Room, 1 King Bed, Corner (Spa)

Reviews of Kimpton Hotel Enso, an IHG Hotel

4 out of 5
Kimpton Hotel Enso, an IHG Hotel
1800 Sutter St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly! Especially Ed
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fully enjoyed our stay here... Room was clean and there was plenty of room. staff was helpful. You had to ask for amenities like a hair dryer, but I believe you could get one. But it was very clean and comfortable. Bed was comfortable, there were enough outlets.. I can't think of anything negative about it. It was perfect for what we needed it for. Had a small fridge, no microwave, and no coffee in the room (coffee downstairs was very good) Overall, this place was great!!! Would recommend!
Stayed 1 night in Mar 2024

6/10 Okay

Sung

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location. Parking is very limited and I could not get out as a staff member parking front of my car
Stayed 2 nights in Mar 2024
Response from Darius on 21 Mar 2024
Hi Sung, Thank you for staying with us and for taking the time to leave a review. I'm sorry you had less than a perfect stay and appreciate the feedback regarding the parking. We will follow up with our team to ensure issues like this do not happen in the future. We hope you come back again soon!

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Darius on 16 Feb 2024
Hi Alfonso, Thank you for staying with us and for the review! So happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darius on 19 Feb 2024
Hi Laura, Thank you for staying with us and for the review! Hope to see you again soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Darius on 13 Feb 2024
Hi Josh, Thank you for staying with us and for your review! Hope to see you again soon!

8/10 Good

kristy

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the service from the staff members. .it was very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Enso Management on 9 Feb 2024
Thank you for the review!

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean hotel. The staff was very nice and the location is fanastic. I can't recommend enough. We will definately come back.
Stayed 2 nights in Jan 2024
Response from Darius on 13 Feb 2024
Hi Darcy, Thank you so much for staying with us and for the review! Can't wait to have you back soon!

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

lara

Stayed 1 night in Jan 2024
Response from Kimpton Hotel Enso on 9 Feb 2024
Thank you for the review.

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Mohammad, palm springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly. Close to lots of good restaurants.
Stayed 5 nights in Dec 2023
Response from Darius on 13 Feb 2024
Hi Mohammad, Thank you for your stay and for your review! Looking forward to welcoming you back soon!

6/10 Okay

Julian

Disliked: Property conditions & facilities
The rooms need a refresh, for some reason they put me in a handicap room which i guess was fine but weird, the shower was crappy and kind of broken. Staff was friendly and the site was nice. Not horrible not the best.
Stayed 1 night in Dec 2023
Response from Darius on 13 Feb 2024
Hi Julian, Thank you for your most recent stay with us and for your review. We strive to make each stay as pleasant and comfortable as possible. Your comments regarding the ADA room has been noted and currently ensuring all our ADA room bathroom fixtures are in proper working order and coaching the team to identify issues to repair before a guest is checked in. I'm glad to hear, though, that the staff and location was to your liking. Please feel free to reach out if you have any other concerns.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I loved staying here and being in Japantown. The room was spacious but could’ve been cleaner—there was a lot of dust in the bathroom and the plug in there didn’t work. The staff was really kind and helpful. The lobby had great amenities like free water all day, hot drinks in the mornings, happy hour and even live local performers. The area is great and there’s many stores and restaurants nearby. Would definitely stay here again!
Stayed 3 nights in Dec 2023
Response from AlexW on 29 Dec 2023
Hi Kate,Namaste to you and your sister for being our amazing guests. I am so happy to hear you enjoyed the immersive experience we created here at Kimpton Hotel Enso, particularly the musical guests on our weekend happy hour. I have noted your tips for improvement as well and we will circle back with our teams to ensure your next stay with us is 110% perfect. Warm Regards,,Alex WDirector of RoomsKimpton Hotel Enso

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Todd, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sonal

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lucy

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and friendly staff
Stevie was great at the desk. New renovation with everything clean and tidy. Location perfect for Fillmore Street and Japantown area. Wine happy hour and coffee in the morning were perfect.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wilhelm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steven was a great host, he has personality. I am sorry I can’t recall the name of the lady who hosted the wine hour, but she was a delight as well. I’ve been here throughout the last 3 incarcerations of this hotel and so far this is the best version. Will definitely return. Thanks!
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff!
You cannot beat the location of this hotel- walkable to all of pacific heights as well as Japantown, with easy access to downtown if you prefer. The staff is incredibly friendly and was very receptive to comments regarding room layout, etc. There are several cold, delicious water machines- at least one on every floor and the lobby is a wonderful place to wait as well- great art books, water station and tea/coffee. We will definitely be returning.
Stayed 1 night in Nov 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
My stay at the Kimpton Hotel Enso was wonderful. The room was clean and spacious and we had a little balcony that overlooked the city. The staff was also great in accommodating a late check out for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Myles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and very friendly staff. In particular the gentleman that worked that night shift November 12th was extremely helpful and went out of his way to assist us as well as other guests.
Stayed 1 night in Nov 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Nov 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for staying with us!

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the staff has been so helpful! Location is absolutely ideal.
Stayed 1 night in Nov 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the review.

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, and yet this was one of the best experiences I have had at a hotel. Staff was kind, professional and great with communication. I appreciate the detail in branding their experience, including the plant program (ask for a plant to be in your room!), live music, robes, wine hour, and ambience. I will gladly return to this property. thank you for a welcoming stay.
Stayed 1 night in Nov 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Hi Cassandra, I'm so thrilled to hear you enjoyed your stay with us including our plant program.

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

James

.
Stayed 4 nights in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the score!

10/10 Excellent

Marissa

Stayed 1 night in Oct 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service
The staff was great. The bed was plush and comfortable. There was a big stain in the middle of the floor of our room which wasn't attractive when we first walked in. Otherwise the building and rooms were fairly nice and clean.
Stayed 2 nights in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you, Ryan, for the review. Sorry for the unsightly stain, we will be replacing that square of carpet.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the score, Chelsea!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Fillmore and restaurants was perfect!
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
I'm thrilled to hear that you had a wonderful time while staying with us!

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the awesome score! We appreciate it.

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, great customer service. Had a very easy check-in. On-site parking was fantastic.
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Leif, thank you for the wonderful review!

8/10 Good

Gary, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, free Tesla charging.
Stayed 5 nights in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the awesome score! We appreciate it.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the fantastic rating!

10/10 Excellent

Sindhu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Great location, 2 blocks from Fillmore. Staff was all very helpful and friendly. Not having a restaurant on-site is a bit inconvenient
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the awesome score! We appreciate it.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay at SF
Room - clean Robes and slippers are provided. Lots of storage. Ample space for table and two chairs. Walking distance to cafes, bakeries and restaurants. Relatively safe. Basement parking for hotel guests. Coffee/tea available in the lobby. Cute lobby area.
Stayed 1 night in Oct 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for choosing to stay with us, Ryan. I'm delighted to hear that you had an excellent experience during your stay.

6/10 Okay

Jon, Rancho Palos Verdes

Liked: Staff & service
Disliked: Cleanliness
We have stayed at this hotel under previous names too. We love the area. It just seems like they drop the ball on any detailing cleaning. We had a bad stain on our rug that was an eye sore, given a dirty wine glass, and they need to clean the windows. The bed was ok. The room was pretty quiet which is nice. An easy place to come and go, and it’s usually my first choice, but I’ll consider others at the same price or even a little more expensive.
Stayed 4 nights in Oct 2023

10/10 Excellent

ALMA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Staff was friendly and attentive.
Stayed 1 night in Sep 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the awesome score! We appreciate it.

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Enso Management on 11 Nov 2023
Deborah, please get in touch with management regarding your stay so we can make it right.

6/10 Okay

Yoko

Stayed 2 nights in Sep 2023
Response from Enso Management on 11 Nov 2023
Yoko, please get in touch with management regarding your stay so we can make it right.

6/10 Okay

David, Arlington Hts

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very blah hotel. Hallways sparse. Rooms plain.
Stayed 3 nights in Aug 2023

6/10 Okay

William

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
It was alright
Stayed 1 night in Aug 2023
Response from Enso Management on 2 Sept 2023
William, I'm sorry to hear we did not meet your expectations.

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Enso Management on 2 Sept 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew, MIDDLEBURY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in to be sure all was well. Well appointed room snd business. Clean, spacious and comfortable. Staff was always smiling snd greeted us nicely every time.
Stayed 2 nights in Aug 2023
Response from Enso Management on 2 Sept 2023
Matthew, Thank you for the review!