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Reviews of Embassy Suites San Francisco Airport - South San Francisco

3.5 out of 5
Embassy Suites San Francisco Airport - South San Francisco
250 Gateway Blvd, South San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 861 reviews" "
Rating 8 - Good. 201 out of 861 reviews" "
Rating 6 - Okay. 116 out of 861 reviews" "
Rating 4 - Poor. 58 out of 861 reviews" "
Rating 2 - Terrible. 99 out of 861 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina, SAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for parking, not enough parking spaces.
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Amenities
We had a very nice stay!
Stayed 1 night in Apr 2024

8/10 Good

Heather M, Beaverton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and very accommodating! They had a great complimentary breakfast and was actually delicious. The only downside of our stay was at some point the fire alarm had went off and everyone had to evacuate the building. Come to find out it was a false alarm. Other than that our stay was great! I would highly recommend staying here, I know I will be in the future.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Espacioso habitaciones bonitas, la vista el personal muy amable,limpio me encantó 😊
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked most about the property was the modern and cleanliness. The morning cook to order eggs and omelet station was a nice touch to our hotel experience. The king bed was comfortable, pillows were a little worn down on the fluff, overall we would return to this location.
Stayed 1 night in Apr 2024

2/10 Terrible

Mela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk very rude and not accomadating
Stayed 1 night in Feb 2024

2/10 Terrible

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water started leaking from the floor above ours and our fridge didn’t work. When we alerted the staff, they were very apologetic but didn’t do anything to fix the problems. They also promised to comp our parking and then didn’t follow through after a disappointing stay. Breakfast was also terrible and no bar or Starbucks options on weekend morning.
Stayed 1 night in Apr 2024

8/10 Good

Metchie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it! Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
R
Stayed 1 night in Apr 2024

10/10 Excellent

Joao Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was ok. But everything else was really nice
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Amenities, property conditions & facilities
No conditioner on the shower, last time there was no shampoo. Breakfast food was cold
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Love Embassy Suites for all their amenities!
Stayed 1 night in Mar 2024

10/10 Excellent

Jose Jr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amazing place
Stayed 1 night in Apr 2024

8/10 Good

Myra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
It was nice that did had a restaurant to dining and a good bar
Stayed 1 night in Mar 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024

10/10 Excellent

andriy

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is well kept and the cleaning staff worked hard to keep everything looking nice and elegant. The rooms were spacious and the decor was nice. The breakfast buffet was really good. I would have rated 5 stars but the front staff needs re-training. I tried calling 3 times to the front desk and no one answered the phone. I went down and there were 3 staff members chatting. The next day we wanted to use the fitness center. There’s no sign showing where it’s located. We asked the front desk and they said there’s no fitness center. We asked if there’s a gym. She said there’s no gym. On their website it shows a fitness center. One of the other hotel guest told us it’s in the 3rd floor corner
Stayed 2 nights in Mar 2024

10/10 Excellent

Jill

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for families. The rooms are spacious. They have an amazing pool. Breakfast is delicious especially the omelette station.
Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
I was a nice palce
Stayed 1 night in Mar 2024

10/10 Excellent

Delores

Liked: Amenities
Customer service was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Glenda

Stayed 1 night in Mar 2024

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near the airport. Front desk top-notch. Room was very nice and spacious. Would definitely stay here again when we return to San Francisco.
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauri, Lincoln

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked how clean and safe the hotel was. Our room was spacious and the breakfast selection was stellar. We would definitely stay again. The only downfall of this hotel is that they allow a swim school to provide swim lessons in their pool. This was not advertised on the website and was a big disappointment for my children as the pool was full for lessons.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great. Easy access to the freeway, yet very quiet. The breakfast is top notch for hotel breakfast too. Will stay here again.
Stayed 4 nights in Feb 2024

6/10 Okay

Monique

Liked: Cleanliness
.
Stayed 1 night in Feb 2024

10/10 Excellent

Marimuthu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great except that the WiFI sucks big time.. For such a nice property and staff, the WiFi is a bummer. I stay here atleast 2-3 times a year and if this continues I might seriously consider not selecting this property. Thanks
Stayed 2 nights in Feb 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay and not busy at all
Stayed 1 night in Feb 2024

10/10 Excellent

Clariedell

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist who helped me at the front desk... Marielle or Marienelle (applogies, if i spelled it wrong)... she made an amazing and exceptional impression. Complete opposite of what I had to deal with before I booked with this hotel. Friendly, professional and positive. She made my check in smooth. Will recommend this hotel to friends and family.
Stayed 1 night in Feb 2024

10/10 Excellent

Marimuthu

Business traveller
Liked: Cleanliness, staff & service
Charging $35/night for parking is a rip off that even cheap hotels dont do.. THe power outlet in the room was not working and the technician tried a couple of times but could not get it to work
Stayed 6 nights in Feb 2024

8/10 Good

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great space and dinner. Can hear some of the surrounding location noise and those above so I suggest corner top floor room
Stayed 1 night in Feb 2024

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool is rented out to a swim school on certain days, limiting availability. No good dining option.
Stayed 1 night in Jan 2024
Response from Justin on 15 Feb 2024
Dear Iris, Thank you for your review of our property. We do apologize for the situation regarding our swimming pool and will use your feedback to better our service.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Johnisha

Travelled with family and small children
Liked: Amenities
We enjoyed are stay big room clean nice breakfast swimming pool was available
Stayed 2 nights in Jan 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jan 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo
Stayed 1 night in Jan 2024

6/10 Okay

Hope s domine

Travelled with partner
Liked: Amenities, property conditions & facilities
There was food left from the previous guests in my room, which was disturbing. The waitstaff during breakfast was not courteous. Other than that, everything else was ok.
Stayed 2 nights in Jan 2024

8/10 Good

FRANCES

Stayed 1 night in Jan 2024

6/10 Okay

ghracelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
A very out dated embassy suite .
We booked with Hotels.com was told it was179 and checked out with a bill of 218 not sure those extras weren't convade at time of check in but not happy with the host.
Morning
Stayed 1 night in Jan 2024

6/10 Okay

Janice

Liked: Cleanliness
The property was fine but the room was Cold even after hot shower and keeping drapes pulled. . In the morning the front desk told me I could have requested a space heater. Please do ask !!. All otherwise was fine
Stayed 2 nights in Jan 2024

6/10 Okay

Zorahayda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk lady wasn’t friendly which was the same lady that helped me with my previous reservation.
Stayed 1 night in Jan 2024

10/10 Excellent

Leonardo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great stay. The hotel is very nice and clean. Our kids enjoyed the pool. The breakfast was delicious and better than other hotels we have stayed at. All the staff was very nice and professional. Will be staying here again in the future.