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Reviews of Courtyard by Marriott San Francisco Downtown/Van Ness Ave.

3 out of 5
Courtyard by Marriott San Francisco Downtown/Van Ness Ave.
1050 Van Ness Avenue, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 354 reviews" "
Rating 8 - Good. 94 out of 354 reviews" "
Rating 6 - Okay. 25 out of 354 reviews" "
Rating 4 - Poor. 13 out of 354 reviews" "
Rating 2 - Terrible. 6 out of 354 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and the hotel felt very safe.
Stayed 2 nights in Apr 2024
Response from MZ on 22 Apr 2024
Dear Andrea,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Chia

Travelled with family and small children
Liked: Amenities
Helpful staff, great location
Stayed 1 night in Apr 2024
Response from MZ on 18 Apr 2024
Dear Chia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and staff. I didn't like the fact that I could not get any reward points on my Marriot Bonvoy account because I booked the stay with Expedia.
Stayed 3 nights in Mar 2024
Response from MZ on 18 Apr 2024
Dear Orlando,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from MZ on 18 Apr 2024
Dear Jessica,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Crystal, GOLETA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The bed was very comfy rooms were clean. Thank you.
Stayed 2 nights in Feb 2024
Response from MZ on 18 Feb 2024
Dear Crystal,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Daesy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very welcoming and clean.
Stayed 1 night in Feb 2024
Response from MZ on 18 Feb 2024
Dear Daesy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Megan

Business traveller, Travelled with group
Liked: Cleanliness, amenities
We enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from MZ on 8 Feb 2024
Dear Megan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Carol, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely decorated, very clean and comfortable.
Stayed 1 night in Jan 2024
Response from MZ on 8 Feb 2024
Dear Carol,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MZ on 8 Feb 2024
Dear Brian,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The persons working in the front desk are the very nice the rooms nice and clean
Stayed 2 nights in Jan 2024
Response from MZ on 11 Jan 2024
Dear Jose,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Devante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MZ on 11 Jan 2024
Dear Devante,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

4/10 Poor

Jace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property is unsafe especially at night. The hotel is okay, but I will not stay here again.
Stayed 1 night in Oct 2023
Response from MZ on 11 Jan 2024
Dear Jace,Thank you for taking the time to share your thoughts regarding this issue. We are appreciating you bringing it to our attention. We will share your message appropriately within the organization.Sincerely,

10/10 Excellent

Robbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location.
Stayed 1 night in Dec 2023
Response from MZ on 21 Dec 2023
Dear Robbin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Magdalia

Stayed 1 night in Dec 2023
Response from MZ on 21 Dec 2023
Dear Magdalia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our fave hotel in San Francisco
As always great stay.
Stayed 1 night in Nov 2023
Response from MZ on 15 Dec 2023
Dear Valued Guest ,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Alejandrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MZ on 15 Dec 2023
Dear Alejandrina,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It's not Union Square but Van Ness Ave is safe and clean.
Stayed 1 night in Dec 2023
Response from MZ on 15 Dec 2023
Dear Kenneth,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Linda, Pirae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Nice, the checking thank you very very much Maria, à Nice staff person very adorable and professional, she assist us in any demand, she secure us for the surroundings, We love all the attentions that she gave, Thanks so much Maria. Nice room, Nice restaurant aussi Nice staffs there too, Thanks so much for your attention, and availability. We Will come back.
Stayed 2 nights in Dec 2023
Response from MZ on 7 Dec 2023
Dear Linda,Thank you for choosing the Courtyard San Francisco Downtown/Van Ness Ave. for your recent travels to San Francisco. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Perfect Hotel
Overall great place to stay in the city! The room was do clean and fresh & the decor was absolutely gorgeous. Courteous Staff very helpful and welcoming. My sister's and I enjoyed our stay & will be recommending this hotel to everyone we know.
Stayed 1 night in Dec 2023
Response from MZ on 7 Dec 2023
Dear Lisa,Thank you for choosing the Courtyard San Francisco Downtown/Van Ness Ave. for your recent travels to San Francisco. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,

8/10 Good

Jose

Stayed 1 night in Nov 2023
Response from MZ on 15 Dec 2023
Dear Jose,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low visibility signage for those arriving by car. More trees would be nice.
Stayed 1 night in Nov 2023
Response from MZ on 3 Dec 2023
Dear Diane,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Matt

Stayed 1 night in Nov 2023
Response from MZ on 3 Dec 2023
Dear Matt,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from MZ on 10 Nov 2023
Dear Karen,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed me to check in early. It was a very convenient location. Parking was gated so that was a relief. Staff was very nice.
Stayed 1 night in Nov 2023
Response from MZ on 10 Nov 2023
Dear Gregory,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Cynthia

Travelled with family
Liked: Amenities
Very clean
Stayed 1 night in Nov 2023
Response from MZ on 10 Nov 2023
Dear Cynthia,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Archana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely. The hotel was very clean and some great restaurants close by.
Stayed 3 nights in Oct 2023
Response from MZ on 26 Oct 2023
Dear Archana,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Harmoll

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from MZ on 21 Oct 2023
Dear Harmoll,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Joe

Travelled with family
Liked: Amenities, property conditions & facilities
That it looks antique that was nice touch.
Stayed 1 night in Oct 2023
Response from MZ on 19 Oct 2023
Dear Joe,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
The mattress and linen were very uncomfortable. The streets surrounding the hotel felt unsafe. It was a very good thing that you gave a hospital discount or we would not have stayed here. Charging $55 total for parking seems high but at least it was available.
Stayed 1 night in Oct 2023
Response from MZ on 19 Oct 2023
Dear Andrea,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.

10/10 Excellent

Kathleen

Stayed 2 nights in Oct 2023
Response from MZ on 13 Oct 2023
Dear Kathleen,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Very nice check in. Homeless problem scary.
Stayed 1 night in Oct 2023
Response from MZ on 6 Oct 2023
Dear James,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Despite the homeless element, everything was great.
Stayed 1 night in Oct 2023
Response from MZ on 5 Oct 2023
Dear Bret,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in SF!
It was a very clean and beautifully decorated hotel with locked parking and other security features. Staff was very friendly and helpful. The neighborhood is right next to not being great, so plan to Uber if you’re not comfortable walking.
Stayed 1 night in Sep 2023
Response from MZ on 1 Oct 2023
Dear Bryan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Abigail

Stayed 1 night in Sep 2023
Response from MZ on 19 Oct 2023
Dear Abigail,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.

10/10 Excellent

Angel, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Homelessness is out of control
Stayed 1 night in Sep 2023
Response from MZ on 23 Sept 2023
Dear Angel,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Rena

Stayed 1 night in Sep 2023
Response from MZ on 13 Oct 2023
Dear Reya,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely

6/10 Okay

Aie

Liked: Staff & service, property conditions & facilities
It’s a good place, but extremely overpriced for really nothing. I found a place that was cheaper, in a better location. Just way overpriced. I guess if I’m paying that much there should be a little more. Tiny room, homeless view.
Stayed 3 nights in Sep 2023
Response from MZ on 18 Sept 2023
Dear Aie,Thank you for taking the time to share your thoughts regarding room rate. We are appreciating you bringing it to our attention. We will share your message appropriately within the organization.Sincerely,

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in and out was incredibly efficient, friendly and welcoming. I didn't catch her name, but she really was a credit to the hotel.
Stayed 1 night in Sep 2023
Response from MZ on 16 Sept 2023
Dear Alan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
Great reception by staff …. Hotel very clean
Stayed 2 nights in Sep 2023
Response from MZ on 15 Sept 2023
Dear Michael,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MZ on 15 Sept 2023
Dear Tina,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MZ on 11 Sept 2023
Dear Cindy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal proximity to CPMC, Mel's Kitchen, & Tommy's
We were pressed for time. The access to CPMC was the main reason to stay at this location of the Courtyard. The hotel was clean, the service was kind, and there was plenty of room for families to stay. We ended up having to go back to the hotel the following day. The staff was really accommodating. In terms of service, Janea and Chiauita went above and beyond. These days, it's uncommon to find customer service with their level of hospitality, kindness, and respect.
Stayed 1 night in Sep 2023
Response from MZ on 15 Sept 2023
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Steven Edward, Marquette

Liked: Cleanliness, staff & service
connected to restaurant was good. noisy air conditioning whine and paper thin walls.
Stayed 2 nights in Sep 2023
Response from MZ on 11 Sept 2023
Dear Steven,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

8/10 Good

Jacquelyn T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior. Staff very hospitable. Nice to have Mel's next door.
Stayed 1 night in Sep 2023
Response from MZ on 10 Sept 2023
Dear Jacquelyn,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave..It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely

10/10 Excellent

Irany

Stayed 1 night in Sep 2023
Response from MZ on 30 Sept 2023
Dear Irany,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Kimberly, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, historic, charming, quiet and clean SF hotel. Beds are very comfortable. We are staying here because a family member has a medical procedure at Sutter CPMC Van Ness Med Center. But this would be a great spot if you’re interested in seeing ALL of San Francisco and has a super secure parking facility with drug stores and restaurants very close by.
Stayed 1 night in Sep 2023
Response from MZ on 8 Sept 2023
Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Crisy

Stayed 2 nights in Aug 2023
Response from MZ on 30 Sept 2023
Dear Crisy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Stephan

Stayed 2 nights in Sep 2023
Response from MZ on 30 Sept 2023
Dear Stephan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early because our son was having surgery (Sutter) across the street. The very helpful and nice lady at the front desk Allowed us to check in.
Stayed 1 night in Sep 2023
Response from MZ on 8 Sept 2023
Dear Stephan,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco.Sincerely,

4/10 Poor

Patrice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was rude, and I didn’t like the discrimination comment made by the Asian night clerk. I recommend any other Marriott besides this one. The General Manager lacks service recovery. As Ambassador of Marriot I definitely didn’t receive the hospitality I’m custom to.
Stayed 1 night in Aug 2023
Response from MZ on 8 Sept 2023
Dear Patricia,Thank you for taking the time to share your thoughts regarding this issue. We are appreciate you bringing it to our attention .We will share your message appropriately within the organization.Sincerely,