provide a clean, comfortable, value oriented stay right at Fisherman's Wharf. We would love to have you back as our guest the next time you're in San Francisco.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
no elevator service
Stayed 5 nights in Jan 2024
Response from jazz gill on 3 Feb 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. Your concerns are important to us, and we're addressing them to improve our service. We hope for another chance to provide you with a better experience in the future.