All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1294 out of 2773 reviews" "
Hanna, we realize that the cost of parking caught you by surprise and understand how unexpected additional fees can affect your experience. Rest assured, it is our aim to provide a clear and comprehensive breakdown of all charges, so guests can plan their stay better. We appreciate your feedback and will definitely take your observations into consideration for our future improvements.
Ivan, we appreciate your feedback and are glad to understand that you found our accommodations satisfactory. We strive to ensure all aspects of our services are beyond just "okay." At Hilton San Francisco Financial District, we're constantly working to elevate guest experiences, and we hope to have the opportunity to show you that during your next stay.
Beautiful, modern suite on the 19th floor with a great view. This is centrally located to everything we want to do.
Geoff
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Geoff, thank you for taking the time to share your experiences at Hilton San Francisco Financial District. It's heartening to learn that our well-appointed suite and advantageous location enhanced your stay. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable visit.
Check in and the facilities were great. I wish in the hotel information where it states “parking available” it could have shared that it was $68/night.
Lynn
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Lynn, it's wonderful to hear that you appreciated the check-in process and facilities at Hilton San Francisco Financial District. We understand your concerns regarding the pricing of parking. We strive to provide full details about all amenities and services. We value your feedback as part of our commitment to continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back soon.
The hotel is very accessible to all nice places in SF.
Evelyn
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Evelyn, thank you for sharing your thoughts. We're thrilled you found the Hilton San Francisco Financial District's location convenient for your visit. We hope to welcome you back for your future adventures.
Daniela, it's delightful to see your 5-star rating. We are thrilled that Hilton San Francisco Financial District met your expectations. We would love to welcome you back during your next visit to San Francisco. Thank you for your support!
Shower heads are TERRIBLE I have stayed at Hilton properties many times before and expect better than water saving shower heads that are given free from DWP to conserve water.
Christian
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Christian, we appreciate your feedback and are sorry to hear of your dissatisfaction with the shower facilities. We always aim to balance guest comfort with our commitment to sustainability efforts. Your feedback is valuable and will be taken into account as we continue to improve our guest experience. We hope to serve you again in the future for a more satisfactory stay.
Thanks for the fantastic rating, David!It's outstanding we could exceed your expectations during your stay at Hilton San Francisco Financial District. We're all looking forward to your next stay with us.
Location was great near Chinatown and transit station. Building was nice, but is beginning to show its age a little. Perhaps it will need another renovation. Excellent stay overall
Gregory
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Gregory, it's wonderful to hear you enjoyed your stay at the Hilton San Francisco Financial District. We're glad you found the location advantageous for exploring Chinatown and using the transit station. We're continually working to improve our facilities, and your feedback about potential renovations is greatly appreciated. We are delighted that you had an excellent stay, and we look forward to welcoming you back in the future.
Shaysa, it's wonderful to hear that you found Hilton San Francisco Financial District to be an excellent choice. We're pleased to know that our location met your needs perfectly. Thanks for taking the time to share your feedback with us. We hope to have an opportunity to host you again in the future.
8/10 Good
Edward
10 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Edward
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Apr 2024
Edward, thank you for staying at the Hilton San Francisco Financial District and rating your experience! We're always striving for full guest satisfaction and your insightful score helps us measure those efforts. Should you choose to visit us again, we hope to earn that perfect score. Your feedback is greatly appreciated.
Property is quet but staff are terrible giving wrong imformation we are trying to change the date of the booking person we talk to is giving us imformation going back and fourth and the end of the day they said no refund is terrible and disappointing as we travel 15 hours fligt
John
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
John, it's regrettable to hear that you faced inconveniences during your interaction with our team members. We aim to provide clear communication and accurate information to all our guests, we're sorry if this wasn't your experience. We understand how important flexibility is, especially with long-distance travel involved. Please feel free to reach out directly, we would appreciate another opportunity to assist and improve your experience.
6/10 Okay
Mohammad
8 Apr 2024
Mohammad
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr 2024
Mohammad, it seems you've had a fairly average stay. It's important for us to ensure guests enjoy their experience and we'd love to hear your feedback in detail. During your next visit, we aim to elevate your impression. Safe travels!
Jenny, it's truly a delight to receive your stellar rating for Hilton San Francisco Financial District. Your support is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.
Enrique, it's fantastic to hear you enjoyed the proximity of Hilton San Francisco Financial District to the ocean. We certainly agree that our location is quite wonderful. We're eagerly awaiting the opportunity to serve you again in the future.
Hazel, thank you for your excellent rating! We're thrilled that your stay at the Hilton San Francisco Financial District was enjoyable. We look forward to your next visit with us.
Zdzislaw, thank you for letting us know about your experience at Hilton San Francisco Financial District. We're glad you chose our hotel and hope to see you again in the near future.
Thanks for the perfect rating, Valentin! We can't wait to see you again soon for another amazing experience at Hilton San Francisco Financial District. Have a great day!
Urszula, thank you so much for the top rating you've given to Hilton San Francisco Financial District. We're thrilled to know that your experience with us was a great one. We look forward to welcoming you back in the future!
Jeanette, thank you for your high rating of Hilton San Francisco Financial District. We trust that your stay was comfortable and fully met your expectations. Your support means a great deal to us and we hope to welcome you back again soon. Safe travels.
Adilene, thank you for your commendatory review. It's fantastic to know that the Hilton San Francisco Financial District exceeded your expectations. We hope your travels bring you back soon.
The surrounding area was incredibly dirty, the parking garage smells like urine and there were constanly homeless people in front of the entrance. Once inside, the hotel was nice and staff was decent
carlos
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Carlos, thank you for your valuable feedback. It's unfortunate to hear about your concerns with the surrounding area and the parking facility. Please be assured that we continually liaise with local authorities to maintain a welcoming and comfortable environment for our guests. We're pleased you found our hotel pleasing and our team members satisfactory. We hope to have another opportunity to serve you in the future.
Love staying here would definitely recommend to everyone
Kate
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Kate, it's wonderful to hear that you enjoyed your stay at Hilton San Francisco Financial District. We appreciate your recommendation and we couldn't be more thrilled to hear you would return. Thanks for sharing your excellent experience and we're looking forward to welcoming you back in the future.
Excelente lugar, la vista muy bonita y la limpieza excelente
Hugolino
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Hugolino, le agradecemos que se haya tomado el tiempo de compartir sus experiencias en Hilton San Francisco Financial District. Estamos encantados de saber que encontró hermosa la vista y apreció la limpieza. Sus maravillosos comentarios sirven como estímulo para nuestro equipo. Esperamos darle la bienvenida nuevamente para otra excelente estadía.
Thank you for the great rating, David!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton San Francisco Financial District! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Dioslaydis, thank you for sharing your comments. We're thrilled you found Hilton San Francisco Financial District's location to be handy for your trip. We hope your stay was enjoyable and we hope to see you again soon.
Juan, we're thrilled to hear your stay at the Hilton San Francisco Financial District exceeded all expectations. It's always wonderful when our guests enjoy their experience down to every detail. We look forward to your next visit with us.
Wendy, it's truly heartwarming to see your perfect score. Thank you for choosing Hilton San Francisco Financial District. We hope you have many amazing memories from your stay and we're looking forward to your next visit.
10/10 Excellent
Eva
Travelled with family and small children, Business traveller
Eva, it's splendid to hear you enjoyed your stay at the Hilton San Francisco Financial District so much that you would return. We eagerly anticipate your next visit.
10/10 Excellent
Nico
26 Mar 2024
Nico
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Nico, thank you for your top rating of Hilton San Francisco Financial District on Expedia. We're delighted to know your stay was satisfactory and look forward to welcoming you back in the future.
Linda, thank you for sharing your 5-star experience at Hilton San Francisco Financial District. It's great to hear that our prime location catered well to your exploration plans in the city. We appreciate your review and hope to welcome you back soon.
10/10 Excellent
STEVEN
23 Mar 2024
STEVEN
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Thank you for the perfect rating, Steven!We are very pleased to hear that you had a wonderful stay at Hilton San Francisco Financial District. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Thank you for the excellent rating, Jennifer!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton San Francisco Financial District! We look forward to hosting you again soon.
Esmeralda, thank you for your positive rating! We're thrilled to know you enjoyed your stay at Hilton San Francisco Financial District. We hope to welcome you back soon for another exceptional experience.
10/10 Excellent
Zhengbo
20 Mar 2024
good
Zhengbo
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Zhengbo, we're thrilled to know that your stay at Hilton San Francisco Financial District met your expectations. We appreciate your feedback and look forward to seeing you again. Safe travels!
Javier, it's fantastic to hear you appreciated the views at Hilton San Francisco Financial District. Here's to hoping we see you again soon for another memorable experience.
Dalton, it's delightful to know you had a wonderful experience at Hilton San Francisco Financial District. We appreciate your rating and we look forward to your next stay with us.
Tiger, thank you for your high rating! We're thrilled that your stay at Hilton San Francisco Financial District met your expectations. We value your patronage and look forward to welcoming you back in the future. Safe travels!
I could see Alcatraz from my room. Fast elevators wharf we were on the 27th floor. Amazing environment. Will be the only place I stay at in sf from now on
Dalton
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Dalton, it's fantastic that you've found your go-to destination in the Hilton San Francisco Financial District. Our team is thrilled you enjoyed the fast elevators and stunning view of Alcatraz from your room. We look forward to your next stay. Safe travels until then.
Marjoree, thank you for taking the time to rate your stay at Hilton San Francisco Financial District. We're thrilled to know that you had a wonderful experience. We appreciate your feedback and hope to serve you again in the future.
Wonderful views of the city from our room! Great central location, easy walking distance to many lovely bars and restaurants. This was our first time staying at this hotel and we'll definitely return. We've stayed in San Francisco many times, this hotel offers ease of access and great service in a fantastic walkable neighborhood that many others do not.
Astra
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Astra, it's delightful to read about your excellent experience at Hilton San Francisco Financial District. We're thrilled you enjoyed our central location and breathtaking city views. Your kind words about our service and convenience truly resonate with our commitment to providing memorable experiences. We're eagerly anticipating your next visit. Thank you for choosing us for your San Francisco stay.
10/10 Excellent
Jennifer
16 Mar 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the fantastic rating, Jennifer!We strive to make all of our guests feel welcome and relaxed during their time at Hilton San Francisco Financial District! We can't wait to see you again soon.
10/10 Excellent
Gabino
15 Mar 2024
Gabino
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Mar 2024
Thank you for the wonderful rating, Gabino!It's fantastic you enjoyed your time at Hilton San Francisco Financial District so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
10/10 Excellent
Ghazwa F Al
14 Mar 2024
Ghazwa F Al
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Ghazwa, it's excellent to know you had a remarkable stay at Hilton San Francisco Financial District. We're grateful for your perfect score and look forward to hosting you again in the future.
Sophia, we can't tell you how thrilled we are to hear you enjoyed the conveniences Hilton San Francisco Financial District has to offer. It is always a pleasure to know our prime location provided easy access to all your needs. We can't wait to welcome you back for another delightful stay. Thank you for choosing us.
Thanks for the outstanding rating, Gayle!We're delighted your time at Hilton San Francisco Financial District was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
I have pictures and videos of how dirty the room was left in. Blood on the pillow and sheets completely dirty
Ruben
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Thank you for sharing your feedback with us regarding your stay. Please call the hotel and ask for the manager on duty to help resolve any issues you may have had, and thank you for letting us make this right.
We’d stay again. The only issue was our air conditioner wasn’t functioning properly.
Windy
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Windy, it's wonderful to know that you would choose Hilton San Francisco Financial District again. We appreciate you bringing the matter about the air conditioner to our attention. Ensuring a comfortable stay is our priority and our team is looking into it. See you on your next visit!
Wonderful stay! The only thing I didn’t like was paying for parking. Located in a busy area
Jasmine
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Jasmine, thank you for sharing your delightful experience at the Hilton San Francisco Financial District. We're thrilled that you had a wonderful stay with us. We recognize parking in bustling areas can pose challenges and appreciate your understanding. We eagerly anticipate your next visit for an even more exceptional experience.
Cynthia, thank you for highlighting the cleanliness of Hilton San Francisco Financial District. We believe that a fresh and spotless environment is crucial for a delightful stay. We hope to welcome you back soon.