View from property

Reviews of Sweden House Hotel

2.5 out of 5
Sweden House Hotel
570 O'farrell St, San Francisco, CA

Reviews

4.6
Rating 10 - Excellent. 94 out of 558 reviews" "
Rating 8 - Good. 69 out of 558 reviews" "
Rating 6 - Okay. 57 out of 558 reviews" "
Rating 4 - Poor. 56 out of 558 reviews" "
Rating 2 - Terrible. 282 out of 558 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about the property. It was seedy and we felt most unsafe there and in the surrounding area. That view of the room was completely miss leading and the supposed savings was miss leading
Stayed 4 nights in Oct 2018

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m I didn’t stay, I took one look at the room and didn’t even want to put my bags down it was so dirty and disgusting, on top of non functioning bathrooms, tvs, giant overflowing garbage cans in the entry that belong in an alley, where r ca as
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

2/10 Terrible

Lennon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big disappointment
Didn't stay hotel was full plus they weren't excepting anyone after 10pm & on top of that they didn't even answer the phone when need be even if it's was emergency call
Stayed 1 night in May 2021

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST NIGHTMARE TERRIFYING WAS IN TEARS
Stayed 1 night in May 2021

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
Stayed 7 nights in Apr 2021

2/10 Terrible

Rudy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

BOBBY

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, full of scary people, bad service, not belive the pictures, is nothing like that
Stayed 4 nights in Apr 2021

2/10 Terrible

conny

Disliked: Cleanliness, staff & service
Stayed 9 nights in Mar 2021

6/10 Okay

Glen

Liked: Cleanliness, staff & service
Great Rates - Expect Little
As the old saying goes, "You get what you pay for". Room rates are very low, so I shouldn't complain but no toilet paper in the shared bathroom for three days. Lol
Stayed 3 nights in Mar 2021

2/10 Terrible

Silvano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no management, and the dude in charge try to keep my deposit by telling me they lost it, and when i got the money it was fake money. It was a horrible experience and never again will i stay there.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

4/10 Poor

Alexander

Liked: Room comfort
Sweden 🇸🇪 House Hotel
As amazing upstairs bathroom needed to be cleaned. Vagrants came in through front door, stole my cologne Versace Eros.
Stayed 8 nights in Feb 2021

2/10 Terrible

Skylar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY THERE
The man timing it yelled at me because i wanted my money back because they had roaches. He was crazy.
Stayed 1 night in Feb 2021

8/10 Good

IEUFAKA EDOUARD-JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the cost. In an area of San Francisco that seems seedy, but found no issues walking to and from hotel. Friendly checkin process and found that this establishment does have a charm about it.
Stayed 2 nights in Feb 2021

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Horrible place.
Stayed 1 night in Feb 2021

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good stay for uiur pay...
Good place.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the price was $36 a night I still don’t think you should go. The tv was cracked, everything was just broken in the room and roaches everywhere. I wish I could post pictures because I have a lot.
Stayed 5 nights in Jan 2021

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Not good at all
Stayed 1 night in Feb 2021

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were trashed
Stayed 3 nights in Jan 2021

6/10 Okay

Paul

2.5
Nice
Stayed 12 nights in Jan 2021

2/10 Terrible

Weston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The name was about all i liked. Made reservations online everything went through show up to the hotel was like 9:30 at night raining in San Francisco had to park blocks away from hotel and walk in the rain to start off frustrations just to find a note on the door shein call number Honda website
Stayed 1 night in Jan 2021

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m very upset at the type of hotel this is. No
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jan 2021

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK!!... It’s a scam, the pictures they’ve used are not the place at all.
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveller

Area and bathroom service and sidewalks bed no breakfast
Stayed 2 nights in Dec 2020

2/10 Terrible

Pierre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel known to man
I came to this hotel on a business trip. First off it’s not a hotel it’s a dorm. No showers in the rooms. Junkies are doing drugs in the bathrooms all night so you can’t use them. Someone set off the fire alarm and the sprinkler system went off and all my clothes got wet. They did not reimburse me for anything. They don’t wash they blankets. No cable, it’s an antenna hook up and they have roaches. I have video recordings to explain my worst experience in a hotel ever.
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
I’m still waiting for my refund. I paid ahead but When the desk worker finally came to open the door, the first thing he said to me was “you’re not gonna like the room.” Later he told me “nobody likes the rooms. You should just go somewhere else” then he either feigned or displayed ignorance for how to enter my credit card information, gave up and told me again I should go somewhere else, then he Refused to give me a refund. When I contacted Expedia for a refund, they told me they needed his permission. I asked the desk clerk to please authorize the refund. He told me to go away, locked the door and stopped answering the phone. I’d like my $60 bucks back please. Thank god I didn’t pay ahead for more nights.
Stayed 1 night in Jan 2021

2/10 Terrible

timothy william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I made a reservation here in the late evening, I called Expedia to confirm the reservation as I couldn’t get a hold of the hotel. The agent instructed me to go to hotel and check in if there was a problem doing so they’d refund the cost of stay. I arrive at Sweden House and could not find anyone (front desk) around finally found staff and he couldn’t check me in. So I call Expedia they tell me to initiate a return in the morning, which I did and now I am told a MONTH later Expedia cannnot reach this hotel, yet they are currently selling nights at this hotel ?!? That says A LOT.
Stayed 1 night in Nov 2020

2/10 Terrible

Mireya, Nipomo ca.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sweden House hotel will take your money when they're going to have rooms available and they say they do want my money back please
Stayed 1 night in Jan 2021

2/10 Terrible

Abel

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Was ok
Stayed 1 night in Dec 2020

4/10 Poor

Joseph

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Cherlyn R

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It has nice bathrooms, but always out of toliet paper and only gave us one towel the entire 3 week stay. Other than that it is in a convenient location and alright place for the cheap price.
Stayed 16 nights in Nov 2020

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Rudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Serghei on 7 Dec 2020
Thank you so much for your stay! Please come back when you can,

2/10 Terrible

Guest, California

Disliked: Staff & service, amenities, property conditions & facilities
Facilities did not reflect photos but complete opposite and in need of many upgrades including focus upon cleanlines
Stayed 6 nights in Nov 2020
Response from Serghei on 7 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Serghei on 7 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Ramiro, San Francisco

Liked: Cleanliness, staff & service, amenities
The Amsterdam House is quite and the manager is hands off unless you have an issue. The TV in my room was on the fritz so I had the option to move to another room. I had a laptop so I declined to move. I watch Netflix most of the time anyway...
Stayed 21 nights in Nov 2020
Response from Serghei on 7 Dec 2020
Thank you so much for your stay! Please come back when you can,

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this reservation a couple hours before the 9:30PM cut-off for check-ins, I did however, get to the property a couple minutes before 9:30PM. I wasnt able to check in because the front door was locked, there is no buzzer/ door bell to ring. I tried calling the number listed on their website and the hotels.com site several times - NO Answer. I knocked repeatedly and loudly - Nobody came to the door. I even called a number that was written on a post-it and stuck to the front door - No Answer. So I emailed the hotels.com cus svs agent and THEY even had a difficult time getting in touch with the property. Then a few days later, I get a flat out No, i cannot be redunded or even a comped room somewhere else. Thank you -
Stayed 1 night in Nov 2020
Response from Serghei on 7 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Sayed

Stayed 2 nights in Nov 2020
Response from Serghei on 7 Dec 2020
Thank you so much for your stay! Please come back when you can,

2/10 Terrible

Israel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I took an Uber there and the receptionist told me to find a new place to stay because their maid called out so there wasn't any clean rooms. So I had to book a different hotel.
Stayed 1 night in Nov 2020
Response from Serghei on 7 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Erica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Serghei on 7 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.