Exterior

Reviews of The Bayshore Hotel San Francisco Airport - Burlingame

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 290 out of 584 reviews" "
Rating 8 - Good. 187 out of 584 reviews" "
Rating 6 - Okay. 52 out of 584 reviews" "
Rating 4 - Poor. 29 out of 584 reviews" "
Rating 2 - Terrible. 26 out of 584 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sheri

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
We're sorry to hear that your experience fell short of expectations. Our team takes all feedback seriously, and we'd like to understand more about your specific concerns so we can address them promptly. Please reach out to us directly so we can discuss your experience further and work towards resolving any issues you encountered. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback.

10/10 Excellent

MELQUIADES

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was exelent and safe
Stayed 1 night in Feb 2024
Response from Management on 13 Mar 2024
Thank you very much for your feedback! We're delighted to hear that you found our service excellent and safe. Providing a top-notch experience and ensuring the safety and satisfaction of our clients are our top priorities. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in our services!

2/10 Terrible

William, Casa Grande

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
Stayed 1 night in Oct 2023

2/10 Terrible

William, Casa Grande

Travelled with partner
Disliked: Staff & service
Construction ongoing with blocked areas and only back entrance.
Stayed 1 night in Oct 2023
Response from Jordan T. on 4 Nov 2023
Thank you for staying with us. We apologize for the status of your stay.

4/10 Poor

Gary

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property being renovated—no notice of lack of any services.
Stayed 1 night in Oct 2023
Response from Jordan T. on 27 Oct 2023
Thank you for staying with us, we appreciate your feedback. We truly apologize for the status of your stay.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blackout on 10/21 early morning caused me much anxiety
Stayed 2 nights in Oct 2023
Response from Jordan T. on 27 Oct 2023
Thank you for staying with us. We appreciate your feedback. We apologize for the status of your stay.

2/10 Terrible

Jeanne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
the place is a terrible construction zone! Do not stay here!
Stayed 1 night in Oct 2023
Response from Jordan T. on 16 Oct 2023
Thank you for staying with us. We appreciate your feedback; we apologize for the status of your stay and are working diligently to improve our services.

8/10 Good

Seth

Liked: Cleanliness
Disliked: Property conditions & facilities
We needed a place to stay for an early morning flight out of SFO. The Bayshore is close to the airport and had a reasonable rate. Unfortunately the hotel was under renovation so it was essentially a construction zone with poor signage. The entry was block so we had to find an alternative door that had no sign! When we finally found our way in to the temporary lobby their computer was down so we couldn't register! We decided to get something to eat and then came back an hour later. We went to Max's Restaurant which used to be a pretty good place but is now very mediocre - don't go there. When we got back to Bayshore their computer was working again and we could register. The room was actually OK. Reasonable clean and comfortable. Our room faced the bay where planes are on their landing flight path for SFO. Fortunately there are not too many planes at night because you can hear them decelerating. Overall, once we got into the room our stay was OK.
Stayed 1 night in Oct 2023
Response from Jordan T. on 16 Oct 2023
Thank you for staying with us, we appreciate your feedback. We thank you for sharing your concerns with us and will use your feedback to improve our services. Thank you again for staying with us.

8/10 Good

angelina

Travelled with family
Firstly, though the website said that "Work activity may be noticed in some areas of the hotel during your stay" is technically true, it's not accurate. The whole hotel is ringed with construction fencing with signs saying: danger-hard hat area. They've cut back to 40 rooms, and it seems like most essential functions have been restricted to a single hallway. There is no airport shuttle or restaurant (not sure if there ever was). It was really dispiriting to arrive there after a very long day of travel. However: The staff kindly referred us to the DoubleTree Hotel across the parking lot and their restaurant, as well as the Hilton across another lot. The room on the one active floor was actually not bad; dated, but clean, with a king bed and the nicest mattress we had in 2 weeks of travelling. The bathroom was decent with good amenities, and had a shower massage shower head that was really nice, a welcome treat after a lot of time spent schlepping luggage. The wifi was free, and they also had breakfast, like real/cooked food which we missed. So, I don't know if I'd have chosen the place had I known they were so very noticably undergoing renovation, but I spent most of the time in our room, which was discounted due to the on-going work, so, money saved. I expect the updated place to be worth a look, and hope by then they have an airport shuttle in place, and the restaurant back in service.
Stayed 1 night in Oct 2023
Response from Jordan T. on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Mitzie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
Very clean looked like a nice hotel but they were doing some construction on the outside it was late when we arrived They had a nice place for breakfast
Stayed 1 night in Sep 2023
Response from Jordan T. on 16 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023
Response from Jordan T. on 27 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are in the middle of a complete remodel and update but we were never inconvenienced
Stayed 1 night in Sep 2023
Response from Jordan T. on 16 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Melanie

Stayed 1 night in Sep 2023
Response from Jordan T. on 27 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brittany C. on 22 Sept 2023
Thank you for your positive feedback as we are happy to hear you enjoyed your stay with us.

6/10 Okay

Nancy

Travelled with family
They had no bar which was disappointing and when I went to get a bottle of wine I discovered they only had white wine. Parking was WAY too expensive for 1 night.
Stayed 1 night in Sep 2023
Response from Brittany C. on 22 Sept 2023
We apologize for any inconvenience that you experienced during your stay with us. Our amenities available are listed under the hotel so there is no miscommunication. Once we complete renovations we will have a bar available for guests.

2/10 Terrible

William, Casa Grande

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was surprised at check in that i was being charged an extra $20 per night for parking my car. This was not evident during the booking with Expedia. I had already reserved parking for the next 30 days at the lot across the street for $10 per night.
Stayed 1 night in Sep 2023
Response from Ray on 12 Sept 2023
Thank you for taking the time to leave us your feedback. We're sorry the parking fee caused you an inconvenience, but we do have one of the lowest parking fees for a hotel around the airport. In fact, we're more than half-off the Marriott not too far away from us with a fee of 48, so please bear with us as we try to stay competitive in this area while providing our guests with the utmost hospitality. I hope your stay was great, otherwise. Thank you for staying with us.

10/10 Excellent

Lynnda

Liked: Amenities
Clean and quiet. Perfect for a short visit seeing family.
Stayed 1 night in Sep 2023
Response from Raidan on 12 Sept 2023
Thank you for taking the time to leave us your feedback!

8/10 Good

Faith

Liked: Staff & service, room comfort
It was convenient- rooms were spacious and generally clean
Stayed 2 nights in Sep 2023
Response from Raidan on 8 Sept 2023
Thank you so much for your feedback

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Charge $20 parking A hole In the middle of the mattress
Stayed 1 night in Aug 2023
Response from Raidan on 3 Sept 2023
We're sorry for the bed and we'll have that bed checked right away. In regard to parking, our property offers the lowest parking fee for a Marriott property around SFO and we did that to better serve our guests; we would really appreciate your understanding in that matter.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Brittany C. on 22 Sept 2023
Thank you for submitting your honest feedback as we are happy to hear that you enjoyed your stay with us. We hope you consider staying with us in the near future!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brittany C. on 28 Aug 2023
Thank you for submitting your honest feedback! We are happy to see that you enjoyed your stay with us and hope you consider our property in the near future!

8/10 Good

Franck-Alain

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Brittany C. on 24 Aug 2023
Thank you for taking the time to submit your honest feedback as we are delighted to hear that you enjoyed your stay with us. We hope you consider staying at our property in the near future.

10/10 Excellent

JEROME, Griffith

Stayed 1 night in Aug 2023
Response from Raidan on 8 Sept 2023
Thank you for your feedback!

6/10 Okay

Drew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mon eventful
Stayed 1 night in Aug 2023
Response from Brittany C. on 17 Aug 2023
Thank you for submitting your honest feedback. I hope you consider staying with us in the near future in an attempt to redeem ourselves

8/10 Good

Johnny, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities
They just change the ownership so the hotel is not crowded. Nice staff. Deco is a bit old but clean. A regular 3-star experience.
Stayed 1 night in Jul 2023
Response from Brittany C. on 1 Aug 2023
Thank you for your honest and constructive feedback regarding your most recent stay at our property. We are happy to announce that we will soon be undergoing renovations to bring the property back to his glory. We hope you consider staying with us again in the future when this is completed. Thank you.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant when we arrived they were both very friendly and extremely helpful and got us checked in earlier than we had initially planned on being there.they greeted us every time we walked in and the staff in the evening was just as awesome can't wait to come back
Stayed 1 night in Jul 2023
Response from Brittany C. on 31 Jul 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, free, safe parking, friendly staff clean room, hot breakfast, near freeway. I love it here.
Stayed 1 night in Jul 2023
Response from Brittany C. on 21 Jul 2023
We are so delighted to hear that you enjoyed your stay with us as we value you being our guest! We hope you consider staying at our property in the near future when your travel plans permit. Thank you again!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 1 night in Jul 2023
Response from Brittany C. on 19 Jul 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

6/10 Okay

Quintin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was nice and clean and close to the airport. The FD clerk when we check at night was ok but seems to be unhappy with his jo.
Stayed 1 night in Jul 2023
Response from Brittany C. on 19 Jul 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We will address your concerns mentioned within the organization. We hope you consider staying with us again in the near future if your travel plans permits it.

8/10 Good

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and friendly staff. It was a surprise to be charged a parking fee as the website says ‘parking’, no mention of extra charge on website and is silly to be charged a Continental breakfast fee, I can see an extra charge for a special breakfast but not Continental! All great otherwise.
Stayed 1 night in Jul 2023
Response from Brittany C. on 20 Jul 2023
Hello,Thank you for providing us with your honest feedback. We are sorry to hear of this miscommunication regarding parking as it does state the 20 fee under our hotel's amenities. We hope you consider staying with us again in the near future.

8/10 Good

Ger

Stayed 1 night in Jul 2023
Response from Brittany C on 19 Jul 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

2/10 Terrible

Leslie

There is only one person working the registration desk. I’ve already 15 minutes and the person at front of line has just completed his registration & received room key. There are now two guests ahead of me in line for checkin and hope my wait is shorter that that on the initial guest mentioned above. My stay can only get better as the checkin has been extremely slow and pretty abysmal.
Stayed 1 night in Jul 2023
Response from Brittany C. on 17 Jul 2023
Thank you for providing your honest feedback. The day of your arrival, the hotel received a substantial amount of pick up and did our best to accommodate all guests with only 1 front desk associate working that evening. We hope you consider that we do the best we can under these circumstances.

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed!
This hotel is dirty and my stay was horrible. I had no WIFI (they said it was down) and the coffee maker in my room was broke. It was very noisy at night, lots of banging outside. Went down to get continental breakfast at 8:40 am when i decided what to get kitchen worker said they were closing at 8:50 so i got nothing, they were supposed to close at 9:00 am I will never stay here again.
Stayed 1 night in Jul 2023
Response from Brittany C. on 7 Jul 2023
We are so unfortunate the hear that you were with during the 8 hours of our internet being down and apologize for this inconvenience. Regarding your comment about breakfast, it closes at 9am and after speaking to our staff, they remember stating that this at 9am and not 8:50. I hope this clarifies any confusion.

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023
Response from Brittany C. on 27 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

10/10 Excellent

Nancy Onizuka

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brittany Charter, manager, accommodated our needs even though this property had just changed ownership and the information on the website from Expedia had not been updated. She honored what was listed on the site. Brittany made our stay enjoyable and go with ease. THANK YOU, BRITTANY!!!!!
Stayed 3 nights in Jun 2023
Response from Brittany C. on 24 Jun 2023
Thank you so much for this thoughtful and honest feedback! We are happy to hear that we were able to accommodate you during your stay. We hope you consider our property if your travel plans permit in the future.

10/10 Excellent

Jadeen

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my short stay here. The staff were excellent.
Stayed 2 nights in Jun 2023
Response from Brittany C. on 22 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Brittany C. on 22 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Brittany C. on 18 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

10/10 Excellent

Susan, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown Burlingame. Had a great meal. The room was nice and comfortable. Just a nice place to sleep and end a long day.
Stayed 1 night in Jun 2023
Response from Brittany C. on 12 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

10/10 Excellent

Henryk

Stayed 1 night in Jun 2023
Response from Brittany C. on 12 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

8/10 Good

Kris V., Ashburn

Stayed 2 nights in May 2023
Response from Brittany C. on 18 Jun 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

4/10 Poor

Frederick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very average place staff and service
Stayed 1 night in May 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Not Friendly Front Desk staff
Not friendly staff, when I asked for sea viewing room, they didn't offer. also about the breakfast, they didn't offer me any information about it.
Stayed 2 nights in May 2023
Response from Brittany C. on 31 May 2023
Thank you for your honest feedback. Our property unfortunately does not offer "ocean view" hotel rooms as we are not on the ocean or have views of it. Apologies for any confusion. I will relay this feedback regarding breakfast so this does not occur in the future. Thank you.

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t check in because “the system is being upgraded.” Room wasn’t made even one time. No towels. No soap. Too few number of pillows. Staff is rude. Staff lies. Worst experience I’ve ever had at a hotel. DO NOT STAY HERE. YOU HAVE BEEN WARNED.
Stayed 2 nights in May 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory. This involving our system being updated during the time of your check in arrival time. We will share your other irate thoughts within the organization to improve guest satisfaction.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property but will be even better once they have a full restaurant and room service available.
Stayed 2 nights in May 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory. We hope you consider our property in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Brittany C. on 31 May 2023
Thank you for submitting your honest feedback as we are delighted to hear you enjoyed your stay at our property. We hope you consider staying with us again in the near future if your travel plans permits it.

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated building, carpets, showers, furniture and beds. Overpriced breakfast , payed parking is a joke. We got back to our room at 1am after a concerts expecting to fall right asleep but both our key cards failed to work. We headed down to the front desk and were told we already checked out. I pre payed for two nights and this was our second night. I was asked for ID and proof of room receipt. I showed all those items and still had to wait 30 minutes at 1am for her to “help” me. All of our items were still in the room and we were unable to get in. The front desk had a maintenance person let us in but would not give us cards to our room that work because she said she could loose her job. It was ridiculous and I have never had that happen staying anywhere. In the morning a different lady checked us out and I told her the story, she waived the parking fee that I had no idea we had to pay in the first place as I had pre payed before our stay. I would never stay here again.
Stayed 2 nights in Apr 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory. This involves training within our Front Desk team and so forth. I am happy to hear that we waived the parking fee as compensation for your experience. I hope you please note that when pre paying a reservation, it is only for room and tax. Our amenities does show our hotel charges a 20 parking fee per night so there is no confusion.

4/10 Poor

Jedsen

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was not bad itself. Nothing great but nothing bad either. However, the mattress was awful. There were some minor things like no hand soap, only one wash cloth, and 2 trips to the front desk before the key worked but those were all minor and corrected by a very nice staff. But, the mattress was so soft and uncomfortable that I wouldn’t book a room there again.
Stayed 1 night in Apr 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory.

4/10 Poor

TIM, PACIFICA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance interruption, uncomfortable bed and bedding, shortage of pillows
Stayed 1 night in Apr 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory. We hope you consider our property in the future to redeem ourselves, thank you.

8/10 Good

Joelle

Liked: Cleanliness, staff & service, room comfort
I stayed here for 1 night. The staff were friendly and the rooms are a good size. The place could use some TLC, but it was fine for one night!
Stayed 1 night in Apr 2023
Response from Brittany C. on 31 May 2023
Thank you for the candid feedback. We are under new ownership as of a couple months ago, and we have been working tirelessly to restore the hotel to its former glory. We hope you consider our property in the future to redeem ourselves, thank you.