Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Reviews of Best Western Plus Executive Suites

3 out of 5
Best Western Plus Executive Suites
25 5th Ave, Redwood City, CA

Reviews

7.8

Good

Rating 10 - Excellent. 216 out of 593 reviews" "
Rating 8 - Good. 197 out of 593 reviews" "
Rating 6 - Okay. 97 out of 593 reviews" "
Rating 4 - Poor. 51 out of 593 reviews" "
Rating 2 - Terrible. 32 out of 593 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk was very nice and helpful. He gave us a lot of info. Very clean and great customer service!!!
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Mar 2024
Thank you for your feedback, we hope to see you gain soon!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay
Stayed 5 nights in Jan 2024
Response from Guest Services on 6 Feb 2024
Thank you for your feedback. We hope to see you again soon!

4/10 Poor

Dee

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Holiday stay
There was a lot of mold and mildew in the shower, in varying degrees of age. We were there two nights and had three small bottles of conditioner but only one small bottle of shampoo and one of the beds had a big pink smudge on the blanket. Yuck! The nice thing in the stay was the gentleman that checked us in, he was very nice and informative of the area.
Stayed 2 nights in Dec 2023
Response from Sam Bent on 28 Dec 2023
Hello,We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay, but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed. We hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay we will be always at your service.Thank you Best regards,

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam Bent on 28 Dec 2023
Thank you very much

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Liked that this location offered free parking and it’s located conveniently to Redwood City and Palo Alto. It was very clean and I felt really comfortable staying here. The man working behind the counter checking me in was very friendly and even recommended some nice restaurants to try during my stay. Would come back again.
Stayed 1 night in Dec 2023
Response from Sam Bent on 12 Dec 2023
Thank you very much

10/10 Excellent

Mehul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gigi on 5 Dec 2023
Thank you for your review!

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did the little things to ensure a comfortable stay. The room was clean, the staff explained how to control the temperature. We always came back to a warm room. Breakfast selection was plentiful.
Stayed 8 nights in Nov 2023
Response from Front Desk on 28 Nov 2023
Maryanne, Thank you for your feedback. We are glad you had a comfortable stay and the team provided you with an excellent service. We hope to see you again soon.

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gigi on 14 Nov 2023
Thank you for your review! We appreciate it!

10/10 Excellent

Blanca, Hollister

Stayed 1 night in Nov 2023
Response from Front Desk on 4 Dec 2023
Thank you for your feedback, We hope to see you again

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff (Nelson and the woman whose name I didn't get) and clean, comfortable, and great price!
Stayed 4 nights in Nov 2023
Response from Gigi on 7 Nov 2023
Thank you for your amazing review!We highly appreciate it

8/10 Good

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places on our vacation. Comfortable, and had an excellent night's sleep.
Stayed 1 night in Oct 2023
Response from gigi on 23 Oct 2023
Thank you so much for your amazing review ! We are happy that you enjoyed your stay .

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from Gigi on 11 Nov 2023
Thank you for your review!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, room was clean, shower was great, staff was friendly and courteous always smiling.
Stayed 4 nights in Oct 2023
Response from Gigi on 21 Oct 2023
Thank you for your amazing review !

10/10 Excellent

William

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Front Desk on 17 Oct 2023
Thank you for your feedback!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
The property was fine. The room was clean and seemed recently upgraded. Staff was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Front Desk on 6 Oct 2023
Thank you for your feedback, We hope to see you again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 6 Oct 2023
Thank you for your feedback, We hope to see you again soon!

10/10 Excellent

Anders

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area,
Stayed 3 nights in Sep 2023
Response from Front Desk on 26 Sept 2023
Thank you for your feedback, We hope to see you again soon!

8/10 Good

Chau

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from Front Desk on 25 Sept 2023
Thank you for your feedback, We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Thank you on 22 Sept 2023
Thank you for your feedback, we hope to see you again soon!

8/10 Good

Shalece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The room was nice and clean the bed was comfortable.
Stayed 1 night in Sep 2023
Response from Gigi on 17 Sept 2023
Thank you for your review!

8/10 Good

Caitlin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful at check in/out, which made this stay very positive. It was a clean, comfortable, and safe hotel for a quick overnight business trip (as a woman traveling alone, I felt secure). The included breakfast was a plus. A decent burrito can be found across the street at Chavez Supermarket, but food options in the immediate vicinity seemed few and mostly fast food. I recently stayed at a brand new Best Western Plus (in Coaling) and was impressed by the very stylish modern decor and total spotlessness. This one in Redwood City is a good effort at upgrading a former motel in the same style, but felt a little more low-budget (though at a similar price point). Nevertheless, I appreciate the move toward clean, modern interiors, which are much more appealing than some of the more dated hotels you find.
Stayed 1 night in Sep 2023
Response from Sam Bent on 8 Sept 2023
Thank you very muuch

10/10 Excellent

Leslye, GAINESVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were terrific. Only complaint was that the coffee maker in the lobby was not working
Stayed 1 night in Aug 2023
Response from Sam Bent on 27 Aug 2023
Thank you very much

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Desk on 23 Aug 2023
Thank you for your feedback, we hope to see you again soon!

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
4 night stay
It was 4 night stay and everything went well due to the fact that we used pretty much the room for showering and rest/ sleep as we spend most of the day out doing activities. The breakfast is limited but enough get you started for the day. We did not experienced any difficulties during any of the days staying.
Stayed 4 nights in Aug 2023
Response from gigi on 13 Aug 2023
Thank you for your review

10/10 Excellent

Candace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were here for three nights. It’s a basic no frills place, but I knew that when I was booking. The ladies and gentlemen that work at the front desk are so friendly and polite! We ate breakfast there all three mornings. The breakfast area is extremely small, but everything was very good. They had eggs, potatoes, sausage, pancakes, bagels, juice and coffee. My only complaint was how loud the people were above us. They checked in late, we were already sleeping. The footsteps were so loud it woke us up. It sounded like a herd of elephants! Hearing the the people above would be my only complaint about this hotel, stay on the 2nd floor and you’ll be fine.
Stayed 3 nights in Jul 2023
Response from Sam Bent on 1 Sept 2023
Hello,Thank you for taking the time to provide us with your feedback and helping us in improving our services.We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service and amenities to all our guests to make sure they have a nice and pleasant stay but circumstances prevented this during your visit. We take all feedback to heart and will make sure that the situation you experienced is fully reviewed to ensure future guests are not inconvenienced this way. We hope that you give us another chance to serve you and make your next stay memorable, please ask for me personally if you need anything during your next stay I will be always at your service.Again, thank you for taking the time to provide us with your feedback.Best regards,

10/10 Excellent

GREGORY

Stayed 3 nights in Jul 2023
Response from Front Desk on 26 Jul 2023
Thank you for your feedback, We are glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Heeyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like staffs but It was little noisy
Stayed 2 nights in Jul 2023
Response from Front Desk on 20 Jul 2023
Thank you for your feedback. Aside from the noise, We are glad to know you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean rooms
Stayed 2 nights in Jul 2023
Response from Front Desk on 20 Jul 2023
Thank you for your feedback. We are glad to know you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Akeno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean Room !
Staff are all nice and room was clean and nice !
Stayed 1 night in Jul 2023
Response from Sam Bent on 18 Jul 2023
Thank you very much

2/10 Terrible

Vianey, Buena Park

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The front desk clerk was very welcoming and friendly. The room seemed clean and spacious at first glance!!! We open the beds and the sheets had not been changed for either bed, the side table had hairs on it. I was completely taken aback because I worked at a BW plus before and this was not our standard! I had some very cranky and sleepy kiddos whom I just put to bed on top of the comforter. They need to check on their house keeping staff!!!
Stayed 1 night in Jul 2023
Response from Sam Bent on 9 Jul 2023
HelloThank you for taking the time to provide us with your feedback and helping us in improving our services.We are sorry to hear that your experience was not what you had hoped. We strive to offer the best service.We take all feedback to heart and will make sure that the situation you experienced is fully reviewed. We hope that you give us another chance to serve you and make your next stay memorable.Thanks againBest regards,

10/10 Excellent

Douglas

Stayed 1 night in Jul 2023
Response from Front Desk on 25 Jul 2023
Thank you for your feedback. We hope to see you again soon

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from gigi on 21 Jun 2023
Thank you for a great rating !

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk Agent on 20 Jun 2023
We appreciate your feedback and are thrilled to hear that you had a wonderful stay with us. Thank you for choosing us, and we look forward to your next visit!

8/10 Good

Carmen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accomodations
Stayed 7 nights in Jun 2023
Response from Front Desk Agent on 13 Jun 2023
Thank you for your positive review! We're delighted to know that you enjoyed your time with us and that our facilities and services met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Maira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and up to date. Shower pressure and heating was quick. Lighted mirror was a nice touch. Awesome breakfast, really cool automated pancake and the coffee machine made cappuccinos. Staff was quick on restocking. Could use more parking area.
Stayed 1 night in May 2023
Response from Front Desk Agent on 30 May 2023
We are grateful for your kind words and pleased to hear that you enjoyed your stay with us. Our team works hard to provide our guests with the best possible experience. Thank you for choosing us, and we look forward to welcoming you back soon!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Desk Agent on 24 May 2023
Thank you for taking the time to leave such a wonderful review! We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Danielle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great experience, than you!
Stayed 1 night in Apr 2023
Response from Front Desk Agent on 24 Apr 2023
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our team provided you with excellent service. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

KHosro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and nice
Stayed 2 nights in Apr 2023
Response from Front Desk Agent on 20 Apr 2023
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our team provided you with excellent service. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Greg

Stayed 1 night in Apr 2023
Response from Front Desk Agent on 27 Apr 2023
Thank you for your positive review! We're delighted to know that you enjoyed your time with us and that our facilities and services met your expectations. We take great pride in providing our guests with the best possible experience, and we're so glad we could do so for you. We hope to see you again soon!

10/10 Excellent

Kevin, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed this hotel!!
Response from Gigi on 19 Mar 2023
Thank you for an amazing rating! We're so happy to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Henry, Nipomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from gigi on 8 Apr 2023
Thank you for your review !

2/10 Terrible

Jeffrey

Stayed 1 night in Mar 2023
Response from Front Desk Agent on 17 Mar 2023
Dear JeffreyThank you for sharing your recent experience with us. We are disappointed to hear that your stay did not meet your expectations and we would like to sincerely apologize for any inconveniences caused.We strive to provide our guests with exceptional service and we are sorry to hear that we fell short during your visit. We appreciate your feedback and will use it to improve our services for future guests.We would like to take this opportunity to assure you that your experience is not representative of our usual high standards and we hope that you will give us the chance to make it right. If you could kindly reach out to us directly, we would be happy to discuss your concerns further and work towards a resolution.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful and friendly! Continuously helped us through check in/out and through the whole trip!
Stayed 4 nights in Mar 2023
Response from Front Desk Agent on 8 Mar 2023
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our team provided you with excellent service. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Marcia L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Flexible staff & very accommodating. Just 2 stories and Only drawback is no elevator. Could be a problem for some.
Stayed 2 nights in Feb 2023
Response from Sam Bent on 14 Feb 2023
Hello Thank your very much for taking the time to provide us with your feedback we appreciate that.Thanks again

8/10 Good

Kent

Liked: Staff & service, property conditions & facilities
Good location and value
Hotel was in a convenient location and a good value overall. The room was updated and pretty clean with a comfortable bed. I didn’t realize rooms were all on a common exterior walkway opening to the parking lot and street.
Stayed 1 night in Feb 2023
Response from Gigi on 4 Feb 2023
Thank you for your review!

8/10 Good

elia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from gigi on 17 Jan 2023
Hello Thank you for your review, we hope to see you on your next visit to the area.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot. Very enjoyable and comfortable stay. Lots of breakfast choices
Response from Samir Bent on 12 Jan 2023
Thank you very much

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overall
Room: The room was spacious, the beds were comfortable and bathrooms were clean. This hotel offered the basics for a decent price. Area: It's not fancy and I wouldn't walk around because it's a busy street but there's easy access to whatever you might need. Breakfast: Good. I hate when hotels say they offer breakfast but it's literally granola bars and muffins. Best Western actually offers a decent breakfast. This part makes what we paid for this Best Western totally worth it because we didn't have to pay for breakfast somewhere else. They also offered free water bottles. That's a small perk that makes a big difference since so many hotels nickel and dime you for these things.
Stayed 1 night in Jan 2023
Response from Gigi on 7 Jan 2023
Thank you for your amazing review! We appreciate you staying with us .